Customer Reviews for 3 10 Diesel Works LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 3 10 Diesel Works LLC

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Jerry F. on

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Polite, professional, fast.

Kevin H. on

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Customer did not leave a comment.

MIKE I. on

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Craig S. on

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This was not the drop off location. Not surprising that this is wrong on your records as U-Haul did not have the correct contract in the system when I dropped off the trailer. The representative had to call U-Haul and sort it out. I had the correct copy, which was emailed to me by U-Haul.

Brett M. on

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I have used this location twice. My biggest gripe is that it is Closed on the weekend.. so no one is there to receive or help with equipment drop off

ROBERT G. on

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Chris E. on

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Michael W. on

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Uhaul changed my reserved drop off spot at the last minute. I ended up having my wife drive my large pickup truck and pull the trailer, which was very inconvenient. You need to do a better job with drop offs, Uhaul.

James O. on

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Everardo V. on

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Jerry N. on

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Location was closed when we dropped trailer. Could not comment on any items listed above. Prefer open locations, rather than just a drop box.

Larry H. on

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Van was dirty

Pamela H. on

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Great people to deal with, helpful, went extra to be sure be were hooked up correctly and explained trailer workings. Will use them again....

Steven S. on

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Customer did not leave a comment.

Jerry P. on

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Very helpful and knowledgeable.

Tal M. on

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The truck was very dirty and the window was completely obstructed with splattered bugs...hundreds of them. I had to clean them off the window myself. Despite the fact that I called before my arrival, I still had to wait fir the checkout person to finish “other” business. I was his only customer.

Christopher K. on

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It took way too long for them to return my call. More times than not, the call wouldn't go through when I called them.

Greg L. on

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You changed my original return drop off location to a site 15 minutes further from my house. The customer service rep told me that the new location did not have after hours returns so I could not return my vehicle until Monday afternoon because I had to be at work by 8am and the Uhaul facility did not open until 9am. I was charged an extra day for the inconvenience that you placed upon me. Terrible experience on both ends of the transaction.

Michael H. on

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Staff was friendly, helpful and knowledgeable.

Bryan R. on

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Ashley A. on

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Gerald N. on

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Jheremie W. on

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Fast service, and very helpful.

Floyd D. on

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We arrived at this location dressed to travel. The person that we had help us helped hitch the dolly to the RV and after checking the lights etc. said have a fine trip. I was standing there and he said I'm finished. My wife and I had to load the car on the dolly without any assistance. It was lucky that I had gained some knowledge from previous rentals to finish hooking up. On my first stop I checked the tie downs and noticed that a safety chain to the RV was too loose and dragging on the pavement.. I was not pleased by this person at all.

Scott R. on

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Bob H. on

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Keep record of a customer in the computer. I was on the phone for an hour ordering it then another hour an a half picking it up .I have ordered 3 trailers in the past year same problem 1 1/2 hours to pick up

David G. on

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Martin K. on

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Kory W. on

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This U Haul location was hardly recognizable as a U haul location. I had to ask. I was told to drive around back so they could unhook the trailer from my truck. I was told by the U haul employee to pull the trailer to the back of the lot, and that he’d be jumping in. So he jumps on between the trailer and truck to ride because apparently it’s too far to walk. I’m thinking “ok if something unfortunate happens I’ll probably be sued”. Is this kind of thing business as usual? I was not cool with this and I don’t recommend this location.