Customer Reviews for 1st Choice Janitorial Supply
(U-Haul Neighborhood Dealer)

Rating:

5.0

The equipment and service was very good

Rating:

5.0

The equipment was in great shape. I have no improvements.

Rating:

5.0

Niki was an amazing salesperson

Rating:

5.0

Found a sweet deal for a water hand pump thx

Rating:

4.0

Good place to rent from. Cheap rates and great service.

Rating:

5.0

I’ve used u-haul a number of times and this was hands down my best experience!! The lady who assisted was super helpful and knowledgeable.

Rating:

5.0

Nikki answered our questions, made the reservation quickly and was wonderful to deal with. She also gave us the option of delivering the UHaul back to a different location other than our destination for cheaper. We appreciated it.

Rating:

4.0

Being able to use debt would help a lot.

Rating:

5.0

Answered all my questions and assisted helping the writer attached the trailer and seeing me on my way.

Rating:

4.0

I never did find the Hazards and driving that long vehicle sure could have required them but I managed. A brief tour of the gauges may have helped. But otherwise I am well pleased. Thank you. (26 ft)

Rating:

4.0

I wish they’d of went through the Before-Pictures they apparently had, with us before we drove off the lot. There was damage to the corner roof of the uhaul trailer which was clearly there when we picked it up, but the Before-Pictures they had were taken at a completely different location, no time stamp, and the damage was not in the picture. Therefore, I got absolutely screwed. Other than that, staff was great to deal with, quick and easy pickup. The staff member even pulled the trailer out for us and hooked it up herself. I didn’t have to do anything! :)

Rating:

5.0

Excellent customer service

Rating:

5.0

This was a drop off for trailer,using QR code we followed directions for drop off as location closed should be an option here for this action

Rating:

5.0

Had to drive 11/2 hours to pickup because my town didn’t have a location pickup

Rating:

5.0

Great service and help. Was very easy to deal with.

Rating:

5.0

I had a good experience picking up the trailer from this location. The staff was very helpful, efficient and pleasant. What I do have a big problem with is U-haul's business model. I simply can't wrap my head around the fact that you can book a vehicle 2 months in advance and be told the day before that it is not available. In my case, this necessitated a 5 hour round trip to get a smaller van than I wanted. I was given a trailer as well, but I didn't want to haul a trailer in the first place, which is way I rented the size van that I wanted. In general, the experience was very disappointing. The people you have working at U-haul are wonderful. Without fail, everyone I spoke to was courteous and helpful. However, the experience itself left a lot to be desired.

Rating:

5.0

The staff at this location are awesome! They are helpful, professional, and made the experience easy. When I booked the van, it was available, but then I was told I would get a call the day before to confirm it was definitely available. I realize the odd instance may occur that a vehicle was not returned on time, but deadlines for moving are not "static". If you confirm a rental, it should absolutely be there for a move. Especially a residencial move, a must for tenants or home owners who have sold their home.

Rating:

3.0

Have the equipment at that location if someone requests it three weeks in advance.

Rating:

5.0

Great staff, easy drop off.

Rating:

5.0

Highly Recommend - Staff could not be more helpful !!

Rating:

5.0

Was great at helping deal with the issue from the pickup location. Great staff

Rating:

5.0

I dropped unit when dealer closed so the personnel question is irrelevant !!

Rating:

5.0

Very pleasant representative. Very accommodating and knowledgeable

Rating:

5.0

I had no reservation, walked in, rented a trailer, and had the best customer service I could have asked for. 10/10 would recommend

Rating:

4.0

I dropped off on Sunday when they had been closed so I used the U-haul App to drop the trailer off. It would have been nice if the app also initiated an email confirming the transaction was completed after I went through the drop off process, as it showed I still had an active rental until I disconnected and logged back into the app. In the end it all worked well and was handy to be able to drop off outside of open hours. Not applicable on this section of the survey would not let me continue as I didn't deal with anyone when I dropped the trailer off outside of open hours using the app, so in my mind it would be N/A. My wife and I did all the work to drop it off and those people are excellent. :)

Rating:

4.0

Again, everything went well. No problems during the entire trip, start to finish.

Rating:

5.0

Definetly above and beyond any expectations, very rare to have such amazing help. Service felt like I was being treated like a family member more than a customer!

Rating:

5.0

Great customer service, fast process, and easy trailer hook up.

Rating:

4.0

the outside of the trailer was very dirty including the tail lights and reflectors .. those at least should have been clean and clear. Also, the brakes did not seem to be working. Otherwise .. the interior was good and the staff serving us were friendly and making the arrangement went well.

Rating:

5.0

Highly recommend! Nicki was a delight to deal with! Drop off was simple made our lives much easier in our transition on moving thank you!!

Rating:

2.0

Trailer tongue had no jack and we had to retire the one they let us. Very heavy and backward for my 70 year old husband. Bad setup that a jack is not supplied with the trailer

Rating:

3.0

Overall the service with the trailer (hooking up and returning it) was great and I cannot give anything but praise to the woman who assisted me with the trailer itself. What I take issue with is that there were things added by the rep who took my information for the rental prior to the hookup (another woman) she charged me for things did not select online which were added to my bill as well there as discrepancy on the rates between what the website stated and what i was charged. I was simply told that there was nothing that they could do about it. Personally, that sounds like fraud to me and calls for massive improvements on your part. If you overcharge/charge someone for optional things that they do not need nor want and have no way of remedying it accept for wasting time calling up the 800 # (what they told me I would need to do) that is simply not good enough and while I personally cannot be bothered to sue over this I am sure eventually someone will!! (if there was a class action on the other hand I would certainly opt in)

Rating:

3.0

I didn’t look in the U-Haul before taking it and there were blankets and a dolly inside that I didn’t request and had a hard time making room for to return it.

Rating:

1.0

Our truck and trailer were still buried in a foot of snow 2 hours after our scheduled pick up time. Unbelievable lack of professionalism from all staff. We were told our only return option was 35km away from our final destination, thankfully we were able to find a dispatch location 8km away instead which ended up saving us another $90 in gas. We were also told by this location that there was the possibility of a partial refund if we returned the equipment early, which turned out to be untrue. I would not recommend anyone to deal with this location.

Rating:

3.0

I could barley use this truck for one of the four trips I needed to move , it is very unsafe in winter with bald tires

Rating:

1.0

I want to speak to a manager. Gas was not full Windshield washer was almost empty then had water in it and froze had to call service. Windows were not clean. We reserved a 20 foot truck u couldn’t give it to us.

Rating:

5.0

Have better tires Other than that it was good

Rating:

4.0

Yes I have some constructive criticism. I had my husband return the truck but he doesn’t use a phone or have internet access and when I tried to check the truck in from home it wouldn’t let me as it said I was not on location. We were not made aware that both of us should have been there at the return time. . The truck was returned early as it was there the night before it was due, so we had better not have a service charge for not signing it in. It stated it could tell I was not on site by your geo-cache so you can also check that geo-cache and see the truck was returned on Sunday which was well before it was due back. Additionally, I was quoted a cheaper price on the web site so I don’t find it fair that when the young man pulled it all together the price went up. The young man did nothing wrong, he was a pleasure to work with, it was the way your system works. I included extra items in my quote and boxes were cheaper etc on the site but even though I purchased the whole bundle it was higher than the web site. Other than that we appreciated the moving truck. Thank you.

Rating:

5.0

The customer service at the return location in Dryden was impeccable. They were kind and caring. They were informative and said that I might received a rebate because there was more gas in the tank on return than when I received the vehicle. They checked the vehicle with us and thanked us for returning it in such a clean condition. I was asked if there were any issues. I advised them of the concerns and they noted them. Great place to return the U Haul and the easiest return I've ever had.

Rating:

5.0

I always like going to Dryden Janitorial Supply ... they are very friendly and helpful.

Rating:

5.0

The previous renter did not return the truck on time which delayed my getting the vehicle for 3 1/2 hours. I should have finished with the truck the same day but had to delay unloading the next day which inconvenienced me and the people I was taking items to.

Rating:

5.0

Keep up good work

Rating:

5.0

We got a brand new uhaul unit which made our trip so much better. Great staff at both pickup And drop off

Rating:

5.0

Another excellent location. Bo made me feel like a friend of the family. Place is well organized and top notch service! Will DEFENITELY use again!!

Rating:

4.0

easy drop off location

Rating:

3.0

Very helpful and friendly staff

Rating:

3.0

After I loaded up the trailer the leaf spring snapped. We weren't able to look under the trailer when I picked it up because it snowed the night before. The location was closed on the weekend so I couldn't get a new one. I fought for over an hour on the phone trying to tell them it can't be fixed on the side of the road and need a new one. Finally a guy in Winnipeg picked up and helped me within 15 min and found me a new trailer and told me to hook it up and go.

Rating:

4.0

Not the original location I booked my trailer rental for. Last minute text from uhaul saying I would need to pick up one in another city. Had to drive 280km to do that. Didn't have the number of moving blankets I booked. The experience itself was terrible. Staff at this location though made up for it. They were very nice and trailer provided was in good shape and served its purpose.

Rating:

5.0

Very good at letting u have another day or two longer which was perfect

Rating:

1.0

Don't mistakenly charge them extra money. This location charged me an 200% of what was quoted as a random charge days later, with no explanation