Saul was awesome and very helpful and informative
JAMES S
Customer Reviews for 24 Hour Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It would be nice to offer a free moving blanket to use.
DONALD W24-hour drop off no personnel
FRANCIS MExcellent customer service and very friendly staff.
STUART BWhen they are stuck in mud to not laugh or lol in a text. Not hang up on them when they called saying we’re not getting anywhere. Just very unprofessional and poor customer service.
SAFONYA VGentlemen helping me covertly attempted to add a $70 insurance product, that was never discussed during our interaction. The representative stumbled in his explanation, when I confronted him about the additional charges. Seeing that he already ran the transaction, he had to issue a refund and waste 15 minutes of my time reringing me up. I also had to wait a few days until that $230 was available to me.
HARRY GSaul and the rest of the crew were great to work with. I also have storage there
SHERYL GLonger weekend hours. Everyone was great and quick
GUY MTrailer was not clean, attendant attempted to sweep it out but did a poor job of it, I had to wipe it out with a wet towel and scrape off the back of trailer lip before I loaded my furniture. I asked for a different trailer but was ignored.
Jerry TMy experience was great from the beginning until the end. Each employee was friendly and very knowledgeable about the information I inquired about.
TIFFANY YLower the cost of things. Prices to rent are outrageous for such a short distance and a short time.
RACHEL GWonderful people at U-Haul and they were professional and very friendly
JOSEPH OThe dolly that I ordered was not on the truck. That’s my only complaint.
Trae BJust want to give a shout out to the Manager Bridget and Kerrigan. Bridget is gray at customer service, always friendly and with a smile!
Peter JWe always get great service from Bridget and crew!!
CYNTHIA WGreat customer service.
Sam BNothing at this time
DANA PI reserved an appliance dolly over the phone. I asked about a deposit and I was told, no, just $10 for the dolly. Showed up with cash and all of a sudden the price was $60. Since my bank card had been hacked, I was waiting for my new one to come so it had to be cash. Thankfully I had more cash at home, but having to take more time in my day to do this was maddening.
Tiger MGreat customer service and had me hooked up and ready to go in a short amount of time.
BRANDON CI love working with 24hr storage in Ocean Springs. They have great customer service, are friendly and very helpful. Bridgett and her crew are awesome!
CYNTHIA WNothing.
Emily OManager was knowledgeable, helpful, pleasant, and made it a pleasure to do business with U-Haul !!! A great employee !!
WANDA GDrop off was after hours, no signs or guidance on where to leave equipment.
Roger BFriendly, clean atmosphere. This is my 4th time renting from this location and each time the equipment is there, the process is fast and the staff is friendly.
PAUL PThis truck was scary to even drive. If was an older one and the exhaust was off of engine, the steering was off sometimes it felt like. Over all the worst experience I've had with u haul
MELISA TEverything went perfect with the car dolly and it was in great condition.
Neil VI won’t ever recommend uhaul at all from this experience
JALEN PI had a good experience.
LASHANNON RCustomer service was excellent at picking up and delivering locations. Thank you so much!!! 5 star service
MARCUS KKeep up the great service
Saun SThe process here is too complex compared to the one in Biloxi off Popps Road.
KEVIN WNot enough customer parking. The staff was very friendly, efficient, and knowledgeable.
SUZANNE SN/A
TIMOTHY VSean in Gulfport fixing the bad light situation quickly and well getting us on our way. He was fast friendly and helpful. Gulfport store on Pass Road...excellent
CHARLES CFriendly check in and check out. Rental agreement was explained thoroughly. Overall good experience.
DONOVAN TJust one thing, more motorcycle trailers at different locations. Thank you.
VICTOR RExceeded expectations
STEVEN CPositive greetings and help as soon as I entered the door!
WAYNE MAll good.
MICHAEL CGreat
MITCHELL MGreat customer service provided by employee representative.
SHANNON SThey were all amazing!
SARAH DAll good 👍
FINCHER SAfter hours so no personnel were there
TAGGERT WEverything was great. The service I received at the location was excellent. She was informative, helpful and super cool. Thank you.
NATHAN TCustomer service
SANDY CMy U-Haul AC was not working
HITESH BExcellent customer service and a very affordable price. I'll use this location going forward.
JUDSON SThe after hours pick up was very confusing. I had to call a 1800 number to find the key. Also when I brought it back it’s not clear where you should park it. Where it was parked when I picked it up had another truck there.
Robert BEverything was good. Only one employee but she did her best even when busy,
Phu PI have family members who are very allergic to animal fur, so I was very uncomfortable with the animals (one roaming freely) in the office area. There was a dog in a cage which the attendant noted was "not very nice" and from which one should protect one's fingers, as well as a cat that walked all along the counter and approached me while I waited for assistance. I do not hate animals, nor do I have anything against owners. I bring this up since I had to change clothes and shower when I got home to ensure I did not cause a reaction. Not sure how appropriate animals in the office are, really.
Antonio CStaff was very helpful and quick to help
Max FI was well satisfied with the customer service...reserving, picking up, returning, etc. The 15' Uhaul truck I used was well maintained and served my requirements just fine.
Glenn LClean, secure, climate controlled. Friendly staff.
Sue C | Overall ExperienceFriendly staff.
Sue CThe equipment seemed good. I did have a blowout but the tire wasn't worn prior to the blowout so am not sure what caused it. The response time and tire change out was amazing and very quick. The company guy that came out was friendly and professional. I appreciated it! Thanks!
David MWhen I called to reserve I simply asked what the cost for an additional day would be. I didn’t ask for an additional day. They put it in as a three day rental anyway. When I picked it up and asked them to change it, they said as long as I turned it in before 48 hrs I’d get refunded the 3rd day.
James GAwesome service
Beatrice RI enjoyed keeping my camper there for the past year. if i ever need to store it there or anything else i would do it in heartbeat. thank you for your service and friendly staff at the Ocean Springs location.
Scott C | Overall ExperienceNo problems. Went smoothly. Very clean facility
Kenneth J | ReservationI moved to another storage company due to price. The new facility within a quarter of a mile was 50% less and was equall clean, secure and well maintained.
Walter K | Overall ExperienceI use this facility exclusively for all my storage and rental needs. Staff is always friendly and helpful. Definitely recommend this facility.
Bill R | Overall ExperienceOutstanding. Will use again in future. Staff are amazing. Do not care for external doors when attempting to move in or out. Have to use code everytime; when hands are full. Recommend metal on corners of hallways.
Joseph S | Overall ExperienceVery well maintained and secure.
Ken B | Overall ExperienceStaff was very friendly, I was extremely pleased.
Terry A | Overall ExperienceStaff is exceptional, helpful and friendly. Very clean facility. I had storage for over a year plus I rented one of their Uhaul vans.
Sheryl G | Overall ExperienceThe staff is very professional! They are always courteous and very accommodating.
Bobbie M | Overall ExperienceThis facility was AMAZING!!! I would highly recommend this place to anyone!
Amber V | Overall ExperienceClimate controlled. East access. No problems at all while renting our unit.
Donna R | Overall ExperienceEverything was perfect
Marcus W | Overall ExperienceThis storage facility is the best one in town. Very clean, well lighted and easy access. The best part is the management and personnel , they are outstanding. So nice and always ready to help. /r Robert Carter
Robert C | Overall ExperienceI rather not talk about it.
Beverly M | Overall ExperienceI would recommend a different location for the uhaul trucks /trailers. It was difficult to park by the door to our storage unit that was in the main building
Lisa A | Overall ExperienceThank you 24 Hour Storage! Perfect spot to store my belongings.
Rebecca M | Overall ExperiencePerfect size and easy to access.
Mary P | Overall Experience10x10 for 4 months. Easy move in, easy move out. Staff always helpful. Reasonably priced. Definitely would use again if needed.
Sam B | Overall ExperienceI really enjoyed your facility, your staff was always friendly and Jour facility was always spotless.
Lori K | Overall ExperienceI had a very enjoyable experience with this facility. Everyone was so friendly and helpful. It was very clean. I would recommend this facility to everyone.
christina b | Overall ExperienceI love this place more than any I have ever used. Alicia in the office is the absolute best she will help with anything that she is physically able to I'm treat you respectable and kind I just love her and working with her. I definitely recommend this place the only way I could like it better is if it was cheaper haha
Carolyn B | Overall ExperienceFaculties were very clean. Staff friendly and easy to work with!
Steve S | Overall ExperienceBest experience ever at a storage facility......all the employees are smart,friendly, and know their job.......it was a true pleasure to interact with them......and the facility is spotless.
JEFFERSON S | Overall ExperienceHighly recommend! The staff went above and beyond to make sure everything was great. The facilities were clean and everyone was kind and helpful.
Dwight M | Overall ExperienceThis facility, much like the one located at Woodmen/I-25 in Colo. Spgs., CO, is the best of America. The employees are hard workers who seem to have maintained their civic sensibilities. Kudos to corporate HR. Melissa is beyond phenomenal. She's a keeper! Have interacted MANY times and she has a consistency that is impossible to purchase. Gary and the rest of the staff, all ladies, are the essence of hospitality. Great store! Have and will continue to highly recommend!
jill c | Overall ExperienceThe cost is prohibitive. We were able to get a 5x10 (not quite as big as our 8x10 but adequate for our needs) for less than half the price that you guys charge. Need to look at this and adjust accordingly if you want to keep your facilities full. Otherwise everything else was excellent.
Wilburn K | Overall ExperienceThe staff were very friendly and accommodating! A pleasure to do business with and have made a permanent customer out of me!
Dylan O | Overall ExperienceSuper staff, great facility. I would highly recommend this storage facility.
Jean L | Overall ExperienceGreat place to do business
Delores M | Overall ExperienceWhen I signed up they had buy one month get one free month ,However they billed my credit card for the second month so I wound up with a third month although I didn’t need it. There was a cat locked in the facility I know from the Sunday that I called and First reported it to the next Wednesday I believe before they got the cat out, my clothes smell like cat everything in my storage smells like cat .I Spent $218 dry cleaning some of my clothes, Another $75 washing all my comforters and blankets at a laundromat, so no I was not very happy when I was told that they would not help cover the expenses from the cat smell on everybody’s clothing and merchandise. Numerous times I couldn’t get into my unit because the doors would not work ,there were three doors in my building and I have to play multiple-choice and hope that one of them won’t be open, one night I couldn’t get any of them open.There is no way to contact anybody there’s no phone number listed anywhere to call in case of emergency I think it would be better managed. They definitely need somebody on call 24 seven for situations like the cat in the storage that could’ve been taken out on a Sunday if somebody could’ve been reached, I have also been there on numerous occasions while people were there to get into their storage unit that were never given an access code thank God one of them was in my building and I was able to give him mine, and also times when people just got there with the U-Haul can’t get in the building and somebody there at one time trying to return the U-Haul.I would suggest a number provided for 24 hour emergency service to help solve situation like this I still can smell cat on my things and I won’t take them in my house I have them in my garage because I don’t want my house smelling like cat and I am doing everything I can to get the odor out I understand they pressed charges against the people that left the cat there but that doesn’t do anything to help those of us that have to suffer from the smell of their cat ,and my dog goes ballistic in my garage searching for that said cat,!Sorry to rant but had they not charged me for the second month when it was supposed to been free I would not have been there for the cat situation instead $249 I guess for one more months rent and the Fact that I had to spend another $370 on dry cleaning and laundromat I’m not very happy, I have a simple job I clean houses for a living my income is not steady and I sure wasn’t expecting extra expenses,When they drafted my account that second month for the payment when it was supposed to be free I had three things that didn’t clear the bank so guess what that also incurred more charges another $105, but by the grace of God since I’ve never ever bounced a check I went and talked to them at the bank and they were able to rectify the situation but I had to miss a days work to go take care of that and borrow money from a friend to put money in the bank so that it wouldn’t happen on another check that I wrote.They never offered to credit my account when I found out they charged the second month they just told me my next month would be free and they blocked out my credit card on their computer so it couldn’t accidentally be charged, when I asked what they were going to do to accommodate people for the cat situation nothing unless you had insurance,Who would ever think they would need insurance because Someone locked a cat up in a storage unit for a week, what are the odds of that happening but once again nothing was offered with assistance due to the odor of the cat all of my clothing and personal belongings I guess my definition of climate control is not an 85° storage unit but most of the times that’s what the readings were on the thermostats I know it’s even hotter than that in the storage units. Other climate control units that I have rented they were always Anywhere between 72 and 76° depending on how often the door had been open And there was no adequate lighting to see was at night there were no lighting available in any of the units 10x20 It gets pretty dark in there there weren’t even any available outlets on the exterior walls to maybe run an extension cord for a small lamp so maybe you could see,I don’t know maybe the rules varies state to state this is the first time ever I’ve rented one where it was so hot, No assistance from any employee when needed and there was no power source whatsoever once you got inside the building that’s definitely a first. I would never suggest this place to anybody my experience has been absolutely horrible and costly
Tori A | Overall ExperienceI stored my motorcycle in one of their units and I was very pleased with my experience there.
Michael W | Overall ExperienceVery neat and clean facility. Easy access.
Gordon D | Overall ExperienceI thought your monthly fee was too high.
Gloria R | Overall Experience