The van had sheetrock debris and dust all over. Also garbage from previous renters in the cabin area. The day I returned the van, it appears that a screw penetrated one of the tires, probably on the premises of the U-Haul location, and the person who checked out the contract said that I was going to be responsible for a new tire. I was surprised to hear this, and there is no way I am going to pay for a new tire under such circumstances that were not my fault
Jesus V
1550 West Service Road Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Staten Island, NY 10309
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Customer Reviews
- 4.0 Average Customer Rating
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Inspect the truck and clean the trucks.
Barbara OVery friendly
Eric SDropped off my rental on 10/26/24. They didn’t give me paperwork and insisted that I would be emailed my receipts. A week goes by and U-Haul calls asking of the whereabouts of the equipment. What do you mean? I returned it a week ago. Uhaul calls them and the drop off location states they don’t have record of my return… well that’s not true. I go back to the location I left the trailer and it just so happens to be in the exact spot I left it in a week prior. Come to find out the drop off location never submitted the paperwork on their end and my reservation was overdue in the system by a week. These people then had to audacity to tell me I was wrong when I went to confront them and that it was already done. Umm… no it’s not! I wouldn’t leave until they settled everything and all the documents had to correct dates so I didn’t get charged extra. The manager or whoever was half-assed helping me was incredibly rude the whole time and made it seem like he was doing me a favor by not charging extra when it was his mistake in the first place! DO NOT DO BUSINESS WITH THIS LOCATION.
Sabrina VThe trucks front end was shaking while driving . May Need alignment,etc. truck smelled like someone died in the cab.
mark G