I was charged significantly more than my reservation said i would be. Then the agent seperated my truck and trailer into two seperate purchases when they did not have the truck and trailer at the place the reservation was made for. On top of it all the charges on the receipt are 51.00 less that what i was actually charged. I am very upset and feel that i have been cheated and conned at every chance, Terrrible. Just terrible. (Drop off location had no issues)Joshua K.
Moving Truck Rental in Chelsea, AL at 280 Space Self Storage
(U-Haul Neighborhood Dealer)
Chelsea, AL 35043
Services at this Location:
- Mon-Tue: 8:30 am - 4 pm
- Wed: 8:30 am - 12 pm
- Thur-Fri: 8:30 am - 4 pm
- Sat: 8:30 am - 12 pm
- Sun: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Chelsea, AL 35043
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Drop off location was prompt and answered all my questions . Followed thru as they stated .MANSELL G.
Jason went above and beyond what he needed to do to help us with our rental. There were some issues with picking up the rental and returning it through the app. He helped us secure the rental by making the necessary adjustments to our order and then he contacted me after hours to help with the return. He didn't have to do that but he chose to do so. We usually rent a U-Haul every other week to help deliver food to our food pantry. We will do everything in our power to rent through this location from this point forward.Brandy W.
No one was there for the drop off but not issues where encountered. The app makes everything very easy to do with very good instructions.George S.
Agent, Jason was helpful.RICHARD K.
Appreciate Your Help in getting trailer confirmed for us. This is our second time renting a trailer from this location. Great Service! Lynn FitzgeraldDANA B.
Friendly and effective!!! ThanksROBERT B.
The reading on the fuel gauge was different than what was on my contract when I picked up vehicle. When I returned the vehicle I filled it up back to the level it was before I started driving it according to fuel gauge. I was then notified I would be hit with a $21 dollar fuel service fee. I put over 4 gallons of gas in vehicle and drove a total of 40 miles. The fee was for an additional 5 gallons of gas. So it took 9 gallons to go 40 miles? Total rip-off. I have done business for years with U-Haul with no problems but this is ridiculous.ROBERT J.
Very friendly. Quick response for an immediate need.RONALD R.
Rented a truck and appliance dolly for pickup at 8am. Got a text the afternoon before stating there was no appliance dolly available. My wife had to go to Home Depot to rent one. Got there at my 8am pickup time but the remote pickup app didn't work (VERY FRUSTRATING), No problem, the store was supposed to open at 8:30. The office worker/check out guy didn't arrive until AFTER 9AM. This was extremely inconvenient for me as I was burning daylight in my productivity for the day. I feel at the VERY LEAST, I should be awarded a refund of 50% of my rental price for lost productivity, inconvenience of having to rent an appliance dolly at another retailer (after my reservation was confirmed at U-Haul) and the office guy showing up late and not responding to my text Friday night. All in all, I think a full refund is appropriate for future business/good will. I can be reached at 813-610-6255. If I am not available, please leave a voice mail or text me. I respond to email as well. Thanks for asking for feedback, please act on it.MICHAEL K.
Provided much needed services nothing to add Personnel good work withRICHARD T.
Crooks, asleep at the wheel. No one there, then they charged me late fees when they finally showed up. I'm refusing charges and reporting to the BBB.DAVID D.
You have to go see Jason @ 280 Space Self Storage for all of your U-Haul needs if you are in the Birmingham area. He managed the transaction from start to finish and made the rental process extremely easy.MARK B.
Eric was very helpful both times I've come here to this uhaul locationEDELMIRO L.
Very neat and clean. Employee was very helpful.William M.
We dropped the truck off after hours, so we didn't go into the location, nor see anyone. I did speak to them to verify that all was fine with the drop off, and they were very nice and helpful.Diana S.
Very easy to access and the trailer was in top shape.TIMOTHY F.
Great experience! Super easy!Michael K.
My only major problem was with your check in procedure at pickup using the app. It is the most ridiculous procedure I have ever been through. The lack of communication prior to arrival in regard to needed items (eg 2 people to contact) what a pain. I will never use the app check in again.Michael A.
No additional comments, rented truck and was on my way.Kelli W.
STOP cheating and robbing people.JAMES M.
I set up a mobile pick up because I needed my truck by 7:30 and they don't open until 8:30. We got there to get the truck and it WAS NOT set up for mobile pick up so I called customer service and they changed it for me. Once I got to the key retrieval the box that they key was supposed to be in was wide open and no key inside. So we had to leave and wait for them to open to get our truck which completely defeats the purpose of a mobile pick up. This is the third time this company has made things so difficult for me I will NEVER use U-Haul again. Every single location across the US is disorganized and has no clue what they are doing. I used U-Haul because they were the cheapest but it is so worth the extra money to go elsewhere. Thanks U-Haul, you made my moving day even harder.Thomas K.
Jason is the best! He demonstrates what customer service suppose to be.JEFFRY C.
Please contact me for further evaluation of rental experience. 205 587 3907FRANK H.