Customer Reviews for 2nd Time Around Thrift
(U-Haul Neighborhood Dealer)

153 reviews

12507 E Mississippi Ave Ste 102   Aurora, CO 80012
(In NE corner of strip mall along Salem St, In building to the right of the Super Laundromat)

(720) 306-0158

Office Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 11 am - 6 pm

Services at this Location:

Contact Us

(720) 306-0158

12507 E Mississippi Ave Ste 102
Aurora, CO 80012
(In NE corner of strip mall along Salem St, In building to the right of the Super Laundromat)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 11 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Timothy L 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS F 
Rating:
4.0

Customer did not leave a comment.

MARIA N 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Your team has done an incredible job assisting me as a repeat customer, so I have no suggestions for improvement. Thank you very much for everything you've done to make stressful moving situations easier.

CAMILLE N 
Rating:
4.0

Customer did not leave a comment.

JOSEPH D 
Rating:
5.0

The truck should be check for possible transmission and break problems.

janet r 
Rating:
2.0

Make sure the inside of the trailer is cleaned out and doesn't smell. But most importantly that the wheels are secure and nothing is going to break. Something underneath of our trailer broke I can't remember what it's called but our trailer was tilted and the tire was rubbing. Causing us to have to buy some rachet straps to put it up because of the tire rubbing. Our drive took us 13hrs instead of 11hrs. Not a good not a good experience I was very concerned of our safety and breaking down late at night.

Irene S 
Rating:
5.0

Excellent

Wilmer M 
Rating:
4.0

Check me in when I come in. Not just blow me off when I come in saying I would get an email. The email has me checking in at 7pm the time they close, when I dropped it about 6:06pm, Customer service is key! Didn’t feel well taking care of.

Cathy C 
Rating:
5.0

Staff was very friendly and helpful!

Taneisha L 
Rating:
5.0

Customer did not leave a comment.

Miguel A 
Rating:
5.0

Customer did not leave a comment.

Mariah T 
Rating:
5.0

Customer did not leave a comment.

Jasmine R 
Rating:
3.0

Everything was exactly like it should be. No issues at all and I could give the staff a higher grade if that was an option. I was just returning my trailer so not a whole lot of room. Above average staff.

ALEXANDER N 
Rating:
4.0

No ideas at this time overall, a very good experience.

Jacob H 
Rating:
5.0

Great. No waiting

Robert M 
Rating:
5.0

The staff was very accommodating and flexible. I ran a little behind schedule and called to inform that I may need more time. They were extremely helpful and easy to work with. I was able to accomplish the task but took more time than what I anticipated. Thank you so much.

Alfred H 
Rating:
5.0

Excellent customer service, I recommend to anyone family and friends thank you 👍

Eyasu Y 
Rating:
5.0

Everything was great. Keep up the good work.

Aljeandro B 
Rating:
4.0

Customer did not leave a comment.

Nicolas V 
Rating:
1.0

So I rented a U-Haul for a Day. We get there to pick it up and the lady said that the last customer didn’t put gas and that she wasn’t able to put in gas or whatever. But that if we wanted we could put gas and that U-Haul would credit us $28 dollar of gas if we put gas. It doesn’t make sense because she charged us $86 dollars and we were only suppose to pay $58 dollars and she charge us the $28 dollars of gas too. Besides we still have to put gas because the truck was close to empty we wouldn’t make it anywhere. I think we should get our $28 dollar back because it’s not our fault that she didn’t fill up the gas tank before anyone rented it out.

Hugo L 
Rating:
5.0

Customer did not leave a comment.

LINDA S 
Rating:
5.0

Customer did not leave a comment.

Rachel S 
Rating:
5.0

Good communication call m for extended mi rental for truck good job thanks

JOSE A 
Rating:
5.0

Everything was fine.

william G 
Rating:
2.0

Customer did not leave a comment.

breanna e 
Rating:
3.0

Coverage was added to my bill when I declined all coverage when setting up my reservation. When I brought it up to the worker at the location I dropped the truck off at, they told me I needed to contact UHAUL directly, and they couldn't help. I would also like true price transparency. When I made my reservation, I was quoted $41. When I got to the UHUAL, it had $19.99 advertised all over the truck. My final bill ended up being around $90. I used the truck for 2 hours and in all honesty, will probably not be using UHAUL in the future for any needs due to outrageous pricing and poor customer service system. The workers at the UHAUL location should be able to help me in person instead of me having to leave and call a different person. I will say the ladies at the business I picked the truck up from and dropped back off at were very nice, just could not really help.

Brittany W 
Rating:
5.0

Customer did not leave a comment.

BRAYAN C 
Rating:
1.0

Nice employee but the truck was smoking from the exhaust most of the 2 days and the check engine light was on the entire time. I was told it was due to needing a new gas cap & hasn’t been driven in a while. I will never rent from this place again.

Steven H 
Rating:
5.0

Good already

Paul M 
Rating:
5.0

Customer did not leave a comment.

Brenda R 
Rating:
5.0

Everything was excellent. Staff was friendly and helpful.

Steven C 
Rating:
5.0

Customer did not leave a comment.

Charles A 
Rating:
4.0

Customer did not leave a comment.

Ken C 
Rating:
5.0

Customer did not leave a comment.

Reggie C 
Rating:
5.0

It was a quick and easy process. No problems - I was able to get in and get out.

Joseph L 
Rating:
4.0

Customer did not leave a comment.

Dustin P 
Rating:
5.0

Katie is always so polite, thorough and fast.

diamond h 
Rating:
5.0

The location was a little difficult to find. . The woman that assisted me was friendly.

Tory E 
Rating:
4.0

Customer did not leave a comment.

Grace T 
Rating:
5.0

Customer did not leave a comment.

Timur R 
Rating:
3.0

Location was very convenient. Like that UHaul works with small business to help provide other alternative routes for income for them. The ladies at this location were very friendly and helpful in ensuring I didn’t get charged extra.

James B 
Rating:
5.0

Customer did not leave a comment.

Chris H 
Rating:
5.0

Convenient location, friendly staff, clean trucks and equipment.

Evan A 
Rating:
3.0

Customer did not leave a comment.

Fred K 
Rating:
3.0

The truck's cab was dirty, frame where the bumper mounted bent. The manager's shifty amount was much different from the online quote. We were charged for a dolly that we did not use, which was still connected to the UHAUL security strap, and the pads were still closed with the security strap. we were charged for every mile normally the first 25 or 50 miles come with the rental at no charge.

Clinton S 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

Customer did not leave a comment.

ERMIAS T 
Rating:
3.0

The trailer I rented had packing tape around the electric wires, the driver side lights didn't work the tire blew out about 3 hours into my trip, and the Uhaul app could not pinpoint my location. I made my 7 hour trip but it was at at all a good experience.

Shawn D 
Rating:
3.0

Customer did not leave a comment.

SALEBAN O 
Rating:
5.0

Customer did not leave a comment.

Timothy K 
Rating:
4.0

Customer did not leave a comment.

Genesis D 
Rating:
4.0

Customer did not leave a comment.

Fabian G 
Rating:
5.0

Customer did not leave a comment.

Ryan H 
Rating:
5.0

Thanks for serv good for coustomer.

Richeal K 
Rating:
5.0

Katie was very helpful, contacted me back and help finding truck at different locations to get it sooner. We ended up with the truck at this location. Thank you.

Dedy R 
Rating:
5.0

All good

Lino S 
Rating:
4.0

Customer did not leave a comment.

Rashaan D 
Rating:
5.0

Customer did not leave a comment.

Steven T 
Rating:
1.0

I reserved a certain size of truck. They didn't have that size, and couldn't get it for my schedule pickup time (they could get it later in the day, but that wouldn't help me with the movers I had scheduled). Charged me for a larger truck than I needed, no ability to to get the rate I booked for the original truck. Blamed UHaul policy. I'm sure it is UHaul's policy, but the location made it my problem (and more expensive), hence the low rating. Using Penske or literally anybody else next time.

Christopher G 
Rating:
5.0

Customer did not leave a comment.

Mario G 
Rating:
5.0

Customer did not leave a comment.

Scott A 
Rating:
4.0

Customer did not leave a comment.

Melissa H 
Rating:
3.0

Customer did not leave a comment.

Christopher S 
Rating:
5.0

Customer did not leave a comment.

SHEILA C 
Rating:
4.0

Customer did not leave a comment.

Aditya K 
Rating:
5.0

Customer did not leave a comment.

Freda J 
Rating:
5.0

Katie was great!

Bran S 
Rating:
5.0

Owners were helpful and professional, I will definitely come to them in the future.

Manuel E 
Rating:
5.0

Customer did not leave a comment.

Timothy L 
Rating:
5.0

Customer did not leave a comment.

Hans A 
Rating:
5.0

Customer did not leave a comment.

NEAL P 
Rating:
5.0

Very friendly and helpful staff.

Scot H 
Rating:
5.0

Excellent service

Herberth S 
Rating:
5.0

Nothing everyone was nice and made me welcomed.

Gabriel W 
Rating:
5.0

Customer did not leave a comment.

Joseluis A 
Rating:
5.0

Customer did not leave a comment.

Anyes T 
Rating:
3.0

I had to jump start the vehicle twice and when I brought it back with the gas under the level it “should” have been, they charged by the book. Super unhappy with this experience, may be the last time I book a U-Haul.

Brian L 
Rating:
2.0

I was charged for a dolly I didn't use, even had my own. Also charged for a cleaning fee, but the lady couldn't provide before pictures. I'm not saying there was some dirt, but there was prior and I left no trash or any mess, yet was charged extra for it. I even brought it back with extra gas and 4 hours prior to it being due.

Matt L 
Rating:
5.0

Customer did not leave a comment.

Willi S 
Rating:
5.0

Customer did not leave a comment.

Joshua L 
Rating:
5.0

Customer did not leave a comment.

Cris G 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

Brenda H 
Rating:
5.0

Customer did not leave a comment.

Rubiel P 
Rating:
5.0

Keep providing friendly customer service!

Jana F 
Rating:
5.0

Customer did not leave a comment.

Ashey P 
Rating:
2.0

Did not request pick up or drop off lactation very disappointed won't be using uhaul ever again technically a local love but paid almost 200 dollars

Mason L 
Rating:
5.0

The 2 lady's working in the office are super nice and very helpful.

Adrian R 
Rating:
5.0

Owner was wonderful! Fast and easy experience. Would recommend for sure.

Sebastian D 
Rating:
3.0

Customer did not leave a comment.

Todd F 
Rating:
5.0

Katie was friendly, helpful and very informative!!

diamond h 
Rating:
5.0

Explained very well

Karrie H 
Rating:
3.0

Customer did not leave a comment.

Mia J 
Rating:
5.0

Customer did not leave a comment.

ERNESTO R 
Rating:
4.0

Customer did not leave a comment.

Kim E 
Rating:
5.0

Very nice costumer service

Orlando A 
Rating:
5.0

Customer did not leave a comment.

Cynthia H 
Rating:
5.0

Customer did not leave a comment.

Angela D 
No reviews have been submitted for this location.
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