Customer Reviews for 3UUU Events
(U-Haul Neighborhood Dealer)

Rating:

1.0

I came to pick up my Uhaul rental 30 mins after the location closed. I opened up the gate because I was uncertain if the Uhaul outside of the gate was my rental due to the map being confusing to my mother and I! When i opened the gate I bega search the lot for the Uhaul! I was met by who I’m assuming was the owners of the location with their guns drawn ready to shoot me infront of my mother and my two children. I was met with attitude instead of help with my confusion. I will NEVER recommend this location to anyone!

Rating:

2.0

The tire straps was not put on right and came off while we were driving.

Rating:

5.0

The brother and sister are so nice and accommodating. They have every piece of equipment that you could possibly need. Everything is in great clean and like new condition. It is truly a pleasure doing business there. Very quick transactions. We are forever customers.

Rating:

5.0

I was surprised at the total amount, this was a $19.95 all day truck, I didn't travel far and had it back soon, I don't know why the total amount was so much. I and how many hours I would have it, I was asked if 4 hours was enough and I said yes, again this was not a rental by hour.

Rating:

5.0

We were in and out in 10min.

Rating:

1.0

Rude. Talked back to me . Didn't have the vehicle i requested. Overcharged me

Rating:

5.0

Great service!!! Maga!

Rating:

5.0

The manager and his team is extraordinary!! Excellent service and understanding. You guys are great!!

Rating:

5.0

Just check the cables that lift the door! Otherwise it was great!

Rating:

5.0

UUU Events is the best U-Haul facility I have ever used. I will use no one else. -james swanson

Rating:

5.0

Great location and owner/manager is a direct no bs type of guy. I like that

Rating:

5.0

OutStanding customer service. Will definitely be back and would definitely recommend this particular location for any U-Haul rental needs.

Rating:

5.0

I was in and checked out very fast by a helpful employee. The only problem is had was that due to construction on the street, I drove past the entrance and had to drive around the block to get back.

Rating:

3.0

N/A Happy overall, Customer service was Great, Very Friendly and Helpful I will Definitely be using your services again Thank you to and your Team 🙏💯

Rating:

5.0

Excellent customer service!

Rating:

5.0

Excellent customer service. Was my first time using my Tesla tow hitch adaptor. They were patient while we all went through ‘first time’ learning and happily flipped the ball on the receiver so it curved up and not down like it was set for my previous tow vehicle.

Rating:

5.0

All was good

Rating:

1.0

We arrived at 3:30 PM and there was no one in sight; gates were closed access was extremely difficult due to extensive road work.

Rating:

4.0

We were charged for 3 gallons of gas that we felt we shouldn’t have been charged for considering that we picked it up with barely a 1/4 of a tank and returned it with under a 1/2 a tank

Rating:

5.0

This is a well ran family.business that cares about providing excellent. Service

Rating:

3.0

First of all I explained exactly what I had when I made the rsvp to the rep and was advised that a 10ft truck would be sufficient well it wasn't and had to do the move in 2 trips. I advised another rep when I needed the code to provide it to the loaders/unloaders for there payment because I never received it and to top it off I advised that the rsvp was to be in my name and not Jimmy and that wasn't done. I also explained to the shop of the situation and no one wanted to rectify the situation and had to pay for more mileage. I was not offered any discounts and this should have taken place because I was mislead by U-Haul. Another thing to was that I am 4'11'" I was given a truck that had a worn out seat and a steering wheel that would not come down and ask the person working there if they had something different because the steering wheel was blocking my vision and was advised this is what they had when they had plenty of trucks on the lot. I have used Uhaul many times in the past and never had this kind of issue and was very displeased with everything.

Rating:

5.0

We were caught in heavy rain and most of the contents became wet. The trailer was very old and I believe the roll up door was probably the problem.

Rating:

1.0

When I returned the vehicle, the woman handling the return made me wait over 10 minutes till she finished her phone call before acknowledging me. Even she want on the phone when I walked in .When she finally did, she asked how she could help—despite the fact that I had already told her I was there to return the car. After that, she made me wait another 5 minutes without taking any action, followed by another 10 minutes just to check the mileage and fuel level. Her attitude was completely unprofessional. I genuinely don’t understand how someone with such poor customer service skills is working in a customer-facing role. I’ve been in the customer service industry for over 17 years, and I’ve never encountered anyone with zero regard for the basics of good service like this individual.

Rating:

5.0

Drop off was easy, even with the location closed on a sunday

Rating:

5.0

I have rented their several times already and never had a problem. Everything goes smooth. The woman even waited for me during a storm for me to get there five star operation highly recommended.

Rating:

3.0

The folks working behind the counter were fine, friendly enough. However, one of the persons was brandishing a very obvious firearm, holstered upon his waist. This in and of itself is fine, it's not a crime. But he was making jokes about shooting someone because they thought they were more important. It was a very tense and awkward, unprofessional space and I was grateful to leave unharmed. Not to mention, they had a full-sized cardboard cutout of the most vile and disgusting traitor to this country. It was in poor taste and an obvious flex. A symptom of an 'us vs them' mentality which this country really needs to drop. Since it should be us as a united country, against the 1% billionaires- the billionaires that would like to continue dividing us and keep us fighting amongst each other so that they can take advantage of us even more, taking as much from the working class as possible. But, MAGA, right.

Rating:

5.0

This place has fast and friendly service. And always look for the best deal you can get. Very helpful.

Rating:

5.0

Best U-Haul rental place I have ever rented from. The owners are super nice and friendly. Highly recommend.

Rating:

3.0

Was frustrated that they couldnt see the dolly was returned to original location and I was charged $130 for it. Other than that it was fine

Rating:

5.0

Nothing could have been better or easier. Elizabeth and Carlos, each, were amazing to deal with. 10 stars across the board... this is now our preferred location anytime we will need to rent a truck.

Rating:

5.0

Nothing at all Everything was so easy And the beautiful 😍 haul employee was really nice

Rating:

5.0

Elizabeth was amazing and very accommodating. She suggested a few options. For us and she wa so right. Thank you

Rating:

5.0

Great service

Rating:

2.0

Be patient with the lady in the counter , I don’t know way but she is so rude whit us

Rating:

1.0

I left the fuel level at what I felt was the same level, close to same level, as when I picked up the U-Haul. When I picked it up, there were 153 miles left to empty. When I refueled, there were 138, miles left to empty. Just over 1/4 tank but was still charged 36.75 for 7 gallons of fuel. Even the screen shot I was sent in the receipt showed 1\4 full. Had I been there when personnel were available, I would have shown them the picture I took of the remaining miles left to empty, add the amount need to read 153 miles to empty. I would have contested the 36.75 charge, taken the U-Haul to the nearest gas station and added the fuel necessary to read 153 miles to empty. Next time, I'll be there to talk to a person. Rough roads make the truck bounce quite a bit, even though the side of the truck reads, air ride suspicion. Only a couple of items were broken on the trip. Other than that, everything else was fine. Truck ran great. I had no dealings with this location, as I dropped the truck after hours and a day half a day early.

Rating:

5.0

The person that ran, the facility was very personable and went out of his way to make sure we had everything we needed

Rating:

1.0

I received a call from an U-Haul rep about 2:45 pm and I asked what time the drop off Uhaul office closed. The rep told me that their office closed at 5:30 pm. Because we were running late, we knew we did not have the time to gas up, only quarter tank left. When we pulled up to the U-Haul location at 5:20 pm, the U-Haul office was CLOSED WITH THE CHAIN AROUND THE GATE AND NOONE WHERE. I called the U-Haul phone number and was told to park the U-Haul truck and leave the keys in the dropped off box. I just received an email receipt and it showed $167 showed “missing/damage equipment with the top of my $591 bill that I did initially paid. I’m extremely upset and will be filling the complaint and will never ever use U-Haul again

Rating:

5.0

Check in/ drop off process really easy

Rating:

5.0

Very friendly

Rating:

5.0

Excellent across the board.

Rating:

5.0

Very Friendly , Welcoming Definitely Be Back For More Business

Rating:

1.0

Truck only had 3/4 tank of gas. I returned it with 3/4 tank of gas. They charged me. Plus I did not know the place was closing before I dropped it off. They left me no instructions on what to do. Bad business practices!!

Rating:

3.0

If you just need a truck, try Penske or Hertz. They actually have the vehicles you need at the place you reserve them!

Rating:

1.0

If you are a Trump supporter, you’ll love this location. Trump signs and full size cutout of Trump. It would be nice to walk into a business and not have to be barraged by political BS.

Rating:

2.0

Made reservation got a call asking to come pick up early so they can go home early, at pickup my reservation was combined with another customers info phone numbers truck selection and time frame all messed up. Took about an hr to fix on top of that on the phone he was inappropriate with his conversation and to top it off he told me I was enrolled in a program that covered my miles which after reviewing my invoice that was not the case. Won’t ever use this location or even uhaul again because of this which is very unfortunate because I use uhaul for all my moving needs.

Rating:

5.0

This was the easiest, most seamless experience I could have imagined. The trailer was already hooked up and ready to go before I even finished in the office and drop-off was just as easy. Highly recommend this location!

Rating:

5.0

Not A thing. I rent from U-HAUL several times a year for my business. The 1623 N Boulder location is my preferred location to get trucks. I never have issues and the staff gets me on my way in no time.

Rating:

5.0

The woman in the office was such a nice person. Will use this location again.

Rating:

4.0

Get rid of the MAGA decorations. I almost left because of the statue of Trump in the office.

Rating:

5.0

Excellent location. Excellent products. Excellent service. Very friendly. Ease of communication. Exceeded all expectations

Rating:

2.0

Service was great. Everything was perfect. However... I give only 2 stars because the place is filled with Donal Trump paraphernalia. And since I find him to be a fascist, petulant embarrassment to humanity it was a little off putting. Keep your stupid trump-tard imagery for your front yard and not your business.

Rating:

5.0

N/A

Rating:

4.0

The cabinet of the truck, stank. It was a funky smell. I don’t know what it was.

Rating:

5.0

just a little bit better communication between employees not much.

Rating:

1.0

Complicated to find where to park, retuning was complicated and took close to an hour because it kept asking to upload photos, I did this 5 times going in circles around the truck. Open, close, lock, over and over again. Terrible experience.

Rating:

5.0

Buy me a Soda!

Rating:

5.0

Staff was excellent! They had everything ready when I showed up to pick up vehicle. Would definitely recommend them to others.

Rating:

3.0

Make sure website information is current especially hours the facility is open.

Rating:

3.0

I’m not happy U-haul charged me $30.00 for gas. I went a total of 14 miles.

Rating:

5.0

Carlos is fantastic! A great location. They’re getting ready to build a new large UHaul location here. Very nice people and they had what I needed. Would definitely return.

Rating:

5.0

Great customer service in and out nice quick

Rating:

5.0

Excellent service and easy to rent.