Customer Reviews for 24 7 Rental & Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

Although this location was as fine for a U-Haul location and although I would recommend it to a friend, I was very disappointed in U-Haul in general. I had my reservation for the Williston, ND location for quite some time, it wasn't until the day before I was to pick up my U-Haul that I received a call telling me that the U-haul I reserved was not available and I had to drive an hour out of my way to pick it up. Then upon return the Fargo, ND location was listed instead of the Albuquerque location, even though I called to confirm everything prior to pick up, the U-Haul representative at the Albuquerque location had to fix the drop off location so that I would not be charged an additional fee. I have rented from U-Haul several times and felt it was very bad business to not have a reserved U-Haul for a customer and make them drive to a location an hour away. I should have and still should receive some sort of a discount for the inconvenience.

Rating:

5.0

The gentle that I got the U-Haul with was very helpful.

Rating:

5.0

Easy pickup, with boxes n packing supplies available. Easy return. Trailer pulled very nice.

Rating:

5.0

Car hauler trailer right ramp is broke. Car fell off the trailer and a wrecker had to be called to get the car off the trailer i’d like a refund for the trailer rental.

Rating:

5.0

Very. Respectful. Courteous. Nice

Rating:

1.0

Rental agent was exceptionally rude. Even argued with me that I even had a reservation. He did not have any of out additional moving materials ready and was actually out of some. If you are able to rent from another location I would recommend doing so. Equipment was clean and fully operational no issues there.

Rating:

5.0

Everything went smoothly from the very beginning. Not a single complaint.

Rating:

3.0

Just a grumpy old man that probably has no soul definitely has no character and does not really care but I already knew this from a previous encounter years ago so I just pushed thru it.

Rating:

4.0

The fella at the location was quite chatty (NOT!) Kinda grunted and pointed, but was fine. I got the trailer and was on my way.

Rating:

2.0

Better customer relations, have equipment ready before arrival. Ensure unit is water resistant . Sitting still overnight and the roof leaked bad enough to ruin a lot of our belongings

Rating:

1.0

The office was dirty, plies of stuff all over. The man there wasn't very friendly.

Rating:

5.0

Service was excellent and fast.

Rating:

2.0

Be aware the road to this location is dirt and it is not a commercial building rather a small office crammed with boxes for purchase

Rating:

4.0

My complaint is not about the location. This is the second time I attempted to rent a specific trailer days ahead and was contacted just before to tell me it is not available. That is why I reserved the trailer more than a week ahead of time.

Rating:

3.0

The latch on the rear door was broken and upon opening the door, it nearly took my finger off. Once I arrived at my location to return it, there was no jack stand to elevate the trailer and lifting it off of the hitch was a nightmare.

Rating:

2.0

Check engine light was on and as told it was ok. We were nervous the entire trip. Man at pickup was terribly rude.

Rating:

3.0

This location and the man running it was decent and was able to help. I do have a complaint about U-Haul but for the record I am not at all applying this comment to the man/location I got the truck from. I am however extremely disappointed and dissatisfied with the 24/7 self service truck share program. It's atrocious and simply did not work. The app has no ability to use the self service, it's just not included in the app at all. When I tried to use the website it simply kept kicking me out and I was not able to pick up my vehicle. I called customer service and they couldn't help me further than just having me keep trying it even though the scientific processes would say you can't keep running the same experiment expecting to get different results. I spoke to maybe 3 different people and none of them could help me and they got frustrated and eventually hung up on me, which I found to be extremely unprofessional and rude. I will NEVER use U-Haul ever again as a result. This business cannot treat people that was I was treated and expect to still get my business. I will not recommend U-Haul to anyone. I will try to encourage people to use a different company.

Rating:

2.0

The owner is one of the rudest men I've ever met. Everything else is good.

Rating:

1.0

The man, I think maybe Richard was his name, was very antisocial and not interested in the customer or his questions. He was only interested in getting me out of the office and wouldn’t offer to help hook the AT up until I asked him politely because I just had cataract surgery on both eyes. He was a real jerk is more like it. Thank you.

Rating:

5.0

Have more one way vehicles

Rating:

5.0

This location is highly recommended.

Rating:

5.0

Na

Rating:

3.0

Showed up. Dropped it off. Only said a few sentences.

Rating:

1.0

To expensive

Rating:

1.0

Have working lights on the trailers you rent out Richard Bean. Gladly rip people off but can’t get your rentals street legal?

Rating:

3.0

We should have never had to use this location. We reserved a truck at the Williston ND location several weeks in advance. We went to confirm the reservation 2 weeks prior to pickup and were told it would be ready and to come back 2 days before pickup to confirm. When we went out 2 weeks prior there were 2 trucks and auto transports sitting on the lot at Williston they were still there when we went back 2 days before pickup but we were told then we would have to go to Watford City to pickup the truck and trailer. When we got there we were charged 500.00 more than what we were quoted at Williston. It made no sense to me why I couldn't have had the truck and transport that was at Williston. To me the manager at Williston was not willing to get their equipment ready for us there because of the cold weather or he was just plain lazy. I would like a refund of the extra cost we incurred and the inconvenience of having to drive a hour both ways to get a truck that should have been ready at Williston.

Rating:

3.0

N/a

Rating:

3.0

get cruise control on your trucks

Rating:

5.0

It's the only place in town. Where else would I recommend?

Rating:

5.0

Thanks

Rating:

2.0

Didn’t appreciate all the Trump support shown all over the office.

Rating:

5.0

Great job!

Rating:

5.0

The guy there is real nice.

Rating:

5.0

Employ people, not the internet shit where there is no signal.

Rating:

3.0

He was not friendly n didn’t help me N my daughter unhooked the trailer at all Just stood there with a mad look on his face it

Rating:

3.0

Truck cab was dirty, not cleaned out. Cargo area wasn't swept out! Person in the office was very helpful and pleasant to deal with, though!

Rating:

3.0

Clean the sticky drips out of the cup holders. Also, make sure your customer gets the right truck. I was given one with 70,000 more miles on the odometer than was stated on my contract. It took over an hour to get that corrected (I ended up with the more “seasoned” vehicle). The delay was not my dealer’s fault; the wrong truck was.

Rating:

5.0

I had a great experience!

Rating:

5.0

Great customer service! Will be back if needed to that location.

Rating:

3.0

More communication. Kind of awkward in office while he was trying to figure out technical difficulties.

Rating:

5.0

The gentleman helping me was very knowledgeable and efficient!

Rating:

5.0

No issues.

Rating:

1.0

Tried to charge me 197 for fuel fill up and going over mileage. Thank god I took a picture in the lot of the pick up location. I returned it more than 100 miles allowed and over where the fuel needed to be. They are dishonest.

Rating:

3.0

Nothing wrong with this location; my problem is having to drive 170 miles round trip to pick up the truck. Then; U Haul has the audacity to indicate I received "free" extra mileage. Really? I dont remember being reimbursed for the extra $ 100 in fuel I shelled out or the 3 hours of my time when I intended to be packing up. The bean counters are going to destroy your company....awful way of engendering loyalty. So....for customer service I give you a big fat 0.

Rating:

1.0

I had to go pick up a uhaul from a city other than where i had it reserved in and had to pay $125 in gas to get it back to where i needed it

Rating:

5.0

Pricing just seemed high. Which is why I moved out.

Rating:

5.0

I had no issues with this facility. I was there over 3 years. Thank you.

Rating:

4.0

I was able to look at a few of the units and decide which one I wanted. They were very pleasant and easy to work with and I felt it is a reasonable price. I also have one with a two door access.

Rating:

5.0

Didn't end up using reservation. But website quick and very easy to figure when making reservation and they even double checked with me the day after my missed reservation, to make sure all was well.