The vehicle we rented was filthy. The steering wheel was sticky, the cab was dirty. It was obviously not cleaned before our use. An old lock and pack of gum was on the floor next to the driver’s seat. Yet we were charged a $25 cleaning fee. Upon returning the vehicle, the owner/manager was chit chatting with someone and made us wait to return the key, yet she was “too busy” to check us out. She assured me she’d do it later. Later meant after we left, apparently so that she could add the $25 fee without dealing with us face to face. Lastly, the location is rated “poorly” because the office smelled heavily of marijuana.
Margaret L
1St Class Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Inver Grove Heights, MN 55076
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How U-Haul Reviews WorkMobile app was very cumbersome and not user-friendly. Unable to upload pictures as required.Truck was extremely close to another truck making it difficult to drive out. Staff was very friendly with return.
Kim Ccustomer service was great, clean truck, friendly, very knowledgeable people who were able to get me through this process without a hassle.
jennifer rHad to wait for them to open and they didn’t open until 1 hour past when they were supposed to. And we had a 2000 mile trip a head of us. They were friendly but not professional.
John TReturned the trailer 3 hours before our 24-hour due date. Took photos and videos of our return since I question how they check for returns; great thing we did. And, even though I called their office phone number and left a message on their voicemail to let them know we returned it, they have no place to leave return information for trailers. Sure enough, I was billed for a second day, claiming it was returned on Monday in the late morning (I was at work 35 miles away at the time). I had to call U-Haul customer service to record my return on the day it was due, and a second time to get a credit authorized for the second day, which was overcharged. Both U-Haul corporate reps were amazingly kind and took care of noting the overcharge and issuing a refund, but nobody should have to call U-Haul twice over a 5x7 trailer rental. If a U-Haul return location is not open for business on a Sunday or after hours, leave a sign-off, an email address, or a place to "scan your return" or enter the rental number so the rental return information can be updated. We also attempted to sign off on the U-Haul app; it would not work at this location-kept saying "timed out." No customer should be charged extra because the agent did not check security cameras first thing to verify return times, or listen to their company voicemail. Had they offered some kind of place to scan our info, it would have been automatically updated. Thank you to both Russ (on Sunday) & Ashley (on Monday) at U-Haul Corporate Customer Service for doing a great job helping us with this return and refund of the overcharge by this location.
Robert T