I made a reservation to drop the trailer at this location at 10am on July 3. The day before I confirmed the drop off location and time. When I arrived, the location was closed for the holiday. The website did not say they would be closed. I called the Minneapolis area U-Haul rep. She told me to leave the trailer there and it would be checked in when the location reopened. I questioned her again about it, including the blankets in the back. Again, she said to drop and I could leave. She didn't tell me there was a procedure on the app for checking in after hours. On Monday July 6 I got an email for an additional charge. When I called the location, the owner was dismissive and said I didn't follow procedure. He said "too bad for you." Sad situation. The place was a dump. Someone from U-Haul should do a visit to see for yourselves. This entire rental process was less than expected for U-Haul. Communication is a wonderful thing when it occurs.
Allan A
1St Class Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Inver Grove Heights, MN 55076
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Just keep being you! I did have a problem with doing the photos after picking up the U-Haul so I hope that doesn’t cause any issues. I did take them personally myself so if you need me to send them on my phone to verify the gas gauge, etc. please let me know.
Alexis PFriendly and easy to communicate with
Lisa Qwhen I rented the van the employee said you didn't plan on parking your vehicle here did you i said yes then he said it was $30.00 per day to park it there I said that is ridicules and he said you can park on the street across from them, not the greatest area so i had to leave my truck on the street and get my wife to drive me back and pick my truck up. I have rented several times from other uhaul locations and never had been told it would cost me to leave my truck when I rented a van. the employee seemed to have an attitude, but when I returned it he did not even pay attention to me but the woman that did see me was very nice. i will not be using this location again
william LGave us 2 bags of blankets, saying all were there. Ordered 24 and received 8. Ordered a hand truck, not available
Paul A