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kimberly p
Customer Reviews for 1St Class Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, everything was excellent. Great location for a rental.
TROY OGreat customer service. Thanks.
JOSEPH GThe folks at UHaul Concord Inver Grove Heights were very knowledgeable and personable! I would definitely recommend this site for anyone looking for a rental in the future!
CORA MI have been charged a second time and it's not ok. Will be call corporate in the morning.
PETER AVery friendly staff. Smooth transaction.
MARK PAdd information to website before uhaul reservation that you can't park at this location. Would be helpful to have a sign with website for drop off instructions. Would be helpful to have more signs indicating where uhaul is for pickup since there is parking in both sides of the building.
Crystal FPeople were willing to help. Drop off was easy and accommodating.
RICHARD MSome of employees at this location hould learn how to listen to customers when there's an issue. This guy charged my card multiple times and asked me to request for a refund. My bank account went negative while I waited for the refund. Long story short, I paid for their errors.
PATRICK NThe people there were very nice and helpful!
JEFFREY RFirst time customer - super easy to reserve and pick up! Impressed with the cleanliness and easy maneuverability of the vehicle. Did a mobile check-in, but was greeted by an employee upon return. They were extremely friendly and helpful, making the return process a breeze. We will use this service and location again!
Alexandria HHonor contract by other stores.
ROBERT KNothing! Everything was Great!!
Cynthia SThe customer service was absolutely excellent. The women at the desk made me feel like I was a relative in her family. Very friendly, professional service. The young man that helped connect the trailer was also very professional. When I returned the trailer, the same women asked me if how the trailer performed and did I have any problems. Fantastic experience. PS, I've only responded to about 4 surveys in my entire adult life, so you must know I was very impressed with the level of service I received. Respectfully submitted, JOE BURNETT
JOSEPH BI had a great experience. I wish I remembered the lady's name that checked me in, she was a blast. Great customer service and she made us laugh the whole time. Thanks for your great attitude!
Heather MThe app needs to be much much more user friendly. The technology was a huge disappointment BUT thank goodness for real people at the Inver Grove Heights MN location. The owners/desk person was exceptionally helpful!!!....Fix your technology The app was so unclear how to check in and out. My son had to try and even he got severally frustrated.
may tAbsolutely a pleasure to work with. Kind and helpful and I will be using their business in the future. Can’t say enough about them.
Christopher KThe employees were great. Very helpful and responsive.
Kyle FThey add hidden charges to my invoice without listing it on the original order. The truck was dirty the box was never swept and the cargo are was also dirty, had empty cigarette box along with other garbage in the doors. I have rent from alot uhauls and purchased supply's locally and distance and this was the worst I had experience ever. U haul says their 24/7 didn't say anything about being charge fees for Sundays. When I requested my fee back they sent me email please read the right upper corner of you receipt.. I did it was my name.
Cathirine R"Mom" was awesome.
John MKeep doing what you do.
CHIOMA O