Customer Reviews for 24 7 Rental & Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 24 7 Rental & Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

John H. on

Rating:

Customer did not leave a comment.

Nolan T S. on

Rating:

Customer did not leave a comment.

William Joel D. on

Rating:

It would have been nice if the trailer had been cleaned or even sprayed off. The exterior was filthy dirty. This location is the only choice for uhaul rentals in Watford City, ND.

Michael H. on

Rating:

Customer did not leave a comment.

Joshua R. on

Rating:

Improved signage, larger facility

Lloyd T. on

Rating:

Rich was personable, quick and efficient.

Kandie B. on

Rating:

Customer did not leave a comment.

John H. on

Rating:

Customer did not leave a comment.

Max K. on

Rating:

The owner was very friendly and quick at completing our paperwork. He helped my husband connect the trailer before we left and made drop off a breeze!

Nancy V. on

Rating:

Customer did not leave a comment.

Karl B. on

Rating:

Customer did not leave a comment.

Kyle K. on

Rating:

Customer did not leave a comment.

Joshua C. on

Rating:

The place looked a little bit rundown, but we didn't have any problems dropping off our rental.

Nancy V. on

Rating:

Customer did not leave a comment.

Robert H. on

Rating:

Customer did not leave a comment.

Gary M. on

Rating:

Customer did not leave a comment.

Maryann S. on

Rating:

Easy!

Michael H. on

Rating:

Customer did not leave a comment.

robert G. on

Rating:

Customer did not leave a comment.

William F. on

Rating:

Customer did not leave a comment.

Curtis H. on

Rating:

Customer did not leave a comment.

Jon T. on

Rating:

Bathroom at remote locations.

Rob R. on

Rating:

Customer did not leave a comment.

Arturo E. on

Rating:

Customer did not leave a comment.

Tommie D. on

Rating:

Customer did not leave a comment.

Anthony F. on

Rating:

Told him my concerns with the truck and he said he would get it dealt with immediately.

Jenay B. on

Rating:

Customer did not leave a comment.

James G. on

Rating:

The employee did not record the return of the trailer, not remember the customer encounter. We were almost charged for 2 more days!

fred B. on

Rating:

Customer did not leave a comment.

Tina M. on

Rating:

Customer did not leave a comment.

Todd L. on

Rating:

Customer did not leave a comment.

Marshall S. on

Rating:

Customer did not leave a comment.

Stacey N. on

Rating:

Customer did not leave a comment.

Russell H. on

Rating:

Customer did not leave a comment.

Tiffanie G. on

Rating:

Customer did not leave a comment.

Jonathan R. on

Rating:

Customer did not leave a comment.

Nancy V. on

Rating:

Customer did not leave a comment.

DIANE W. on

Rating:

Quick and easy

Tony G. on

Rating:

Have the hitch at the ball changed , so you can actually put a pad lock on it , I didn't feal safe with no way to lock it on, so no one could steal it !.

Reinaldo S. on

Rating:

Customer did not leave a comment.

Priscilla W. on

Rating:

System in N.C. said there was no UHaul place in Watford

Miroslav Z. on

Rating:

Customer did not leave a comment.

RON H. on

Rating:

Customer did not leave a comment.

nick D. on

Rating:

Customer did not leave a comment.

Billy B. on

Rating:

We had to drive all the way from Williston to Watford to get a truck. Our reservations was for Saturday at 7am , was not happy with our help in Williston at the main branch by centennial homes. Will be leaving negative feedback on multiple sites due to poor experience from Williston. WATFORD WAS GREAT, GRAND PRAIRIE HOTEL UHAUL IN WILLISTON WAS GREAT.

ronald S. on

Rating:

Put a jack on the trailer I pulled muscles in my back lifting the trailer to hook it up because y’all are too cheap to put a $25 jack on the trailer.

javier P. on

Rating:

Service and clean your equipment. Wipers were shot ac didn’t work front shocks and alignment bad. Dirty cab and cargo area

Dexter D. on

Rating:

Customer did not leave a comment.

Krista P. on

Rating:

Customer did not leave a comment.

bobby E. on

Rating:

Make your car trailer tongues longer and add 4ft to the overall hauling length of the trailer. Just because a college degree says it'll work on the computer doesn't make it so. Get actual drivers to design your equipment and it might work. There were 3 trailers at this location for about 2 weeks before I got mine. Mine had been there for about 3 days. Showed up dirty, and left dirty with me. I believe the guy running the location simply didn't want to do anything.

Missi B. on

Rating:

Customer did not leave a comment.

Tim H. on

Rating:

Customer did not leave a comment.

bonieca B. on

Rating:

Customer did not leave a comment.

Che W. on

Rating:

Customer did not leave a comment.

stacy G. on

Rating:

Pricing is a major issue at this point. Rented the same size trailer to make the exact same trip October 2018. This Rental was over $250 more expensive. The only reason that I can be given for the price increase is because of supply and demand. The more demand there is the more is charged. Both pickup and drop off location gave us the same answer. Must be awesome business to be able to price gouge your customers and be able to get away with it!

Joseph C. on

Rating:

The building is the end of a storage unit there was no heat or windows and there was boxes everywhere not to mention the dust and dirt piled up. The man that waited on me wasn’t very polite in fact I stood there for a good 10 min before the man even asked if I had a reservation.

Josh M. on

Rating:

Customer did not leave a comment.

robert P. on

Rating:

The truck headlight were way out of adjustment. And the tow dolly right light was out.

moses J. on

Rating:

Customer did not leave a comment.

Tyson M. on

Rating:

Customer did not leave a comment.

Stacey N. on

Rating:

Customer did not leave a comment.

Shawn G. on

Rating:

Keep your word. Made the reservation at the beginning of February for a 26' rental on 2/24/19. Called Uhaul on 2/22 to confirm everything would be ready and was told yes no problem. Was called by Uhaul on 2/23 & told my rental was somewhere in Florida and that I would have to settle for a 15' truck. Absolutely ruined my move, took over twice as long and outside temperature was -25F, had to pay my hired help far more than I had budgeted for all due to Uhaul failing to follow thru.

Richard R. on

Rating:

I was able to look at a few of the units and decide which one I wanted. They were very pleasant and easy to work with and I felt it is a reasonable price. I also have one with a two door access.

Douglas A. on

Rating:

Customer did not leave a comment.

Sindelly O. on

Rating:

Customer did not leave a comment.

Kimberly H. on

Rating:

Customer did not leave a comment.

Chris G. on

Rating:

Very quick and simple. Not usually the case in the past.

mark D. on

Rating:

Good prompt service.

Nicole B. on

Rating:

Customer did not leave a comment.

DERRICK S. on

Rating:

I only used this location because it was the closest that had the unit I needed. The Williston location I would give high marks to.

William B. on

Rating:

Customer did not leave a comment.

karen W. on

Rating:

Customer did not leave a comment.

Breana C. on

Rating:

Didn't end up using reservation. But website quick and very easy to figure when making reservation and they even double checked with me the day after my missed reservation, to make sure all was well.

Breana C. on

Rating:

Something ended up coming up and didn't end up needing to use the unit. But it was fast and very easy when making the reservation. And they made sure to check with me the day after to make sure right.

NICOLE B. on

Rating:

I was late on returning the equipment and apparently they had this particular uhaul reserved for another person. When they called me, they were VERY POLITE!! I was very thankful for their understanding being on a long stressful haul. I don't know if calling people is protocol but I'm so thankful for their calm and understanding demeanor.

Rusty B. on

Rating:

Customer did not leave a comment.

Barbara P. on

Rating:

Customer did not leave a comment.

Cruz P. on

Rating:

I called and asked for a U-Haul that would seat 3, asked if the U-Haul I reserved online had the three seats he assured me yes it did. As we also reserved a trailer to pull our vehicle. I had reserved a week or more prior. When we picked up the U-Haul the older gentleman was very short with us, wouldn’t explain how the U-Haul trailer attached and secured to our vehicle told us to read the pamphlet. Didn’t make us aware that the U-Haul had damage to the back right corner where we stored our lighter more personally sentimental items and our 55’ Sony we’re located. Not only did the U-Haul not have three seats, so we had to pay to have one of us transported but we hit a bad rain storm and our tv and a lot of personal items were ruined. The entire U-Haul trailer was filled with condensation and out things were not all ruined but soaked, very disappointed.

Russell H. on

Rating:

Customer did not leave a comment.

Brandt L. on

Rating:

Not so much this place, but I reserved my truck and trailer in advance and was told I would receive a call about where to pick them up in Dickinson. We have 3 uhaul locations. I was called the day before and told I would have to pick up my truck in Watford City! Was told I could keep the truck for 3 extra days! I turned it in earlier than the 4 days I was originally given. Watford city is an hour and a half away from my house so I had to fill my own vehicle and have my wife drive me.( no one could answer if the car hauler would work on my van) then it took almost 50 dollars in gas to get from Watford City to Dickinson!!! How about a slight refund on something? I will not give a bad rating or publicly shame uhaul, but please do something to make this right. I have used uhaul numerous times and this is the only one that left a bad taste in my mouth....

Audrey J. on

Rating:

Customer did not leave a comment.

Brian R. on

Rating:

Customer did not leave a comment.

Scott C. on

Rating:

This location should be shut down they were rude and did not know how to safely hook up a trailer. The trailer was wet and dirty inside. They wanted us to move other trailers out of way to get the trailer we were getting. They did not cross the safety chains when hooking up. The supply's (moving blankets moving dolly) were not in the trailer and we had to ask for them.

Jared E. on

Rating:

Customer did not leave a comment.

Craig A. on

Rating:

Customer did not leave a comment.

Linda I. on

Rating:

i ordered a 26 ft but only received a 20 ft ??

Dan M. on

Rating:

Your corporate people gave us the run around and were not helpful or willing work with us at all. We have been an loyal customer for 20+ years and have never been so disappointed with Customer service before. ??

christy B. on

Rating:

Customer did not leave a comment.

Dexter D. on

Rating:

Customer did not leave a comment.

Merl H. on

Rating:

Customer did not leave a comment.

WENDY R. on

Rating:

Customer did not leave a comment.

walter H. on

Rating:

The truck was not at the location. I wasted one day and my gas to go pick up and then was charged for additional mileage even though they said I would not. I only drove where I had to. I don’t enjoy cruzing in a Uhaul It is a crime to charge me 60 bucks to deal with this mess. Look up the notations on this contract and you will see the story. Obviously communication needs to be worked on. The drop off site just started so I called your representative to clarify we were good. Now you charge me? This was not authorized and I would like it credited back. I should charge you for my wasted day at my rate that I get paid which is 55.00 an hour. Do you want to exchange bills? We can.

Ryan O. on

Rating:

Customer did not leave a comment.

Scot B. on

Rating:

Trailer was not prepared before pickup. Tires were all very low on Air, I had to check and fill them myself, lighting wiring was loose and blinked off and on while traveling- the connector in-line was the problem, not my vehicle. Safety chain for the brakes was ground down from dragging, the facility did change that before I left.

Daniel C. on

Rating:

Customer did not leave a comment.

Arthur W. on

Rating:

Customer did not leave a comment.

gary H. on

Rating:

Customer did not leave a comment.

Gary H. on

Rating:

Customer did not leave a comment.

Rebecca K. on

Rating:

I have picked up 2 vehicles and 2 trailers from U-Haul in the last month. Every item I rented I have had to clean when I got it home and made sure it was clean when I dropped it off. The only reason I initial the contract is because the pickup process already takes so long I just want to get going and don’t want to wait for someone to clean them up. I feel the equipment should already be clean when I pick it up.

Edward M. on

Rating:

No required improvements comebto mind. The gentleman who helped me did a fantastic job.

Logan G. on

Rating:

Customer did not leave a comment.

Desiree M. on

Rating:

Customer did not leave a comment.

cynthia B. on

Rating:

I was very impressed by the professional courteous service that our family received from this location. I look foreard to working with Uhaul again very soon!