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Rachel S
Customer Reviews for 2nd Time Around Thrift
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good communication call m for extended mi rental for truck good job thanks
JOSE AEverything was fine.
william GCoverage was added to my bill when I declined all coverage when setting up my reservation. When I brought it up to the worker at the location I dropped the truck off at, they told me I needed to contact UHAUL directly, and they couldn't help. I would also like true price transparency. When I made my reservation, I was quoted $41. When I got to the UHUAL, it had $19.99 advertised all over the truck. My final bill ended up being around $90. I used the truck for 2 hours and in all honesty, will probably not be using UHAUL in the future for any needs due to outrageous pricing and poor customer service system. The workers at the UHAUL location should be able to help me in person instead of me having to leave and call a different person. I will say the ladies at the business I picked the truck up from and dropped back off at were very nice, just could not really help.
Brittany WNice employee but the truck was smoking from the exhaust most of the 2 days and the check engine light was on the entire time. I was told it was due to needing a new gas cap & hasn’t been driven in a while. I will never rent from this place again.
Steven HGood already
Paul MEverything was excellent. Staff was friendly and helpful.
Steven CIt was a quick and easy process. No problems - I was able to get in and get out.
Joseph LKatie is always so polite, thorough and fast.
diamond hThe location was a little difficult to find. . The woman that assisted me was friendly.
Tory ELocation was very convenient. Like that UHaul works with small business to help provide other alternative routes for income for them. The ladies at this location were very friendly and helpful in ensuring I didn’t get charged extra.
James BConvenient location, friendly staff, clean trucks and equipment.
Evan AThe truck's cab was dirty, frame where the bumper mounted bent. The manager's shifty amount was much different from the online quote. We were charged for a dolly that we did not use, which was still connected to the UHAUL security strap, and the pads were still closed with the security strap. we were charged for every mile normally the first 25 or 50 miles come with the rental at no charge.
Clinton SThe trailer I rented had packing tape around the electric wires, the driver side lights didn't work the tire blew out about 3 hours into my trip, and the Uhaul app could not pinpoint my location. I made my 7 hour trip but it was at at all a good experience.
Shawn DThanks for serv good for coustomer.
Richeal KKatie was very helpful, contacted me back and help finding truck at different locations to get it sooner. We ended up with the truck at this location. Thank you.
Dedy RAll good
Lino SI reserved a certain size of truck. They didn't have that size, and couldn't get it for my schedule pickup time (they could get it later in the day, but that wouldn't help me with the movers I had scheduled). Charged me for a larger truck than I needed, no ability to to get the rate I booked for the original truck. Blamed UHaul policy. I'm sure it is UHaul's policy, but the location made it my problem (and more expensive), hence the low rating. Using Penske or literally anybody else next time.
Christopher GKatie was great!
Bran SOwners were helpful and professional, I will definitely come to them in the future.
Manuel EVery friendly and helpful staff.
Scot HExcellent service
Herberth SNothing everyone was nice and made me welcomed.
Gabriel WI had to jump start the vehicle twice and when I brought it back with the gas under the level it “should” have been, they charged by the book. Super unhappy with this experience, may be the last time I book a U-Haul.
Brian LI was charged for a dolly I didn't use, even had my own. Also charged for a cleaning fee, but the lady couldn't provide before pictures. I'm not saying there was some dirt, but there was prior and I left no trash or any mess, yet was charged extra for it. I even brought it back with extra gas and 4 hours prior to it being due.
Matt LKeep providing friendly customer service!
Jana FDid not request pick up or drop off lactation very disappointed won't be using uhaul ever again technically a local love but paid almost 200 dollars
Mason LThe 2 lady's working in the office are super nice and very helpful.
Adrian ROwner was wonderful! Fast and easy experience. Would recommend for sure.
Sebastian DKatie was friendly, helpful and very informative!!
diamond hExplained very well
Karrie HVery nice costumer service
Orlando ANothing, very professional people!
TADESSE WThese people should not rent U-Haul equipment, trucks or trailer. They rip you off and force you to sign up for optional services, they are not the right operator and should not rent Uhaul truck or trailer. Too many bosses and neither know what to do or run a decent operation.
Farshad STerrible location. Extremely shady and dirty. There were homeless people everywhere. The lady at the store was elderly so I had to decouple the heavy trailer on my own. She told me to park it in a random place in the parking area for the shopping strip mall. I hope it doesn’t get jacked. Terrible experience. Will not use this location again.
Bechara RWhen I returned the truck they didn't check me out right. She never looked at where my gas gage picture or mileage picture. We estimated 20 mi. yet went less then 10miles. Then she never came back in the store. My balance owed Bill is INCORRECT!
Chris CUhaul scheduled me for 8:00 when the location was not open. Then the location was late. Overall I had my trailer at 11:00.
Ashley JSloppily managed vehicle pickup, caused 2 hour delay, was downgraded to 15' truck even though 17' was specified and showed as available. Will not be using this location again.
Sean BThe door on the handle on the door was loose from the inside and the location said I broke it.there was no possible way
Tieda YIt was a very comfortable and easy experience and I would rent from them again
joyce wAfter the mixup this location and the manager that helped me get everything right were extremely accommodating after driving cross country.
Jaimes BGreat customer service. Answered all the questions I had.
Jesus VI liked the location but the pad lock on the truck basically didn’t work so I couldn’t lock up my stuff at night. But the lady did inform me the lock was hard to use before I took the truck. I loved the customer service.
TAMIA BExcellent service and product knowledge.
James M