Customer Reviews for 411 Storage South

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 411 Storage South

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Corey D.
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Customer did not leave a comment.

Allen S.
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Joe C.
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Lisa C.
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Sadly this was not my best experience. Got there in time for my 9:30 appointment but had several others in front of me. The truck was on the back lot and was not clean. The drivers cab smelled of stale cigarette smoke and had paper in console. When rented, I was not shown any of the workings of the truck (i.e. cruise control and mirror adjustment would have both been very helpful). There was no walk around for damages, no blankets were available but was told I could drive to another location to pick up. A dolly was left in the truck that I did not rent from the location. There was a low tire (I was never told which one to be aware of) and tire pressure showed that it needed to be checked my entire trip Overall was not an experience that I as a customer would want to repeat.

Debbie R.
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Customer did not leave a comment.

Paul B.
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Bad experience w u haul web site. Selected moving help and they never contacted me. Called the Corp customer service line and they were no help at all. Just wanted to set me up w someone literally 6 times as expensive. Local lot was great but would not recommend u haul movers at all. It is a bait and switch deal

Robert H.
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Took over 35 minutes to receive reserved truck. No mention that no one would be there at return, where I had to check in myself with all of the app pictures and such.

Gregory W.
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Peter L.
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John R.
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KIM H.
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James D.
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Quick and easy Cargo Van rental. Good location.

Charles G.
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Linda B.
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Bill H.
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BERNARD S.
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Nothing. Very pleasant process.

Gary C.
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My son pulled into the lot the local rep came out and took the keys and that was it. I would have liked that I got something that the truck was dropped off within my time frame per the contract. Also would like to know that all blanket, dollies and gas was in accordance with the contract. My son got a Thanks and the local rep took the keys and my son was picked up by my wife.

DYLAN P.
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The entire drop off process without someone from Uhual is silly. I understand many aspects are to cover Uhaul in dispute, but the phone app is spotty at best and seems pointless when the company is paying an employee to go over such things when they arrive in the morning.

bryant H.
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He was very nice. We recommend this location very highly.

James M.
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Customer did not leave a comment.

GEORGE W.
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Very smooth at both ends

Michael F.
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Friendly staff, nice equipment and efficient pick-up and drop off system. Thanks, Mike Fisher

William D.
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Called and scheduled a trailer so I could pickup a refrigerator. The associate there gave me the wrong trailer, forgot the appliance dolly and didn't bother to check whether the trailer was connected properly. When I realized I didn't have the dolly I went back and picked it up. The manager came to work, realized that we had the wrong trailer and called us. By then we were almost to our pickup. We managed to get the frig in the trailer but would have been much easier with the right trailer.

Tony H.
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Customer did not leave a comment.

ROBERT K.
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David M.
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Quick and easy drop off. Friendly staff. Location is close to our new home. They should consider providing Propane refills or replacement services.

David M.
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Very helpful... drop off took less than 5 minutes. Great location close to our new home. They should consider providing Propane refills or replacement tank service.

Michael L.
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Joshua W.
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doug C.
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Jessica B.
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Darrell B.
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The equipment I rented was in great shape with zero issues. The gentleman was really helpful during the whole rental process, and he was very polite the whole time I was there. I highly recommend this location for everyone's rental needs.

DIANA M.
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Brian F.
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Bryan P.
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Joe M.
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Bruce P.
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DAVID C.
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Quick dropoff service.

jessica A.
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Jessica M.
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robert P.
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Your on line rental is the worse. I had to wait a 1.5 hours pass my pick up time.thanks to 411 storage for helping with truck rental. I will go to another rental company before I use your online services again.

Jama S.
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Easy to rent.

Rebecca G.
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Jeri C.
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Easy pick up and drop off. Customer service employee awesome. Many thanks!

Roger M.
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glenn W.
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CHRISTOPHER C.
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Betty T.
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Eddie C.
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Reimburse you some money when you filled the tank more than what you had it when you rented

William B.
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JOSEPH P.
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John C.
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Alan S.
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Tire low

Bart M.
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The vehicle had a rear brake and signal light issue. Roadside assistance did repair It, but It should not have left the lot. The cab was dirty, With food wrappers on the floor and cigarette butts and ashes in the ash tray. Previous rentals the furniture blankets were clean and in plastic bags. This was not the case with this rental. Blankets were not clean at all. I mentioned at pickup but was told that no other blankets were available.

Linda S.
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Make all your locations have a great guy like Robbie. This was the easiest rental I've ever done. Robbie gives good advice and makes the pick up seamlessly time efficient, which anyone in the middle of moving day will truly appreciate. Thanks UHaul.

Andy H.
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Diana M.
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Kevin L.
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When we arrived to return our equipment it was obvious the person on duty didn't want to be there or help us. He told us there wasn't room on the lot to drop off (even tho it appeared there was room, the inventory just needed to be moved around) and sent us a mile down the road and told us to leave it there and someone at that site would help us. There was no one there when we arrived so we came back and the same person was very angry and told us we should've left it even tho nobody was there to check us in. We told him we didn't want to be liable for the equipment since nobody signed off on it and he told us we would need to come back and drop off the next day. We had just driven 16 hours across the US and were tired and wanted to get it turned in. My son-in -law got out of the vehicle and picked up and moved a couple other trailers and made room for ours while the employee watched. Then my son-in-law parked our trailer in the spot he made room for and unhooked the equipment himself while the employee continued to watch. I had paid cash for my rental and was supposed to receive a deposit back and the employee told me he couldn't do that because he didn't have any cash and that I was ridiculous for paying cash in the first place; I should have used a card. He told me I would need to come back the next day for my $75 deposit but he refused to sign off saying that I had not yet received my deposit back. When I returned the next day I was able to get my deposit (someone else was working) and I asked who the young man was on duty the previous night and was told it was the business owner's son!! He obviously wasn't concerned about his job status or showing any customer service skills!

ROBIN N.
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RONALD M.
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Charles L.
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Great experience. Go Big 10!

Luke R.
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I dropped ours off after hours, so I had no interaction with the staff. The lot was very full, but the location was great.

Dean S.
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I was greeted by a sign telling only one person at a time in the shop and then a second inside reminding me to practice social distancing. The interior had a plastic sheet hanging down as a conversation barrier and then makeshift combination of rope and boxes creating a physical barrier. The gentlemen working there talked to me from the other room but did not greet me. After asking my name he accompanied me outside but did not wear a mask even though I had one on. I did not know any better but probably should have picked a different store in the area, one more professional.

Randall M.
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Don't charge your customers surreptitiously for coverages they didn't select. The rental website goes through many screens, each trying to upsell the rental with services, coverages, addon products, etc. to the point of being totally annoying and places many opportunities to inadvertently select something that is not desired. I specifically declined EVERYTHING I was presented, yet still ended up with a nebulous $14 charge for some BS coverage. Nevermore. Lesson learned.

Stephen D.
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william M.
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John M.
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Randy R.
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Nothing everyone, everything was excellent!!!

Nick W.
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Jonathan P.
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STEPHANY K.
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john H.
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Great customer service

Stephanie A.
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Well organized, quickly processed the returned truck. Well done.

Samuel O.
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Customer did not leave a comment.

LUNDEN H.
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I love my new home. You made me feel so welcome. Thank you

Justin R.
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Must check out the antique world map on the wall

James R.
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Great job thanks

Steve W.
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Good availability, good service, interior of facility could use a much needed remodel

Dan C.
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Very Covid-safe check-in experience with no-touch distancing maintained during vehicle pick up process. Robbie was friendly and accommodating for return special request. Vehicle was clean and performed perfectly for my round trip to Chattanooga.

Michael S.
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Customer did not leave a comment.

Donald W.
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Jennifer C.
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The business was not open when it was supposed to be (12-6), at 1:30 they were gone to lunch. When we did get in touch with someone at the business they told us that they would not be back for another hour and that we need to take the trailer somewhere else that they did not even have room for it. Well there was room and thankfully I was able to return the trailer on the app and I did not have to wait on them to return or have to deal with him any more. Very poor customer service!

andrea G.
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We dropped the trailer off at the appropriate time so we should not get a $20 fee. If we do , you will be hearing from me. It is way too difficult to get a real person on the phone. Uhaul needs to fix this as it is very frustrating. The next time that I need this style of service I will go somewhere else.

GERALD M.
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Customer did not leave a comment.

JOHN K.
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JENNY H.
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MARK D.
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Not sure why I had to send a photo of my drivers license but then the staff still had to make a copy of it?

Kenneth T.
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Janice T.
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Was very pleased with the drop off and how it was handled.

Robert N.
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AFTER HOURS DROP OFF WAS EASY AND SUCESSFUL

JAN W.
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Customer did not leave a comment.

Ken J.
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Nothing

Jackie W.
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Had to sweep out the unit myself but otherwise a good place. Quick and efficient.

Peter M.
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Customer did not leave a comment.

allen O.
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Daniel H.
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David E.
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Attendant was terrible. Did not offer to instruct or help with attaching trailer. In fact, he did not come outside until my wife went in and shamed him. I am 61 years old with a bad back. Picking the tongue of the trailer up was very difficult.

MATT P.
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Customer did not leave a comment.

Joshua W.
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We rented a U-Haul truck for our move through this business, and the service was awful. We scheduled our check-in time for 9am when the business opens to get started as early as possible, and the owner didn't arrive to unlock the doors and start doing check-ins until 9:10am. We had to wait outside in the parking lot for our check-in and weren't called inside until 9:30am. When we came to return the truck after our move, the business was empty and the doors were locked even though it was during operating hours at 3:30pm. We parked the truck and returned the key in the drop box as we were instructed to do if returning after hours (even though it wasn't after hours). We then received a phone call the next day from the owner, angry that we returned the truck without folding the furniture pads we also rented. My boyfriend politely apologized and said he didn't know we had to fold the furniture pads because nothing was mentioned about it in the paperwork and the business was closed during operating hours when we returned the truck. The owner said that “wasn't his f***ing problem” and demanded we come back to the business and fold the pads for him or he would charge us an extra $30. We did so to avoid giving this business any more of our money and will never use this business again.

Kevan W.
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Try not to schedule 4 pickups at the same 9:00am time, spread it out.

No reviews have been submitted for this location.

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