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Richard L.
Customer Reviews for 1700 Industrial Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lower milage rate?
Vincent V.They did not put the brake light device on the trailer hitch on right. The device ended up falling mid trip. When asked about after hours drop off they did not give any instructions. They told me in city only returns. So provided me with in accurate information.
Gonzalo B.Good service, helpful employees ! But very dirty and lots of weeds and very bad landscape maintenance. !
Leticia R.The staff there was very understanding. I had to delay my pick up time. And as I had questions, they answered and made sure I was OK.
Lavel C.1700 Industrial is our favorite location!!!
Ceasar L.A service technician came out as soon as I arrived and took care of everything. Very smooth operation.
Todd L.Everything was great customer service was great the only thing I saw that needs improvement is the the street traffic sign needs to allow U-turns.
PHYLLIS C.When we rented the trailer, we were very explicit that we needed a night drop off and selected this location because they are gated and the website said they would send a security code to allow us through the gates to drop off at night. Unfortunately, they did not provide a security code before hand, and it was not sent as a part of the drop off procedure, which meant we could not get through the gates to drop off the trailer, and there was nowhere viable to park outside the gates. After 10 minutes on the phone on hold with the first supposed help person from the U-Haul help line, I hung up and tried the number that was on the side of the building for after hours help. That line just gave me a recording saying they weren't open; come back tomorrow. After another 35 minutes on the phone with the U-Haul helpline, the very friendly and courteous lady, who was trying to help redirected us to a different facility for drop off. When we got to that location, we were able to drop the trailer in the un-gated yard, but the U-Haul app already said that our return was complete and did not give me the option of inputting any information or proof of return at this new location (pics, etc.). The next day, after being unable to raise that facility by phone, I called the U-Haul helpline again and was actually scolded by the woman for calling the “Arizona help desk†the previous night instead of the “Nevada help desk†and was told “we don't do after hours drop offs for trailers in Nevada; that is only for trucks.†That was the extent of her “help.†(Note: there is no specific state listed on the help number. It is simply one U-Haul help desk, and there was never any mention -website, app, help desk or contract - about trailers being exempt from after hours drop offs.) So we drove by the location where we had dropped the trailer to be sure that they had checked it in. They had found the trailer, but had not checked it in because they did not have any transfer paperwork. After we spoke, the very professional and empathetic young man assured me that he would go ahead and initiate the transfer, and advised me to follow up with U-Haul, to be sure that they knew of the situation, so that I would not be double charged for a drop off at an “unauthorized location.†I had already submitted a comment on the app and had received an auto-response that they would review the comment and get back with me within a couple of days. (!) When I woke up on Monday, now the 3rd day of the U-Haul saga, and, at this point, back home in Arizona, I had two voicemails from U-Haul with the first stating that there was an urgent problem; I needed to call right away, and a second voicemail placed about a half hour later, saying they had found the trailer and apologizing for the inconvenience. I called back and received a profuse apology, and was assured there would be no additional charges. So, in final analysis, everything ended well enough, but an apology does not make up for what turned out to be a three hour headache trying to return the trailer, and two additional days verifying that it had been securely received. Not a good time.
Dana T.Nothing! Nathan was incredible and helpful at check-in and the drop-off process was seamless!
Kyle W.N/A
Peter M.We were charged with damage to the vehicle. Knowing we weren't in an incident, I called and the first person who answered the call said the vehicle was checked in without damage. When I asked if there was no damage why was I charged. The call was then forwarded to the person who applied the charge. I asked for photos before and after photos and they were not provided.
Wendy W.Nothing
Nancy R.The personnel that I dealt with were excellent. They seemed to know the equipment well and helped me to prepare for my move.
Bruce E.the Hawaiian guy who helped us was excellent
vijay D.Keep it that way 😜
Gary S.I was told I could drop off the truck whenever I wanted because it was all done online and by yourself, which was not the case. After trying to drop the truck off at a closed location for an hour I managed to reach someone at U-Haul who called the location to get me the code to get in. I believe his name was Rick. And Rick saved the day. Before I called Rick I spoke to a girl named amber. She was very friendly but told me to leave the truck anywhere on the street. She didn't look up the location like Rick did and had I listened to her advice I would've been in trouble. It was all just a frustrating experience, after moving everything during 110 degree weather.
Aramesh V.The staff were amazing.
Christopher S.Filler neck had a leak and I couldn't fill the vehicle. They didn't charge me for the 1.5gal of gas I used
david R.Shout out to Nate & Jaimee, you guys are awesome! Was able to finish the paperwork and get me on my way in no time! Very efficient and fast! On point! You guys are the best 💯💯
Patrick P.Nothing to improve, excellent service.
Stephanie G.The employees were friendly and helpful. They explained everything clearly to me about the rental. The process was quick and easy! I will need to rent again in August and I will definitely return to this location!
Nishone W.Always a great rental experience at this location.
Brian K.My complaint is not with the facility but with UHaul itself. The truck i reserved to pick up while the facility was closed was not at the location when I arrived. When I called they confirmed that my reservation was for self pick up but that the store did not leave my truck and would not be opeing for 2 1/2 more hours. I had people there to help me and could not wait, so the helpful rep found me another vehicle. Unfortunately, the vehicle she found was smaller and at another location. This required me to travel furthen and do extra trips between my old home and new. All of which ended up costing me more money. I paid A LOT more than i should of had to for your truck and no one has been helpful with that.
Cole F.Keep doing what you're doing…great customer service…
Henry G.Keep being awesome. Thank you again.
Demetre S.Nothing. It all went well. Better than expected.
Mitchell A.Great experience staff
Joy S.I had the pleasure to work with both Nathan and Jaimee Savagala. Jaimee surpass all expectations when we ran into a couple of minor obstacles. of availability and processing. Great equipment! Great personnel. Great Experience! I'm never disappointed or let down with U-haul! Thank you so much. Respectfully, Charles Gerlach
Charles G.The staff was very friendly and helpful and made my rental experience very easy. Thanks
Brian K.Was very useful convenient clean timely and respectful.
Jesse Chism E.Address recommended is incorrect, they have no trash cans in parking lot, I hate doing the online checkout and also doing the checkout all over again at the counter.
Moises M.My cousin rent a car , Durango st , there don't have buzon to dropped key.thank you
Marlen G.This location tried to charge me for something that was already damaged on a truck. First time renting from U-Haul and that will be my last time horrible experience.
teanna L.Above and beyond service seriously
umut K.Uhaul on Industrial Drive is run professionally. Enjoyed doing business with a fellow Vet. Highly recommend!
Dolores V.Amazing customer service and great people
umut K.Service was very friendly and prompt at this location.
Pablo B.First class customer service. Friendly. Knowledgeable. Everything was excellent.
Nivia J.Everything went smoothly and Professionally I really appreciated that. I definitely would come back
Paul L.The staff and equipment were both exceptional and I can't think of anything that would deem an improvement.
Troy J.N/A
STAN R.Really appreciate the excellent service!
Jay L.Guy was nice but strap was missing part of the tie down for the tire
Frankie A.Customer service excellent yeah so it got me on the road No hassles no problems on return
Robert S.Taylor was a big help getting me going. He explained my contract and really made it an easy start to my move.
Larry W.Great. Customer service
Oswaldo F.This was the best experience I've ever had with U-Haul. Staff are friendly, kind, courteous and extremely helpful. Definitely set a high standard for customer service. Facility was clean and easily accessible. I will be switching from public storage to a unit at this location.
Anthony F.The staff was very friendly and helpful!
Athena L.Key drop box behind returned trucks so was not readily visible. Difficult location to access for trucks, as the street has a concrete divider so that you have to fo down the street and turnaround to access. Limited parking, not sufficient for a 26' truck except in front of the gate. Signs near gate indicated no parking, but no other choice.
KENNETH K.This place was very friendly and equipment was very clean
Lisa A.Just the location and intersection on getting in to the parking area—- needs improved other wise great workers 🥰
MATTHEW M.I was disappointed that the truck did not come with a ramp for Loading and unloading.
Esmeralda C.1700 industrial/Uhaul has the best service. The waiting area is very clean and professional. The personnel working in the office are super helpful and knowledgeable. All important information was explained very well so when you walk out of the office you were not second guessing anything. Thank you to Nate and Tayler for doing an exceptional job. 1700 Industrial/Uhaul will be my go to from now on.
Jaimee S.Customer Service is at its premium here at this Location, I was treated with respect and I was on my way within 10mins or less. Jaimee, Nate and Tayler was Amazing and kind and very friendly. Thank you for helping me get my Uhaul rental and getting me on my way. You are all appreciated.
Nathan S.