Customer Reviews for 24 Hour Storage LLC
(U-Haul Neighborhood Dealer)

76 reviews

3517 Bienville Blvd   Ocean Springs, MS 39564

(228) 215-0009

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 7:30 am - 1 pm

Services at this Location:

Contact Us

(228) 215-0009

3517 Bienville Blvd
Ocean Springs, MS 39564

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 7:30 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

KENNETH K. 
Rating:
5.0

Employees were nice and helpful.I couldn't have been treated better.Thanks.

BRUCE L. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
4.0

Customer did not leave a comment.

Johnathan M. 
Rating:
5.0

Customer did not leave a comment.

CARMEN T. 
Rating:
5.0

Customer did not leave a comment.

Sharron M. 
Rating:
5.0

Very helpful staff.

DONNA S. 
Rating:
5.0

Very good and nice people

BAKORESEGA G. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

Mlee T. 
Rating:
5.0

Great location, best u-haul experience in years.

ROGER B. 
Rating:
5.0

Customer did not leave a comment.

STARR C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

The girls 👧 were very nice and friendly 👌.

william N. 
Rating:
5.0

Not a thing. The Ocean Spring Ms staff are Friendly and professional.

AQUILINO C. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN L. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Not a thing

AQUILINO C. 
Rating:
3.0

Charging a 20 dollar after hours fee when someone is dropping it off when they have never been there before. Time to make some changes to that policy.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Philip c.  |  Overall Experience 
Rating:
5.0

Staff was super friendly and helpful as always. The trailer however left a lot to be desired...needed to be swept out, greasy patches in both front corners, and it leaked in the rain. How is it we can send remote vehicles to Mars, but somehow U-Haul can't figure out how to properly seal a trailer? They're definitely not “water proof” as the sticker on the inside states, but they're no where close to being “water resistant” either.

ROBERT C. 
Rating:
5.0

all employees at this location were super friendly and very helpful. It was a quick and painless rental.

Lance L. 
Rating:
5.0

Everything was very easy!

Laura G. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Excellent, professional

ROBERT C. 
Rating:
5.0

24 hour storage was great to deal with and the new way of renting equipment was just so easy!

KERRY B. 
Rating:
5.0

I stored my motorcycle in one of their units and I was very pleased with my experience there.

Michael W.  |  Overall Experience 
Rating:
5.0

Very neat and clean facility. Easy access.

Gordon D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICA K. 
Rating:
5.0

Your staff was very polite and professional and well trained thank you

KARL L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

The windshield had a major crack but other than that all went PERFECT. The windshield was scheduled to be replaced the next day.

David J. 
Rating:
5.0

Customer did not leave a comment.

Tabitha L. 
Rating:
1.0

I never want to use Uhaul again. You rented me two trailers that did not fit my car. Then had to switch to a van that cost four times as much. Uhaull Charged me for services not rendered because you never refunded my account for the second trailer thatwas never used and rented to me wrongly because of lights. And, I am having to have my bank do an investigation to get my money back that Uhaul claims they refunded. I lost three days of school, two days of work, and an entire week of my life to something that should have taken only two days due to the incompetence of Uhaul and it's employees! I would never recommend Uhaul ever again at this point! The stress and trauma of the event for the week lost has been way too much!!!

MELANIE S. 
Rating:
5.0

friendly staff , clean facility .

ANDREW M. 
Rating:
1.0

I will never use this location again, I called customer service 4 days ago spoke with a manager, about being charged $ 154.00 for a truck I rented for 4 hours. The man

ALTRINIA G. 
Rating:
3.0

Customer did not leave a comment.

Sidney V. 
Rating:
2.0

Customer did not leave a comment.

SHONE H. 
Rating:
5.0

Outstanding customer service

Aaron W. 
Rating:
5.0

Set up more practical drop offs everything was great we had a great experience until the end when we tried to return it in quitman the return address you sent me in my text message was not valid so we drove around for like 30 extra mins trying to find the right uhaul place to return it we finally found the one on w franklin street haha but other than that it was great

GREGORY V. 
Rating:
5.0

I thought your monthly fee was too high.

Gloria R.  |  Overall Experience 
Rating:
5.0

The employee that handled our return did not know how to unhitch the trailer, we removed our own, which was fine. But all employees should be trained how to use the equipment they are responsible for renting out.

Brittney M. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

The experience was all positive without any issues. Thank you

BLESSING D. 
Rating:
5.0

I used the after hours drop off (Christmas afternoon) and it was very user friendly. The only thing I was unsure of was the receipt did not appear in my email until about 12 hours after the return so I was not sure everything was complete until I received it.

James B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

It was all good!

Ronald S. 
Rating:
5.0

Sam and Melissa were absolutely awesome. Made sure all my needs were met and all questions answered clearly. One of the best u haul experiences I have had!!!

DANIEL P. 
Rating:
5.0

The entire experience was efficient and pleasant. Good job!

Douglas L. 
Rating:
5.0

They were wonderful about helping me with on every way! When I ended up needing to get storage, I didn't even consider looking anywhere else!

Caroline A. 
Rating:
2.0

The passenger side tire hold strap was broken and inoperable on the car trailer I rented. This went undiscovered until it was to late to attempt to exchange for another trailer. I had to purchase a heavy duty ratchet strap to properly secure the vehicle I was transporting. Additionally, I was charged a unexpected $75.00 deposit for a one way trailer rental that was getting returned in GA. I don't see the logic for that & the agent could not explain to me why that was happening.

DAVID H. 
Rating:
5.0

People in Ocean Springs and at Poulsbo were both helpful and friendly. It was appreciated. Thank you.

Stuart P. 
Rating:
5.0

Great vehicle! Never a problem. Gas mileage was as advertised as I was towing a car hauler with vehicle.

CATHERINE M. 
Rating:
5.0

The car hauler could use some replacements. The tire tie downs ratchets were rusty and difficult to tighten and release. The hand crank for the tongue support is well worn. After way too many turns the action finally begins, going up or down.

CATHERINE M. 
Rating:
5.0

Customer did not leave a comment.

Ashlee J. 
Rating:
3.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN O. 
Rating:
5.0

The two ladies that I worked with on pick up were friendly as well as helpful. The gentleman that checked the vehicle platform back in was quick.

BRIAN C. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

TERRI F. 
Rating:
5.0

Not what I expected. This is a nice facility with wonderful and helpful personnel.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Jean L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

Terri F. 
Rating:
5.0

excellent service the women are very helpful and very nice

Robert C. 
Rating:
5.0

Outstanding, brand new store. Terrific management on all shifts; great attitudes and great location. I will be back! -Shawn L. loyal U-Haul customer for 37 years

Joanna L. 
Rating:
5.0

they are great would rent from them again

Robert C. 
Rating:
1.0

Didn't have my reservation had to put me in a truck twice the size and cost me more in fuel. Was not offered any type of compensation. Horrible experience will not use again.

Heather R. 
Rating:
3.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Customer service was over the top very pleasant experience

Edwin D. 
Rating:
4.0

Customer did not leave a comment.

Clinton H. 
Rating:
5.0

The staff was very friendly and accommodating. The truck (26 foot truck) had a check engine light on and had transmission issues accelerating from 1st to 2nd gear at every stop. This was the first truck the rental place ever had and I'm sure they were not aware of the issue. The staff was very friendly

Amy P. 
No reviews have been submitted for this location.

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