Customer Reviews for 31 West Auto
(U-Haul Neighborhood Dealer)

187 reviews

928 State Hwy 31 E   Chandler, TX 75758

(903) 849-6789

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 1/28/2022 - 2/28/2022: Closed

Services at this Location:

Contact Us

(903) 849-6789

928 State Hwy 31 E
Chandler, TX 75758

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 1/28/2022 - 2/28/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Nancy B. 
Rating:
3.0

Ordering on line is a big hassle and having my family called to make sure I'm a real person when I send my pictures of me and my license was unnecessary I'm not happy about that

Howard G. 
Rating:
5.0

The truck was dirty did not have a dolly in it sit there for three hours waiting for a U-Haul to call me back to help me get my key out of the lock box due i've been waiting for two days for you all to call me back very disappointed doubt if I use U haul again

Keven C. 
Rating:
3.0

It was OK.

Wallace H. 
Rating:
4.0

Had a hard time trying to get your computer system and my iPhone to communicate. Had to have human intervention.

Melody W. 
Rating:
1.0

Make a company that wants to be in the UHaul rental business be open to the public to go in and rent, pay and pickup the truck. I spent 2 hours on my brother's phone plus my phone trying to just get the code to the lock box that the keys were in. I kept getting kicked back to the same place on the website plus not to mention getting passed around to every person on the planet that would end up telling me that they just couldn't help me. This truck share or whatever in the world it is called website is a JOKE!!! I will NEVER make this mistake again!!!!! Beware people: it's not worth renting if the business isn't going to be open when you go to pick up your truck.

Jaquita W. 
Rating:
1.0

From beginning to end - horrible. When it came time to pick up the truck - you kept changing my email address to an OLD email even tho I entered the new one when I chose the UHaul. I was there to pick up at 8:00 am and didn't get into the truck until 9:30. NOT acceptable. You need to give me a discount on all the trouble and then on top, I had to send pics of my id and myself. When I was having all this trouble and on hold with UHaul for over 30 mins I called the 31 West Auto phone number and he said he has nothing to do with it, I had to call UHaul. I had used you in Jan and paid over $800. everything was great. For this I'm not sure about you any more. The only bright spot was Sam, she was the agent who finally got me in the truck. This process sucks big time.

Roberta P. 
Rating:
1.0

I called u haul and was told the location would call back but have yet to hear a word from them if this is how u haul treats people then y'all are not concerned about your customers at all

David H. 
Rating:
3.0

I had a terrible experience when picking up the truck. The app hung up repeatedly and it took over an hour to get through the process. I had to call the help line and start over after getting to the last step of the pick up process. The app continually froze and wouldn't allow me to input the information required. Just to clarify, I have a $1,000 Samsung Galaxy phone and have AT&T with a 4GE 5 bar signal.

Edward T. 
Rating:
5.0

Customer did not leave a comment.

Angela V. 
Rating:
5.0

Customer did not leave a comment.

wes S. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Excellent all around. Carlton Smith

Carlton S. 
Rating:
5.0

Great customer service.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Alan T. 
Rating:
3.0

The owner was very professional. Clean equipment. No issues.

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
3.0

Service was fast and efficient when picking up after scheduling online first. Office itself isn't anything fancy but if you just need a truck or a trailer no problem. I would recommend them and have used them on several occasions now.

Charles Y. 
Rating:
5.0

Everything was explained very well. On schedule with no surprises. Would definitely recommend!!

Nathan F. 
Rating:
3.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

Dallas B. 
Rating:
4.0

Customer did not leave a comment.

Jay H. 
Rating:
5.0

Didn't have any major problems except, the person renting us the uhual emailed the contract to me but we couldn't get the contract to show. We attempted to call the man who rented us the uhual but no one every got in touch with us.

Maria P. 
Rating:
5.0

Customer did not leave a comment.

Allan V. 
Rating:
5.0

I got the 6 by 12 trailer for a good price of only $29 a day but unfortunately when I was taking it to Cedar Park Texas they wanted to charge me $115 drop-off fee. Therefore I elected to bring the trailer back to my location in Chandler. I feel the drop off charges should be waived

lester C. 
Rating:
2.0

This by far is the worst experience I've ever had with UHAUL. Will not recommend to any of my friends, family, or any others.

Kristi H. 
Rating:
1.0

We had problems which U-Haul made right but this location messed up which started a series of problems that plagued us for more than 2 days. Picking my truck up was the beginning of our worst moving experience ever. My wife reserved a truck, car hauling trailer and 48 blankets on 5/17. We were moving about 350 miles and picking the truck up on 5/30. The reservation said that we would need to return the truck by 6/2. She called this location and asked what that meant. He told her that we could return it any time on 6/2. Wrong - the correct answer was 72 hours after the scheduled pick up time. We scheduled pick up at 8:00 and movers at 9:00 but he called me and pickup ended up being 8:30 and it took over 30 minutes to get out even thought I was the only customer. This made me late for the movers. Even worse, the U-Haul store only had 12 of the 48 blankets we needed. So, my wife unpacked blankets, towels, table cloths, bathmats, exercise and camping mats. The loaders did what they could but had to leave for another engagement before they could finish due to the late start and waiting for blanket substitutes. The remaining 36 blankets arrived as the movers were heading to their car. I'm disabled and my wife has scoliosis and arthritis in her spine but we eventually got everything loaded but not packed well. So we drove to Princeton where our son, son in law and a friend repacked most of the truck. The car trailer lights worked unpredictably but at least my wife was following me so others weren't baffled by my signals.

COREY E. 
Rating:
4.0

Customer did not leave a comment.

Ben C. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Top notch, professional service. Thanks Carlton Smith

Carlton S. 
Rating:
5.0

Customer did not leave a comment.

Melanie T. 
Rating:
5.0

It was the best service I have ever had. Hot coffee and donuts would be the only improvement.

Randy G. 
Rating:
1.0

I don't know who this person is or why this location continues to send me emails about their clients. Don't get me wrong, I love learning about the U-haul needs of people I've never met, and being given access to their orders, which I don't use, but honestly this is wildly unprofessional. By the way, these customers don't have names similar to mine, so the error in assigning email addresses must either be idiotic staff or a terribly crappy system. Does Uhaul realize I could cancel these orders if I wanted too? Anyway, I'm hoping this review will get my email address deleted from their system considering I've never been to Chandler, TX, but I doubt it. Do not recommend, they will give your contract information to strangers.

Jeffrey B. 
Rating:
5.0

Excellent!

Gary S. 
Rating:
3.0

Customer did not leave a comment.

rob D. 
Rating:
5.0

Customer did not leave a comment.

ELIZEBETH F. 
Rating:
5.0

Customer did not leave a comment.

Carolyn T. 
Rating:
3.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
2.0

Trailer was damaged when picked up the tail light was taped up. After driving out of state was pulled over. For taillight not being visable got it back into place and retapped when arrived at destiation light was again out of socket.

Thomas P. 
Rating:
5.0

Always excellent.

Carlton S. 
Rating:
5.0

Uhaul charged me $5.00 for a cleaning fee and the truck was pretty much spotless when I returned it so no idea what that was for. Except for that an ideal experience.

Charles Y. 
Rating:
5.0

Always a good experience and I appreciate them making it easy for me.

mo P. 
Rating:
4.0

Customer did not leave a comment.

Billy F. 
Rating:
3.0

The check in app did NOT work and it delayed me getting my truck. It was a hassle. The on call owner did not answer either. U-Haul is the only business here for moves so I will use them again if I have to move but not by choice. SUPER EXPENSIVE!!! Kind of ridiculous

Michelle H. 
Rating:
1.0

Robert charged me a $20 clean up fee when I dropped off the truck to this location. I have rented with uhaul hundreds of times over the last 10 years and this the first time I have gotten this type of charge. For the record, I called and tried to get clarification on why I was charged the fee and he said there was dirt and leaves in it. I told him we spent 10 minutes cleaning this truck out before we left and asked him to remove the charge. He bluntly said no way and that he should have charged me the full $25 clean out fee. This is an unfair charge and its obvious he could honestly care less. Luckily, I called 1-800 Uhaul and they credited the $20 amount back to my checking account.

JUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

randy T. 
Rating:
5.0

Customer did not leave a comment.

Ricky M. 
Rating:
5.0

Nothing.

Vic H. 
Rating:
5.0

Customer did not leave a comment.

robert G. 
Rating:
5.0

Customer did not leave a comment.

randy T. 
Rating:
4.0

Customer did not leave a comment.

Shirley N. 
Rating:
3.0

Customer did not leave a comment.

Marris K. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
2.0

Customer did not leave a comment.

abed V. 
Rating:
5.0

Customer did not leave a comment.

james R. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

randall F. 
Rating:
4.0

Customer did not leave a comment.

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

Everyone was really nice and helpful

Roxanna G. 
Rating:
5.0

Customer did not leave a comment.

stephen M. 
Rating:
5.0

Customer did not leave a comment.

valerie C. 
Rating:
5.0

Customer did not leave a comment.

cherly P. 
Rating:
5.0

Customer did not leave a comment.

Abraham C. 
Rating:
5.0

Very friendly, and knowledgeable.

WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Roxanna G. 
Rating:
4.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Outstanding service always at this location.

Carlton S. 
Rating:
5.0

Customer did not leave a comment.

stephen M. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN B. 
Rating:
5.0

Customer did not leave a comment.

LUKE D. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Excellent service and help from Robert. Will continue using. Thanks, Carlton Smith

CARLTON S. 
Rating:
5.0

Customer did not leave a comment.

DEVETA H. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
2.0

The truck was not running correctly. I really was concerned that it might break down before I made it to my location. I tried repeatedly, during their posted hours, to call the drop off location to tell them about the truck but never got an answer. When I got my bill, they charged my a $10 cleaning fee. I swept the truck out and made sure that it was perfectly clean when I left it. I KNOW that there wasn't any trash or dirt.

PATRISHA D. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Jon M. 
Rating:
3.0

Place was closed when I arrived at 4:50pm. it was supposed to be open until 5. I called at 4:30pm with no answer.

FRITZ H. 
Rating:
5.0

Customer did not leave a comment.

ALLEN B. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
3.0

I dont feel it was fair that I had to pay mileage 36 because you'll didn't have one available in tyler when I schedule a week ahead. I have rented from you'll for years, 3 times in last couple months. This is will be the last time

Diana R. 
Rating:
4.0

Customer did not leave a comment.

Diana T. 
Rating:
5.0

Customer did not leave a comment.

Todd R L. 
Rating:
5.0

Customer did not leave a comment.

JANENE A. 
Rating:
5.0

Customer did not leave a comment.

Sam B. 
Rating:
4.0

Customer did not leave a comment.

Alton C. 
Rating:
3.0

Customer did not leave a comment.

Geralyn J. 
Rating:
5.0

Customer did not leave a comment.

DAWN W. 
Rating:
2.0

Customer did not leave a comment.

Austin W. 
Rating:
5.0

Fast and friendly service. They went out of their way to make sure my move was as easy as possible. Thanks!

Arleen F. 
Rating:
5.0

Great service and equipment. Would recommend Uhaul dealer in Chandler TX to everyone.

Robert F. 
Rating:
1.0

The location was closed ---- both at the noon hour on today, 8-16 as I attempted to return the vehicle and again at 1:30pm when I finally left the vehicle in their parking area and put the contract and keys in the U-Haul box at the front of their building.

ALBERT B. 
Rating:
3.0

Small towns don't have the services of larger towns. So convenience out weighs other considerations.

MELVA C. 
Rating:
4.0

Customer did not leave a comment.

Billy F. 
No reviews have been submitted for this location.

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