Customer Reviews for 1550 West Service Road Corp

Nice new trucks

They know me I will always recommend this UHaul location

- The truck smelled so badly of cigarette smoke. - The passenger side mirror would not stay in place and made it extremely dangerous to change lanes. - Check engine light was on.

Arrived at the location to pick up my reserved 15' foot truck exactly at the scheduled time. Went to the desk to speak to the representative and was told that they had no such truck there on the lot. That they only had a 10' truck. Called the 800 Uhaul number, sat on hold for 25 minutes, and got absolutely no where. So I went on live chat on Uhaul's website and got a chat representative who provided me with a different Uhaul number to call. I called that number and a woman checked the system and told me that she saw via GPS that the pick up location representative was lying to me and that they did have a 15' truck. Waited another 10 minutes and then the pick up location representative "miraculously" located the truck. Wasted so much time. Bad experience...

They charged me 16.00 for insurance when I emphatically declined it. When I called to resolve theh said the system was down and told me to call uhaul. I waited on hold over 20mins and unable to resolve. They had no moving blankets and it took them over 30 mins to get us the truck because the system was supposedly down. This made us late for the movers (who were great) and we had to pay for extra time. Never use this place.

it would be nice if the reps spoke better English. it was hard to understand them and the terms. it would also be nice if they expanded the lowest rate guarantee, which by the way is a fantastic program. I wish I had known. also, it would be nice if they informed me about the E-ZPass and billing. overall though, th process was seamless

Allow one way rentals from this location.

King size bed cover was unavailable.

Prior to this reservation, I had another reservation at a different location in Staten Island (Hylan Blvd), though upon arrival, absolutely no one was at the location to help with my reservation, or to check me on / give me the keys. I waited for one hour and then called U-Haul and the rep quickly reserved me a van at the location listed here. Though the online check in verification took close to an hour. Overall, it took me close to 3 hours to get my van which took away from the time i had to clear out my apartment for my move. It was a very stressful situation.

Never Will use it again. I was threatened by Filing a police report for extending the rental period with a U-haul customer service.

The truck could use a wheel alignment and the ac fan did not work. Everything else was fine.

Van had a drink in it and a used mask. Obviously wasn't cleaned. In a Covid era this is not good business practice. Also had an odor.

I had to clean the truck myself, I checked in by my phone and went straight to the front of the line as instructed but still the man made me wait 10 minutes

Nothing. Everything was perfect. Made moving simply care free

Fast and easy

This is the second time I've rented a van from this location to move my son. Both times the van has been full of dirt. When ive complained ive been told that the contractors that rent the vans get them dirty. Also this time they had the fuel level marked as full but there was just shy of 5/8 of a tank. They made a manual change to the receipt but I had to take it on faith that they wouldn't ding me when I returned the van. I understand that people rent for different reasons, but the vendor should either require ar least a sweep out or be maintaining their equipment. When you are moving all your household good and the van is full of dirt and sand its unacceptable. Both times ive swept and cleaned the van out before and after the rental.

Prices for van 20.00 turned out to be almost 100.00 lil crazy in pricing

Get trucks that work.

I Would never go back to this location. As A Black Man I could feel the racism .From the Moment I drop the car off the Owner's vibe Screamed RACIST. His Tone of Voice and The Way he spoke to me was very disturbing. BLACK LIVES MATTER

Quick & good price

I was sent to this location to pick up the truck no one was there to assist me it was closed

Great. In and out. No hassel. Good service.

Attendants were fast, friendly and efficient. Will definitely use again

Be polite. Say thank you. Have interior of truck cleaned. Had spilled remains in cup holders. No pre-prep before rental pick up day. I'll not go to a U-Haul again anywhere as most u-hauls now are operating out of pre-existing business which is their main concern in my experience. I'll go back to Home Depot where their customer motivated & polite.

Sight was excellent however I would never go through your app. Completed twice and still had many many issues picking up. Had to re do it again, call customer service three times and finally after one hour and 45 minutes it was verified. What was the point of doing it online. Never again very disappointed.

Seamless process

Just keep doing what you are doing!!Solid!!

What can you do? Well, let's see. You could check the contact details that some random fuck gives you. I'm not your customer, never been to USA, never heard of your sorry asses. Some asshole gave you my details and you didn't even bother to check? Go fuck yourself

22 total miles used, required 10 gallons to get tank back to starting position. Seems unlikely that the vehicle fuel efficiency was only 2 MPG. Faulty gauge?? Perhaps

Not much room for improvement as the expectation level is more than met by both staff and vehicle. Will definitely use this location again!

The truck smelled bad the people have attitude like no other I don't understand how they do they stay open guess cuz it's the only place on the south shore we live in the burbs so since there is no other place to go the stay open for people

Have them check the trucks for cleaning it smelled very very bad had no choice but to take the last truck they had smelled awful

When i picked up the truck the clerk asked me if i wanted the insurance for $16 and i declined. Then when i returned it and looked at my reciept they had charged me for it anyway and told me they would refund my money tommorow (Yea OK), and then proceeded to argue with me that the truck wasnt filled up back to half a tank when it clearly was. The truck was dirty and not even broom cleaned. Would not recommend this Uhaul location

Communication with business owners, online issues

The vehicle was dirty. Which wasn't a big deal. But the truck had a driver side tire that needs replacing. It was deflated I had to pull off the highway to fill. It deflated again and I had to pull off my route to fill it. This increased my mileage and gas consumption

The first van I rented had to be returned. There was a problem with the steering. The steering wheel was shaking very hard at speed of 40 miles an hour or more.

When picking up the trunk, the paperwork given to us said the gas tank had 5/8 of a tank of gas when in reality it had 1/2 a tank of gas. The u-haul employee said not to worry and that when we return the truck, just fill up the tank to 1/2 a tank of gas. When we returned the truck with a half a tank of gas, the employee said we shorted the tank and would be responsible for the missing gas. We explained the situation from when we picked up the truck and the employee immediately became defensive and rude- "okay, yea it's my fault not yours. Next time I'll look at the truck instead of relying on the customers". It was completely unprofessional and unnecessary. There was also no straps to hold anything against the wall in the truck -- not sure if there were supposed to be but they were missing if they were supposed to be there.

We had to wait to get the reserved van because the person handling our reservation was making sandwiches for a customer, then someone was purchasing a whole slew of lottery tickets, then worker was on his cell phone on a personal call. We were already delayed over 15 minutes. When we went to the van, it was so difficult to see out the back window because there was a huge black divider that blocked the view. This was our 1st U-Haul rental and we did not feel safe, so we decided to cancel and get a refund. They would not refund my payment until the store owner arrived, yet they did not need the owner to charge my credit card when renting the van. I had to wait 20 minutes and then got an argument about my inconveniencing them getting a refund and holding up the line. Sadly, there is not a separate rental office.....you have to wait for food orders, gas payments, lottery ticket purchases, and personal calls to be handled first before someone will look at you. Very disappointing. Rude stafff. Will never use again for anything!!!

Greatv

UHaul had changed my pickup location the day prior my reservation and I was not sure where this location was. When I pulled up, the location seemed to be in area that I would prefer not to go, but the Uhaul guy was professional, quick and had us on our way with all the information we needed.

Great place to do business with will definitely use again in the future

hussan was a nice guy and great to deal with .

Faster computers

I always come here to rent. Great service

The staff is great !!! Appreciate

Check Your Bill Very Carefully..

Nothing

Owner was fantastic and was able to help me out In a pinch. I reserved a van online at a different location and when I went to pick up the van, I find out that the location is. It even open on Saturdays! Why would they let me do this online is still a mystery to me , but my second location on Arthur Kill Road was FANTASTIC! Will be using them again and recommending to everyone!