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PRADEEP K
Customer Reviews for 19 Petroleum
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
GRETCHEN MBest U-Haul deal is at Pond St location. He make all his clients happy
GAIL CBest U-Haul deal is at Pond St location. He make all his clients happy
GAIL CStop over charging people
Edwin FGreat location to pick up. Plenty of selection to choose from. I was seen as soon as I arrived and I was able to get convenient parking. Overall great service!
Israel PThe people onsite were rude and dismissive. I’ll rent from U-Haul again but would absolutely not use this location again.
Shane WThe guy in the office is so rude. He deserves a 0 stars.
Henry RThe experience of registering via mobile.I tried to register many times and was not getting the verification code on my phone or my email.Had to eventually come back again when the shop was open to get it done in person.
Muhammad SThe experience of registering via mobile. I tried to register many times and was not getting the verification code on my phone or my email. Had to eventually come back again when the shop was open to get it done in person.
Muhammad SThe people onsite were rude and dismissive. I’ll rent from U-Haul again but would absolutely not use this location again.
Jeremy WThe guy in the office is so rude. He deserves a 0 stars.
Henry SVery Good
Lender Mnull
samuel sTook a while to get through the check-in app and I wasn't aware I had to put 2 people as contacts and then wait for an agent to call me. Knowing beforehand would have been helpful, but once I received my code for the keys, the rest of the procedures went well. A+
George SNothing
William BNothing
William Bnull
YESENIA Pnull
Gregory Knull
Aida AI ran 35 miles, the cost for each mile 1.99 a total of 69.65 + rental amount 19.95+dolly 7.00 a total of 89.60 on the receipt +1.00 recovery Fee+1.00 envioremental fee + estimate RENTAL tax $56.53 + motor vehicle tax $5.53 the total on the receipt 160 after delivering the truck the same day charged me $35 for gasoline supposedly
Fabian OGreat costumer service, highly recommend it. Every time I go pick up any equipment is always well maintained and ready on my pick up time.
Juan AI wouldn't change anything everyone there was Very respectful and help
debra dnull
stephanie JThe truck kept making wierd noises while driving. And the final amount did not clear until much later.
Diego DExcellent service good location, the trucks are very clean & good condiction, I recommende
Franklin Jnull
YESENIA Pnull
YESENIA PGreat costumer service, highly recommend it. Every time I go pick up any equipment is always well maintained and ready on my pick up time.
Juan AVery Good
Lender MThe truck kept making wierd noises while driving. And the final amount did not clear until much later.
Diego DI wouldn't change anything everyone there was Very respectful and help
debra dNothing
William BExcellent service good location, the trucks are very clean & good condiction, I recommende
Franklin JTook a while to get through the check-in app and I wasn't aware I had to put 2 people as contacts and then wait for an agent to call me. Knowing beforehand would have been helpful, but once I received my code for the keys, the rest of the procedures went well. A+
George SI ran 35 miles, the cost for each mile 1.99 a total of 69.65 + rental amount 19.95+dolly 7.00 a total of 89.60 on the receipt +1.00 recovery Fee+1.00 envioremental fee + estimate RENTAL tax $56.53 + motor vehicle tax $5.53 the total on the receipt 160 after delivering the truck the same day charged me $35 for gasoline supposedly
Fabian OParking lot was full with snow..even you can't walk. Horrible
snehal nRepresentative be a little more courteous and helpful
Louis CVery old truck almost no fuel Mirrors could not be set difficult to drive without Mirrors.
RICCARDO SVery cool and layed back guy always deal with him very easy fast and always have vehicles available 👍👍
Omar VGreat costumer service, highly recommend and equipment always clean.
Juan AYou will have a dent on the door and that was not represented in the original photos. Then I was charged for materials that I did not rent and did not have. To this date and time I have not been credited back.The $17 I was charged for materials.I never had received. This is horrible.I need to know who to speak with about getting my refund.
Bernadette WThere were several discrepancies while making my reservation for three days, which resulted in dishonoring the original reservation made for 11/29 at 4:30 PM and updated for 6:45 PM,; he claims that he did not receive data for my reservation on that date, which seems to be either a system or human error or rather the manager's resistance to honoring the $85 daily rate, i.e., a $36 discount for 10' truck at $122 for an apparent courtesy for a van that was not available. The next he could not see the reservation # ending in 209 instead he saw an unconfirmed reservation # ending in 419 at the regular price. Besides acting in a sabotaging mood, he also did not provide specific instructions on how and where to return the truck in Jersey City, which resulted in a two-hour multiple loop around the city, with additional charges in contradiction with the corporate office that he would provide this and if, the unconfirmed reservation were to be used, he would provide the discount in the original discount. Instead, he said that the corporate office had to do this and that I should request this. I believe that both the manager and the corporation acted unethically by not honoring the original reservation agreement at the rate, and time of delivery, which resulted in the sabotage of my schedule and double charge, when I only used a 10' truck, which left nearly two hours later about noon. I should have received directions by email since the GPS in Jersey City was quite unclear when reaching the [PS storage] place; also when returning the truck to U-Haul including police directions did not work out as expected resulting in another loop, finally made it, but I had spent an extra hour as the JC Fire truck was blocking the `Sixteenth St near Marin Blvd and the Exxon gas station at 597 Marin Blvd. In general, the experience was rather "difficult." The low-mileage truck performed better on the highway than on local roads, but it was reliable enough to make it to the end. The truck cost was about 250% of the planned budget based on the original reservation. The person who is rather greedy about the new unethical usage of AI to have customers pay more for any service while providing a mediocre customer experience and poor public relations, such as duplicating charges, resistance to viewing an existing reservation, choosing the duplicated higher cost reservation, stating that the credit card was declined to allow for the duplicate reservation to take place, but above all consuming the customer's time and sabotaging the customer timeline by not honoring the original reservation with the greedy attitude of making much more money for the same service resulting in mediocre customer experience (CX)., when could have been perfect leaving everyone happy and satisfied. Besides, I left the truck at half a gallon, but the receiving manager did not allow for the needle in the panel to reach its actual value to the right the midpoint, a $20 credit requested now. The original receipt did not honor the 34 free miles.
Anthony NThat location needs better trucks and the costumer service guy had to be more friendly
Jose P