Dropping off the truck has been a nightmare. Location is in a valley with no cell service. The after hours box has a message to the customers that's not legible, so no idea what that even. I was unable return my truck through the app or uhaul website because of no cell service. I took pictures of my own, stuck the keys and contract in the box and hoped for the best.
KIMBERLY C
280 Space Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chelsea, AL 35043
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Customer Reviews
- 4.0 Average Customer Rating
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The mobile process is new but convenient as long as you have a good signal. Truck was in good condition, but there was no dolly in truck that I rented.
Brian BRenting from U-Haul was a terrible experience! Originally I was to pick up the truck in Columbiana at 9:00am (this was guaranteed). Then the day before I was to get the truck, I received a text telling me the pickup location was now in Calera. Upon arriving at this location, business was closed and I was not able to use the App to get access to the vehicle key (the App stated that I did not have a reservation). After a half hour call to the regional support, I was directed to go to Chelsea ( over 20 miles away) to pick up truck from that location. Once at this location, it took me about a half hour to use the App process to get the vehicle key. Finally got on the road with the truck at 11:06 am. This ordeal was more than frustrating! I will never consider using U-Haul again!
Thomas MIt is not lit at night at all. Super dark. Horrible cell service and guest WiFi for mobile check in. Not a good experience. I also ordered 2 furniture dolly’s and a utility dolly and I didn’t get any but was charged for them. I called and was then told that that location does not offer them. Was told I could go to another location to pick them up. But come on!!! It’s principal here. Horrible experience and will not use U-Haul again.
Shanda E24:7 location where there is no internet so you can’t communicate to get your code to get a truck No office, we stood around 40 min . Thank God a man came by that knew the owner and called him He helped us get the truck This place needs to close down!
Patricia H