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Ethan M
Customer Reviews for 31 West Auto
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Place was closed at 3pm and phone number did not work was charged $20 for after hours service fee!
sharon TWhen it rained the uhaul leaked and all my stuff inside got wet.. my kids beds got wet. All my box’s got soaked. My bed set was soaked. The uhaul was dirty inside the cab and in the back. Really wasn’t impressed. I paid for a dolly. Didn’t get it.
Matthew DThe truck was in good condition. No major complaints about the facility itself, but the app to submit the uhaul information to pick up the truck is very hard to work with. It took 30 minutes for everything to upload and get the keys to the truck through the app.
Jon NOrdering on line is a big hassle and having my family called to make sure I’m a real person when I send my pictures of me and my license was unnecessary I’m not happy about that
Howard GThe truck was dirty did not have a dolly in it sit there for three hours waiting for a U-Haul to call me back to help me get my key out of the lock box due i’ve been waiting for two days for you all to call me back very disappointed doubt if I use U haul again
Keven CIt was OK.
Wallace HHad a hard time trying to get your computer system and my iPhone to communicate. Had to have human intervention.
Melody WMake a company that wants to be in the UHaul rental business be open to the public to go in and rent, pay and pickup the truck. I spent 2 hours on my brother's phone plus my phone trying to just get the code to the lock box that the keys were in. I kept getting kicked back to the same place on the website plus not to mention getting passed around to every person on the planet that would end up telling me that they just couldn't help me. This truck share or whatever in the world it is called website is a JOKE!!! I will NEVER make this mistake again!!!!! Beware people: it's not worth renting if the business isn't going to be open when you go to pick up your truck.
Jaquita WFrom beginning to end - horrible. When it came time to pick up the truck - you kept changing my email address to an OLD email even tho I entered the new one when I chose the UHaul. I was there to pick up at 8:00 am and didn't get into the truck until 9:30. NOT acceptable. You need to give me a discount on all the trouble and then on top, I had to send pics of my id and myself. When I was having all this trouble and on hold with UHaul for over 30 mins I called the 31 West Auto phone number and he said he has nothing to do with it, I had to call UHaul. I had used you in Jan and paid over $800. everything was great. For this I'm not sure about you any more. The only bright spot was Sam, she was the agent who finally got me in the truck. This process sucks big time.
Roberta PI called u haul and was told the location would call back but have yet to hear a word from them if this is how u haul treats people then y’all are not concerned about your customers at all
David HI had a terrible experience when picking up the truck. The app hung up repeatedly and it took over an hour to get through the process. I had to call the help line and start over after getting to the last step of the pick up process. The app continually froze and wouldn't allow me to input the information required. Just to clarify, I have a $1,000 Samsung Galaxy phone and have AT&T with a 4GE 5 bar signal.
Edward TExcellent all around. Carlton Smith
Carlton SGreat customer service.
Michelle HThe owner was very professional. Clean equipment. No issues.
Elizabeth RService was fast and efficient when picking up after scheduling online first. Office itself isn't anything fancy but if you just need a truck or a trailer no problem. I would recommend them and have used them on several occasions now.
Charles YEverything was explained very well. On schedule with no surprises. Would definitely recommend!!
Nathan FDidn’t have any major problems except, the person renting us the uhual emailed the contract to me but we couldn’t get the contract to show. We attempted to call the man who rented us the uhual but no one every got in touch with us.
Maria PI got the 6 by 12 trailer for a good price of only $29 a day but unfortunately when I was taking it to Cedar Park Texas they wanted to charge me $115 drop-off fee. Therefore I elected to bring the trailer back to my location in Chandler. I feel the drop off charges should be waived
lester cThis by far is the worst experience I’ve ever had with UHAUL. Will not recommend to any of my friends, family, or any others.
Kristi HWe had problems which U-Haul made right but this location messed up which started a series of problems that plagued us for more than 2 days. Picking my truck up was the beginning of our worst moving experience ever. My wife reserved a truck, car hauling trailer and 48 blankets on 5/17. We were moving about 350 miles and picking the truck up on 5/30. The reservation said that we would need to return the truck by 6/2. She called this location and asked what that meant. He told her that we could return it any time on 6/2. Wrong - the correct answer was 72 hours after the scheduled pick up time. We scheduled pick up at 8:00 and movers at 9:00 but he called me and pickup ended up being 8:30 and it took over 30 minutes to get out even thought I was the only customer. This made me late for the movers. Even worse, the U-Haul store only had 12 of the 48 blankets we needed. So, my wife unpacked blankets, towels, table cloths, bathmats, exercise and camping mats. The loaders did what they could but had to leave for another engagement before they could finish due to the late start and waiting for blanket substitutes. The remaining 36 blankets arrived as the movers were heading to their car. I’m disabled and my wife has scoliosis and arthritis in her spine but we eventually got everything loaded but not packed well. So we drove to Princeton where our son, son in law and a friend repacked most of the truck. The car trailer lights worked unpredictably but at least my wife was following me so others weren’t baffled by my signals.
COREY ETop notch, professional service. Thanks Carlton Smith
Carlton SIt was the best service I have ever had. Hot coffee and donuts would be the only improvement.
Randy GI don't know who this person is or why this location continues to send me emails about their clients. Don't get me wrong, I love learning about the U-haul needs of people I've never met, and being given access to their orders, which I don't use, but honestly this is wildly unprofessional. By the way, these customers don't have names similar to mine, so the error in assigning email addresses must either be idiotic staff or a terribly crappy system. Does Uhaul realize I could cancel these orders if I wanted too? Anyway, I'm hoping this review will get my email address deleted from their system considering I've never been to Chandler, TX, but I doubt it. Do not recommend, they will give your contract information to strangers.
Jeffrey BExcellent!
Gary STrailer was damaged when picked up the tail light was taped up. After driving out of state was pulled over. For taillight not being visable got it back into place and retapped when arrived at destiation light was again out of socket.
Thomas PAlways excellent.
Carlton SUhaul charged me $5.00 for a cleaning fee and the truck was pretty much spotless when I returned it so no idea what that was for. Except for that an ideal experience.
Charles YAlways a good experience and I appreciate them making it easy for me.
mo pThe check in app did NOT work and it delayed me getting my truck. It was a hassle. The on call owner did not answer either. U-Haul is the only business here for moves so I will use them again if I have to move but not by choice. SUPER EXPENSIVE!!! Kind of ridiculous
Michelle HRobert charged me a $20 clean up fee when I dropped off the truck to this location. I have rented with uhaul hundreds of times over the last 10 years and this the first time I have gotten this type of charge. For the record, I called and tried to get clarification on why I was charged the fee and he said there was dirt and leaves in it. I told him we spent 10 minutes cleaning this truck out before we left and asked him to remove the charge. He bluntly said no way and that he should have charged me the full $25 clean out fee. This is an unfair charge and its obvious he could honestly care less. Luckily, I called 1-800 Uhaul and they credited the $20 amount back to my checking account.
JUSTIN BNothing.
Vic HEveryone was really nice and helpful
Roxanna GVery friendly, and knowledgeable.
WILLIAM NOutstanding service always at this location.
Carlton SExcellent service and help from Robert. Will continue using. Thanks, Carlton Smith
CARLTON SThe truck was not running correctly. I really was concerned that it might break down before I made it to my location. I tried repeatedly, during their posted hours, to call the drop off location to tell them about the truck but never got an answer. When I got my bill, they charged my a $10 cleaning fee. I swept the truck out and made sure that it was perfectly clean when I left it. I KNOW that there wasn't any trash or dirt.
PATRISHA DPlace was closed when I arrived at 4:50pm. it was supposed to be open until 5. I called at 4:30pm with no answer.
FRITZ HI dont feel it was fair that I had to pay mileage 36 because you'll didn't have one available in tyler when I schedule a week ahead. I have rented from you'll for years, 3 times in last couple months. This is will be the last time
Diana R