Excellent service thank you
Isidoro R
Customer Reviews for 3UUU Events
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
At time of renting a car hauling trailer, I was told specifically that my pickup would fit on the rental. It did not. I was unable to use the trailer. When I returned it, I got a shrug and a “sorry, not our fault…” No offer to refund, future credit or further assistance. Very disappointed and surprised how quickly blame was passed to UHaul. Not an acceptable way to do business! Shame on you, UUU!!
Steve AYes.. so easy to work with
Lynn BDidn't know how to use the app but It worked for me! Thanks!
Corey DA lot of road construction in front of business. Hard to find front office
Victor HEvery aspect of the rental was perfectly handled. We will need to rent a couple of times in the future.and for sure Will recommend my friends.
gerrit vHad a health scare during the rental period. Management worked with us thru the entire rental period extension. Couldn't be happier!
KEVIN CLower pricing for smaller jobs that take a few hours.
Robert CElizabeth is great! Personable and helpful. Thanks!
Emilee OHuge trump cutout, im not political but kinda unwelcomeing.
Brittany GLocation has a large amount of MAGA advertising in the office. Very unprofessional and I won’t be returning to this location.
Eric EI reserved the van from a nice lady named Elizabeth a week or so before for the April 13. Upon arriving to pick up the van I am greeted by a man behind the counter wearing a pistol on his belt. Very scary. We go through the rental process during which my photo was taken, my license and credit card were presented and the man said he would e-mail me the paperwork. I asked for a printout of the documents which he reluctantly gave me. I signed for your insurance at $15 per day, $19.95 rental rate, and $0.99 per mile, environmental fee $3.00 and estimated tax $13.55 for a total of $220.40. Upon returning the vehicle I pointed out that I bumped the corner bumper backing out of my parking l was told he would e-mail me the return documents. I returned later that day to get a printout copy because the e-mail receipt did not come. Two days later I received an amended contract with a damage report attached and a new total $323.83. An additional charge of $103.83 was applied to my credit card. I thought the rental insurance was supposed to cover any mishaps to the vehicle. I have used UHAUL many times over the years and never got an amended return receipt 2days later.
JOSEPH CWe have rented U-Haul’s over the years and this location has been the most best we have rented from. The trucks were cleaned inside and out. Locally owned. Fast checking and check out service!!!. The owner was Carlos was so friendly and professional. I would definitely recommend this location.
Patricia KElizabeth and Carlos are amazing!
MICHAEL CHad to sweep and mop out the trailer before using it. Reserved 2 furn dolleys and when we got there they didn’t have any left but said I could go to a diff location to pick up. I didn’t have a hitch but they had one to sell me so that was awesome!
KRISTEN TAlthough the location is clean and maintained, I had to wait around because the one worker was walking around the yard. I rang the bell, but it still took him a while to get back if he even heard the bell. It's just a small bell on the counter. The most troubling thing was that the truck only had a quarter tank of gas, and you have it returned with a quarter tank. That means your customer (myself) has to stop at the gas station twice: 1. To get gas 2. To top it off You should never leave a truck that low on fuel. It should be filled up. If it was half a tank or more, maybe, but not a quarter tank, because why should we have to go to the gas station twice because you guys don't want to go fill it up?
daniel sVery dirty and the guys was super rude. I asked for a receipt and he acting like he as doing me a favor and the. Told me that I would get it via email.
Alfred MThe truck they gave me had weather stripping around the windshield that started coming off 2 hours into our drive. It was slapping against the passenger side window of the vehicle. I would recommend making sure to have maintenance done by professionals instead of DIY as it is a safety hazard and made us stop several times to put it back in place extending our travel time by 2 hours. We finally taped it down at another location so we could get to our end location safely.
STEPHANIE B1. Diedrea, not sure of spelling, told me that if I would go 12 miles one way out of my way that I would receive a $50.00 credit. DID NOT GET. 2. I do not think that sending a customer 12 miles one way is appropriate, when the store that I went to is 2 blocks from my house. Especially with bumper to bumper traffic. 3.I needed to pick up some Queen Anne furniture that I got on an auction. If I didn't get it by 3pm I would have lost my money. I did get their at 2:55pm. 4. When I did arrive at the location to pick up the truck, 12 miles out of my way, the place appeared to be locked up. I was told that it was open, but I don't know where. That is when I was told to go back to Boulder Hiway and Sunset to 3UUU. I know that I'm not making a lot of since, BUT I'm still irritated.
ROBERT KCarlos was very helpful and accomodating
KIM QThe guy who ran the place seems to prefer displaying his particular political bent than being helpful. When turning in the trailer I explained the situation with the dolly. I'd asked him if he could contact Uhaul directly to help us get it sorted. He refused, and said he wasn't calling anyone. Took him an extra day to finally officially return the trailer in your system. Thankful for others at U-Haul corporate for stepping in and rectifying this fiasco. I've rented oodles of times from Uhaul in my lifetime. The his was by far the single worst experience I've ever had regarding customer friendliness, service, or knowledge of systems and methods, processes or procedures utilized within Uhaul. This guy at the 3 UUU location is your front line contact...and while he did eventually return my rental, his refusal to assist in any way, is an embarrassment to your organizations overall mission. I know you can do better.
Gregory GPeople there are helpful, friendly, and kind.
VINCENT GThe,customer service is exceptional n every way! Will do,all my future rentals right,here!!!
KEITH BVery friendly customer service nice people
NICOLAS MI was informed that this location would be closing at noon. I returned the van at 11,:30 s.m.. they were closed. I was informed there would be camerarecoding the drop off. Yet I am being charged until 8 s.m. During my return if the vehicle, another person was trying to get in as he had made a reservation on-line. I referred him to another location. Futher, my picture was taken before I realized what was happening. He said it was.proyovol. That has never happened before and was down without my permission.
TERESA AI do still need to get my deposits back. Drop off was great. They even helped me by backing trailer up for me to get it in the lot. They closed at 5pm I arrived at 5:10PM they stayed for me and made my drop off great.
MARC CI would never recommend this place to anybody. They charged me unnecessary fee, the van was dirty and the staff was extremely rude. I’ll never go back to that racist MAGA loving place.
DEZMAN HElizabeth, the lady who helped us was great. She gave us options. She gave us a lot of good information on moving from state to state and it was just a really good overall experience.
MONIQUE BWhy did I say no? I walked into the offices and was greeted by a cardboard standup of a felon & pedophile. If I would have known that before I would have went to a different U-Haul.
JEFFREY BVery nice to work with very professional
THYANDREA DGreat location. Great customer service.
LIZETTE WElizabeth was great and provided friendly and excellent customer service experience. I will definitely recommend this location and I will be a repeat customer.
CHARLES OWould definitely go to this location again!
MARTI AWe have rented from numerous u haul locations in town over the years and this location, even though it is a little bit further for us is the best location that we have rented from.
MELISA CThey make it easy and accommodating...with an assortment of vehicles to choose from. Thanks guys!
PERRY Pservice was kind ,helpful and knowledgable .
ELLA VBetter information for the drop off location
CHARLES SThey were professional and helpful.
MICHAEL TCustomer service was rude and not welcoming
LARAYAJAI TOur truck's muffler went out half way of a 1600 mile trip. Very loud and miserable experience.
JUAN Fthe Custer service person was very knowledgeable and helpful .I would use this location at all times.
ELLA VOutstanding service. In and out was a breeze.
WILLIAM REverything was great
EDUARDO EGreat customer service, I was in and out! Would highly recommend
DIASHANEI OVery friendly kind and very courteous. Very helpful with the paperwork and where to bring the trailer back to. Highly recommend this facility.
BRUNO COur U-Haul broke down not even 6 miles after we rented it we were stuck blocking the driveway for two days and not only had to unload our first trip but also had to reload that same trip into a friend truck because we spent 300/300 dollars on a truck that we weren’t able to use. They offered a 24 hour extension on our rental free of charge for the inconvenience, but we did not have time to take another 24 hours off of our schedules. Not necessarily therefore, but definitely not our fault and I feel their options to make it right where unacceptable on U-Haul‘s end.
SHANNON LStaff was amazing! Elizabeth and Carlos were friendly and easy to work with our needs. They made the transition smooth and effortless. We appreciate them and will definitely recommend this location!
STEVE SCarlos and Elizabeth were both a pleasure to work with! Made scheduling, pick up and drop off smooth and easy. I will definitely recommend this location to anyone!
STEVE SThe office was closed, luckily I was able to park the uhaul in back of another for the last spot, otherwise I wouldn't have knoen what to do. Also I called the number, no answer and the voice mailbox was full.
REDEN GThe staff was so helpful and friendly.
COLLEEN HEasy and quick drop off process.
Dennis LQuick and easy, super friendly
KEVIN BGreat Serviz willing to work with you on your trip van was in excellent shape
GINA AVery pleasant and very good bedside manners
JAY RThe entire rental experience was good and efficient!
ROBERT CLove 3UUU Events. Have rented from them many times. Always great convenient service.
Cheri PPolitical views are on full display and done in poor taste. A business should not impose its political opinions on the public unless you only want money from a very particular demographic.
NIKITA RCowboy with a gun assisted me. While he was nice-, I didn’t feel comfortable. In addition, I hated spending my money at a business with a life size Trump standee in the corner. Had I had more time, I would have canceled and gone elsewhere.
CECILIA MElizabeth at ck in fantastic Carlos at ck out 5 star Thank you for a smooth experience
ROBERT DFelt rushed, did not give me end price when I dropped it off and they overcharged me for gas even though I returned it with the same amount
MARK V