Customer Reviews for 24 Hour Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 24 Hour Storage LLC

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Aaron W.
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Outstanding customer service

GREGORY V.
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Set up more practical drop offs everything was great we had a great experience until the end when we tried to return it in quitman the return address you sent me in my text message was not valid so we drove around for like 30 extra mins trying to find the right uhaul place to return it we finally found the one on w franklin street haha but other than that it was great

Gloria R. | Overall Experience |
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I thought your monthly fee was too high.

Brittney M.
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The employee that handled our return did not know how to unhitch the trailer, we removed our own, which was fine. But all employees should be trained how to use the equipment they are responsible for renting out.

MARK A.
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Customer did not leave a comment.

BLESSING D.
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The experience was all positive without any issues. Thank you

James B.
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I used the after hours drop off (Christmas afternoon) and it was very user friendly. The only thing I was unsure of was the receipt did not appear in my email until about 12 hours after the return so I was not sure everything was complete until I received it.

STEVEN R.
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Customer did not leave a comment.

Ronald S.
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It was all good!

DANIEL P.
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Sam and Melissa were absolutely awesome. Made sure all my needs were met and all questions answered clearly. One of the best u haul experiences I have had!!!

Douglas L.
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The entire experience was efficient and pleasant. Good job!

Caroline A.
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They were wonderful about helping me with on every way! When I ended up needing to get storage, I didn't even consider looking anywhere else!

DAVID H.
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The passenger side tire hold strap was broken and inoperable on the car trailer I rented. This went undiscovered until it was to late to attempt to exchange for another trailer. I had to purchase a heavy duty ratchet strap to properly secure the vehicle I was transporting. Additionally, I was charged a unexpected $75.00 deposit for a one way trailer rental that was getting returned in GA. I don't see the logic for that & the agent could not explain to me why that was happening.

Stuart P.
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People in Ocean Springs and at Poulsbo were both helpful and friendly. It was appreciated. Thank you.

CATHERINE M.
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Great vehicle! Never a problem. Gas mileage was as advertised as I was towing a car hauler with vehicle.

CATHERINE M.
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The car hauler could use some replacements. The tire tie downs ratchets were rusty and difficult to tighten and release. The hand crank for the tongue support is well worn. After way too many turns the action finally begins, going up or down.

Ashlee J.
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Customer did not leave a comment.

Christopher H.
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Customer did not leave a comment.

STEPHEN O.
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Customer did not leave a comment.

BRIAN C.
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The two ladies that I worked with on pick up were friendly as well as helpful. The gentleman that checked the vehicle platform back in was quick.

DOUGLAS C.
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Customer did not leave a comment.

TERRI F.
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Customer did not leave a comment.

Michael R.
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Not what I expected. This is a nice facility with wonderful and helpful personnel.

JONATHAN S.
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Customer did not leave a comment.

JAMES L.
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Customer did not leave a comment.

Jean L.
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Customer did not leave a comment.

ROBERT T.
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Customer did not leave a comment.

Terri F.
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Customer did not leave a comment.

Robert C.
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excellent service the women are very helpful and very nice

Joanna L.
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Outstanding, brand new store. Terrific management on all shifts; great attitudes and great location. I will be back! -Shawn L. loyal U-Haul customer for 37 years

Robert C.
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they are great would rent from them again

Heather R.
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Didn't have my reservation had to put me in a truck twice the size and cost me more in fuel. Was not offered any type of compensation. Horrible experience will not use again.

Terry W.
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Customer did not leave a comment.

Edwin D.
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Customer service was over the top very pleasant experience

Clinton H.
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Customer did not leave a comment.

Amy P.
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The staff was very friendly and accommodating. The truck (26 foot truck) had a check engine light on and had transmission issues accelerating from 1st to 2nd gear at every stop. This was the first truck the rental place ever had and I'm sure they were not aware of the issue. The staff was very friendly

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