The truck i was given had interior damage,all over and then i was charged two different priced when i brought the teuck back i was aso charger gas when i stopped right befor returning it and placed it back at correct gas milage. So no i am not happy at all
jessica C.
Customer Reviews for 16 Cents 3 Shoes & 5 Socks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had no idea that my pickup location had been moved so it was extremely difficult to get my reservation. I had a voicemail left by a representative mentioning "wanting to go over some pickup information". There was no mention of a change in pickup location or I would have actually called back. I was supposed to pick up my truck at 8:30 but didn't end up getting it until 10:30 because I had to wait for the furniture store to open to speak with someone. The app was also down so this wasn't helping either. The manager at the store couldn't load my account to look at the reservation because the U-Haul website kept timing out as well, super inconvenient as I was already running behind schedule. The entire process should have gone so much smoother.
Joshua M.none
Jerry G.It would be helpful that when someone rents a truck that they know is leaving town on a one way trip for it to be full of gas. Also, putting gas in it was very difficult and that has been relayed to both uhaul and the place where i dropped it off.
JEREMIAH B.There was a beverage bottle left behind the passenger seat from previous user
Katherine R.Nothing. The drop off location was very well done. The manager could not do enough for us. He had his mechanic drop us off at the airport. Very friendly and recpfull.
Michael D.The truck was dirty on the outside but clean on the inside. We registered online and it said it was a 24hr location, we specifically scheduled to have it picked up at 8:30 only to get there and be told we cannot pick it up until 10am. The truck we were supposed to get had no gas and they almost had us take that one and have to fill it up only to switch it and give us a different one. Each step of the process was incredibly difficult. Moving is already stressful without adding in renting issues. We needed to rent another one next weekend but are seriously considering other options.
Evan M.The customer service was absolutely nonexistent. There was an actual cigarette put out in the dash, the cab had a large box of trash. When informed of the condition of the uhaul the representative shrugged and said “huh, that's weirdâ€. It was single digits temperatures and none of the equipment was ready despite a prearranged pick up time. It took an extra 30 minutes to warm the truck, scrape ice, clean the garbage and debris from the uhaul, etc. This was a terrible location.
Christopher G.Tires were at the end of their lifespan and the windshield wipers were as well. (It was snowing today). The app was garbage. It took multiple attempts to check out and I was unable to return the vehicle via the app. The app wouldn't accept the picture of the odometer and fuel. (Android 12 running on a Google pixel 6 pro). I would seek out a larger location to avoid the app in the future. The app would have been convenient had it worked.
Gavin C.The furniture salesman was actually also a U-Haul representative in he just took the keys so I can't say he was helpful and it literally was a small parking lot to just leave it so it was OK Whitney self check out on my phone
DAWN M.I had reserved blankets but they didn't have any.
Elizabeth S.Uhaul has always been there for us. We had a sudden need and appreciate being able to get a truck one-way quickly.
JEFFREY K.The process of checking in and checking out was very difficult. I have used the actual uhaul business site before(not pick up zone) and it was easy. Thankfully I had my friend with me and for some reason it worked on her phone. If not for that I wouldn't have been able to do it. Won't do that again.
Chelsey B.Service was fast, friendly and convenient.
Correne C.Good for drop off, but only saw one other truck. ALMOST bought more furniture while returning the truck!
Sandra M.Easy after hours drop off.
Monica W.I did everything online so I didn't have to contact a representative. I also did not have to use the store associate for my check out or my check in. It was a great experience overall and I had no problems.
Jennifer D.Dave was very kind and helpful.
Mary S.I bought a coffee table from them.
DAVID J.Everything is ok
Tamara A.The business was closed when I dropped off the U-haul truck.
TODD CHRISTOPHER H.Send text message with instructions for return of rental. Received mine three hours after I'd already returned the rental
Laurie C.Truck was a little beat up but that didn't really matter. Charged me for furniture pads which I didn't get, ask for it want. Didn't seem to give a shit they overcharged me and the hold time for the 1 800 number are ridiculous
Adrian G.Ensure that when the customer is told to initial a box, they explain it is for the condition of the truck, not that I paid for insurance. Make sure the truck has working AC and that the doghouse is insulated and not burning hot when being driven farther than 10 miles.
Tory D.This site is spot on!!!!
Harvey C.Super friendly and very helpful ! No issues thanks
Melanie P.The man was very rude. Never would I recommend that location
Linda K.Thanks guys for your help We appreciate all your help.
Jared E.The truck was a bit muddy when I got it. These things happen.
Lisa D.Provider had no answers just excuses, Poor Service I will never recommend this location. Also, never told me about the free 30 storage rental after a one way rental.
GREGORY B.I was pleasantly surprised. It's been awhile since i rented a UHaul truck and wasn't aware of this location in Spokane. It was extremely convenient for where I was workging. Tim and Dave were excellent to work with. Quality and value of the truck rental were excellent. I used them for two different jobs this past week and will probably need to use them again in the near future.
Dan S.Better lighting in parking area.
Brian P.Have truck that are maintain. Do not have gas tank cracks.
Dallas K.After hours. The turn in instructions weren't clear. Thought I needed to use electronic check in. Texting with a rep got me sorted out. Took a lot of my time.
Tony D.Returning the truck the computer thought I was a day late but our rental agent was wonderful! He made some calls and got it all straighten out. I compared prices with other companies & Uhaul was by far the best. Easy, affordable insurance, great rates, good equipment, easy pick up & return and unsurpassed customer service! I highly recommend them. Thank you again Uhaul, you guys ROCK!!!!!!
Kat a F.Everyone at this location were very friendly and accommodating. I guess the only thing was I had to pick up the truck at a different location than the one I reserved on line. But that is not uhauls fault. Sometimes you just don't know if the truck will be returned on time.
susan F.