Customer Reviews for 280 Space Self Storage
(U-Haul Neighborhood Dealer)

363 reviews

12399 Old Hwy 280   Chelsea, AL 35043

(205) 618-8137

Location Hours

  • Mon-Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(205) 618-8137

12399 Old Hwy 280
Chelsea, AL 35043

Services at this Location:

Location Hours

  • Mon-Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Maite S. 
Rating:
5.0

Ultimate nitpick, but the drop box for returned keys is quite small and takes some work to get the keys in there. Although I'm sure the narrow slots are for security reasons. Overall a fantastic experience thank you.

Brenton L. 
Rating:
3.0

Have someone at the office and make sure the equipment that I paid for is in the truck.

Paris J. 
Rating:
4.0

Customer did not leave a comment.

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

cdouglas V. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Customer did not leave a comment.

PHILIP B. 
Rating:
5.0

Great Customer Service

Donnie M. 
Rating:
5.0

Customer did not leave a comment.

Randy K. 
Rating:
4.0

Customer did not leave a comment.

Pat C. 
Rating:
5.0

Excellent service

JORGE Z. 
Rating:
5.0

Customer did not leave a comment.

TRACY R. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE L. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

GREG P. 
Rating:
5.0

Customer did not leave a comment.

KAREN C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

Trev B. 
Rating:
3.0

Customer Service was wonderful and I felt secure in the rental

Heidi S. 
Rating:
5.0

Customer did not leave a comment.

Russell V. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH D. 
Rating:
5.0

Customer did not leave a comment.

TERRELL C. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Chelsea Texas attendant very helpful and courteous. It was a pleasure interacting with him.

CARLOS B. 
Rating:
5.0

Kind of hard to get live person on phone. Have a texting option....

JEANELLE D. 
Rating:
3.0

Passenger side Mirror was missing. Broken plastic pieces were on the floor of the storage area of truck. I reported the mirror issue to the manager and was told it was legal to operate with only 1 outside mirrow and that he had reported the issue to U Haul and was waiting on someone to come out and make repairs.

ROBIN H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM Y. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
5.0

Great experience and glad we found the place!!

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

GARRETT D. 
Rating:
3.0

Cargo van was very dirty inside and out. Service was very good as was pick up and delivery. Van worked fine.

DAVID U. 
Rating:
5.0

Excellent customer service. Will definitely use again in the future.

BENJAMIN N. 
Rating:
4.0

Customer did not leave a comment.

Patrick L. 
Rating:
4.0

Customer did not leave a comment.

George M. 
Rating:
5.0

I'm not sure on drop off , no one was there for the drop off .

Dinah M. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
4.0

Very easy, efficiant to book a truck.

edwin T. 
Rating:
5.0

Excellent experience. Thank you!

ROBERT B. 
Rating:
1.0

Arrived to pickup truck and no equipment was there despite having been reserved. Truck cab was dirty, interior trailer light didn't work. Phone number for facility was non-responsive. Felt like I got bare minimum service for my UHAUL order, which delayed our move by hours and made the work much harder.

Albert S. 
Rating:
5.0

Customer did not leave a comment.

REBECCA N. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
3.0

The only bad thing is being a female alone, you CANNOT unhook a 12 ft trailer without a dolly or a Jack. I think there should be someone or something so it's not an issue. I got lucky and another guy stopped to help me!

SHERRY B. 
Rating:
4.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

JOEL T. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
4.0

It could really use more lighting. Only the area around the building was lit, and without any additional light in the lot where the trucks are kept, it was kind of creepy and hard to see. Otherwise it was just fine.

JAMES M. 
Rating:
4.0

Dropped off at this location when closed, so can't comment on cleanliness or personnel.

Ann H. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

The gentleman that assisted me was very pleasant and helpful! I didn't feel comfortable backing up the truck to the trailer (it was a stick shift), so he did it for me! I really appreciate how smoothly he helped my visit to go.

BREANNA B. 
Rating:
2.0

This location was closed, so had to use dropped method. According to signs it should have been open.

Elaine M. 
Rating:
5.0

Customer did not leave a comment.

Gregory A. 
Rating:
5.0

Customer did not leave a comment.

EVELYN S. 
Rating:
1.0

Please be open when vehicle is rented. No appliance dolly was was provided but was on my invoice. Unable to complete task of picking up new appliance.

Parrish W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

The location of the rental and staff are phenomenal. The equipment had major mechanical issues that need to be addressed by U-Haul. That truck should not be rented again until it is repaired.

BRANDY W. 
Rating:
5.0

Customer did not leave a comment.

VINCENT S. 
Rating:
4.0

Customer did not leave a comment.

CAROLINE N. 
Rating:
4.0

Customer did not leave a comment.

Stan B. 
Rating:
5.0

Jason was awesome! When I told him what an ordeal I had been through with this rental, he even apologized, when it had nothing to do with the drop off, only the preliminary pickup of all the equipment. The drop off of the truck, appliance dolly, and blankets was smooth and easy, especially thanks to Jason!

Randy C. 
Rating:
1.0

Y'all can all die that's what you can do weak ass hoes

JORDAN W. 
Rating:
5.0

Customer did not leave a comment.

VINCENT S. 
Rating:
5.0

Absolutely amazing customer service! Had everything I needed. Jason was very helpful! Would highly recommend!

LAURA G. 
Rating:
5.0

Website did not allow a mobile check in. I have used that feature previously.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE M. 
Rating:
5.0

Customer did not leave a comment.

David R B. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY H. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Excellent service and friendly.

DEBORAH N. 
Rating:
1.0

I booked a cargo van using the mobile pick up/drop off option. The app glitched and forced me to repeat photo and information submissions several times at pick up and drop off. Someone from the office texted me to let me know that cell service may be an issue, but it was practically non-existent. That combined with the fact that you need to be geo-located to the office to complete pick up or drop off made the what should have been quick and easy a frustrating and hours-long ordeal of driving around the parking lot trying to find cell service to complete the process. If the office is aware that cell service is an issue, they should not offer the mobile service!

Hai V. 
Rating:
5.0

Great customer service!!

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

BRUCE O. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
4.0

Customer did not leave a comment.

Margaret B. 
Rating:
5.0

Customer did not leave a comment.

Eve R. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
5.0

Was going to check it in on my phone when the man came and said: "Don't worry about that I will take care of it" and made everything simple.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

JACKIE C. 
Rating:
2.0

Don't change locations at the last minute to a far-away location.

DOUGLAS W. 
Rating:
4.0

Customer did not leave a comment.

Barry L. 
Rating:
4.0

Customer did not leave a comment.

Deane C. 
Rating:
4.0

Customer did not leave a comment.

Shannyn A. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
2.0

I was not made aware the location was closed prior to arrival. I had to do a mobile check in and there was terrible service at the location. I wasted 45 minutes trying to pick up the truck. Then when I got home the utility dolly was not on the truck and I have been charged for it.

Kelvin H. 
Rating:
4.0

Customer did not leave a comment.

Brandy W. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Everything great! The owner/manager was friendly and very professional. Highly recommend

Gary F. 
Rating:
5.0

Customer did not leave a comment.

PATRICK A. 
Rating:
5.0

Customer did not leave a comment.

Glynda A. 
Rating:
5.0

Customer did not leave a comment.

ANDREA S. 
Rating:
4.0

I had a good experience with no complaints or problems.

KELLY H. 
Rating:
5.0

Interior on the cab was not cleaned very well.

David G. 
Rating:
5.0

Customer did not leave a comment.

CAMERON H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Fast and friendly service!

DUSTIN H. 
Rating:
4.0

Took 25 minutes to check in on the mobile app. The store actually opened before I could get checked in so wasted 30 minutes. The cargo area of the truck was fairly clean but the cab had not been cleaned in recent weeks. Not a big deal but in this Covid environment it was a bit concerning. Had to wipe the entire cab down with antibacterial wipes to feel comfortable.

Sam F. 
Rating:
5.0

The pick-up was convenient and friendly. The tips regarding traveling with a U-Haul (how to back into a space) were extremely helpful

Laura C. 
Rating:
3.0

They were supposed to open at 8:30, but no one showed until 8:47 and I was in a big hurry!

PHILLIP B. 
No reviews have been submitted for this location.

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