Outstanding service. In and out was a breeze.
WILLIAM R
Customer Reviews for 3UUU Events
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great
EDUARDO EGreat customer service, I was in and out! Would highly recommend
DIASHANEI OVery friendly kind and very courteous. Very helpful with the paperwork and where to bring the trailer back to. Highly recommend this facility.
BRUNO COur U-Haul broke down not even 6 miles after we rented it we were stuck blocking the driveway for two days and not only had to unload our first trip but also had to reload that same trip into a friend truck because we spent 300/300 dollars on a truck that we weren’t able to use. They offered a 24 hour extension on our rental free of charge for the inconvenience, but we did not have time to take another 24 hours off of our schedules. Not necessarily therefore, but definitely not our fault and I feel their options to make it right where unacceptable on U-Haul‘s end.
SHANNON LStaff was amazing! Elizabeth and Carlos were friendly and easy to work with our needs. They made the transition smooth and effortless. We appreciate them and will definitely recommend this location!
STEVE SCarlos and Elizabeth were both a pleasure to work with! Made scheduling, pick up and drop off smooth and easy. I will definitely recommend this location to anyone!
STEVE SThe office was closed, luckily I was able to park the uhaul in back of another for the last spot, otherwise I wouldn't have knoen what to do. Also I called the number, no answer and the voice mailbox was full.
REDEN GThe staff was so helpful and friendly.
COLLEEN HEasy and quick drop off process.
Dennis LQuick and easy, super friendly
KEVIN BGreat Serviz willing to work with you on your trip van was in excellent shape
GINA AVery pleasant and very good bedside manners
JAY RThe entire rental experience was good and efficient!
ROBERT CLove 3UUU Events. Have rented from them many times. Always great convenient service.
Cheri PPolitical views are on full display and done in poor taste. A business should not impose its political opinions on the public unless you only want money from a very particular demographic.
NIKITA RCowboy with a gun assisted me. While he was nice-, I didn’t feel comfortable. In addition, I hated spending my money at a business with a life size Trump standee in the corner. Had I had more time, I would have canceled and gone elsewhere.
CECILIA MElizabeth at ck in fantastic Carlos at ck out 5 star Thank you for a smooth experience
ROBERT DFelt rushed, did not give me end price when I dropped it off and they overcharged me for gas even though I returned it with the same amount
MARK VMy experience with my uhual pick up was a bit weird. The guy who helped me was very talkative but not about business at hand but off topics like politics and weather. The only thing he did tell me about the me truck but that this was my truck and bring it back at 3/4 full of gas and that was it. He took a copy of my ID and sent me on my way. He didnt take a deposit, he didnt walk me around the truck, he didnt show me around it, he didnt do anything, he didnt even give me any paper or receiptor any documentationback at all. I had the rental from Friday morning 8:30 AM until Monday 8:30 AM. We ended up turning the truck sunday afternoon early and great thing we did, because of the amount of miscommunication on Uhual's side is unbelievable! I had booked the uhual roughly 2 weeks prior to the rental date, and a few days before that rental date uhaul had contacted me stated that if I was willing to pick up from a different location and also return at a different location for a same size truck they were willing to only charge be $50 plus tax and include 50 miles with travel for free. I accepted the terms and delivered at the agreed location. Upon arrive to the new location, the new location was not informed that they were to be accepting this new truck into their inventory. So when someone turns in a truck to a location thats not at the original contract location, they charge a $300-$500 to accept that vehicle. Also, during check in, they had found out that I was given the wrong vehicle on contract. I was driving the wrong uhaul all weekend long, and could have been repoet stolen anf would have not even known. Because it was the wrong vehicle, the mileage was also incorrect which meant I have surpassed my 'included miles' and they were charging almost another $300+ for that. At first, the worker was not being very helpful but once they were hearing what was happening to us and understood it wasnt out fault and it was the original location not communicated, the assistant manager 'clara?' She was incredible and was extremely helpful during this entire time. If it wasnt for her we would have gotten no where with that situation.
JUAN MWhen I went to that location, I did not even know that the truck outside the locked gate is actually mine. I understand that it is out of Operation hours. Given that I am a nre customer to that location, a simple call or text message or email to let me know that the truck outside is mine. Also, when I went to the truck, I didnt know how to get the key. I went on the app and i could not find my reservation. I had to call the customer service to resolve that part. I would not recommend this location. I love u-haul but man, you guys need to fix the app check in process as well. I WOULD really rather check it out in person at the store. The amount of photos, location sharing, and everything were not worth it. I spent 35 minutes to just do that.
Hyunwoo PThe rep had amazing customer service and was extremely polite.
CATHERINE LTHe person who helped me was great
PATRICK Leverything was great from start to finish.
JAMES Vawesome and quick service
Manumalo TEasy, quick pickup. Friendly employees.
BRIAN KExelente servicio lo mejor
MARIO PThe Spanish guy working there is a scam artist,He added extra miles so he can charge me more money when I only use 16 miles,He put I did 50+ miles,He made my daughter feel uncomfortable with all the questions he was asking her when I just went too rent a truck not too try too have any conversation with my child,I don’t recommend this location,They are scammers and will add miles just so they don’t have too return part of your deposit,They end up staying with my who deposit,And I even fill it completely with gas (FUll),Shame on you sir.
JOSE VFast and speedy customer service..
DAVID AIt's getting too expensive to rent uhauls these days. It's ridiculous!
MEGAN MI was charged 37$ for 7 gallons of gas.. which is insane to Me..especially because I drove 50 miles and put 20$ in the tank before returning it .I think they should let u know how much they are going to charge for each gallon
Shelby FVery friendly and helpful in all aspects of the rental.
DOUGLAS JVery friendly and efficient...I would rent from this location again.
JOSEPH OSail on Sailors
RANDOLPH NThe Manager was awsome and welcoming, best experience possible!
DAVID SI came to pick up my Uhaul rental 30 mins after the location closed. I opened up the gate because I was uncertain if the Uhaul outside of the gate was my rental due to the map being confusing to my mother and I! When i opened the gate I bega search the lot for the Uhaul! I was met by who I’m assuming was the owners of the location with their guns drawn ready to shoot me infront of my mother and my two children. I was met with attitude instead of help with my confusion. I will NEVER recommend this location to anyone!
Eleanor MThe tire straps was not put on right and came off while we were driving.
AMY BThe brother and sister are so nice and accommodating. They have every piece of equipment that you could possibly need. Everything is in great clean and like new condition. It is truly a pleasure doing business there. Very quick transactions. We are forever customers.
TIANA MI was surprised at the total amount, this was a $19.95 all day truck, I didn't travel far and had it back soon, I don't know why the total amount was so much. I and how many hours I would have it, I was asked if 4 hours was enough and I said yes, again this was not a rental by hour.
KARLO RWe were in and out in 10min.
Vernon JRude. Talked back to me . Didn't have the vehicle i requested. Overcharged me
LUCIE BGreat service!!! Maga!
NICK ZThe manager and his team is extraordinary!! Excellent service and understanding. You guys are great!!
Trikoheng TJust check the cables that lift the door! Otherwise it was great!
michele nUUU Events is the best U-Haul facility I have ever used. I will use no one else. -james swanson
JAMES SGreat location and owner/manager is a direct no bs type of guy. I like that
Luis FOutStanding customer service. Will definitely be back and would definitely recommend this particular location for any U-Haul rental needs.
DOYLE GI was in and checked out very fast by a helpful employee. The only problem is had was that due to construction on the street, I drove past the entrance and had to drive around the block to get back.
Thomas MN/A Happy overall, Customer service was Great, Very Friendly and Helpful I will Definitely be using your services again Thank you to and your Team 🙏💯
James JExcellent customer service!
DAVID WExcellent customer service. Was my first time using my Tesla tow hitch adaptor. They were patient while we all went through ‘first time’ learning and happily flipped the ball on the receiver so it curved up and not down like it was set for my previous tow vehicle.
WAYNE BAll was good
Edward BWe arrived at 3:30 PM and there was no one in sight; gates were closed access was extremely difficult due to extensive road work.
DIANNE SWe were charged for 3 gallons of gas that we felt we shouldn’t have been charged for considering that we picked it up with barely a 1/4 of a tank and returned it with under a 1/2 a tank
BILL SThis is a well ran family.business that cares about providing excellent. Service
DANIEL JFirst of all I explained exactly what I had when I made the rsvp to the rep and was advised that a 10ft truck would be sufficient well it wasn't and had to do the move in 2 trips. I advised another rep when I needed the code to provide it to the loaders/unloaders for there payment because I never received it and to top it off I advised that the rsvp was to be in my name and not Jimmy and that wasn't done. I also explained to the shop of the situation and no one wanted to rectify the situation and had to pay for more mileage. I was not offered any discounts and this should have taken place because I was mislead by U-Haul. Another thing to was that I am 4'11'" I was given a truck that had a worn out seat and a steering wheel that would not come down and ask the person working there if they had something different because the steering wheel was blocking my vision and was advised this is what they had when they had plenty of trucks on the lot. I have used Uhaul many times in the past and never had this kind of issue and was very displeased with everything.
MICHELE TWe were caught in heavy rain and most of the contents became wet. The trailer was very old and I believe the roll up door was probably the problem.
JAMES WWhen I returned the vehicle, the woman handling the return made me wait over 10 minutes till she finished her phone call before acknowledging me. Even she want on the phone when I walked in .When she finally did, she asked how she could help—despite the fact that I had already told her I was there to return the car. After that, she made me wait another 5 minutes without taking any action, followed by another 10 minutes just to check the mileage and fuel level. Her attitude was completely unprofessional. I genuinely don’t understand how someone with such poor customer service skills is working in a customer-facing role. I’ve been in the customer service industry for over 17 years, and I’ve never encountered anyone with zero regard for the basics of good service like this individual.
Michael HDrop off was easy, even with the location closed on a sunday
David KI have rented their several times already and never had a problem. Everything goes smooth. The woman even waited for me during a storm for me to get there five star operation highly recommended.
ROBERT CThe folks working behind the counter were fine, friendly enough. However, one of the persons was brandishing a very obvious firearm, holstered upon his waist. This in and of itself is fine, it's not a crime. But he was making jokes about shooting someone because they thought they were more important. It was a very tense and awkward, unprofessional space and I was grateful to leave unharmed. Not to mention, they had a full-sized cardboard cutout of the most vile and disgusting traitor to this country. It was in poor taste and an obvious flex. A symptom of an 'us vs them' mentality which this country really needs to drop. Since it should be us as a united country, against the 1% billionaires- the billionaires that would like to continue dividing us and keep us fighting amongst each other so that they can take advantage of us even more, taking as much from the working class as possible. But, MAGA, right.
Michael E