Customer Reviews for 24/7 Truck & Auto Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 24/7 Truck & Auto Service

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Ronald R. on

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Manager was very friendly and helpful

john E. on

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Customer did not leave a comment.

jake C. on

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Always a pleasure renting at this location

Bricker F. on

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It was good to have an actual person with whom to deal instead of trying to do everything online by phone.

Michael F. on

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Found half full pack of cigarettes and drivers side floor was muddy, left cigarettes in cab. No cell service at remote location, someone from uhaul cancelled my reservations while at location, had to go thru entire process over again. Plus quoted 131.00 when reservation created, after going thru reservation process AGAIN now charged 141.00 Wouldn't recommend this place again. RIP Off.

Leonard K. on

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The worst example of a rental company. They claim that they were going to give me a lowest rate guarantee. That did not happen. The limit for $0.39/mile was at 700 plus miles. I doubled that and was charged almost a dollar per mile. Never again!!!!

Tai D. on

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Alex, the owner, is a great man

Brian B. on

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I swept out my truck. You charged me 25.00. I put 20 in fuel...you charged another 14.ish and I did not buy smart move... 28.00.. I also rented for 2 days and some piece of shit texted me saying to return it and you were beginning recovery of vehicle...fuck you guys

rebecca S. on

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Great service

Royal B. on

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I told the owner the equipment was dirty as all my rentals from him have been. His comment was its winter that’s the way it is. He said he mopped the bed. He should learn to rinse his mop. The entire bed was muddy. I had to use my pads and blankets on the floor to keep my furniture from getting dirty.

BRYON J. on

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Pick up and drop off locations were great. Staff all chill. UHaul Corporate on the other hand was terrible, will never rent equipment again, god willing. Tried to get me to drive an extra 78+miles to drop off a vehicle needing maintenance for a measly 25$. Doesn't even cover gas, let alone time or cost to get back home. Insisted there was no space at contract's designated drop-off, when there was after a phone call. Vehicle had leaks inside, ruining photos, priceless, and $600 worth of legal documents. Drove terribly above 45mph, when discussed with rep it was "we know". Franchisee' were great, but the bigger Uhaul needs to get it's act together!

Charles B. on

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Very helpful

Mary B. on

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Teri F. on

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gara W. on

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Treated us well; professional and courteous. Thank you.

Debra G. on

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Brian C. on

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STAFF WAS VERY HELPFUL

Royal B. on

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The trailer was dirty both inside and out. We swept out over a half gallon of dirt that had nails, dirt, screws etc. if this had been one I would have turned in I’m sure you would have charged me a cleaning fee. The dealer was very nice and helpful but simply did not notice the interior condition. We didn’t either until we started to load. Thanks Royal Bennett

TAI D. on

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I returned the truck after 2 hours at 4PM. I requested the guy in the shop to check out the truck and close out the paper work. He said he will do it later and email me the receipt for I am good to go. I got texts, phone calls and emails stating that I have not returning the truck yet. It is very stressful for I have done what I supposed to do and your local guy did not do what he supposed to do and then I got harassed for it. I called and the same guy got the key yesterday said it is not his fault for computer did not closely it correctly no big deal. I told him I got texts, calls and emails which he said no big deal. I would not rent it from this location ever again. Very unprofessional and may not renting from uhaul. VERY BED EXPERIENCE PERIOD!!!

Donald H. on

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David M. on

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John P. on

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Richard B. on

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Lisa A. on

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Peggy M. on

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We've rented thru the Tillamook location several times. Always helpful.

JON E. on

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Wiper blades are worn out on drivers side I guess I should’ve checked Could have been a safety issue especially in Oregon

Cyndie S. on

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Customer did not leave a comment.

Nancy L. on

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So fast and effortless!

Alexander C. on

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Nice equipment always clean and ready to go

Charles T. on

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Everything went well.

Matthew A. on

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I had no idea where to go, walked into a side door of an auto shop, somone said "droppin off?" I said yes, he took my key and turned around and walked away. I wasn't sure if someone had just stolen the moving van or accepted my return.

Gary B. on

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Daniel C. on

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larry S. on

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Rod H. on

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deborah D. on

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The manager/owner, Alex Cole was very accommodating. I would recommend to anyone that needs this type of service.

CATHY B. on

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Customer did not leave a comment.

Kau'I W. on

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Having a sign or someone maybe pointing out where the office is to get the key and paperwork for the uhaul . Otherwise customer service was very nice and efficient. Thank you very much

DAN M. on

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No one was there at the time they were supposed to be open. I had to call the 800 number and just leave the trailer. Had to take pictures to prove I did do and that equipment was in good condition.

Anna M. on

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Customer did not leave a comment.

Leigh K. on

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The Internet was not working strong enough to complete the check in process

Andrew M. on

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The agent tried to overcharge me. I had a 24 hour reservation. The agent was late getting my truck by an hour. I picked upat 6:37 PM returned at 6:05 PM the following day. He said he had a rental at 5:45 & lost it. They could have waited like we did. Then he lied and said their was an odor in cab & he had to clean it. He tried to charge me $100 & my card declined. I had already paid 77.00 for truck & mileage.

Daryl H. on

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It is difficult to locate assistance to get your rental. There is no service desk are indication of where to go. When I dropped of the vehicle at the end of the day I found a couple of customers wondering around trying to figure out where to go to check out their rental.

James F. on

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The staff was attentive, fast and efficient.

Luis L. on

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Rob G. on

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I will never recommend uhaul to anyone, the equipment we rented became a hazard and could have killed someone.

Cathy E. on

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Laveta C. on

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Steven G. on

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Nichole C. on

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First off, my res was originally in Lincoln City. I received a call the night before pick up from a U-Haul representative stating that no one would be there to give me the keys until 10am. My movers were scheduled at 9. So thank you for the diligence. The guy at Tillamook was not there at the 8am pickup time. He was 20 minutes late. The process was quicker than normal. I didn’t get a walk through to point out any previous damages (I was now in a hurry so I didn’t protest). He was not professional at all. Used some colorful language constantly while making excuses as to why he was late. I’ve made a few moves with U-Haul and this was by far the strangest experience... Everything worked out in the end though.

David D. on

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A less grouchy owner

Brett W. on

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I was charged for a second day despite returning the trailer before 24 hours had elapsed from the scheduled pick-up time (actual pick-up time was later) and advising the store and receiving acknowledgement of the return from the manager.

Paula W. on

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William M. on

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Andrea S. on

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Alan L. on

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Philip S. on

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Tina N. on

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Messy office but I'm not renting the office , I got what I wanted and he didnt waste my time!

Danielle H. on

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Mark A. on

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Jean W. on

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Nothing!! Chad was fantastic. Super helpful in every way, friendly, polite, perfect!! I will tell everyone about this Tillamook U-Haul office. Service is fantastic!!

Dave B. on

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Only show in town, sort of numb to customer service.

David H. on

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Was questioned if I had been hauling gravel by person checking trailor in. Explained I picked it up that way and had only transported a motorcycle.

ALEX C. on

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lee M. on

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Terry C. on

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JUDY S. on

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Don T. on

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PETER L. on

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The Office is inside a very cluttered Mechanics Shop. Not super welcoming, but it gets the job done!

debra P. on

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You do not need to do any improve and is great place to do business.

William M. on

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Customer did not leave a comment.

Joel B. on

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This is clearly a small town location. I had to walk through a greasy auto repair garage. Find the office. Interrupt the gentleman playing games on his computer to come out and do a walk around. I asked if there were any additional charges, he stated that its whatever you paid on your invoice. Implying there would be no additional charges and then I find he charged me for an additional day, with a $14 surcharge. This is not cool. I will be going to Ryder from now on.

Marty D. on

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rick P. on

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David S. on

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Staff was friendly and very helpful.

TIM W. on

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Great customer service very friendly

alan F. on

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ron R. on

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Curt M. on

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Ryan M. on

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I don't want to enter a dirty cluttered full of grease auto shop to rent a uhaul. Owner is so lazy I had to manuver my truck to get to trailer and he expected it put back when returned. Not a great place to have a dealer.

buddy P. on

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Was charged an extra days insurance after bringing the vehicle back 15 minutes after the previous day's check out time and was charged a cleaning fee when I picked up a dirty vehicle Learned my lesson will not be returning there or using u haul again

ALICIA L. on

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People were friendly, office was hard to find. Office door could use better sign. Recommend.

Tim S. on

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Customer did not leave a comment.

amber M. on

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William M. on

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Above

kevin H. on

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Awesome customer service!!! Highly recommend!!

DEBRA S. on

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Very friendly customer service.

Mary E. on

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Keep doing a great service for your customers

ROB H. on

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Friendly helpful folks at this location - a welcome experience.

DAVID D. on

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Can't think of anything. The trailer was great. It pulled well and was designed for the bike I needed to move. The staff was very helpful and just nice people. All around good experience.

Adrienne W. on

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Brenna S. on

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Signage was not very clear.

Dori W. on

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Ryen S. on

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We ordered the uhaul more than a month in advanced and we still didn’t get the trailer we ordered on time. When we picked up the truck we still had to go drive another 3 hours away to go get the trailer we had also ordered.

PAM L. on

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Great place to rent from, very polite and helpful !!

patty I. on

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I was charged for the following day. I dropped the truck off the same day I picked it up now I have to call to get my money back.

ANTHONY K. on

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jessica G. on

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These guys were amazing .. Quick and easy ... Would recommend them to everyone

adela G. on

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Conrad B. on

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