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SHANNON C
Customer Reviews for 190 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Within 5 hours of departing, the rear passenger tire blew up and rolled off the rim causing an extremely unsafe situation. Simultaneously the drivers side rear tire went completely flat. I had to sit on the side of a busy interstate for over an hour waiting on roadside assistance to bring new tires out. Poorly maintained tires caused an unsafe situation.
Kyle BGentleman running this location is extremely rude and doesn’t know how to speak to people or treat them with respect when they have a question. Tires on the front of the 10’ box truck were almost bald and made for not a great trip.
LANCE TContinue your excellent service
willie SEasy to drop off lots of room to maneuver
Brody CMy experience was excellent!
James SThe address where you do the drop off was one place and the place you talk with people was down the street.
Judy SNice location, very nice owner!
Kimberly MThe gentleman managing the Uhal rentals was amazing and very curious. I would recommend this location to everyone.
LARRY BBest customer service that I’ve ever received from U-Haul.
Jedediah WHydraulic jack to lift trailers on/off my truck hitch.
Edward MThey didn't answer the phone, and no one was there to check me out during work hours. I did download the app to do it; however, I shouldn't have had to during working hours.
Edward BAwesome dude. You gotta have sense of humor to get the dude. Laughed the entire time. Was my first time renting and he helped every step of the way. !!!
Alexon RThe guy we dealt with was a great guy. Very professional and enjoyed his conversation
Frank TNothing
Mark EPlenty of room to maneuver the trailer and he was helpful and waiting.
joshua rHorrible customer service the owner is a real jerk and is very unprofessional.
Michael HI have no idea as thus was professional, congenial and seamless. Great experienc
Larry SAll good,
John GThe attendant at this location is very knowledgeable and and easy to work with
Amy HStop charging mileage for local rentals , 1 day rental cost me $123.00 , for a 19.99 a day truck plus $24.00 for fuel Stop the greedy business practices
Raymond WProfessional service always
SEAN Othe truck i was getting from location was in ok shape, but wasn't able to find dale, keys and more. But it was just a beginning, moving crew whom requested from U-Haul web side end up being a criminals, whom stole my belongings while loading truck,money,documents.And U-Haul trying to stay out of that, their advertised them on Uhaul web side and now telling me that we have nothing to do with that moving company.Didnt provide any help to find those people whom stole my staff, I cant believe it.Stay away from that copmany,thier are hiring people with out checking
Lana PNorman was awesome and took care of us!!! We were able to get my mom moved into her senior living facility without any issues.
Tungqueray DVery cordial greeting. Positive experience
Lee BIt was a great experience
Mary FThe general manager was amazing with her staff and helped me back up this uhaul with car tow even though it wasn't supposed to be put in reverse. I didn't know how to get it done so I could drive down the road and drop it off at a different location but she totally helped me and I was really appreciative of that service.
marissa lWe have filed a formal complaint through U-Haul. This location has no business representing U-Haul.
Justin SDrop off was easy and in the middle of town, 24/7 service was a big plus
Keven BThe whole check in/check out process is a mess. I literally walked away in the morning, cuz the website wanted photos, DL number, passport info, called and verified reference number among other things. If it is that complicated to get a moving truck, put people back on site to help customers.
Les AEverything was great thanks for your services
Mohamadou BNot too much of a hassle and everything was ready
Francis SN/A
PAUL WOffer a discount.
JOHN MI felt the overall experience was the best I have ever had with uhaul. Great customer service and a very friendly atmosphere when I entered the shop.
erik fTHE AC DOES NOT WORK!!!!!
stephanie sGreat service
RICKY LThe guy running the office was amazing. We had a bit of a hard time finding our truck right away. And he got us situated and on our way.
Justin SOverall can't think of any improvement suggestion
William KGentleman at the counter was friendly. Thank you.
NANCY E