I waited 45 min in the coldest weather in NY, to get the van, the one guy that work at the parking garage location is not even payed by u-hall, another reason why I had to wait so long. Also u guys charged me for the $30 protections that I didn't ask for. The person that I got on the phone to help me after 20min wait was very helpful. And the unpaid guy as well, but still took 45 min of my time on the freezing cold.
victor R
Customer Reviews for 1745 MP Parking
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Person at front desk gave no information to help pick up vehicle. Vehicle had no gas in car, the gauge E (empty)light was on. When I asked about it the person at desk said if I have a problem call the company. Never use this service again. Very stressful experience
Steven KNothing was prepared. This location is not prepared to deal with uhaul reservations. I had to spend an hour in a chat and a call to get my van ready. Also there is only one person in this location that only speaks Spanish… thank goodness I speak a little bit.
Andre NYou online system for ordering and returning trucks is a mess. I hate renting from you because it's not clear how to do it. Most important is hard to locate (online) when you have get the truck and then returning and the emails with instructions are not clear at all. Location and staff were great and same was the truck. I hope this helps.
ALAN CAll worked well and as expected
Gustavo A