My issue is with U-Haul. They rented me a truck in Anderson. The day before it wasnt available so they sent me to Easley, SC. So when I get there, the vehicle promised is not available, so I have to get on the phone for 30 minutes and be directed to a 20' foot truck! (I had rented a 10' minivan). My rental was from 8:30-12:30. But I didn't get the truck until after 9:00 am. And now I'm 30 minutes!!!! away from my moving location. Which means I have to factor in an hour of driving time...! UGH!!! And then I had to pay for 25$ gas because of the length of drive to my moving location (why should I have to pay that!!!) And then I had to pay $.99 for each mile, and why should I have to pay that?!!! I paid over $100 to move my son 10 miles down the road. Unless there is some sort of refund we won't be using U-Haul again.
Don L
123 Travelers Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Easley, SC 29640
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The lock on the back of the truck was hard to get off
Laurie AThe customer service was extremely poor—they charged the insurance without prior notice, and the reservation was canceled just hours before my move. I had to make a last-minute booking at a different location.
Laura NTrailer worked fine. No issues at all !
Keith HIt was all good. No complaints.
CHARLES C