Customer Reviews for 24 Hour Storage Popps Ferry
(U-Haul Neighborhood Dealer)

423 reviews

1751 Popps Ferry Rd   Biloxi, MS 39532

(228) 207-1391

Office Hours

  • Monday - Tuesday:
    8 am–4:30 pm
  • Wednesday:
    8 am - 11 am / 12 pm - 4:30 pm
  • Thursday - Friday:
    8 am–4:30 pm
  • Saturday - Sunday:
    7:30 am–1 pm

Services at this Location:

Contact Us

(228) 207-1391

1751 Popps Ferry Rd
Biloxi, MS 39532

Services at this Location:

Office Hours

  • Monday - Tuesday:
    8 am–4:30 pm
  • Wednesday:
    8 am - 11 am / 12 pm - 4:30 pm
  • Thursday - Friday:
    8 am–4:30 pm
  • Saturday - Sunday:
    7:30 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Personnel at the pickup location were very friendly, professional and did an amazing job by confirming my order and connecting the rental cargo trailer. I loved doing business with this location

Robert B 
Rating:
5.0

This location is one the best location I have visited in a long time. The ladies were very professional, friendly, helpful and all equipment is well maintaine and clean. Great Job!

chiquita w 
Rating:
5.0

Ryan was a great agent! Thanks and will return for Uhaul truck needs.

Rhett J 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS T 
Rating:
5.0

Customer did not leave a comment.

Gregory G 
Rating:
5.0

Everything went great. Staff was wonderful. Thanks for top notch customer service.

Sonja C 
Rating:
5.0

Customer did not leave a comment.

Samuel A 
Rating:
5.0

Customer did not leave a comment.

Tammy B 
Rating:
5.0

Enclose the tops of the storage, so they're more secure.

Thomas P 
Rating:
5.0

Customer did not leave a comment.

Don C 
Rating:
5.0

Customer did not leave a comment.

Miranda R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
4.0

Customer did not leave a comment.

Tanicka C 
Rating:
5.0

Everything was great! The customer service was excellent.

tim a 
Rating:
5.0

The pick up location was very helpful and got me a truck. Your main office called me the day before pick up to tell me there was NO truck available! He said my only choice was to travel 6 HOURS round trip to pick up the 26' truck I needed! He refused to work with me and I finally just hung up on him out of frustration. The pickup location actually did have one truck and by renting it for an extra day, I was able to get it. I was in such a panic as I absolutely had to move that next day. No way to treat a return customer or any customer for that matter!!

DANIEL G 
Rating:
1.0

I felt I was rape on all the special extra charges... example when I returned the van I was told although it wasn't in the contract I was to run the van through a car wash therefore I would need to be charged, secondly, when I called to extend my rental I was charged $1.05 for the extension call, also originally, when I got a price I was told it would be $.41 per mile henceforth, when I actually rented the van I was told it would be $.92 per mile. The main side door did not open with the remote I had to reach into the door from the front door to open the lock to be able to open the door... lastly, what I found to be the "big rape" I was ask and charged $5.00 to cover tires and battery in case the van broke down... unbelievable charge. U-haul brings a new meaning to be rob and hustle, seriously! U-haul should be embarrassed by this behavior. I definitely will not use U-haul ever again. My telephone number is 504-813-0026 Respectfully, Dr. Lee Guice

Lee G 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

U-Haul app crashed numerous times while I attempted to return the vehicle. I was fortunate that the location was open and available to assist me.

Pepper G 
Rating:
5.0

Again great customer service on our drop off. We didn't close on our home in time and they worked with us to provide an extension.

Thomas M 
Rating:
5.0

I think everything was good, I had no problems with the truck are the employees

Robin W 
Rating:
5.0

Customer did not leave a comment.

Allison R 
Rating:
4.0

Customer did not leave a comment.

Darius J 
Rating:
5.0

The staff here was incredible. They both were so helpful!!! Highly recommend this location for any and all of your UHaul needs.

william f 
Rating:
5.0

Renting a trailer was a breeze and towing it was so easy.

Everett R 
Rating:
5.0

This was the closest drop off site from my storage and the people were very nice. They were very helpful as I reported on the vehicle and we walked around the vehicle for a detailed inspection. The staff had already started to Spray-cleaned and disinfected the interior to ready it for the next person before I left the facility. I can't say enough about how helpful and kind they were.

Barry W 
Rating:
5.0

Customer did not leave a comment.

Jared H 
Rating:
5.0

My paperwork and the truck I had did not match. That made it very confusing when I had to use roadside assistance. They went to the truck in the parking lot because that's what was in my paperwork, not the truck I actually had. We called roadside assistance because our ramp wasn't working properly. Plus the dome light in the truck never went off. And the seal around the driver door just came down which is a tripping hazard. They need to have that truck worked on.

Krystle L 
Rating:
5.0

Great customer service

Trenicoe B 
Rating:
1.0

I would never use this U-Haul business again. They are not trustworthy or honest and add charges that are not true..

SUSAN G 
Rating:
4.0

Customer did not leave a comment.

Jessica D 
Rating:
5.0

Customer did not leave a comment.

ALICIA M 
Rating:
4.0

Customer did not leave a comment.

Jackie O 
Rating:
5.0

No improvement needed!

Pamela T 
Rating:
5.0

All good

Monica B 
Rating:
5.0

Customer did not leave a comment.

Brian W 
Rating:
5.0

Customer did not leave a comment.

Andrew S 
Rating:
5.0

Sam was great

Mary H 
Rating:
5.0

Great, friendly staff.

Johnny C 
Rating:
5.0

Keep being you.

Ariel B 
Rating:
5.0

Customer did not leave a comment.

Jennifer D 
Rating:
5.0

Ladies working their so everything! Thank You.

David m 
Rating:
5.0

Representative did a great job! Very knowledgeable and professional. Thank you!!

Alan C 
Rating:
5.0

The lady that helped us was so nice and awesome

Michelle W 
Rating:
5.0

Customer did not leave a comment.

Danny T 
Rating:
2.0

The tail lights did not work. We were stopped by the police, but only given a warning

Robert P 
Rating:
5.0

Customer did not leave a comment.

Jeremy C 
Rating:
5.0

Customer did not leave a comment.

AMANDA O 
Rating:
5.0

Returned our rental van a day early only did 20 miles got charged for 56. Called our local U-Haul where we checked our van out spoke with Aaron, tried to explain to him and find out what was going on with our mileage and why we were overcharged and he told me not to freak out Don't freak out. He then went back to the van to recheck the mileage and came back and told me that he fat fingered it and that they Adjust it and call me back. I expected to to hear back from Aaaron but he had someone else call me back. I feel he has very poor customer service and he wasn't very friendly when we checked out our vehicle begin with. Then I'

Christina P 
Rating:
4.0

Customer did not leave a comment.

sarah k 
Rating:
4.0

Signage showing where to leave the equipment. Did not see any signs letting the customer know where to drop off the equipment and the place was closed when I got there in the afternoon. Of course it was a Saturday. Your app is not very good. It has several glitches in it and took forever to do the drop off on it. Kept losing its connection. Same thing when I was doing the reservation. App needs some work.

David W 
Rating:
5.0

Customer did not leave a comment.

Tine B 
Rating:
5.0

The staff I met and did business with was exceptional. They should be commended for their knowledge, professionalism, and customer service.

Richard C 
Rating:
5.0

Customer did not leave a comment.

Danny T 
Rating:
5.0

Customer did not leave a comment.

Tracy W 
Rating:
5.0

Customer did not leave a comment.

ALFRED M 
Rating:
4.0

Had to park trailer myself because their equipment was inoperative

David H 
Rating:
5.0

The staff was professional and pleasant.

Linda T 
Rating:
4.0

My only issue is if people are expected to return trucks after hours by using their phone, internet service should be provided

Charles Z 
Rating:
5.0

Nothing

Danny T 
Rating:
4.0

Customer did not leave a comment.

Cynthia N 
Rating:
5.0

Great!!

Mitchell M 
Rating:
4.0

Customer did not leave a comment.

David H 
Rating:
5.0

Customer did not leave a comment.

Dinah M 
Rating:
5.0

Thank you.

MICHAEL D 
Rating:
5.0

Have more accessible appliance dollies. The lady was helpful. She even called another Uhaul inquiring about an appliance dolly. Other than that my experience was excellent.

Sandra L 
Rating:
5.0

Staff were excellent, I showed up after closing without realizing the store had closed. They still assisted with a rental and were extremely helpful. The only issue i had was with the app as I could not return the rental due to it not picking up my location.

Oscar R 
Rating:
5.0

Customer did not leave a comment.

Ian M 
Rating:
5.0

Customer did not leave a comment.

Alfred M 
Rating:
5.0

This location came thru in a pinch. Originally went to a minimart on Iberville Road. Set up a rental, went to pick it up no one showed up. Sat there and waited almost an hour before contacting the Popps Ferry store. They did a great job switching reservation over to them and helping me.

Daniel H 
Rating:
5.0

Customer did not leave a comment.

clemon J 
Rating:
3.0

The uhaul I reserved at Fraisers was not brought back in time and I had to use a 9” cargo van instead. Everyone was very nice but what’s the point in making a reservation if when you get to the uhaul building there isn’t a truck for you and you have to drive to a different location and get a van that you cannot complete your task 100% with.

Elizabeth S 
Rating:
5.0

Well, I got an engine light that came on and I had to drive over to Gulfport from Biloxi so I think every location should have a tester to check and see what the area is for and for the engine light indicator

Robert F 
Rating:
5.0

Customer did not leave a comment.

JASON C 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
3.0

Customer did not leave a comment.

Kevin S 
Rating:
5.0

The two ladies who helped me were fast, efficient and got me on the road in about fifteen minutes. That, in my experience is unusual in the service industry these days.

Frank B 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
3.0

Maybe febreeze the cab, smelled rather like dirty socks. Also adjust your suspension, in the higher elevation going downhill it drove like it was getting ready to vomit and bounced like home made roller coaster.

Sandra C 
Rating:
5.0

Customer did not leave a comment.

EMILY J 
Rating:
5.0

Customer did not leave a comment.

Gregory G 
Rating:
5.0

Customer did not leave a comment.

Matthew T 
Rating:
5.0

Customer did not leave a comment.

Cheryl D 
Rating:
5.0

Customer did not leave a comment.

Carole Z 
Rating:
5.0

The ladies at the counter were friendly and helpful. They made it easy to change the size of my truck. I have used this location before because of the great customer service

Jennifer G 
Rating:
5.0

Customer did not leave a comment.

TASHIA P 
Rating:
5.0

Everyone at this location is the very best! Great location , very clean and easy access. I just no longer needed the storage unit but would definitely rent there again when I do!

Greg A  |  Overall Experience 
Rating:
5.0

Just remember to make sure the customer is taken care of and that all needs are met ..

Bobby L 
Rating:
5.0

Customer did not leave a comment.

Robert D 
Rating:
5.0

Customer did not leave a comment.

Mike F 
Rating:
4.0

Customer did not leave a comment.

Gregory G 
Rating:
5.0

Customer did not leave a comment.

Jeffery K 
Rating:
5.0

Customer did not leave a comment.

Xiem V 
Rating:
5.0

Customer did not leave a comment.

dawn m 
Rating:
5.0

Customer did not leave a comment.

Tyler R 
Rating:
5.0

Customer did not leave a comment.

Matthew T 
Rating:
5.0

I have used this location in the past. Always a helpful and friendly staff. Very clean and inviting.

Myles D 
Rating:
5.0

The manager greeted me warmly when I pulled up saying they were expecting me. She unhooked the unit and e-mailed me the close out paperwork. It took only 5 minutes to turn in the unit.

William S 
Rating:
5.0

Really great staff to deal with when check out Uhaul's truck rentals they handle the reservation with wonderful expertise an thankful of they're hello here.

MITCHELL M 
Rating:
5.0

Customer did not leave a comment.

Steven B 
Rating:
5.0

Quick, prompt service. The lady who signed this out inquired, was interest if we had had any problems with the truck. I appreciate that. She also answered a few of my questions about the business. Thanks again.

Margaret L 
Rating:
5.0

Customer did not leave a comment.

Jamey D 
Rating:
5.0

Customer did not leave a comment.

BRIAN K 
Rating:
5.0

Customer did not leave a comment.

Julie J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NEAL J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Camille M  |  Overall Experience 
Rating:
5.0

Agents were very helpful. Everywhere was clean.

NEAL J  |  Reservation 
Rating:
5.0

Climate controlled units were perfect for storage of art and furniture. Staff was outstanding!

ROBERT L  |  Overall Experience 
Rating:
5.0

Sam was very helpful. Everyone is friendly. Great place to store your items. Our items were stored for ten months. No pests. We didn't even have the couch covered and it was perfect. Not much dust given the length of time. I would use them again. Highly recommend.

Julia J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda P  |  Overall Experience 
Rating:
5.0

Always open, always friendly staff. Very clean and convenient, and cheapest one around.

DEBRA P  |  Overall Experience 
Rating:
5.0

Great Place over all storage areas on the coast.

Clemon K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rob B  |  Overall Experience 
Rating:
5.0

Great experience

John T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiandra S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheyenne S  |  Overall Experience 
Rating:
5.0

What a great facility, I was there almost a year with 3 units. The staff were amazing, helpful and actually went above and beyond for me a couple if times. Don't hesitate to use this facility !!

Caroline M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan S  |  Overall Experience 
Rating:
5.0

Cleanest, safest 24 hour storage I've ever seen. I will use you again for sure! Thank you.

Susan G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah M  |  Overall Experience 
Rating:
5.0

I was very impressed with your staff, very knowledge , helpful, it was a great experience at your facility when I was dealing with a low point in my life. Thank you all

VANESSA R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard H  |  Overall Experience 
Rating:
5.0

Crossroads seem to come and go but all went well at 24 hr storage with "Sweet Melissa"

Rome J  |  Overall Experience 
Rating:
5.0

Great service, clean facilities, easy to work with for the few months we needed storage!

Erica L  |  Overall Experience 
Rating:
5.0

The staff was very friendly, helpful and professional. Sam was awesome. Every business needs someone so attentive to the needs of your customer. Keep her happy. You don't want to lose her.

Doreen W  |  Overall Experience 
Rating:
5.0

The only problem I had was that I spoke to the lady and told her I would be moving out on Sept 24th. I went back to the building on that day around 4:30/5 and my access had already been deactivated. I had a couple things left in there and was not to access them. I called and was told I could come between certain hours the next day to get them. I was not very happy considering I had 3 units and 2 of them were paid for until Oct 5th and Oct 18. Considering I was still a paying customer I do not feel like I should have been deactivated so quickly. I didn’t get a call or anything. When I spoke to the lady Sunday to let her know I could not make it between the times they gave me she said they thought I wanted them to throw what was left in the dumpster. They had not done that yet, thank goodness. My problem is they would call on the due date if I had not paid yet but they couldn’t pick up the phone and call to make sure I wasn’t coming back. They just assumed I wanted to leave the stuff even tho the unit was paid for thru October date.

Tammy M  |  Overall Experience 
Rating:
5.0

Sam and Melissa are awesome ladies.. They always treated me like I was a friend.. Thanks ..

Mitchell B  |  Overall Experience 
Rating:
5.0

Very clean & friendly staff always ready to help when I stopped by the office. Great experience.

Dino V  |  Overall Experience 
Rating:
5.0

Honestly - the best storage experience I’ve ever known. Great people, facilities were A++.

Bob N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen S  |  Overall Experience 
Rating:
5.0

great experience. will use again in the future.

Shaun T  |  Overall Experience 
Rating:
5.0

Best climate control facility in Biloxi. VERY clean. They have alot of information about moving and everything you need to get started right in the office. Boxes of variable sizes, tape, bubble wrap, rent a truck 🚚 .

Joanne F  |  Overall Experience 
Rating:
5.0

Melissa was very courteous , and helped me with all that I needed. The storage room was excellent and adequate for my material. Thanks

Willie W  |  Overall Experience 
Rating:
5.0

The unit that I had was convenient, clean and well lit. Vehicle access was easy. Melissa at the desk was knowledgeable and went the extra mile of taking us to our unit. We turned in a trailer from a long trip and that was a peice of cake as well. I couldn't ask for or imagine an better experience than what I had. Melissa is fantastic

James M  |  Overall Experience 
Rating:
5.0

We recently moved out of another storage location to 24Hr storage facility. It’s like night and day as far as security, lighting, cleanliness! Wouldn’t hesitate to recommend!

Glenda C  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top