Customer Reviews for 24 Hour Storage LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

I think a partial refund would be nice since I dropped the trailer off 2 days early. Y’all are able to rent it and essentially make double pay.

Rating:

5.0

Very helpful with assisting me when my original equipment wasn’t available.

Rating:

5.0

It was easy to register and pick up no hassle at all

Rating:

5.0

While in the process of driving in, the clerk saw me and came outside to greet me and provide directions. I was in and out in a matter of monents. Unfortunately, I did not get his name. Job well done!!!

Rating:

4.0

Everything was fine, the only inconvenience was that I ordered an appliance dolly for $10 and was told they didn’t have it when I arrived. So they sent me to a rental place just a minute down the road, the cost was $30 with a $100 deposit. They called prior, it would have been nice to have been given a heads up on this.

Rating:

5.0

Saul was so very helpful in helping me decide which trailer I should rent. His expertise was much appreciated. He culled out the first two trailers we hooked up due to issues with locking the cargo door on one and electrical issues on another. He made sure I pulled out of the lot with a trailer in excellent condition. Many thanks for Saul’s patience with me and his insistence on making certain my experience with U-Haul was better than I could’ve hoped for.

Rating:

5.0

I'm too beat from moving to think - "no complaints" is about all I can manage.

Rating:

5.0

Very sufficient service no problems at all uhaul drove and ran good customer service awesome polite ! Pickup n delivery awesome will definitely use this place again thank you

Rating:

5.0

We were when this location was closed. The app helped us drop off. Thank you.

Rating:

4.0

After hours return, didn't see any personnel

Rating:

5.0

EVERYTHING WAS GREAT AT THIS SITE,, HOWEVER WE REQUESTED TO PICK UP TRUCK AT A CLOSER LOCATION BUT THERE WAS NO TRUCK THERE AND WE HAD TO DRIVE 30 MILES ROUND TRIP TO THIS LOCATION,,

Rating:

5.0

Outstanding service Great equipment

Rating:

5.0

Super friendly staff- went above and beyond. They put customers first and we were so appreciative. Storage units were also super clean.

Rating:

5.0

Awesome place for rental and great operating vehicles.

Rating:

5.0

Have a way to drop off rental tow dollies without using an app., and adding additional cost to the customer. I can say both employees that I encountered at this location were excellent and professional.

Rating:

5.0

Keep doing what you have been doing

Rating:

5.0

Fix the website

Rating:

3.0

the employee seemed bothered that I showed up to drop off my trailer. "just take it to the back". I had to find my own way. apparently customer service is not their strong point.

Rating:

5.0

Your customer service representative needs to find another job. She talks to people like they’re her children and threaten to hang up on you if you correct her. Otherwise, I would be very happy to give UHaul A+

Rating:

4.0

The Van exceeded my expectations. Saul at Customer Service was Awesome. I had an issue with staff member Mike. He made No attempt to assist me and he Totally ignored a potential waiting customer who left. He had Absolutely No desire to assist me, Upsale me or even greet me. But, Saul was FANTASTIC.

Rating:

5.0

Nothing

Rating:

4.0

Employees had a great attitude.

Rating:

4.0

Please see above comment.

Rating:

1.0

EVERYTHING !!!

Rating:

5.0

Give the Manger a Raise! Sol and Mike are Great also.

Rating:

4.0

Saul was awesome and very helpful and informative

Rating:

5.0

It would be nice to offer a free moving blanket to use.

Rating:

5.0

24-hour drop off no personnel

Rating:

5.0

Excellent customer service and very friendly staff.

Rating:

2.0

When they are stuck in mud to not laugh or lol in a text. Not hang up on them when they called saying we’re not getting anywhere. Just very unprofessional and poor customer service.

Rating:

1.0

Gentlemen helping me covertly attempted to add a $70 insurance product, that was never discussed during our interaction. The representative stumbled in his explanation, when I confronted him about the additional charges. Seeing that he already ran the transaction, he had to issue a refund and waste 15 minutes of my time reringing me up. I also had to wait a few days until that $230 was available to me.

Rating:

5.0

Saul and the rest of the crew were great to work with. I also have storage there

Rating:

5.0

Longer weekend hours. Everyone was great and quick

Rating:

5.0

Trailer was not clean, attendant attempted to sweep it out but did a poor job of it, I had to wipe it out with a wet towel and scrape off the back of trailer lip before I loaded my furniture. I asked for a different trailer but was ignored.

Rating:

5.0

My experience was great from the beginning until the end. Each employee was friendly and very knowledgeable about the information I inquired about.

Rating:

5.0

Lower the cost of things. Prices to rent are outrageous for such a short distance and a short time.

Rating:

5.0

Wonderful people at U-Haul and they were professional and very friendly

Rating:

4.0

The dolly that I ordered was not on the truck. That’s my only complaint.

Rating:

5.0

Just want to give a shout out to the Manager Bridget and Kerrigan. Bridget is gray at customer service, always friendly and with a smile!

Rating:

5.0

We always get great service from Bridget and crew!!

Rating:

5.0

Great customer service.

Rating:

5.0

Nothing at this time

Rating:

2.0

I reserved an appliance dolly over the phone. I asked about a deposit and I was told, no, just $10 for the dolly. Showed up with cash and all of a sudden the price was $60. Since my bank card had been hacked, I was waiting for my new one to come so it had to be cash. Thankfully I had more cash at home, but having to take more time in my day to do this was maddening.

Rating:

5.0

Great customer service and had me hooked up and ready to go in a short amount of time.

Rating:

5.0

I love working with 24hr storage in Ocean Springs. They have great customer service, are friendly and very helpful. Bridgett and her crew are awesome!

Rating:

3.0

Nothing.

Rating:

5.0

Manager was knowledgeable, helpful, pleasant, and made it a pleasure to do business with U-Haul !!! A great employee !!

Rating:

4.0

Drop off was after hours, no signs or guidance on where to leave equipment.

Rating:

5.0

Friendly, clean atmosphere. This is my 4th time renting from this location and each time the equipment is there, the process is fast and the staff is friendly.

Rating:

3.0

This truck was scary to even drive. If was an older one and the exhaust was off of engine, the steering was off sometimes it felt like. Over all the worst experience I've had with u haul

Rating:

5.0

Everything went perfect with the car dolly and it was in great condition.

Rating:

5.0

I won’t ever recommend uhaul at all from this experience

Rating:

5.0

I had a good experience.

Rating:

5.0

Customer service was excellent at picking up and delivering locations. Thank you so much!!! 5 star service

Rating:

5.0

Keep up the great service

Rating:

3.0

The process here is too complex compared to the one in Biloxi off Popps Road.

Rating:

4.0

Not enough customer parking. The staff was very friendly, efficient, and knowledgeable.

Rating:

3.0

N/A

Rating:

4.0

Sean in Gulfport fixing the bad light situation quickly and well getting us on our way. He was fast friendly and helpful. Gulfport store on Pass Road...excellent

Rating:

5.0

Friendly check in and check out. Rental agreement was explained thoroughly. Overall good experience.

Rating:

5.0

Clean, secure, climate controlled. Friendly staff.

Rating:

5.0

I enjoyed keeping my camper there for the past year. if i ever need to store it there or anything else i would do it in heartbeat. thank you for your service and friendly staff at the Ocean Springs location.

Rating:

5.0

No problems. Went smoothly. Very clean facility

Rating:

4.0

I moved to another storage company due to price. The new facility within a quarter of a mile was 50% less and was equall clean, secure and well maintained.

Rating:

5.0

I use this facility exclusively for all my storage and rental needs. Staff is always friendly and helpful. Definitely recommend this facility.

Rating:

5.0

Outstanding. Will use again in future. Staff are amazing. Do not care for external doors when attempting to move in or out. Have to use code everytime; when hands are full. Recommend metal on corners of hallways.

Rating:

5.0

Very well maintained and secure.

Rating:

5.0

Staff was very friendly, I was extremely pleased.

Rating:

5.0

Staff is exceptional, helpful and friendly. Very clean facility. I had storage for over a year plus I rented one of their Uhaul vans.

Rating:

5.0

The staff is very professional! They are always courteous and very accommodating.

Rating:

5.0

This facility was AMAZING!!! I would highly recommend this place to anyone!

Rating:

5.0

Climate controlled. East access. No problems at all while renting our unit.

Rating:

5.0

Everything was perfect

Rating:

5.0

This storage facility is the best one in town. Very clean, well lighted and easy access. The best part is the management and personnel , they are outstanding. So nice and always ready to help. /r Robert Carter

Rating:

5.0

I rather not talk about it.

Rating:

5.0

I would recommend a different location for the uhaul trucks /trailers. It was difficult to park by the door to our storage unit that was in the main building

Rating:

5.0

Thank you 24 Hour Storage! Perfect spot to store my belongings.

Rating:

5.0

Perfect size and easy to access.

Rating:

5.0

10x10 for 4 months. Easy move in, easy move out. Staff always helpful. Reasonably priced. Definitely would use again if needed.

Rating:

5.0

I really enjoyed your facility, your staff was always friendly and Jour facility was always spotless.

Rating:

5.0

I had a very enjoyable experience with this facility. Everyone was so friendly and helpful. It was very clean. I would recommend this facility to everyone.

Rating:

5.0

I love this place more than any I have ever used. Alicia in the office is the absolute best she will help with anything that she is physically able to I'm treat you respectable and kind I just love her and working with her. I definitely recommend this place the only way I could like it better is if it was cheaper haha

Rating:

5.0

Faculties were very clean. Staff friendly and easy to work with!

Rating:

5.0

Best experience ever at a storage facility......all the employees are smart,friendly, and know their job.......it was a true pleasure to interact with them......and the facility is spotless.

Rating:

5.0

Highly recommend! The staff went above and beyond to make sure everything was great. The facilities were clean and everyone was kind and helpful.

Rating:

5.0

This facility, much like the one located at Woodmen/I-25 in Colo. Spgs., CO, is the best of America. The employees are hard workers who seem to have maintained their civic sensibilities. Kudos to corporate HR. Melissa is beyond phenomenal. She's a keeper! Have interacted MANY times and she has a consistency that is impossible to purchase. Gary and the rest of the staff, all ladies, are the essence of hospitality. Great store! Have and will continue to highly recommend!

Rating:

5.0

The cost is prohibitive. We were able to get a 5x10 (not quite as big as our 8x10 but adequate for our needs) for less than half the price that you guys charge. Need to look at this and adjust accordingly if you want to keep your facilities full. Otherwise everything else was excellent.

Rating:

5.0

The staff were very friendly and accommodating! A pleasure to do business with and have made a permanent customer out of me!

Rating:

5.0

Super staff, great facility. I would highly recommend this storage facility.

Rating:

5.0

Great place to do business

Rating:

5.0

When I signed up they had buy one month get one free month ,However they billed my credit card for the second month so I wound up with a third month although I didn’t need it. There was a cat locked in the facility I know from the Sunday that I called and First reported it to the next Wednesday I believe before they got the cat out, my clothes smell like cat everything in my storage smells like cat .I Spent $218 dry cleaning some of my clothes, Another $75 washing all my comforters and blankets at a laundromat, so no I was not very happy when I was told that they would not help cover the expenses from the cat smell on everybody’s clothing and merchandise. Numerous times I couldn’t get into my unit because the doors would not work ,there were three doors in my building and I have to play multiple-choice and hope that one of them won’t be open, one night I couldn’t get any of them open.There is no way to contact anybody there’s no phone number listed anywhere to call in case of emergency I think it would be better managed. They definitely need somebody on call 24 seven for situations like the cat in the storage that could’ve been taken out on a Sunday if somebody could’ve been reached, I have also been there on numerous occasions while people were there to get into their storage unit that were never given an access code thank God one of them was in my building and I was able to give him mine, and also times when people just got there with the U-Haul can’t get in the building and somebody there at one time trying to return the U-Haul.I would suggest a number provided for 24 hour emergency service to help solve situation like this I still can smell cat on my things and I won’t take them in my house I have them in my garage because I don’t want my house smelling like cat and I am doing everything I can to get the odor out I understand they pressed charges against the people that left the cat there but that doesn’t do anything to help those of us that have to suffer from the smell of their cat ,and my dog goes ballistic in my garage searching for that said cat,!Sorry to rant but had they not charged me for the second month when it was supposed to been free I would not have been there for the cat situation instead $249 I guess for one more months rent and the Fact that I had to spend another $370 on dry cleaning and laundromat I’m not very happy, I have a simple job I clean houses for a living my income is not steady and I sure wasn’t expecting extra expenses,When they drafted my account that second month for the payment when it was supposed to be free I had three things that didn’t clear the bank so guess what that also incurred more charges another $105, but by the grace of God since I’ve never ever bounced a check I went and talked to them at the bank and they were able to rectify the situation but I had to miss a days work to go take care of that and borrow money from a friend to put money in the bank so that it wouldn’t happen on another check that I wrote.They never offered to credit my account when I found out they charged the second month they just told me my next month would be free and they blocked out my credit card on their computer so it couldn’t accidentally be charged, when I asked what they were going to do to accommodate people for the cat situation nothing unless you had insurance,Who would ever think they would need insurance because Someone locked a cat up in a storage unit for a week, what are the odds of that happening but once again nothing was offered with assistance due to the odor of the cat all of my clothing and personal belongings I guess my definition of climate control is not an 85° storage unit but most of the times that’s what the readings were on the thermostats I know it’s even hotter than that in the storage units. Other climate control units that I have rented they were always Anywhere between 72 and 76° depending on how often the door had been open And there was no adequate lighting to see was at night there were no lighting available in any of the units 10x20 It gets pretty dark in there there weren’t even any available outlets on the exterior walls to maybe run an extension cord for a small lamp so maybe you could see,I don’t know maybe the rules varies state to state this is the first time ever I’ve rented one where it was so hot, No assistance from any employee when needed and there was no power source whatsoever once you got inside the building that’s definitely a first. I would never suggest this place to anybody my experience has been absolutely horrible and costly

Rating:

5.0

I stored my motorcycle in one of their units and I was very pleased with my experience there.

Rating:

5.0

Very neat and clean facility. Easy access.