Quick renting and returning equipment. Excellent professional cashier.
Karen M
Customer Reviews for 411 Storage South
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was good thx no complaints at all
David BThese folks here are AWESOME!!! I was moving and needed to pick up the truck a day earlier. That was no problem. I needed to add another day. Again, no problem! They were the most laid back, and easy going people I have met. They really made what could have been an extremely stressful move a lot easier. I also got to drive a Brand new truck with less than 600 miles on it too!
Stephen WMet all my expectations. The truck worked great and the staff was very helpful.
Michael DAbove and beyond. Very friendly and helpful. Thank you.
Jeremy CVery nice and friendly
thomas cVery friendly and professional. We ended up renting for 2 days but finished our move within 8 to 10 hours and were only charged for one day. We were not expecting the one day charge only since other places will charge the 2 days or more that you sign for. We got more than we expected. Thank you so much! Josh & Jessica
Josue RThis was my 2nd time renting from this location. The gentleman that work there are both polite and helpful. Very convenient to my location .
Stacey PVery helpful and friendly staff.
Tracy BPeyton and the group did a great job helping me. Thanks so much.
GERALD MRick and his son was very helpful. Got us hooked up and on our way with no problem.
Ronald HFast and easy
Vincent SWe were supposed to get a discount to return to Madisonville, TN instead of our preferred location. BUT with all of the changes, that didn't reflect on our bill. Therefore, we returned to this location.
STEVEN CExcellent staff, very kind and helpful people.
VIRGIL HWent out of his way to service us even going to next town to get a lower mileage truck. Outstanding service
Roger SThe location was very dirty and cluttered. The employee was not very involved with customer service and avoided eye contact with customers.
Nicole LThis location was hast and easy to drop off the 12 x 6. Very helpfull and polite service. Keep up the great service!
Gordon GNothing, have used this location several times, always a great experience 👍
terry fOutstanding service and very cutomer friendly.
chico mVery pleasant and expeditious experience
Ron GThe gentleman working at this location was very friendly and helpful!
JAMES WYes however the tie down straps are all shredded at the ends and need to be trimmed down or replaced.
Robert GAverage rating is good. In the past I rented at Super Fancy U-Haul stores.
Christopher ZRick was great. Excellent customer service. Above and beyond service. If we ever have to rent local we will use this location.
ZANE ZThe running lights on the trailer I rented did not work.
Mikael MQuick, smooth service... no problems with tow dolly
Mark CGreat U-Haul rental staff and owner! I will always use this business! 5 Star rating!
BOBBY JHave someone at the site. More space for leaving equipment. The lot was full and difficult to maneuver. No one was there to return equipment or tell people where to best leave equipment.
DAVID JBusiness hours lacking for a Saturday. I was told there would be a charge if my six rental blankets weren't folded. Really? (*eyes roll*) Not impressed with this location.
SHERRY WNo visor sun was in eyes. It kept sounding like it was gonna die. Plus when arrived the guy was rude, the entire time. Started texted me was rude..
Gail MWas charged for an extra day, can't get anyone to answer the phone or return a call
Richard WThe people were very friendly and checking in and out was very easy
ERIC RVery friendly and caring
laura dAmazing customer service and an excellent vehicle.
Adam LQuick in and out easy return.
Rusty LU-Haul was dirty inside cab with an odor and the back trailer was dirty. This was the first time experience with U-Haul that wasn’t so great.
Diana HWasn't there when I showed up even though I called before coming. Didn't wait to long for his return. Left note he stepped out. Unloaded the trailer and parked it while waiting. Once he arrived we let him know and he said we were good to go. No nothing to sign or go over at drop off.
ANDREA SThe customer service was very polite and professional. The pickup and drop off was very quick and easy and helpful instructions were given.
dean wIt's was quick and price was reasonable
Jody WWorst experience with Uhaulin the 25 plus years I have been dealing with them. Representative at pick up seemed bothered to have to deal with us. Different representative on drop off. First thing he asked is if I took a picture of the mileage and fuel level before taking the truck. I have never had that asked of me. He said that everyone should do that. Why didn't your son bring it up on pick up then? Then receiveda phone call after leaving threatening us with extra charges because we didnt fold the moving blanketsthat were thrown all over the back of the truck on pick up. No greeting, no information at all, just the threat of $3 per blanket charge to clean up the mess they gave me. At this point I hung up. The "owner" then called back to tell me that I was right saying they gave me non folded moving blankets. The people at this location need to be retrained or replaced. Customers should not be called and insulted then spoken too like garbage. I will never return to this location and will seriously think about it before ever renting from Uhaul again after this.
Steve SNa
Brian GEasy to drop off the trailer. Had a receipt in my email before I finished unhooking. Clerk was friendly.
Laurence MOnline showed this facility carried ball and packing equipment. When we arrived they said they didn’t have anything and hadn’t for years. They sent us to Walmart to get a ball. Then, after we came back. They sent us to an auto parts store to get a brake cable adapter. Why didn’t they tell us everything at once? Oh, and the first thing the worker asked us was if we supported Trump. When we refused to talk politics he immediately became unfriendly. Also, they refused military discount.
Joseph Mit was all good and smooth
LARRY SI used the mobile app and it was very difficult to use. It would not let me upload pictures upon return.
Steven K