We have rented from uhaul several times in the last 10 years. We have never had such a bad experience. The person we dealt with seemed like she hated her job. The belt on the uhaul started squeaking, we called to have it serviced and were told it would be a 2 and half hour wait. After that 2 and a half hour wait nobody showed up. Then we were told it would be another 2 and half hours before someone could get there that there was a mix up. We dropped our rental off a day early and were still charged and were also told we would be charged a cleaning fee after driving the truck for 10 days in snow and rain. We have always had very friendly people. We will look at other options the next time we need to rent a moving truck/van. We spent $1400 and had the worst experience ever.Ashley J.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.Raul A.
Great service and fantastic managers.DERRILL W.
This location has the best reps, always willing to go extra mile for the customer,Scott H.
The U-HAUL representative (Mandy) was polite,helpful, and made sure that all my questions were answered. She was a pleasure to work with and when I need your services again , she will be the one I look to for help.PHILIP R.
These people were great at helping me through a TOTALLY botched reservation handled by the Uhaul store on White Mountain Blvd. The folks in Vernon really stepped up!C B.
Showed up early and then came back and the guy was real nice is that everything ready early for meGary L.
My only complaint was that I would have much preferred to return my rental to saint johns, Az, because it is only 22 miles from my home as opposed to 36Richard C.
They were very friendly and was very helpfulKRISTI S.
Customer did not leave a comment.MITCHELL EUGENE W.
No improvement the customer service was excellent, ask what I needed and was assist to get it rented quickly. I would recommend this U-Haul service to anyone, Thank you.butch G.
You can't improve anything with these people. They are very kind and so helpful. They go over and above their job. I will recommend them 100% and I definitely would use use them again. I have used other UHaul offices before and I have never been taken care of so well before. Frank and his wife are the best!!Sharon M.
Thanks for the great service!SHANNON ELAINE M.
Customer did not leave a comment.derrill W.
Customer did not leave a comment.Gina W.
Mandi was right on top of everything. Had the truck ready to go before we got there and very helpfull with our questions!!william S.
Customer did not leave a comment.marice S.
Super helpfulJimmy O.
I leased from Lakeside and they gave my equipment to someone else and I had to drive 50 miles one way out of my way and they only gave me a 25 mile credit. That didn't even cover the miles one way. Then I got harrassed by a uhaul in Phx on 24th ave and McDowell and they said i had to bring the truck to them but i dropped it at 51st ave and Northern. I dropped off the car dolly a day early. This was th worst experience ever and I will hire movers next time. It was a headache and not worth it.Never again.CAROLINE T.
Customer did not leave a comment.WILLIAM D.
Customer did not leave a comment.MARY D.
Customer did not leave a comment.CARL W.
Customer did not leave a comment.dena R.
Maybe charge a little lessCheresse D.
The vernon dealer was very nice. Uhaul had already screwed up our reservation. We started the morning finding out the 26ft uhaul we originally rented was at a different dealer almost 50miles away. We call uhaul & they sent is to another dealer that only had a 20ft. That dealet wasnt even open!!! Called uhaul, got the same operater, who proceeded to ADMIT she hadn't checked if the 20ft dealer was open th!t day. The uhaul supervisor took over our call & sent us to a uhaul right by our house, but they only had a 15ft & small trailer. (The vernon dealer was soooo nice after such a horrible experience). After getting the truck & trailer it was late..and all of our things didnt fit...and we could not make 2 trips before the truck was due back....not to mention my disabled veteran husband had to go but a $30 half tonjack to be able to get the trailer off to load the truck. Totally unacceptable!!! Now our new place is finished and we still have to rent ANOTHER truck to move the stuff that didnt fit in the smaller truck. Thanks uhaul. This is why I will always use penske! I will drive futher & pay a little more for the great trucks and service at PENSKE!!!!Holly S.
Customer did not leave a comment.AMBER F.
Customer did not leave a comment.Steven O.
When calling to reserve an item uhaul make sure they let the customer know the location of the item. I reserved at one location went to pick it up only to be sent to a different location.SCOT H.
Very willing and able to help with some major last-minute changes to our order.CHRISTOPHER L.
Customer did not leave a comment.Nancy S.
only if no other place available. The u haul is located at a personal resident and when you walk onto the porch the homes main door is there and when i knocked on the door a lady came and let me know in no certain words that that door was a personal residents and the u haul office was down at end of house. the u haul office was marked but not very well. she had a crummy attitude from start to end, The grounds was laid out poorly and she thought i should know where to put trailer. This is a pierce of property in a very rural area. She was having a bad day '' .Richard R.
Employee completely unhelpful. No paperwork had to unhitch myself. Ended the rental the way it began-awful.MARK M.
Excellent ServiceMARSHALL Y.
Uhaul rep was congenial, drop off of equipment fast and easy.Steven F.
Customer did not leave a comment.william S.
VERY POSITIVEEric C.
Customer did not leave a comment.Gara B.
When I arrived, the personnel had no information about my return. I calked central office for the drop off location and they gave me the vernon location. But when I arrived they had no info on my rental.JIM Z.
Very pleased with the experienceSteven N.
Excellent experience. The staff were very courteous and helpful!Alton K.
Customer did not leave a comment.GARA B.
Customer did not leave a comment.James N.
Customer did not leave a comment.gloria B.
Customer did not leave a comment.Thomas L.
Customer did not leave a comment.florence B.
Customer did not leave a comment.Travis S.
I was very unhappy with the way I was treated. I was told one thing by someone and then another by someone else. The lady at 3D storage had a horrible attitude and was huffy and pissy while â€œhelpingâ€ me. She was rude when she called and asked why I had not returned her equipment even though I had called and explained both my medical emergency and the fact that due to weather the roads were closed. I will never use UHAUL or 3D storage again.Brittany R.
I was sent to Vernon to pick up a trailer that Pinetop did not have. Super helpful and friendly.Coleman M.
Great service. Very friendly and very smooth rental at pickup and dropoffDavid C.
Customer did not leave a comment.Natasha `.
Customer did not leave a comment.Cliff S.
The rate we were given online during reservation did not come across to the location when picking up truck. It took a prolonged time and call to the main office to get the rate adjusted.Glen L.
My check-out experience was bad - it took about an hour before I was able to get on the road, and there was only one person ahead of me (and she was quick). My pick-up location was also changed which cost me an extra 45 minutes. I don't think either of these were the the location's fault, but it was a bad experience nonetheless.GREGORY L.
Customer did not leave a comment.Tina S.
Customer did not leave a comment.William W.
This was the best service I've ever recieved. The manager is so professional and pleasant to deal with, I really appreciated her help.Linda F.
Customer did not leave a comment.Bonnie M.
Please sweep out the trailer's and trucks before sending them back out.Carol D.
Wanted us to be early so they could make a doctors appointment for their newborn. I was asked to lift trailer onto truck by myself by the woman, plus she did not know how to attach safety chains- I had to install correctly after leaving.William H.
My issue was not with either location. My issue is that your corparate office called me and asked me to change the drop off location from Springerville, AZ to Vernon, AZ. That said they would give me a $40.00 credit for making the change. When at got to Vernon drop off location we contacted corp office and he said he would follow up on this. I have never heard from your office and have not received the credit. You have an intergraty problem. Get it together and be honest. Randy StroudRandolph S.
Customer did not leave a comment.DAN S.
Customer did not leave a comment.Lula T.
Super friendly and very helpful. Great customer service!Elliott W.
Customer did not leave a comment.TIM C.
We were contacted by a vendor for you haul they told us to turn in the truck on Monday because facilities were closed on Sunday.Was Charged an extra day not happy with a change of $31.99John P.
Nice friendly people location very clean.Michael K.