Customer Reviews for 24 Hour Storage LLC
(U-Haul Neighborhood Dealer)

222 reviews

3517 Bienville Blvd   Ocean Springs, MS 39564

(228) 215-0009

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 7:30 am - 1 pm
Special Operating Hours
  • 5/30/2022: 8:00 am - 1:00 pm

Services at this Location:

Contact Us

(228) 215-0009

3517 Bienville Blvd
Ocean Springs, MS 39564

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 7:30 am - 1 pm
Special Operating Hours
  • 5/30/2022: 8:00 am - 1:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Frequent renter at the moment and the staff is always great.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

steven G. 
Rating:
4.0

Customer did not leave a comment.

Eva L. 
Rating:
5.0

Customer did not leave a comment.

Fred O. 
Rating:
3.0

I reserved a utility dollie along with an appliance dollies. Only the appliance dollie was available. I have also not seen an itemized final invoice, although the charge has posted for $40 or so more than the estimate at pickup. I'm hoping I wasn't charged for the dollie that wasn't provided.

Lakeyla B. 
Rating:
5.0

Keep up the friendly service.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Ingrid J. 
Rating:
5.0

Excellent experience.

joseph Q. 
Rating:
5.0

The workers was very friendly and nice and was willing to answer any questions I would have and again very friendly and outstanding customer service

Marlon P. 
Rating:
5.0

Nothing

George C. 
Rating:
4.0

I tried to return the truck after hours and I could not get the app to work so I left the truck and brought the key back the next morning rather than be charged $20 fee. The fee seems to be excessive being the app wouldn't work. I had to make a second trip to the office to return the key.

Robert J. 
Rating:
5.0

Excellent service. Easy and convenient location. Drop off went well. Thank you!!

Tanya M. 
Rating:
5.0

Just make the process mobile and easy

Jacob T. 
Rating:
4.0

Staff was great pick and drop off was seemless

Glenn P. 
Rating:
5.0

Could not complete check in on line. Could answer about four question than system would freeze.

TERRY R. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

TORRENCE I. 
Rating:
5.0

The service provided by your team when I picked up the tow dolly, to when I returned it was the best U-Haul experience to date. Thank you for making the rental process so easy and having such great employees! I will be sure to use this location in the future and will refer my friends to you. Thank you, Joe Spears.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Annette R. 
Rating:
5.0

Bridgette was outstanding. She took a bad situation (from another location) and smoothed it out. It took a while to get my van and I noticed how cool, courteous, and professional she was with everyone. After being in business a long time I can say that I hope she's appreciated by the owners and management, she is super asset.

MELVIN H. 
Rating:
5.0

Customer did not leave a comment.

Darius A. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY R. 
Rating:
5.0

Customer did not leave a comment.

james G. 
Rating:
5.0

Staff was very friendly and Very helpful. I rented a car hauler. The gentleman who connected it to my truck was very nice and explained the working of the carrier to my granddaughter. There was no problem at all with the carrier,

MARY H. 
Rating:
5.0

Customer did not leave a comment.

KLAUS C. 
Rating:
5.0

Customer did not leave a comment.

Sonya B. 
Rating:
5.0

Customer did not leave a comment.

AMY P.  |  Overall Experience 
Rating:
5.0

Everything went great!

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

KATHY S. 
Rating:
5.0

I called after hours and luckily the phones had been forwarded. The lady was very helpful in finding the location and drop off instructions. It was a breeze!

Krista D. 
Rating:
5.0

No improvement I can see would be necessary. Always warm, considerate, transactions done in timely manner. Actually look forward to my trips there. Thank you!

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Mike F.  |  Overall Experience 
Rating:
5.0

None

Sherry H. 
Rating:
5.0

Eat place I have ever rented a ruck from. Nothing bu he best customer service I hav ever had.

JASON P. 
Rating:
5.0

Facility office and storage is very nice. Staff was a pleasure. Rental was more than I expected quality wise. Great experience. Online checkin didn't work, but it's the first time I tried it and prefer interacting with a human anyway.

Nicholas S. 
Rating:
5.0

Didnt like charging me a cleaning fee we cleaned truck before we carry it back and charged a missing fee we carry everything back we got .charged me 17 dollars to much

mike N. 
Rating:
5.0

10x10 for 4 months. Easy move in, easy move out. Staff always helpful. Reasonably priced. Definitely would use again if needed.

Sam B.  |  Overall Experience 
Rating:
4.0

Nothing, doing a good job so far. Keep up the great work 😃

KENYETTA J. 
Rating:
3.0

Customer did not leave a comment.

SYVONTA J. 
Rating:
5.0

Customer did not leave a comment.

Sean M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLAS AARON D. 
Rating:
5.0

Self checkin at this location luckily she was quick

Valerie Y. 
Rating:
4.0

Customer did not leave a comment.

VERNIE S. 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
5.0

Customer did not leave a comment.

SUSAN G. 
Rating:
5.0

More parking

ANDREW M. 
Rating:
5.0

This place has been clean dry and secure with excellent customer service. Couldn't ask for any better.

LLOYD ERNEST N. 
Rating:
4.0

Customer did not leave a comment.

Matt B. 
Rating:
4.0

Customer did not leave a comment.

JANE W. 
Rating:
5.0

Charlotte and the manager were both very friendly and helpful. Would recommend to see everyone.

MARK N. 
Rating:
5.0

I really enjoyed your facility, your staff was always friendly and Jour facility was always spotless.

Lori K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENYETTA R. 
Rating:
2.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Rob C.  |  Overall Experience 
Rating:
4.0

Staff was wonderful

JENNIFER K. 
Rating:
5.0

Customer did not leave a comment.

ARNOLD B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

We needed a truck to move my daughter, whoever we spoke to made it so easy! Thank you for all the assistance during our move.

Edward G. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY A. 
Rating:
4.0

Customer did not leave a comment.

ROBIN A. 
Rating:
5.0

Customer did not leave a comment.

JON W. 
Rating:
5.0

Customer did not leave a comment.

KIRK B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTIN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

Denise R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron K. 
Rating:
5.0

I had a very enjoyable experience with this facility. Everyone was so friendly and helpful. It was very clean. I would recommend this facility to everyone.

christina b.  |  Overall Experience 
Rating:
5.0

Location is good

johnny R. 
Rating:
5.0

All when very good.

BENNY F. 
Rating:
5.0

Customer did not leave a comment.

Richard M.  |  Overall Experience 
Rating:
5.0

A Uhaul representative attached the trailer to our car. Apparently they did not do it properly since the trailer came off the car while driving and damaged our vehicle. Luckily my husband was able to get the trailer back on the ball and continue but it had broken the electrical connection so there were no lights on the trailer for the remainder of the trip and now I have a big hole in the back of my car. Thanks a lot! No one from the location has contacted us since.

JAMES C. 
Rating:
5.0

All good. Gal at counter very helpful.

Sheryl G. 
Rating:
1.0

Would NOT recommend U-Haul at all!! 1. There was no way to pick up my rental truck after hours because the location had no way to leave the key in a secure location for me to pick up when they weren't there. So, I had to leave work early, which was a real inconvenience to my boss!!!! So why did you take my reservation in this case? IDIOTS! Nobody called to let me know this, so if I hadn't called to confirm my reservation, I would have arrived to find there was no truck for me!!! 2. Upon return of the truck, you charged me $10 for CDW, which I DECLINED when I reserved the cargo van. I disputed this charge, and you put the $10 on my card anyway. Will NEVER do business with U-Haul again!

Cynthia W. 
Rating:
5.0

Customer did not leave a comment.

GEORGE D. 
Rating:
5.0

Continue with the excellent customer service at the 24 Hour Storage/U-Haul rental facility.

STEPHEN K. 
Rating:
5.0

The employees at the Ocean Springs location were great! Very helpful and friendly. These ladies made relocating from Michigan to Mississippi much easier for me and even found and returned my phone to me, when I left it in the truck I was returning. Thank you!

DEBORAH J. 
Rating:
5.0

Customer did not leave a comment.

Betzabe R. 
Rating:
3.0

When I arrived to pick up my truck, furniture pads, and appliance dolly, I found out that those items were not available at the location. I reserved everything in person at this location a week in advance, I stoped in to pick up boxes 4 days in advance and I confirmed the pickup date, time and location. When I arrived, none of the items were there, but were at another location 20 minutes away. I already had load/unload help scheduled to arrive within 30 minutes, so I had to rent a smaller truck, that did not have an appliance dolly, and only had half of the furniture pads I had reserved. This was not a good experience.

William A. 
Rating:
5.0

The whole staff was friendly, helpful and professional.

WILLIAM H. 
Rating:
5.0

I love this place more than any I have ever used. Alicia in the office is the absolute best she will help with anything that she is physically able to I'm treat you respectable and kind I just love her and working with her. I definitely recommend this place the only way I could like it better is if it was cheaper haha

Carolyn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell L. 
Rating:
5.0

Faculties were very clean. Staff friendly and easy to work with!

Steve S.  |  Overall Experience 
Rating:
5.0

Sam was great helped me to the max.would recomend u guys for ever thanks.great experience

PATRICK G. 
Rating:
5.0

Excellent service as well as the equipment.

RONALD O. 
Rating:
5.0

Everything was conveniant comfortable n i enjoyed the drive

DEBBIE M. 
Rating:
5.0

This was my first time ever renting a UHAUL. I had a really great experience. Even though the manager had accidentally double booked a reservation, which caused me to get a particular size Uhaul that another customer desperately needed, after I decided to take the bigger size so that he could have mine, the employee quoted me for the smaller size as a courtesy. Everything was explained well to me. Their check in and check out proces is very well thought out and straight to the point. So easy and simple to use. I would definitely recommend this place and use them again.

WENDY P. 
Rating:
3.0

Facility looked nice

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

DORIS H. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

The truck was old and in bad shape, but it ran fine.

REGINA H. 
Rating:
2.0

I was charged a cleaning fee even after I cleaned the truck out myself… even used my leaf blower to make sure I got it all out.

Jobe A. 
Rating:
5.0

Sam and her staff are terrific!

STEPHEN M. 
Rating:
5.0

We want to offer our gratitude and high praise for the expert and efficient assistance we received from Sam at this location as we prepared to evacuate our office in advance of Hurricane Ida. Sam made certain we had the proper equipment and all necessary accessories to meet our needs, and her friendly demeanor added a very pleasant tone to what would otherwise have been an extremely stressful procedure.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Andrew B.  |  Overall Experience 
Rating:
5.0

Best experience ever at a storage facility......all the employees are smart,friendly, and know their job.......it was a true pleasure to interact with them......and the facility is spotless.

JEFFERSON S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK B. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

Same as above.

Wayne P. 
Rating:
5.0

Highly recommend! The staff went above and beyond to make sure everything was great. The facilities were clean and everyone was kind and helpful.

Dwight M.  |  Overall Experience 
Rating:
5.0

Can't think of anything

Sharon C. 
Rating:
5.0

I have used UHAUL several times over the past few years. My daughters have attended college out of state so moving households was needed. Of all the rentals I have needed this location by far exceeded the standards of other locations (rented in AL, MS, MO). They provided great customer service and I have zero complaints. Unlike many locations they actually answer the phone and are friendly, courteous, and very professional. Highly recommend !!!

James A. 
Rating:
5.0

This facility, much like the one located at Woodmen/I-25 in Colo. Spgs., CO, is the best of America. The employees are hard workers who seem to have maintained their civic sensibilities. Kudos to corporate HR. Melissa is beyond phenomenal. She's a keeper! Have interacted MANY times and she has a consistency that is impossible to purchase. Gary and the rest of the staff, all ladies, are the essence of hospitality. Great store! Have and will continue to highly recommend!

jill c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Everyone that that I have interaccted with were very polite, patieint and knoledgable.

JAMES B. 
Rating:
5.0

Very. Lean and well staffed.

Howard B. 
Rating:
5.0

Customer did not leave a comment.

MARCUS S. 
Rating:
4.0

Everything ok

DONALD G. 
Rating:
5.0

The best facility of it's kind that I've ever dealt with....very efficient.

JEFFERSON S. 
Rating:
5.0

Customer did not leave a comment.

BRENT B. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

The cost is prohibitive. We were able to get a 5x10 (not quite as big as our 8x10 but adequate for our needs) for less than half the price that you guys charge. Need to look at this and adjust accordingly if you want to keep your facilities full. Otherwise everything else was excellent.

Wilburn K.  |  Overall Experience 
Rating:
5.0

The staff were very friendly and accommodating! A pleasure to do business with and have made a permanent customer out of me!

Dylan O.  |  Overall Experience 
Rating:
5.0

Super staff, great facility. I would highly recommend this storage facility.

Jean L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mlee T.  |  Overall Experience 
Rating:
5.0

Great place to do business

Delores M.  |  Overall Experience 
Rating:
5.0

When I signed up they had buy one month get one free month ,However they billed my credit card for the second month so I wound up with a third month although I didn’t need it. There was a cat locked in the facility I know from the Sunday that I called and First reported it to the next Wednesday I believe before they got the cat out, my clothes smell like cat everything in my storage smells like cat .I Spent $218 dry cleaning some of my clothes, Another $75 washing all my comforters and blankets at a laundromat, so no I was not very happy when I was told that they would not help cover the expenses from the cat smell on everybody’s clothing and merchandise. Numerous times I couldn’t get into my unit because the doors would not work ,there were three doors in my building and I have to play multiple-choice and hope that one of them won’t be open, one night I couldn’t get any of them open.There is no way to contact anybody there’s no phone number listed anywhere to call in case of emergency I think it would be better managed. They definitely need somebody on call 24 seven for situations like the cat in the storage that could’ve been taken out on a Sunday if somebody could’ve been reached, I have also been there on numerous occasions while people were there to get into their storage unit that were never given an access code thank God one of them was in my building and I was able to give him mine, and also times when people just got there with the U-Haul can’t get in the building and somebody there at one time trying to return the U-Haul.I would suggest a number provided for 24 hour emergency service to help solve situation like this I still can smell cat on my things and I won’t take them in my house I have them in my garage because I don’t want my house smelling like cat and I am doing everything I can to get the odor out I understand they pressed charges against the people that left the cat there but that doesn’t do anything to help those of us that have to suffer from the smell of their cat ,and my dog goes ballistic in my garage searching for that said cat,!Sorry to rant but had they not charged me for the second month when it was supposed to been free I would not have been there for the cat situation instead $249 I guess for one more months rent and the Fact that I had to spend another $370 on dry cleaning and laundromat I’m not very happy, I have a simple job I clean houses for a living my income is not steady and I sure wasn’t expecting extra expenses,When they drafted my account that second month for the payment when it was supposed to be free I had three things that didn’t clear the bank so guess what that also incurred more charges another $105, but by the grace of God since I’ve never ever bounced a check I went and talked to them at the bank and they were able to rectify the situation but I had to miss a days work to go take care of that and borrow money from a friend to put money in the bank so that it wouldn’t happen on another check that I wrote.They never offered to credit my account when I found out they charged the second month they just told me my next month would be free and they blocked out my credit card on their computer so it couldn’t accidentally be charged, when I asked what they were going to do to accommodate people for the cat situation nothing unless you had insurance,Who would ever think they would need insurance because Someone locked a cat up in a storage unit for a week, what are the odds of that happening but once again nothing was offered with assistance due to the odor of the cat all of my clothing and personal belongings I guess my definition of climate control is not an 85° storage unit but most of the times that’s what the readings were on the thermostats I know it’s even hotter than that in the storage units. Other climate control units that I have rented they were always Anywhere between 72 and 76° depending on how often the door had been open And there was no adequate lighting to see was at night there were no lighting available in any of the units 10x20 It gets pretty dark in there there weren’t even any available outlets on the exterior walls to maybe run an extension cord for a small lamp so maybe you could see,I don’t know maybe the rules varies state to state this is the first time ever I’ve rented one where it was so hot, No assistance from any employee when needed and there was no power source whatsoever once you got inside the building that’s definitely a first. I would never suggest this place to anybody my experience has been absolutely horrible and costly

Tori A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip c.  |  Overall Experience 
Rating:
5.0

I stored my motorcycle in one of their units and I was very pleased with my experience there.

Michael W.  |  Overall Experience 
Rating:
5.0

Very neat and clean facility. Easy access.

Gordon D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John P.  |  Overall Experience 
Rating:
5.0

I thought your monthly fee was too high.

Gloria R.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top