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RAYMOND S
Customer Reviews for 3Js Janitorial Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience was excellent, I wouldn’t change anything.
CARL CThe lady that works at Office is very sweet very professional. I will always rent from her.
SHANNON DN/A
AUGUSTUS BI had a great experience renting the U-haul from J&J Janitorial in Lexington, SC. The owner was super helpful, polite, and professional. Thank you so much for assisting us with moving our furniture.
Charlotte RThis location had a huge selection of trucks, trailers, and tow dollies and great customer service!
ADAM MMiss Shirley was a very nice lady and very helpful.
Mike SThe entire process was efficient, professional, and staff were informative of best practices to ensure smooth process.
ASHLEY HMs. Shirley is amazing. Professional and courteous.
Jason WNice,friendly,and great customer service!
JONATHAN RMiss Shirley at this location is outstanding. I can’t say enough good things about her. She made my rental experience, extremely easy pleasant. However, that being said before we ended up at this location, U-Haul changed locations on us four times right up to the day that we were to pick it up. This is where I had an issue but again this has nothing to do with Miss Shirley at the 2 Notch Rd. location.
MICHAEL SHad a stressful situation but everything worked out perfectly, thanks.
Dylan F?
CURTIS WVery easy to work with. Plan on using them for all my U-Haul rentals.
David MThe app on android is difficult to use, primarily because when typing in info the phone, the virtual keyboard covers up the field where input is seen. Move those fields to the top of the screen so they can be seen while typing.
Kenneth HLocation is great but U-Haul really needs to work on their website and reservation process to make it more accurate and user friendly and easier to use and understand.
Joshua BThe issue I have is that I had to be rerouted to this location due to the previous one having an eviction notice on the door and two very large black dogs that almost bit me.
JENNIFER YGood
MARCO CEverything was perfect
Michael CNothing
STEPHEN FThis has nothing to do with the pick up location. The requirement of the customer to have to take photos of every angle of the vehicle before driving off the lot is cumbersome and asking too much of us. That should be handled differently.
KEVIN SVehicle need serviced. Sound funny when it starts.
ROBERT CSomeone should answer the phones when they are suppose to be open!! Harder to reach then the president!! Nice person when finally reached!!
CHARLENE SThe keys were not available and there was no one at the location during the hours of operation.
Kevin BGreat customer service
JONATHAN Rthe u-haul app does not work well. specifically the part where you take pictures of the truck. I got. it kept starting that part over loosing the photos already taken. I got through a partial set of photos 5 times and the it would loose all the photos and make me start over. never did get it to accept the photos
MORRISON BEverything was great and great customer service nothing needs to change
MALVERCE CLocation was great. But the sketchy u haul app needs work. It does not allow you to finish the reservation, and wastes time making you photograph your driver’s license which needs to done again in person when you arrive to pick up truck. App is just as bad as last time we used it a few months ago; you can’t tell if the reservation has gone through or not.
Stephen SStaff was very friendly and helpful.
Mark MGreat people
Jessica GShirley was very helpful and friendly. U-Haul app changed the drop off from Uhaul of Cayce to this location. Very far out of the way. Did not realize the change of drop off was changed under Saturday morning. I had to go to uhaul of catch because I was using YOUR storage facility. The original drop off was there, would make sense right since I was using Uhaul of Cayce storage??? So because of your changes not mine resulted in me being over mileage. I should not have been charged with this since the uhauk app doesn’t seem to work together with the computer systems at Uhaul locations.
Walter HThe services are excellent, well maintained and reasonable. Keep it up
Prem SThe lady who set us up with the u-haul trailer was very helpful and kind.
Smatha GHad some difficulty in getting a oneway vehicle at this location, however, the lady there found one.
Don BEfficient and quick
Cario TThe key did not work for the driver's side door.
Patricia GTruck was a little beat up and ran kinda jerky and sputtering during the return trip but overall work well.
Claudiette PCustomer service was excellent
Jonathan RBest service and experience. Will continue to use this location in Lexington.
Michelle MNice and knowledgeable people.
michael hPlease support they are very good and friendly and helpful
STACEY JVery easy to do business with.
Kenneth SKeep doing it in the way you do it.
LAHOUSSAINE HI thought there was too much play in the steering empty. Loaded it improved some
Ron G3Js Representative was very cordial, helpful & concerned that everything was perfect for our trip. They called during our trip to be sure everything was going well or if we had any problems. I highly recommend this location for your rental needs. Thank you, Robert
Robert PThe brakes on the u-haul was horrible I will choose a different location to rent again
Whitney LShirley was friendly and helpful. Very convienient location. Thanks!
ANTHONY BVery friendly and helpful. I would rent from here again.
Samantha Wwe love ms. shirley she always comes through for us.
Patti G