Customer Reviews for Personal Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

2.0

The cab of the truck we rented was very dirty. The cupholders especially were sticky and full of cigarette ash and one of them even had a human toenail in it.

Rating:

1.0

Didn't open until 12:00 on the day I wanted to return truck & dolly( Monday 10/12). Went on Tuesday 10/13 and the office was locked up at 8:50am. Nobody there. I was charged a after hours service fee because they are too lazy to have normal operating hours? Too many other companies available to get screwed with a $20 fee because nobody was at work to receive the truck. The 10:00am return time was set by the company not me. Returned it before the deadline but the business wasn't open! 😡

Rating:

1.0

Remove U-haul services from this location. The manager is extremely unhelpful and rude. It is a detriment to your organization to continue using locations with management this inept.

Rating:

2.0

This location needs outside upkeeping. The grass was very high and there were ant piles everywhere.

Rating:

3.0

It took over an hour to get my truck partially due to the staff struggling with the computer system but more because the staff thought my truck was given to somebody else. The truck was on the lot and nobody else was there to pick it up but because it appeared to be double booked he wouldn't check it out. The staff ended up calling UHaul who confirmed that he should have just given me the truck and not delayed pickup.

Rating:

2.0

The salesperson did not want to do the paperwork to get the truck, insisted it only be done online. Took over a hour half to get it done as issues with the website. Truck gas was just Abit under a quarter of a tank of fuel though paperwork said fuel was about 3/8 of fuel. Then terming in truck website did not work and was on hold 15 minutes before talking to a person. Very disappointed and waisted over two hours to get the truck and turn it in

Rating:

1.0

No one was at the office and the door was locked asi arrivedduring their posted business hours. I called the number provided and never got a return call

Rating:

3.0

It was apparent the computer he was using needed upgrade. Along with additional training for your representative.

Rating:

2.0

In a bad spot and no one was there

Rating:

5.0

This was a perfect rental. We pleased with service.

Rating:

3.0

Location hard to find and dark at night.