Customer Reviews for 1550 West Service Road Corp
(U-Haul Neighborhood Dealer)

441 reviews

2151 Arthur Kill Rd   Staten Island, NY 10309

(718) 727-0283

Location Hours

  • Mon-Sun: 7 am - 9 pm

Services at this Location:

Contact Us

(718) 727-0283

2151 Arthur Kill Rd
Staten Island, NY 10309

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
3.0

Customer did not leave a comment.

Giuseppe M. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
1.0

There was no gas when I picked up the truck, there was trash in the cup holders and the guys who work in the gas station store there are too worried about hanging out than working. There's three guys behind the counter at any given time and they just talk to each other and ignore the customer.

Abraham P. 
Rating:
3.0

do not accept an old truck ; I thought the truck might break down any second. Made me very nervious

louis B. 
Rating:
5.0

Customer did not leave a comment.

Anna S. 
Rating:
5.0

Customer did not leave a comment.

Antonio P. 
Rating:
5.0

Great service

Valentin L. 
Rating:
3.0

Customer did not leave a comment.

Frank B. 
Rating:
4.0

Customer did not leave a comment.

Andrew D. 
Rating:
4.0

Customer did not leave a comment.

Vincent O. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
3.0

It was a bit confusing as to where to leave the key at this location. There is a trailer on the property which I thought was the office - it was not. Then located some kind of lockbox on the side of the building with U-Haul logos on it. No good. Phone number attached to this location kept ringing. Inquired inside of the gas station/convenience store and found it was the key dropoff location. Maybe need some clarity there.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Ahmad Q. 
Rating:
5.0

Customer did not leave a comment.

Freddie H. 
Rating:
1.0

No dolly no hand truck no blankets

Mark D. 
Rating:
4.0

Customer did not leave a comment.

joseph S. 
Rating:
5.0

Customer did not leave a comment.

yingping L. 
Rating:
1.0

Try he van was in poor condition. Garbage in the cabin, empty tank of gas and check engine light on. The people were rude and not helpful. On my mothers eyes I would never use these guys again

Sean W. 
Rating:
1.0

Customer did not leave a comment.

June A. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
2.0

My only concern was the uhual was parked in the dirt

Ceonne J. 
Rating:
1.0

it all depends on who the counter person is at the location, being a business acct holder and one that rents twice a month to run a food pantry it is disheartening to get into a truck with half of a driver's seat and it being dirty. the truck always has the engine light on and just doesn't represent your company logo well

joseph M. 
Rating:
1.0

Truck was very dirty had mud in body of truck , also check engine litght was in and vehicle right front wheel was making a lot of noise transmission slipping wound never rent from this location again

William P. 
Rating:
5.0

Customer did not leave a comment.

MAMADOUL D. 
Rating:
2.0

Could barely reach speed limits

lillian S. 
Rating:
5.0

Moe at this location was very helpful with getting me the proper truck after U-Haul changed my confirmation and was trying to send me to Park Slope Brooklyn to pick up the vehicle. The first woman I spoke to on the U-Haul customer service phone number was not helpful and a bit nasty.

Steve C. 
Rating:
5.0

Very friendly staff. T location but horrible truck they give me dirty and broken down

Michael I. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
1.0

The truck, movers and supplies we requested were all unavailable.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Assem A. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
3.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Van was NOT cleaned prior to pick up. Interior was dirty and not vacuumed. Garbage was on the floor on the driver and passenger side.

Steve G. 
Rating:
4.0

Customer did not leave a comment.

Faye P. 
Rating:
1.0

I requested equipment and they couldn't give it to me so it made it way difficult for me to move

Christopher L. 
Rating:
4.0

Customer did not leave a comment.

Vincent C. 
Rating:
4.0

Customer did not leave a comment.

Vincent C. 
Rating:
4.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

No much. I had a good experience The person i dealt with was very polite

Marinos P. 
Rating:
5.0

Process was straightforward and the service was excellent

Jeffrey L. 
Rating:
5.0

The customer service was excellent and the process was smooth from start to finish. Thank you

freddie H. 
Rating:
3.0

Truck was not in good shape mechanically. Scared to drive it on the highway.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Margaret F. 
Rating:
5.0

Customer did not leave a comment.

cheryl Z. 
Rating:
4.0

The staff wasn't organized & knowledgeable

Sobeida P. 
Rating:
1.0

I ordered a 15 foot truck ahead of Time. When I got there, he told me they only have 10 foot trucks available. I then had to rent another truck from somewhere else. He also tried to sell me the insurance 5 times so I'm sure there's a commission for that. Would never go there again!!

VINCENT T. 
Rating:
5.0

Nothing from me.. From pick up to drop off all went very smooth.

Vincent E. 
Rating:
5.0

Customer did not leave a comment.

Vahe S. 
Rating:
4.0

In front cab and inside truck dirty

Michaela C. 
Rating:
5.0

Was very pleased with how accommodating the gentleman was in assisting me in the equipment and flexible with my time frame I needed the truck.

Melissa D. 
Rating:
3.0

Put up a sign on where to go to pick up the truck this location has a trailer that they're not using and there's no sign to say go into the gas station or the U-Haul rental

Frederick D. 
Rating:
4.0

very easy and convienent

arthur S. 
Rating:
4.0

Customer did not leave a comment.

Rich G. 
Rating:
4.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
4.0

Customer did not leave a comment.

john C. 
Rating:
2.0

the truck cab wreaked of cigarettes and cheap air freshener.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Eugene D. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
1.0

I rented a 10 foot box truck. Had a confirmed reservation. Arrival time was 12:30 pm. Thankfully I arrived 15 minutes early. There were no trucks available. One van was there, which I was lucky to get. The three people behind me where not as lucky and almost created a free for all. You took my reservation and my money and did not deliver. Terrible service and experience. The person at the station promised me $50.00 credit which I never received. Just bad all around..

Alexander C. 
Rating:
3.0

Customer did not leave a comment.

Angela M. 
Rating:
2.0

The van was filthy on the inside . I made my reservation at the location and when I brought the Van back and checked out I notice on the bill I was charged for full coverage which I didn't ask for, I was told that I requested it when I made the reservation on line. I told the person who check in the van I didn't request full coverage he told me I did when I made my reservation on line I told him I didn't make my reservation on line I did it at the location he told me we don't make reservations here. Again I told him I made the reservation at the location I picked up the van he told me to take it up with U Haul.

Robert F. 
Rating:
4.0

Customer did not leave a comment.

James Q. 
Rating:
3.0

Customer did not leave a comment.

Matthew P. 
Rating:
1.0

You are f up I will not use you . I will tell people you f people.

fred T. 
Rating:
3.0

The vehicle was disgusting. Definitely not clean. Especially in these times it is unacceptable

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
1.0

Cleanliness, friendliness, maintenance and management. Didn't have blankets or dolly.

Kiara W. 
Rating:
4.0

Customer did not leave a comment.

robert T. 
Rating:
3.0

Customer did not leave a comment.

Tanya M. 
Rating:
4.0

Just need a sign where to pick up and drop off equipment.

Miguel T. 
Rating:
5.0

Customer did not leave a comment.

Lisa A. 
Rating:
1.0

The guy who rents the trucks was on the phone speaking to someone the whole time. Treated the customer poorly and was rude. The vehicle itself was disgusting. Filthy inside and smelled like dead fish. The tailgate latch was broken and the pull handle was missing. At any speeds Over 40mph the vehicle rattles vibrates so badly and pulls to the right and feels like the wheels are about to fly off. The vehicle isn't road worthy. And the vendors are not worthy of being uhaul dealers. 0 out of 5 stars on the whole experience.

William D. 
Rating:
1.0

We as a food pantry have limited resources and depend on the trucks we rent twice a month to feed those in need, this location has a truck with 129,000 miles on it and the check engine is on. We as a business feel we should get the cream of the corp like a nice decent truck and even though we have rented from this location several times they continue to push this truck on us, and when we do get a decent truck its dirty and not maintained proplerly, which is a reflection not on them but on the brand. i do hope that this can be respolved in some way to provide better service to those who rely on your service and product

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Viktor R. 
Rating:
1.0

I ordered this uhaul weeks ago along with a furniture dolly, 2 dozen blankets, appliance and utility hand truck. When I showed up, there was no appliance hand truck and no blankets I ordered. Never called to say they wouldn't be able to provide them so I would need to make other arrangements. Nothing. It was take it or leave it attitude. Terrible experience.

CHRISTINE K. 
Rating:
3.0

Customer did not leave a comment.

Glenn T. 
Rating:
4.0

Customer did not leave a comment.

Tislam J. 
Rating:
5.0

Check Engine light was on. Attendant never came out to see the vehicle

MICHAEL N. 
Rating:
5.0

Very friendly and very good customer service

Ashraf M. 
Rating:
5.0

Was very helpful

DOMINICKWILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Iqra S. 
Rating:
4.0

Suspension was not good at all !!

Carlo F. 
Rating:
5.0

Everything went smooth and easy. No complaints.

Frank R. 
Rating:
5.0

Wonderful costumer service! Thank you guys!

Kirill F. 
Rating:
5.0

Customer did not leave a comment.

Anna L. 
Rating:
3.0

I am not trying to be picky but I just feel that this location didn't pay much attention to the vehicles, first, we were given a truck with 128,000 miles on it and the check engine light on, plus the seats were destroyed and had seat covers on them that didn't even cover the seat. I just feel that these actions by the location are a bad reflection on your company, plus we have a corporate acct and feel that the best maintained vehicles should be allocated for these accts to keep us coming back. We use the trucks to transport food and pantry items for a food pantry and we depend heavily on the trucks

Joseph M. 
Rating:
3.0

the check in option on your phone took 30 min to verify my photo ID. the whole point of doing it on my phone was to save time and ended up wasting it so i had to extend my reservation. it shouldn't take that long

Anthony S. 
Rating:
1.0

This site is a busy convenience store with one clerk who doubles as the UHaul representative. There is no sign of any kind indicating that one must enter the store for UHaul service. The truck was fine, but I had to excessively maipulate it from between two other trucks to get it out of its parking place. Also, I called the number repeatedly for several days and it was never answered once. I'm 70 years old and have always used UHaul and I can say this was the worst representation of your company that I have ever experienced.

Joseph P. 
Rating:
5.0

Follow instructions and everything else falls into place.

Justin C. 
Rating:
1.0

The agent had to re-write my reservation order, and wrote it as an "in-town" instead of a one-way. They wouldn't change it once discovered, so I had to make another 220 mile trip to bring the truck back.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Nashwan A. 
Rating:
5.0

Price and Location are very fine to me except the meter was incorrectly cuz my house Location is 10312 and the pick up and delivery is only 3.2 miles. Just don't know how I getting change for 40miles ? And I didn't even adding anything to fuel when I returning the car. (Doesn't know where to complain)

Kim fung F. 
No reviews have been submitted for this location.

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