will always come herejines G.
Customer Reviews for 19 Petroleum
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.gwendolyn P.
I returned this truck 40 minutes before my time of 4 hours ended and they charge me as if I did it 24 hours later ... crazy !!! ... I have videos that prove that I spoke with a lady at 4:30 yesterday to me I ask if the truck was with me I told her the same and she said ... Don't worry ... then ?????...please fix this problem...charge the right thingJose L.
great service.good experincetoress H.
I was robbed for $40. I brought the van back about a gallon short of where it was when I picked it up and they charged me for a full tank of gas.nicolas A.
Customer did not leave a comment.Hector B.
Customer did not leave a comment.toress H.
Customer did not leave a comment.toress H.
Customer did not leave a comment.Dean Z.
Customer did not leave a comment.Omar A.
Customer did not leave a comment.William C.
Customer did not leave a comment.MABEL A.
They could make their yard more orderly, to many vehicles in the way.Nestor P.
good experince.will recommendminya H.
I don't have a breakdown of the chargesMichelle R.
Customer did not leave a comment.AMIT P.
Customer did not leave a comment.toress H.
great service.will recommend my friendstoress H.
i am glad i use this locationRomeo M.
After trying 3 different credit cards and being told its my card i dont have enough money making me feel poor, he said it was his processor down. So then i gave him 100. 2 days later when going to pick up my money and having returned it via phone im told theirs no return receipt so he has to call customer service. After about a 20 minute wait he gives me my deposit refund. It made me nervous and scared to do business there again because I felt like I was going to lose money as well as not get the truck i rented.Matthew N.
Customer did not leave a comment.rossana V.
Customer did not leave a comment.Stefan W.
Better customer service.Hector M.
Customer did not leave a comment.berinco M.
Customer did not leave a comment.Mitchell G.
Customer did not leave a comment.Victor P.
great serviceAbigail P.
Customer did not leave a comment.Therno D.
I like this u haul place they always have Van's and trucks available and Steve is very nice to everyone that goes I've been renting in this spot for over a year .....I give it 10++ stars ......Maria G.
Customer did not leave a comment.Bharath T.
Customer did not leave a comment.LUIS G.
thank you.i was able to park my car therevalerie A.
Customer did not leave a comment.Angel H.
Customer did not leave a comment.Zinajah W.
Customer did not leave a comment.diaz P.
Level of Communication - I didn't feel comfortable with the installation instructions of the 4 X 8 cargo trailer. When I reached out for clarification on the installation and concern, I was directed to an authorized dealer (Edison, New Jersey). Note: The cargo trailer is rented for a minimal of 5 days and rental is too expensive. Your customers should be allowed to return and be prorated for the unused days, and the customers should be allowed to chose the number of days to rent the equipment. You nor the customers benefits for holding the equipment longer than needed. Hence, if the equipment is turned back in sooner, the quicker the equipment can be placed back into inventory.Christopher B.
Customer did not leave a comment.CLEOTILDE M.
great service. easy move.evelyn R.
Customer did not leave a comment.rosario S.
My original pick up locations was changed 45 min before I was supposed to pick up the truck to a provider 25 miles away from my apartment!Justin M.
Truck was blocked in on all sides and had to wait over an hour for staff to arrive and move vehicle blocking itChristian Z.
Customer did not leave a comment.Nathaniel G.
Customer did not leave a comment.vargas F.
cant complain.it was an easy rentelpedro F.
Have more trucks available. The gentleman at this establishment was very kind and helpful. Thank you sir.david V.
I think the facility is fine however the the vehicle was not ready for I phone pickup at 8 am . I was informed when I arrived that I would have to wait for store opening at 10 am . Thankfully owner arrived slightly early don't confirm what you can't deliverMichael S.
easy move great servicemateo J.
Customer did not leave a comment.Ginu P.
Customer did not leave a comment.Terrence K.
Customer did not leave a comment.Nelson R.
happy i came here.good staffelise M.
Customer did not leave a comment.vergas R.
Customer did not leave a comment.sanchez M.
The man was a little rude. Place was dirtyCallie C.
Customer did not leave a comment.perez A.
Gentlemen was very polite and respectful. The price is reasonable and would recommend this to family and friends. I'ma happy customer and will return.Nereida F.
Customer did not leave a comment.nunoz R.
Less than 24 hours before pickup, we were advised that the pickup location had changed. We called the Perth Amboy location and were told â€œthat's your problemâ€. I called the corporate uhaul line and the attendant was rude, unprofessional and unhelpful. On pickup day, ten minutes before the rental agreement, the truck was blocked in. The location did not have keys to get truck out without having me, the customer, move 2 vehicles. This is unacceptable. I can't believe I paid more than $1000 for terrible service.ROBERT O.
good servicegediz S.
We weren't supposed to have to go to Perth Amboy at all, but this was where the apparently only truck in the entire state was located, so we had to add over an hour of trips to get the truck. Not sure why our appointment time was pushed later, either, as the site was open as early as I'd initially requested.Alexander F.
Key needs to be in box.Raymond B.
great ser.viceterri B.
Customer did not leave a comment.Michelle G.
Customer did not leave a comment.rodriguez S.
Customer did not leave a comment.Zakeeyah S.
Customer did not leave a comment.tuch M.
quick in and out.servive was goodvelasquez J.
Customer did not leave a comment.Sharon R.
Customer did not leave a comment.tyshan F.
Customer did not leave a comment.dimitrion J.
Customer did not leave a comment.ADENIYI A.
Customer did not leave a comment.Victor R.
great staff. great sevicemarte N.
no complains.great serviceHENRY N.
Customer did not leave a comment.Rosemary A.
great service.easy in out will always come here.thanksargenis S.
I dropped my license on the ground outside and Steven found it.. Great place to rent a Uhual.. Very polite and professional..Omar S.
It was quick and easy. The rep was very friendly.Mirly P.
Customer did not leave a comment.Jayesh A.
Everything needs to improve!!!! The truck wasn't clean especially with this pandemic I am scared to get sick! I used my own disinfectants products to wipe down the truck. Furthermore, the tires on truck were low and the man at the location said it was fine.Jahaira H.
Customer did not leave a comment.Nilsa D.
Customer did not leave a comment.Andy H.
It had no gas , I turned in the truck on time with more gas then what it had before and they charged me $84.00 for a truck that was only 19.99 I just went local go penske,William F.
it was easy move in and out. will allways come heremota A.
Good stuffJesus U.
The location was ok, except for being given equipment with 1/4 tank of gas and having to purchase gas from the location before even leaving. Multiple issues were had with the company in regards to this reservation and remote pick-up of equipment.MICHAEL N.
I got a screenshot of the â€œcontractâ€ the guy left for the day early so there was no one in to check in the truck when I brought it back BEFORE the marked time. Was never told about the UHAUL return link and was told I could return whenever with no charge since they were â€œgoing home earlyâ€. Instead got charged $20 + tax for a â€œconvenience feeâ€Jonathan G.
Customer did not leave a comment.Channon J.
Customer did not leave a comment.Theodore C.
great service.always will come heremota A.
Customer did not leave a comment.ANTHONY A.
Customer did not leave a comment.Danny P.
Tire pressure light was on when I took the vehicle. Just thought it was slightly low on air so I didn't care too much but then I ended up having a flat. Truck wasn't filthy but didn't look like it had been thoroughly cleaned either. The passenger side rear view mirror was slightly cracked and I didn't notice this until loading the vehicle. Nobody at this location was wearing a mask during this pandemic and I had too search for the guy who handles Uhaul rentals. They were nice enough to change the vehicle to a more modern looking one. I was told I could keep the vehicle all day due to the flat tire I experienced but then when returning the vehicle uhaul system showed I had two rental fees of 19.95 so I had to select that I was not in agreement. Also when I called uhaul to report the flat tire the agent was not helpful and said she could not find my info after I provided her everything. I had success after calling back and speaking to a different agent. Overall I would not rent from here again due to it seeking to be a very disorganized company. Wasn't a horrible experience, but it wasn't ideal either. Was a bit stressful. That 19 petroleum place is not appealing to the eye and dirty looking, but it's a truck rental/gas station place so maybe my expectations are too high. Nobody there to greet you or seems to care to help aside from providing the keys and truck.Jennifer D.
Customer did not leave a comment.Nardia M.
Great service !!PEDROSILBESTRE R.
I was supposed to return at 4 pm I return truck at 3:30 and put the keys In mailbox then I went to check out and it didn't let me because I don't take pictures of odometer and gas fuel so immediately contacted uhaul customers service and she said she was going to put a note and now they charging me late fees and other stuff it's not right so I'm very upset if anything they can check the cameras of when I returned it but it's just easier to steal people money very unsatisfyingJulio Cesar T.
Customer did not leave a comment.Carlos M.
Customer did not leave a comment.lissette S.
Be more friendly and helpfulKimberly D.
Don't put anyone's life at risk. At least maintain the break of the vehicle. Mine was the horrible and worst experience.Mayur P.