Customer Reviews for 3 J's Janitorial Services

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 3 J's Janitorial Services

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Clayton M.
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This U-Haul location rented a truck to a person who used my email address. I received notices, receipts and other information about the person who rented a truck on the other side of the country. This company should include a proper email confirmation step and conform to current security practices!

ROBERT K.
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Shirley is wonderful! Very helpful, will use her service again

angela M.
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Customer did not leave a comment.

SUSAN R.
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Customer did not leave a comment.

VERONICA O.
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Nothing everything was perfect.

Peter F.
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Customer did not leave a comment.

MANCHESTER B.
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The Best one I been to yet 5starts rating for me love this place an staff is very friendly thanks again for giving me the best experience

Stephen W.
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nothing, the staff at 3Js had to deal with a bunch of issues (with other customers) and they handled everything professionally and with a smile.

DAVID M.
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Customer did not leave a comment.

FRANCES Z.
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I got charged for gas when I brought the vehicle back full. I put gasoline in it before I returned it. I was never charged for fuel twice before by any other U-Haul

CHARLES C.
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Customer did not leave a comment.

Freddie B.
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Of all the U-HAUL facilities I rent from this is the bottom of the totem pole. When I have to lift and attach the hook ups myself, then I question what service I am paying for. This was a 4x8 trailer pick up. I had a 6 x12 scheduled for pick up at the same place a few days later. I cancelled that reservation and switched it to 400 Orchard Drive in Columbia. If they couldn't up up the smaller one I knew I would be in trouble with the larger one.

LONNIE D.
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Incredibly nice people to work with. Shirley went way of her way to find me the trailer I needed and I really appreciate it. Great customer service/help.

Bob F.
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Customer did not leave a comment.

Qian L.
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Customer did not leave a comment.

Joyce L.
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I will definitely use this location again whenever I need a uhaul!! More than helpful and very fr.

Glenn W.
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Customer did not leave a comment.

Bradley P.
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Customer did not leave a comment.

KINGSLEY D.
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Customer did not leave a comment.

GLENDA G.
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I'm not really sure, keep to your plan, you've made great strides improving the business since I was last therr picking up a trailer.

Robert B.
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The customer service was A+, extremely friendly and helpful. The truck on the other hand was nothing but problems. The first truck given had no AC then the second truck had no power steering, had issues sputtering and actually stopped running while driving twice. Had almost 200k miles on it.

Susannah S.
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Customer did not leave a comment.

Scott K.
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Customer did not leave a comment.

Tina P.
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Very helpful and pleasant to work with.

Veronica B.
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Thank you for your quality service. It was a pleasure working with you.

Roxana B.
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Customer did not leave a comment.

omar A.
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excellent reception customer focus very helpful

James H.
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n/a

Marcus M.
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I was scheduled to pick up at another location and got no notice via text etc that we needed to pick up at different location until we arrived at the first location. Lady at first location handled well but complicated things for my wife. Also could not upload my DL via app.

Michael T.
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Customer did not leave a comment.

ralph L.
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the whole uhaul experience with great! made possilbe by great people on each end of the rental!!!

Michael H.
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Shirley went above and beyond in assisting us with our many questions and concerns. We truly appreciate her professionalism!

Dexter W.
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Customer did not leave a comment.

Sean V.
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No improvements needed. Shirley had my car hauler ready as promised and was absolutely fantastic to deal with. I will definitely go to her for any of my future Uhaul needs.

Jeffrey M.
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Customer did not leave a comment.

Cynthia P.
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Customer did not leave a comment.

Kevin B.
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Shirley was very friendly!

Deborah F.
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I have nothing but good things to say about this location. They were very helpful and I will definitely use them again.

Jason A.
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Customer did not leave a comment.

Carol C.
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People super friendly

joey H.
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The location and customer service on site was excellent. Very friendly. I will rent from this location again, for sure. I did have an issue with the app. It wouldn't let me log in even though it sent a verification to me. Highly highly frustrating. I won't be using the app in the future. I will just call to reserve and use this location because that experience was very good.

MARK J.
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Customer did not leave a comment.

Ross C.
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My pick up time was 11am but i didn't leave with the truck until 11:30am. What's the point of checking in 24 hours in advance if they rep still has to put information in. I was guaranteed a 15 ft truck but when i got there i was told this was a local truck although i submitted that i needed it for a one way stop so i had to pay more money for a bigger truck i didn't even want. Very slow service.

Geraldine D.
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Service was great didn't have to wait long to be check in and out overall great service

Robin J.
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Customer did not leave a comment.

Jamie M.
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Customer did not leave a comment.

James H.
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Customer did not leave a comment.

Tyler L.
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Customer did not leave a comment.

Jacqueline S.
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The service was excellent!

Stacey C.
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Customer did not leave a comment.

Brian T.
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Truck pickup went smoothly using the app. Was on my way quickly shortly after arrival.

KYLE B.
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Customer did not leave a comment.

Kathy H.
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Great

Natario R.
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Great Customer Service

Kerri V.
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Customer did not leave a comment.

Jeanitta F.
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Exceptional customer service.

Hali L.
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Customer did not leave a comment.

david B.
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Brandon C.
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Customer did not leave a comment.

Martha H.
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The receptionist was very friendly ,she done everything thing perfectly....I will be back to that location soon

Robert L.
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They are great.

Jessica A.
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She was very nice and patient with me. Wish I had met her before I moved out of that area.

Stephen F.
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Very friendly

Jackie J.
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Professional staff, warm and welcoming environment. Equipment was displayed very well. I definitely will use this location again for my uhaul needs.

Marcus R.
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more like a self serve location. Hook up and unhook the trailer yourself.

stephen M.
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Excellent service.

James H.
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Customer did not leave a comment.

jack C.
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Ms Shirley was great. Professional and courteous. Thanks

Holly H.
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Customer did not leave a comment.

John T.
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Shirley and Jerome were very helpful going above and beyond to offer excellent service. I had the wrong size hitch on my truck on the morning of pick up. Shirley provided the correct size from their inventory. I didn't have proper tools to install it so she called her husband Jerome. When he arrived we found my hitch needed a special tool to remove the ball. He pulled the hitch from his truck and let me borrow it for the move with no charge. Shirley refunded my money for the new ball I no longer needed. When I started to lift the trailer to attach it to my truck Jerome said for me not to bother with that, he would do it. I've had not so pleasant experiences with rentals before but I left 3Js Janitorial Services with a smile on my face

Dedi S.
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The truck was clean. Rough ride. I thought it was going to break down. I went there looking to rent a 10ft truck to move some stuff to storage. They did not have any 10ft trucks anywhere near. I had to pay 15ft price. I got the truck at 4pm. Was told I needed to return by 10pm. Even though they were closed. And I could not keep it for 24hrs. I took it back at 3pm the next day not even 24hrs and was charged for another day. I should have gone to Penske like I started.

Lester W.
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Customer did not leave a comment.

Gabriela S.
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Customer did not leave a comment.

Orrin B.
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Shirley was wonderful and easy to work with!!

thomas D.
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Good job!

Leanne S.
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Very friendly and helpful - great customer service.

jeffrey M.
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Customer did not leave a comment.

Kathy J.
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The agent, Shirley was informative and clearly knew how to process my truck rental. Thank you.

Timothy B.
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Customer did not leave a comment.

Alan P.
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Only cab was swept out. All windows inside and out were filthy. Gas was on empty but was given a 24 dollar credit, but should have had more gas. So overall not happy at all with this location.

Darlene N.
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If you're arriving at the pick up location I recommend not using the phone to get the keys, etc. You'll save 30minutes by just going into the office and finish the contract there. The woman at this location was A+ wonderful!

vernon C.
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Customer did not leave a comment.

Anthony W.
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Very efficient and timely service.

Erica R.
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Mrs. Charlene was sweet, sincere, thoughtful, helpful! She was amazing person! Appreciate all she did to help us, and remind us to keep faith everything is going to work! God Bless you Mrs. Charlene and your family! Definitely would recommend this location!

David A.
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Mrs Shirley is great at what she does, very friendly and will recommend her to her everyone

Albert S.
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They were so sweet and fantastic! Will definitely use them again!

Samson V.
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The cost was a little high, considering we returned the rental early a credit would have been nice!

SHANNON B.
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From the time I called Mrs Shirley was so kind and helpful in a very stressful situation for me. I felt like I was talking to a friend or family member, she was so understanding and accommodated me with the truck we needed. I would recommend this location to anyone who is in need of a uhaul. Thank you Mrs Shirley for everything, you are the best!!!!

delbert B.
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Customer did not leave a comment.

Ronald H.
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Keep the manager Ms. Sherly, she came in on her day off and helped me complete my reservation. She was patient and kind, I really appreciate the extra effort that she offered to make sure I was a satisfied customer THANK YOU UHAUL

Ernest R.
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Nothing. Just keep doing what you are doing.

John V.
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Lady was extremely friendly and polite. Computer system was a pain and my information had to be inputted several times which delayed my pickup. Even so, she was wonderful to deal with and I will try to use this location if I have any further trailer needs.

Scott K.
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Customer did not leave a comment.

Jean B.
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Customer did not leave a comment.

Felicia C.
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Customer did not leave a comment.

bill M.
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Customer did not leave a comment.

Warren S.
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Nothing!!

Thomas B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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