Customer did not leave a comment.MARY F.
Customer Reviews for 13 North Mini Storage
(U-Haul Neighborhood Dealer)
Goldsboro, NC 27534
Services at this Location:
- Mon: 9 am - 3:30 pm
- Tue: Closed
- Wed-Thur: 9 am - 5 pm
- Fri: 9 am - 3:30 pm
- Sat: 9 am - 1 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Brittany is greatStacy G. | Overall Experience
Thank you very much. Service was great and staff very nice and helpfulDIANE L. | Overall Experience
It was horrible the manager treated me like garbage and her manager mad excuses for her saying that she just had a bad day like that gives her the right to raise her voice at me talk over me and threaten meDana S. | Overall Experience
Manager that works at the office is rude and completely unprofessional. She was incapable of working with me when it came to returning the deposit because it was a unique situation. I was in a car accident and am completely immobile for 3-6 months. We are currently living in a temporary house on base and would be moving into our permanent residents in the middle of December. She acted as if there was nothing she could do and got extremely irritated with me. Completely unnecessary and needs to be told how to handle situations for customers. I would not recommend this storage facility to anyone I know.JESSICA D. | Overall Experience
Customer did not leave a comment.James S. | Overall Experience
Customer did not leave a comment.DANNY S. | Overall Experience
Customer did not leave a comment.RAMON M. | Overall Experience
Courtney was very helpful.BRITTANY W. | Overall Experience
Customer did not leave a comment.Alex B.
Customer did not leave a comment.Jamie W.
Customer did not leave a comment.William C.
Customer did not leave a comment.Marcus P.
Customer did not leave a comment.Brenda O.
Customer did not leave a comment.Katasha T.
She was amazing. The best service I ever had at a a uhaul!Bobby H.
Very helpful service!Ashley F. | Reservation
Great experience. Felt like my business mattered and was important.greg P.
Mary and Kristi are the greatest, very personable and always ensures customers are taken care of in a prompt manner. Provided updates during the hurricane, preventing me from worrying about flooding.JOE S. | Overall Experience
Customer did not leave a comment.Allen A.
I had the storage space for years, but decided to purchase a storage house for my home. Great ServicesPERCY J. | Overall Experience
More inform person at the I haul that knows more about checking someone out.RICK R.
I didnt actually go to this facility because i never needed it. When i signed up for a uhaul it auto-filled this location into my online order. I had already reserved a storage unit somewhere else.Tiffany R. | Reservation
Many times when i called during office hours, no one answered the phone. It was very frustrating at times.PAULINE P. | Overall Experience
Customer did not leave a comment.BRIAN L.
Mary was very helpful and courteous.ZIGRIDA S. | Overall Experience
Combination lock for roll up door should easier to install on door.Gustav M.
Everything was easy, questions answered efficiently, friendly service.SUSAN M. | First Impressions
Customer did not leave a comment.Amanda S.
I was unable to use this facility. I received a phone call stating they did not have the size I needed. The facility was very friendly and helpful when we did speak.Privacy R. | First Impressions
Customer did not leave a comment.Karen Z.
My entire moving experience was made stress free thanks to Karen. 5 star service and experience all around!! Will highly recommend to everyoneTOM M.
Provide directions to the location.. Spent an hour trying to find the location.Zachary W.
Just high mileage chargedCURTIS M.
great place nothing can be done to improveASHLEY H.
This is a good place and good people. Thanks to them our move 1/2 way across the country was event less and that is what we wanted it to be. Cudos to them for an excellent job.NANCY L.
I was treated with the up most respect. I would recommend this company to any one, I am well please with the service I received. They did a outstanding job and needs no improvement. Best staff ever.BARBARA J.
The location ended up being farther out of the way than I thought. I was kinda in a hurry, but the lady took two phone calls while she was drawing up my papers. I had to wait about 20 minutes and there were no other people around. I was the only customer there. U-Haul's Online Reservation system is very poor. Not only is it confusing for a one-way reservation, but the truck I thought I had reserved ended up not there even though I received a confirmation for the reservation. I had to pick up the truck in another town. Furthermore, the reservation center in Raleigh told me that I would get a $50 credit on my CC, which never happened. I had to call today, 2 weeks later, to get the credit....Lori had no notes on the $50 credit and asked me the woman's name I talked to since they had nothing in the system about the credit. Lori sounded very reluctant to give me the credit, but I am not confident that I will even get the credit within the next 10 days. Overall, the customer service at U-Haul is POOR!CHANDLER B.
No improvement needed. Karen was excellent !!! Her son Rick did a fantastic job loading and driving my furniture from NC to AR. Not one scratch on my furniture. Karen was knowledgable and extremely helpful with what I needed. Enjoyed working with her and her son.NANCY L.
The owner was the best UHaul owner we've encountered. Karen was able to modify our reservation to meet our needs quickly and expertly. Although there were some issues with our initial reservation that could have been a headache, working through them with Karen was a breeze. We would go out of our way to work with this location again.Bryan W.
Customer did not leave a comment.CHRISTOPHER O.
Customer did not leave a comment.MICHAEL D.
Customer did not leave a comment.Scott W.
Customer did not leave a comment.JERRY RENE M.
Customer did not leave a comment.ELEANOR S.
Customer did not leave a comment.JESSIE J.
The attendant was real pleasent helpful. And we also are using the storage unit to store our load until we find a home in the area.MARVIN D A.
She was wonderful....had all the info and we were good to go! Thanks so muchTERI G.
Customer did not leave a comment.KAREN H.
The agent was very nice. She even went out her way to open after hours to return equipment, after a long drive from Florida.PAMELA Y.
Customer did not leave a comment.SEAN A.
Customer did not leave a comment.KEAJA S.
Customer did not leave a comment.Ricky G.
Best uhaul dealer I've ever delt withTYLER H.
Customer did not leave a comment.Cody M.
Excellent customer service/manager at facility. Did her best to accomodate & make move as painless as possible! Thanks Miss Melody! :)KAREN Z.
Customer did not leave a comment.Sandra M.
Customer did not leave a comment.MATTHEW R.
Customer did not leave a comment.Katharine V.
Karen rented us this equipment and she was by far the most helpful person we have encountered in all our moving endeavors. She was courteous, helpful and even gave us a military discount. We will definitely come to this location again and recommend it to our friends and family!NIALL O.
no complaints what so ever,very professionalRUSSELL W.
Very nice and friendlyJason S.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.RODNEY B.
Fantastic site manager, a pleasure to deal with.Brian S.
Customer did not leave a comment.Matthew M.
Karen was outstanding, she really went the extra mile to ensure The transport trailer was at her location when I needed it. Thanks for everything! Go U-Haul.KEVIN T.
I was BLOWN AWAY with contentment! I called Karen more than several times and she answered every question I had with patience, confidence & efficiency. She went OVER & beyond my expectations of a U-Haul Dealer. She knows how to treat people...Thank You, Karen Z. (You have my future business & I HIGHLY recommend You to all!)DIANE K.
The agent was very helpful and called to offer additional time because of the delay. That was not necessary. When I returned truck I reviewed with her and showed her that the right side tires are not in good shape either.WILLIAM S.
Manager lives on site & made check in easy as pie!KAREN Z.
Customer did not leave a comment.JENNIFER B.
The equipment -- 10 foot truck -- was excellent and drove better than any of several other U-Haul trucks I've ever used. The manager of the facility, Karen, was extremely courteous, helpful and friendly. I would unquestionably recommend this U-Haul location.MIKE E.
Customer did not leave a comment.Tom B.
Customer did not leave a comment.Dennis B.
Getting the new staff was a great step forward. Very welcoming, clean & fresh smelling business. UHaul rep now on site excellent customer service representative for UHaul!Karen Z.
Karen excellentDWIGHT S.
Girl running office could not do business for whipping her children and talking. Building is dirty and stinks. Very poor representation of your business.GLENN L.
Put ramps on the 10 ft trucks! Other than that no complaints!Sherry R.
Doing a great job!!!!!!Regina C.
Customer did not leave a comment.RONALD S.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.April E.
This was one if the worst experiences I've had with uhaul. I had to drive 30 min to pick the Uhaul up, this location didn't have any moving equipment at all. The employee hooked the trailer up but did it wrong and it came off during the drive back to the house causing the wireto rip off. We then had to go to a second location to get an appkiance dolly and furniture blankets. I drove around on a day I should have been loading and moving.Erin B.
Customer did not leave a comment.RICKY G.
Great place. Easy to find. Very helpful people. Just call if you have questions and they will do anything to help.Privacy R. | First Impressions
The entire experience was memorable. The van was extremely clean and the price was economical.Barry W.
Customer did not leave a comment.Kelly R.
Customer did not leave a comment.JOHN R.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.SUSAN J.
Nothing, it was a great experience. Casey was very friendly, helpful and very efficient.Tari C.
Customer did not leave a comment.amanda H.
Customer did not leave a comment.JEFFREY A.
The clerk was very witty and friendly. I felt as if I were at home and in good company. The lady has excellent characterTEXAN S.
I have no problems with the staff @ hwy 13 mini storage. My problem was that I rented a truck in one city and got a rental 50 miles away. If I had known that was going to happen, I would've looked elsewhere. That's a quarter tank of gas out of my pocket to drive to the intended city!!!MARK G.
All equipment needed was not available at 1 location.GARY R.
Customer did not leave a comment.SLADE C.
Customer did not leave a comment.barbara S.
Customer did not leave a comment.JOEY L.
Very friendly assoicatePATRICK C.
very nice, excellent serviceFALECIAL A.
Customer did not leave a comment.JAMES P.
The personnel was outstanding. She answered every question we asked and was so friendly. We could tell she loved her job.ROGER M.
Your dealer was fantastic, very helpful, and just a pleasure to work with. I will certainly recommend her to anyone with rental truck needs. ThanksKEVIN M.
Customer did not leave a comment.GARY S.
decrease rental per day prices or reduce dramatically the cost per mile driven.BENJAMIN M.
Customer did not leave a comment.Mary K.
Customer did not leave a comment.Juanita F.