Customer Reviews for 13 North Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 13 North Mini Storage

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Brenda O. on

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Katasha T. on

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Bobby H. on

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She was amazing. The best service I ever had at a a uhaul!

Ashley F. on

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Very helpful service!

greg P. on

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Great experience. Felt like my business mattered and was important.

JOE S. on

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Mary and Kristi are the greatest, very personable and always ensures customers are taken care of in a prompt manner. Provided updates during the hurricane, preventing me from worrying about flooding.

Allen A. on

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PERCY J. on

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I had the storage space for years, but decided to purchase a storage house for my home. Great Services

RICK R. on

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More inform person at the I haul that knows more about checking someone out.

Tiffany R. on

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I didnt actually go to this facility because i never needed it. When i signed up for a uhaul it auto-filled this location into my online order. I had already reserved a storage unit somewhere else.

PAULINE P. on

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Many times when i called during office hours, no one answered the phone. It was very frustrating at times.

BRIAN L. on

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ZIGRIDA S. on

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Mary was very helpful and courteous.

Gustav M. on

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Combination lock for roll up door should easier to install on door.

SUSAN M. on

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Everything was easy, questions answered efficiently, friendly service.

Amanda S. on

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Karen Z. on

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TOM M. on

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My entire moving experience was made stress free thanks to Karen. 5 star service and experience all around!! Will highly recommend to everyone

Zachary W. on

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Provide directions to the location.. Spent an hour trying to find the location.

CURTIS M. on

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Just high mileage charged

ASHLEY H. on

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great place nothing can be done to improve

NANCY L. on

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This is a good place and good people. Thanks to them our move 1/2 way across the country was event less and that is what we wanted it to be. Cudos to them for an excellent job.

BARBARA J. on

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I was treated with the up most respect. I would recommend this company to any one, I am well please with the service I received. They did a outstanding job and needs no improvement. Best staff ever.

CHANDLER B. on

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The location ended up being farther out of the way than I thought. I was kinda in a hurry, but the lady took two phone calls while she was drawing up my papers. I had to wait about 20 minutes and there were no other people around. I was the only customer there. U-Haul's Online Reservation system is very poor. Not only is it confusing for a one-way reservation, but the truck I thought I had reserved ended up not there even though I received a confirmation for the reservation. I had to pick up the truck in another town. Furthermore, the reservation center in Raleigh told me that I would get a $50 credit on my CC, which never happened. I had to call today, 2 weeks later, to get the credit....Lori had no notes on the $50 credit and asked me the woman's name I talked to since they had nothing in the system about the credit. Lori sounded very reluctant to give me the credit, but I am not confident that I will even get the credit within the next 10 days. Overall, the customer service at U-Haul is POOR!

NANCY L. on

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No improvement needed. Karen was excellent !!! Her son Rick did a fantastic job loading and driving my furniture from NC to AR. Not one scratch on my furniture. Karen was knowledgable and extremely helpful with what I needed. Enjoyed working with her and her son.

Bryan W. on

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The owner was the best UHaul owner we've encountered. Karen was able to modify our reservation to meet our needs quickly and expertly. Although there were some issues with our initial reservation that could have been a headache, working through them with Karen was a breeze. We would go out of our way to work with this location again.

CHRISTOPHER O. on

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MICHAEL D. on

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Scott W. on

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JERRY RENE M. on

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ELEANOR S. on

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JESSIE J. on

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MARVIN D A. on

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The attendant was real pleasent helpful. And we also are using the storage unit to store our load until we find a home in the area.

TERI G. on

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She was wonderful....had all the info and we were good to go! Thanks so much

KAREN H. on

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PAMELA Y. on

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The agent was very nice. She even went out her way to open after hours to return equipment, after a long drive from Florida.

SEAN A. on

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KEAJA S. on

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Ricky G. on

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TYLER H. on

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Best uhaul dealer I've ever delt with

Cody M. on

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KAREN Z. on

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Excellent customer service/manager at facility. Did her best to accomodate & make move as painless as possible! Thanks Miss Melody! :)

Sandra M. on

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MATTHEW R. on

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Katharine V. on

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NIALL O. on

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Karen rented us this equipment and she was by far the most helpful person we have encountered in all our moving endeavors. She was courteous, helpful and even gave us a military discount. We will definitely come to this location again and recommend it to our friends and family!

RUSSELL W. on

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no complaints what so ever,very professional

Jason S. on

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Very nice and friendly

Charles S. on

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RODNEY B. on

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Brian S. on

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Fantastic site manager, a pleasure to deal with.

Matthew M. on

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KEVIN T. on

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Karen was outstanding, she really went the extra mile to ensure The transport trailer was at her location when I needed it. Thanks for everything! Go U-Haul.

DIANE K. on

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I was BLOWN AWAY with contentment! I called Karen more than several times and she answered every question I had with patience, confidence & efficiency. She went OVER & beyond my expectations of a U-Haul Dealer. She knows how to treat people...Thank You, Karen Z. (You have my future business & I HIGHLY recommend You to all!)

WILLIAM S. on

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The agent was very helpful and called to offer additional time because of the delay. That was not necessary. When I returned truck I reviewed with her and showed her that the right side tires are not in good shape either.

KAREN Z. on

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Manager lives on site & made check in easy as pie!

JENNIFER B. on

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MIKE E. on

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The equipment -- 10 foot truck -- was excellent and drove better than any of several other U-Haul trucks I've ever used. The manager of the facility, Karen, was extremely courteous, helpful and friendly. I would unquestionably recommend this U-Haul location.

Tom B. on

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Dennis B. on

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Karen Z. on

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Getting the new staff was a great step forward. Very welcoming, clean & fresh smelling business. UHaul rep now on site excellent customer service representative for UHaul!

DWIGHT S. on

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Karen excellent

GLENN L. on

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Girl running office could not do business for whipping her children and talking. Building is dirty and stinks. Very poor representation of your business.

Sherry R. on

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Put ramps on the 10 ft trucks! Other than that no complaints!

Regina C. on

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Doing a great job!!!!!!

RONALD S. on

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Scott C. on

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April E. on

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Erin B. on

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This was one if the worst experiences I've had with uhaul. I had to drive 30 min to pick the Uhaul up, this location didn't have any moving equipment at all. The employee hooked the trailer up but did it wrong and it came off during the drive back to the house causing the wireto rip off. We then had to go to a second location to get an appkiance dolly and furniture blankets. I drove around on a day I should have been loading and moving.

RICKY G. on

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Barry W. on

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The entire experience was memorable. The van was extremely clean and the price was economical.

Kelly R. on

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JOHN R. on

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MICHAEL P. on

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SUSAN J. on

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Tari C. on

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Nothing, it was a great experience. Casey was very friendly, helpful and very efficient.

amanda H. on

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JEFFREY A. on

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TEXAN S. on

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The clerk was very witty and friendly. I felt as if I were at home and in good company. The lady has excellent character

MARK G. on

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I have no problems with the staff @ hwy 13 mini storage. My problem was that I rented a truck in one city and got a rental 50 miles away. If I had known that was going to happen, I would've looked elsewhere. That's a quarter tank of gas out of my pocket to drive to the intended city!!!

GARY R. on

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All equipment needed was not available at 1 location.

SLADE C. on

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barbara S. on

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JOEY L. on

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PATRICK C. on

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Very friendly assoicate

FALECIAL A. on

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very nice, excellent service

JAMES P. on

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ROGER M. on

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The personnel was outstanding. She answered every question we asked and was so friendly. We could tell she loved her job.

KEVIN M. on

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Your dealer was fantastic, very helpful, and just a pleasure to work with. I will certainly recommend her to anyone with rental truck needs. Thanks

GARY S. on

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BENJAMIN M. on

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decrease rental per day prices or reduce dramatically the cost per mile driven.

Mary K. on

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Juanita F. on

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