Customer Reviews for 190 Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 190 Self Storage

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michael G.
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Very degrading, talked down to me like I didn't know what I was looking for. Doesn't answer phone calls to allow customers to communicate with them about there equipment being dropped off a day early. Also doesn't mention his location is closed Sunday.

Kenneth T.
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Great service, thank you!

Nikki S.
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Customer did not leave a comment.

Mary B.
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Customer did not leave a comment.

Johnny B.
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Customer did not leave a comment.

Huldah S.
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Customer did not leave a comment.

samuel H.
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Customer did not leave a comment.

Josh B.
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Customer did not leave a comment.

micheal H.
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Customer did not leave a comment.

Ken T.
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Great customer service and clean vehicle, Thank you! Made the transaction smooth to get me on my way.

Kristin S.
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Customer did not leave a comment.

Kaitlyn B.
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Customer did not leave a comment.

LARRY R.
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Customer did not leave a comment.

John F.
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Uhaul official and office are located in a liquor store.

Esau E.
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Customer did not leave a comment.

Karina B.
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Customer did not leave a comment.

DANIEL WILLIAM B.
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A complete joke. This place was not clearly marked as to where to drop off your trailer and where the office was. I was helped by an individual that didn't even work there.

Heidi H.
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The tires looked newer, however during the move, we had a less than gentle ride and ended up having to call roadside assistance. Our drive ended up taking an additional 10 hours due to both front tires not being in good condition. We moved half way across the country and were both on a tight time table and couldn't afford to be broke down on the side of the interstate for several hours after already taking longer to drive the distance covered due to the poor conditions of the tires. Upon reaching our destination, we couldn't even immediately unload the furniture due to pure exhaustion. It would have been nice to drive through without complications especially since the truck didn't even have 50k miles on it. I've always rented from U-Haul but this experience has left me feeling unsure that the vehicles are properly and REGULARLY maintained. The gentleman I dealt with at the pick up location was wonderful though.

Ala H.
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Customer did not leave a comment.

Tucker N.
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Customer did not leave a comment.

Kathy B.
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Customer did not leave a comment.

PATRICIA S.
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Both gentlemen were very nice & professional. Ben unhooked the trailer for me & was very personable. If I need U-Haul service again, I'll be using this location. I will also recommend it to others.

Mark R.
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Customer did not leave a comment.

Simone J.
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I gave it 3 stars because I had to meet with the U-Haul Rep at the liquor next door. The issue with that is the store was small so it was pretty tight with the Rep, the liquor store employee, myself and the customers. In the days of COVID-19, that wasn't the most comfortable situation. Also, because the Rep was at the store, there was no one answering the phone at the actual U-Haul store. I called twice before to let them know I would be late and couldn't reach anyone. I presume the Rep was at the store because the U-Haul location didn't have AC. The guy was very nice. The process was pretty quick and smooth.

Aaron G.
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Nothing really. Besides making sure that you have an employee actually answer the phones. I had to stop in the office to confirm and then only to find out the pick up location was not the actual uhaul location

Candy W.
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Only drawback is the hours of operation.

william M.
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Customer did not leave a comment.

Jesse H.
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Customer did not leave a comment.

Tonja D.
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Everything was fine!!

charles D.
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Customer did not leave a comment.

ashley M.
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Minus the condescending bearded idiot who works at the facility who minds you needs his mouth rocked the products are not bad. I would prefer to rent products at another location than deal with the owner of the facility although knowledgeable on his products is a disrespectful condescending trash.

Victor M.
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Customer did not leave a comment.

Ubaldo C.
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Very helpful

Kira S.
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Customer did not leave a comment.

Peter S.
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Customer did not leave a comment.

Mikayla S.
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We were told that road grime doesn't count as unclean and if the last person threw a bag of chips on the floor and it wasn't cleaned up then that's unclean. That's understandable but a bit more cleaning in the cabin of the truck would have been appreciated. We didn't pay much attention to it when taking the truck off the lot, but there was A LOT of dirt behind the seats as well as spills on the cup holder area. Quite the amount of dust too. With COVID concerns, I went in and used disinfectant wipes to clean up the cup holder area, stealing wheel, and seats. I don't understand why other locations are disinfecting while this location wasn't, or if they are why the inside wasn't thoroughly cleaned. However, it wasn't a problem, the man who did our paperwork was very friendly and funny which we enjoyed. The location is great, just wish the cleaning was better.

Rogelio R.
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Customer did not leave a comment.

Thomas R.
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Customer did not leave a comment.

LARRY M.
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Best UHaul service I have ever used.

REGMILD H.
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Customer did not leave a comment.

kaylea W.
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Great customer service from the gentleman who assisted me!

Mitra N.
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Customer did not leave a comment.

Stanley H.
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Customer did not leave a comment.

GUY C.
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Friendly staff.. Business open at 1000 am, just a reminder to others.

Mark E.
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Customer did not leave a comment.

Christopher E.
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Customer did not leave a comment.

James J.
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Customer did not leave a comment.

Jay R.
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Fix your computer issues. I had to go withdraw $400 in cash to make a rental I reserved online and in advance.

Daniel W.
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Owner was super friendly and helpful. Showed genuine care for my safety.

Diane S.
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Customer did not leave a comment.

Barry S.
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Everybody was amazing thank you

cindy S.
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Customer did not leave a comment.

tyler M.
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Very unorganized & slow. After waiting an hour to be helped, we had to leave to meet our moving help & came back 3 hours later to finally pick up the trailer. Only one man at the liquor store helping uhaul & other customers. Would not recommend this location to anyone.

Kenneth B.
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None at this time

Lily S.
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I picked up the Uhaul Friday morning and dropped it off at this location a couple hours later. I received a call Monday afternoon asking if I needed an extension for the Uhaul that I had already turned in. Very frustrating and bad experience the last time and this time. Will be looking for a different company next time.

Thomas B.
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Manager owner was very helpful

LLOYD B.
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Outstanding customer relation Thumbs up

Willie G.
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None

Joshua R.
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Customer did not leave a comment.

Aniston C.
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Customer did not leave a comment.

aniston C.
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I was told to drop off at 1 location and that location told me to drop off at 2007 E Business Hwy 190. It's a dirt lot, they were closed but I was able to self check in my equipment with relatively no problems.

Christopher H.
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Make sure to check in the customer's equipment timely. I had mechanical trouble with the truck and returned it early but they did not update their inventory timely to reflect that I had turned it in a day early. The location was closed early in the day when I visited. I had to drop off my keys at the liquor store next door to the drop off location. The guy said I was on his list but the equipment was not checked in. It ended up on a late return list several days later because it still had not been checked in. The truck had mechanical trouble during the trip and two warning lights in the dash board display came on indicating mechanical trouble. We pulled over and stopped after loss of acceleration. Eventually we were able to finish the trip though it was almost two hours later on arrival than we had planned. The truck needs to go to the shop. I was never able to meet with a Uhaul representative at the drop off location. This is not a complaint. I am just letting you know about the experiences we had. I would still rent equipment from Uhaul again.

Daniel C.
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Awesome customer service

deborah A.
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Customer did not leave a comment.

Andrew M.
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The owner was professional With all transactions and made it feel safe. Has a comfortable sense of humor.

Felix G.
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Customer did not leave a comment.

Donnie F.
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Customer did not leave a comment.

ROMYRUS P.
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Customer did not leave a comment.

Salvador R.
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Customer did not leave a comment.

Foster A.
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Missing furniture pads and truck was dirty

ANTONIO P.
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The gentleman there was excellent

Ernest G.
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Customer did not leave a comment.

John R.
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Customer did not leave a comment.

Mark E.
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Customer did not leave a comment.

Ernest G.
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Customer did not leave a comment.

Gordon J.
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Customer did not leave a comment.

Laura A.
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You can approve the accuracy of which location you are being sent to because I was sent to 2 different locations before I was properly taken care of. There should also be additional training because the first location I went to stated they didn't know how to do it and they sent me to another location.

Amy S.
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Customer did not leave a comment.

Eric L.
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Helpful and fast - perfect

Ronald S.
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Unnecessary rude comments made by owner

Cathy B.
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Customer did not leave a comment.

Zachary P.
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Customer did not leave a comment.

Angela L.
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Customer did not leave a comment.

Marie J.
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Ensure the truck is ready and has sufficient gas. If I say I'm picking it up at 8 that's what it means not leave there by 9! Also have 2 people in the store to help customers.

Jose T B.
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Customer did not leave a comment.

Peter S.
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Customer did not leave a comment.

Donovan P.
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There was a long line of people picking up equipment. The one employee there did an amazing job but could have used some help. I suspect it was just the fact that it was a Saturday.

Casey S.
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Outstanding customer service. A real community-based business owner and mindset!

Herwin P.
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Customer did not leave a comment.

Curtis G.
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Give me a break on the cost. Please.

Terry H.
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Staff was very friendly and helpful.

Maria A.
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Customer did not leave a comment.

Aaron H.
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Customer did not leave a comment.

Eloisa O.
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Customer did not leave a comment.

Leobardo V.
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The Uhaul website was down when picking up equipment and it caused a 30 minute delay. The Uhaul representative was very helpful and apologetic on the circumstance at hand. When in the process of moving, it is very frustrating to have to wait 30 minutes to be able to check out equipment especially when I completed the pre-check out process so I would not have to wait.

Charles S.
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I always enjoy using this location. Quite a contrast to my pick-up experience.

jon A.
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Owner was a very nice guy and helped me out tremendously.

Don A.
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Customer did not leave a comment.

Donald H.
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Customer did not leave a comment.

Tobias M.
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Stop changing a person's pick up location to be 3 times the distance from their house and where they reserved from. If the equipment isn't ready, YOU bring the equipment to the location the reservation was made for.

No reviews have been submitted for this location.

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