Customer Reviews for 123 Travelers Store
(U-Haul Neighborhood Dealer)

Rating:

3.0

It was all good. No complaints.

Rating:

5.0

Easy no issues whatsoever.

Rating:

5.0

The customer service at 123 Travelers Store in Easley, SC was amazing - we had a wonderful experience with the personal help. We would go out of our way to rent from this location in the future - the personal helpful customer service is exactly what is needed when moving!

Rating:

4.0

Great customer service

Rating:

4.0

Very helpful! They helped us unlatch the auto trailer! Very pleased with everything!

Rating:

4.0

This location is great at customer service. Very knowledgeable about product pricing and helpful with other questions about other rental products. Clean environment and neutral feeling vibes.

Rating:

4.0

Very helpful staff member. She went out of her way to get us the help we needed.

Rating:

4.0

Friendly helpful staff, clean, good running truck, easy to drive and load.

Rating:

5.0

Great folks. Easy and quick

Rating:

1.0

This location has no hand trucks or dollies. The truck looked like it had coffee spilled all over it and was running very rough. The truck had less than a quarter tank of gas when I picked it up, and they ended up charging me $30 for it being below a quarter tank even though it was already below when I got it. Rip off.

Rating:

4.0

Customer service sucks she had rude attitude

Rating:

2.0

U-haul to do ALL of their equipment pre-checks and have the equipment ready to go.

Rating:

1.0

Business was not good. There is no communication between employees

Rating:

5.0

Drop off was okay. The women was very nice. I explained what happened and showed records.

Rating:

5.0

Equipment was clean, and service was friendly.

Rating:

5.0

thanks

Rating:

5.0

Everything ran smoothly!

Rating:

5.0

Excellent customer service and location but the fees from U-Haul are ridiculous.

Rating:

5.0

Great folks…super helpful

Rating:

5.0

Very friendly and professional

Rating:

5.0

I appreciate the use of your facility and if I ever need a storage unit I will definitely call.

Rating:

5.0

Customer service was the best 👌

Rating:

5.0

Where I dropped it off you couldn’t understand the language they spoke

Rating:

5.0

The two employees who were at the location were very friendly and helpful!

Rating:

5.0

Brittany and the rest of the team were great to work with. They really helped us find a good solution for a long-term rental of two vehicles.

Rating:

3.0

The trailer needed maintenance. It jerked the truck around much more than normal while braking. The braking system definitely needs attention. The Jack was long overdue for a little lubrication. It was stiff and hard to use.

Rating:

5.0

Drop off was efficient and went as planned.

Rating:

5.0

Debbie at the location was very friendly and was very through in explaining everything to me. If I need another truck rental I’ll definitely use her again.

Rating:

5.0

Brittany is awesome ! I needed something last minute and she was a superstar! I will be back for future needs.

Rating:

4.0

Very pleased with the service. Only drawback is the tight access to the gate and maneuverability around the site

Rating:

5.0

Needed to move trailer reservation forward by one day. Called location and was helped rescheduled promptly and easily. Excellent experience.

Rating:

5.0

Staff was wonderful and friendly. Had excelente Suggestion on our rental. It was quick to check in and out

Rating:

5.0

As far as I can see, there is nothing to improve on.

Rating:

2.0

Gas was not at the full level they claimed it was at. Kept making me go back and forth about what kind of card they’d accept.

Rating:

5.0

Very professional and courteous

Rating:

4.0

Gas wasn’t completely full. I filled it before it was returned

Rating:

5.0

Went in to store a few times to confirm things and they were very helpful each time. I was very comfortable with my rental and all worked out great.

Rating:

5.0

Very easy drop off and ample parking for the truck.

Rating:

5.0

Extremely helpful and informative. Very easy to do business with

Rating:

5.0

The lady who took care of my rental was friendly and pleasant. She explained the return policy to me for returning the truck after hours.

Rating:

5.0

Such friendly people and great service! We will use them again!❤️

Rating:

4.0

Be carefull when sending someone out with a taillight out . it was checked and when i got to my destination the light didnt work. I fixed it the plug came out of the light. it came back with the light working.

Rating:

5.0

Great people to deal with very polite and helpful

Rating:

2.0

After providing the location I'm moving to within Greenville county I paid extra so I can drop off at any spot, but when I get to the drop off I was told there was another charge. The pickup location the person didn't provide suggestions that might be a better option, so I was disappointed.

Rating:

5.0

The staff could not have been more helpful! They were excellent!

Rating:

5.0

Good customer service

Rating:

4.0

I returned the truck after hours with the app and had no interactions with anyone at this location. It seemed well organized and clean from outside appearances. The drop-off process went smoothly. I just hope I parked in an acceptable spot as the lot was shared with several other businesses.

Rating:

4.0

Our truck had a faulty gas gauge resulting in us overfilling. We received the truck at just over a half tank and because of the gauge returned it full with NO COMPENSATION or acknowledgement from U-haul. The return dealer said they would address the issue, but we have seen nor heard anything.

Rating:

5.0

Only thing is some stores give you money back if you don’t use the blanket bag but otherwise all was great!

Rating:

5.0

Very patient and answered all my questions...super friendly staff...!!

Rating:

3.0

They close early on saturday, so had to do an after hours drop off. Again the Uhaul software failed to let me checkin, so had to call a representative after repeated attempts to finally check the vehicle back in. For one-way traveling would be better to have us drop off at locations open until at least 5pm.

Rating:

4.0

This is about the 4th time I have rented a car hauler from this location. There seems to always be one available. They are very flexible about when I can return the car hauler. This location provides the service that fits my needs. Thank you very much.

Rating:

4.0

Please get public WiFi for this location! I had terrible service due to location in town and the website/Uhaul app was not working for the self drop off feature. It was super frustrating and could have been a lot faster with WiFi!