Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Left tire was 30 pounds low, the worker didn’t have a tire pressure gauge, luckily I did. We put air in the tire, tire showed signs of dry rot in the tread. I should have demanded a different tire or trailer, because the tire blew out and caused me to sit along the highway for two hours. Which in turn caused me to change my schedule and add another day to my trip. U-Haul was was very quick to change me for, where is my compensation for fuel and time while waiting for a tire to come 7 miles away for 2 hours, without any follow up until the tire was replaced? I know someone is dispatched now.
Don K
Rating:
5.0
Customer did not leave a comment.
Diane S
Rating:
5.0
Everyone that I have talked to in San Antonio Tx and Alpine Wyoming has been so helpful and understating
Thank u to everyone in both cities
Christine Rodarte
Christine R
Rating:
5.0
Customer did not leave a comment.
Jasper c
Rating:
5.0
Customer did not leave a comment.
Jack M
Rating:
5.0
Crystal at the Broadway location in Idaho Falls was exceptional to work with.
Geoff P
Rating:
5.0
Outstanding customer service. Always friendly and helpful.
Jim T
Rating:
5.0
Not send so many emails.
THOMAS B
Rating:
5.0
Customer did not leave a comment.
Dave S
Rating:
5.0
Customer did not leave a comment.
Don B
Rating:
5.0
No problems, friendly staff, super easy.
THOMAS P
Rating:
5.0
Customer did not leave a comment.
DON B
Rating:
5.0
Customer did not leave a comment.
Caitlin M
Rating:
5.0
Customer did not leave a comment.
Anthony K
Rating:
5.0
Customer did not leave a comment.
Haven P
Rating:
5.0
Awesome!
KAREN M
Rating:
4.0
Customer did not leave a comment.
Kevin G
Rating:
5.0
friendly and knew the equipment, explained everything to us, fastest experience I have ever had with a U-Haul dealer
Steve C
Rating:
4.0
Customer did not leave a comment.
Gerald D
Rating:
5.0
No improvements, quick and easy return!
Cynthia H
Rating:
5.0
Customer did not leave a comment.
Joseph M
Rating:
5.0
Helpful, friendly and quick
DON B
Rating:
5.0
Customer did not leave a comment.
Chase H
Rating:
5.0
Lower the price per mile.
THOMAS B
Rating:
5.0
Very good experience, from making the reservation, to pick up, and drop off. Customer service was terrific! Highly recommended!!
Trish S
Rating:
5.0
Customer did not leave a comment.
DAVE J
Rating:
5.0
great customer service.
Roy H
Rating:
3.0
Customer did not leave a comment.
Cory P
Rating:
1.0
Explained the situation and he was a complete idiot.
His phone would not work and this guy, again charged me for dropping off a broken trailer.
If this was my business and he worked for me I would be drug testing him. He has no clue what was happening
Mike M
Rating:
4.0
Customer did not leave a comment.
Matthew F
Rating:
5.0
Customer did not leave a comment.
Ricardo V
Rating:
5.0
Customer did not leave a comment.
Cleavery C
Rating:
5.0
Excellent experience. Help at both ends of the rental, pick-up and drop-off. The trailer pulled easy and true.
Norman B
Rating:
5.0
Customer did not leave a comment.
KIRK H
Rating:
5.0
Very easy checkout, staff was extremely friendly and helpful.
Ryan K
Rating:
4.0
Customer did not leave a comment.
Ethan R
Rating:
5.0
Customer did not leave a comment.
CORI E
Rating:
5.0
Customer did not leave a comment.
MARK B
Rating:
5.0
Staff was very friendly and helpful 👍
Nancy T
Rating:
5.0
Simple and quick just how uhaul should be
Keely C
Rating:
3.0
Customer did not leave a comment.
Jim C
Rating:
4.0
It would be nice if the online reservation availability actually be the same as what is at the lot. Otherwise it was a very good experience.
Jim C
Rating:
5.0
Customer did not leave a comment.
Teresa F
Rating:
5.0
Customer did not leave a comment.
Nate B
Rating:
5.0
Customer did not leave a comment.
Teresa N
Rating:
3.0
Customer did not leave a comment.
DENNIS F
Rating:
4.0
Customer did not leave a comment.
Steve S
Rating:
4.0
Customer did not leave a comment.
Shannon M
Rating:
5.0
Customer did not leave a comment.
Calvin W
Rating:
3.0
He was quick and friendly. An easy drop off location and fuel right across the road.
Diane C
Rating:
5.0
Customer did not leave a comment.
Mike A
Rating:
4.0
Customer did not leave a comment.
John R
Rating:
5.0
Quick service. Helpful and great exiting also! Fast and efficient.
Heidi G
Rating:
4.0
Customer did not leave a comment.
SUSAN N
Rating:
5.0
Customer did not leave a comment.
PHILIP B
Rating:
5.0
Customer did not leave a comment.
Ken B
Rating:
5.0
Customer did not leave a comment.
Randy H
Rating:
5.0
Very nice location to rent Uhaul equipment from. Friendly staff, organized and quick in and out. Drop off was effortless. I will be a return customer.
Robert S
Rating:
5.0
Very friendly and organized. Everything went smoothly. Would recommend this location to anyone.
Brian B
Rating:
5.0
Customer did not leave a comment.
Shathena M
Rating:
5.0
Customer did not leave a comment.
Ron Z
Rating:
5.0
Customer did not leave a comment.
Bret B
Rating:
3.0
Customer did not leave a comment.
Mark B
Rating:
5.0
Customer did not leave a comment.
James H
Rating:
5.0
Bo and the guys here are fantastic. My drop off was easy and quick. I recommend this location to EVERYONE!!!
DONNA M
Rating:
4.0
Customer did not leave a comment.
Jill S
Rating:
5.0
Customer service was fantastic. I was treated well.
Robert N
Rating:
5.0
Customer did not leave a comment.
Sandra S
Rating:
5.0
Everything was perfect, really friendly and helpful staff
Welcome to Alpine!
James K
Rating:
4.0
Customer did not leave a comment.
Mary O
Rating:
5.0
Nice people
Rusty C
Rating:
5.0
Customer did not leave a comment.
Peter E
Rating:
5.0
Customer did not leave a comment.
Andrei S
Rating:
4.0
I used this location because the one in Jackson, WY was closed for the week. The staff was good to work with and the trailer was clean and easy to hitch up.
Douglas O
Rating:
5.0
Customer did not leave a comment.
David M
Rating:
5.0
Customer did not leave a comment.
Peter E
Rating:
5.0
Customer service was exceptional. Went above and beyond.
Malea M
Rating:
5.0
Moving in a snow storm! Owner was very helpful and considerate of my situation!