I returned the vehicle a day early on a Saturday, apparently this facility is closed on the weekends, so I followed the instruction posted for the return. On Monday they sent me a receipt charging me for an additional day since they didn't receive the vehicle until they opened on Monday. I called and they said they were not able to credit me but gave me another number to call to get the credit. When I called the new number, they said they couldn't credit me that I needed to go back to where I dropped off the vehicle. This is some scam, I was told to drop the vehicle at a place they knew would be closed, then they charge for an additional day knowing I dropped the vehicle off on time. Then know one is authorized to do the credit. I will never use U-Haul again. You owe me $40.00 for the extra day and $15.00 for the extra day insurance. I will tell everyone I know never to use U-Haul.
Mike L
1700 Industrial Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Las Vegas, NV 89102
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The entire staff are friendly and helpful. Some of the best service examples I have experienced in Las Vegas. Thank you
Richard MTruck had a little pull, might need to be aligned
john wHorrible experience also was told would be reimbursed and still haven't been
samantha aThe staff there are great. Jamie and Nate were great. I highly recommend this location.
vijay d