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Christopher P
Customer Reviews for 3UUU Events
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience overall! Customer service was top notch. Clean equipment. Will definitely return for moving truck needs again.
Chelsea ACab was dirty and smelled like Iike dog
Alvin LExcellent customer service. Would recommend. Trucks clean and fueled.
SHAWN LEverything went exceedingly well!
Nicholas FThe staff are very friendly and helpful. I have used them twice in the last 2 months and everything went really smoothly. Their lot is clean and very well kept and the trucks seem to be very well maintained, we had ZERO issues. Thank you so much!! -Henderson, NV
Michelle EMaking the reservation was difficult on line and on the phone!!!!!
Jayne BService was good. Unfortunately, the truck that was provided to us, transmission went out during our travels. Thank god we got the insurance.
Stephanie MThere’s nothing to improve they’re the best in town if you need a u-haul period. The owner Elizabeth is the reason I keep going back. The trucks are ready when they’re supposed to be they’re clean and returning them after hours is so easy and convenient. However the best part is the customer service Elizabeth provides every time I rent a truck. She makes everything so easy . Yes I highly recommend 3UUU Events for all your truck rental needs. She’s the best.
Tracy REasy pick up. They even attached the trailer for us.
Cory GThis location was one of the best locations I have picked up. The employees even went and pulled the truck up to the front office for me as it was a very HOT day. They went the extra mile.
Shellie Dvery friendly staff
Randy DExcellent customer service
benjamin vYour service was excellent Not too much more, you can work on it.Fantastic .
Jessie LCan't review dropped off after hours...
Andrew BThe lady tried charging me for 2 gallons of gas, which I already put some gas in the vehicle. I only drove the pick up truck 13 miles so basically she’s saying that the truck only gets 6 miles to the gallon on a brand new Chevy pick up truck in order to charge me for 2 gallons of gas when I only drove 13 total miles the owner of this location is extremely shady and I plan on posting multiple negative reviews have some damn integrity U-Haul
JOSHUA WElizabeth is awesome and super personable and service is bar none. Thank you again and GOD BLESS 🙏
Brian OIt started with the lady, Elizabeth greeting me. She ought to teach a class in customer service and knowledge of product. She was awesome and my experience was not the norm, from what I am used to at Uhaul. Friendly. Knowledgeable. Helpful. Pleasant to deal with should be the norm as Elizabeth has set my expectation. The equipment followed by example. The norm was dented, bent, odd tires, squeaky, rattling. Not with Elizabeth. New truck with 4600 miles and a car transport that had no issues at all and was CLEAN!!! Wow imagine that. I’ll never use another Uhaul except for Elizabeth’s!
Dragan MGet there early! This location is very busy! The owners are awesome and I would for sure rent from them again!
Michelle EGreat friendly service
Kerry OFriendly salesperson.
Robert JServices very good
Mario VThis location advertises to be open on Sundays and isn’t. The process to return UHaul equipment needs help.
Daniel VSketchy part of town.
Earl NNice staff
Theodore SThe owner was rude, overly political, and worst of all he continuously hit on me despite his own marriage or my own. This was disgusting and rigjt in front of my brother. He specifically share trash trucks go to CA and good ones to those he likes. Thank heavens my brother was wearing his navy vet hat and we received decent treatment. This was unprofessional and disgusting. Had i more time, I would have taken my business elsewhere. I'm also not convinced open-carry is the best policy at your place of business.
Amy BGreat people!
Ineisha HMy only complaint was I literally got out of my truck and came in and explained that the gas gauge was below half empty and when I return the truck after only driving 10 miles I was charged $30 for gas That’s my only complaint other than that everything there is excellent!
Gina AIn and out
Kendell LEverything else was fine except getting gas it was pretty difficult to deposit the fuel but overall an excellent experience
Jesus CI only rent from this location whenever I need a U-Haul vehicle. Elizabeth is great to work with and provides exceptional customer service. She always offers excellent advice for my moving needs and never sells you anything that you don't need.
Paul WCorporate uhaul screwed me over bad, made me wait hours, made me take an uber to different locations, made me wait in the heat when I should’ve been ready to go. It wasn’t until this dealer helped me out in that exact moment, lady from this location is the reason it’s 5 stars
Francisco SFriendly people and great service
matthew sThe only problem was that the code I was given to the lock for mobile pick up was wrong and I sat there for over an hour on the phone trying to get help. Finally the location owner was able to help me but it was a huge waste of time and frustrating. In the end they were helpful and I’ll rent there again if there’s a need but I may not do mobile pick up again.
Jeremy Lgreat customer services
SINAT TEasy drop off. Helpful staff.
Mark DI'd recommend this location BUT I'd tell people to make sure the information given is actually correct. Being told one thing when confirming or booking only to arrive for the rental & being told another is really ANNOYING. The owner/manager was not rude about it but like many moving businesses definitely gives the attitude of "of well, this is how it is. Want the rental or not?" Moving can already be stressful & to have the excuses & the oh well attitude does not help. U-Haul is perfectly capable of having the correct information available so that what customers are being told is cohesive. Getting differing information is really REALLY ANNOYING! Also for the arm & leg that is being charged to rent a moving truck, update the dang radios!! The radio situation SUCKED!!!
Christina DCarlos was a huge help. I definitely will be back again.
gary oExcellent service thank you
Isidoro RAt time of renting a car hauling trailer, I was told specifically that my pickup would fit on the rental. It did not. I was unable to use the trailer. When I returned it, I got a shrug and a “sorry, not our fault…” No offer to refund, future credit or further assistance. Very disappointed and surprised how quickly blame was passed to UHaul. Not an acceptable way to do business! Shame on you, UUU!!
Steve AYes.. so easy to work with
Lynn BDidn't know how to use the app but It worked for me! Thanks!
Corey DA lot of road construction in front of business. Hard to find front office
Victor HEvery aspect of the rental was perfectly handled. We will need to rent a couple of times in the future.and for sure Will recommend my friends.
gerrit vHad a health scare during the rental period. Management worked with us thru the entire rental period extension. Couldn't be happier!
KEVIN CLower pricing for smaller jobs that take a few hours.
Robert CElizabeth is great! Personable and helpful. Thanks!
Emilee OHuge trump cutout, im not political but kinda unwelcomeing.
Brittany GLocation has a large amount of MAGA advertising in the office. Very unprofessional and I won’t be returning to this location.
Eric EI reserved the van from a nice lady named Elizabeth a week or so before for the April 13. Upon arriving to pick up the van I am greeted by a man behind the counter wearing a pistol on his belt. Very scary. We go through the rental process during which my photo was taken, my license and credit card were presented and the man said he would e-mail me the paperwork. I asked for a printout of the documents which he reluctantly gave me. I signed for your insurance at $15 per day, $19.95 rental rate, and $0.99 per mile, environmental fee $3.00 and estimated tax $13.55 for a total of $220.40. Upon returning the vehicle I pointed out that I bumped the corner bumper backing out of my parking l was told he would e-mail me the return documents. I returned later that day to get a printout copy because the e-mail receipt did not come. Two days later I received an amended contract with a damage report attached and a new total $323.83. An additional charge of $103.83 was applied to my credit card. I thought the rental insurance was supposed to cover any mishaps to the vehicle. I have used UHAUL many times over the years and never got an amended return receipt 2days later.
JOSEPH CWe have rented U-Haul’s over the years and this location has been the most best we have rented from. The trucks were cleaned inside and out. Locally owned. Fast checking and check out service!!!. The owner was Carlos was so friendly and professional. I would definitely recommend this location.
Patricia KElizabeth and Carlos are amazing!
MICHAEL CHad to sweep and mop out the trailer before using it. Reserved 2 furn dolleys and when we got there they didn’t have any left but said I could go to a diff location to pick up. I didn’t have a hitch but they had one to sell me so that was awesome!
KRISTEN TAlthough the location is clean and maintained, I had to wait around because the one worker was walking around the yard. I rang the bell, but it still took him a while to get back if he even heard the bell. It's just a small bell on the counter. The most troubling thing was that the truck only had a quarter tank of gas, and you have it returned with a quarter tank. That means your customer (myself) has to stop at the gas station twice: 1. To get gas 2. To top it off You should never leave a truck that low on fuel. It should be filled up. If it was half a tank or more, maybe, but not a quarter tank, because why should we have to go to the gas station twice because you guys don't want to go fill it up?
daniel sVery dirty and the guys was super rude. I asked for a receipt and he acting like he as doing me a favor and the. Told me that I would get it via email.
Alfred M