Customer Reviews for 427 Kustoms

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 427 Kustoms

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gaye P.
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The movers I hired were absolutely excellent. There name I believe was Kay jay or something like it. They were based out of Cleveland ohio and came all the way down here. I had originally hired movers and shakers and they cancelled on me last minute.

Charles P.
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The inside car had to empty waters bottles in it.. 1 was half full sitting on the 3rd seat and a empty one rolled from under the drivers seat when I stopped at a red light... so the cab wasn't looked over when the last people returned it.

bill M.
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Customer did not leave a comment.

Daniel G.
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There was no furniture dolly available and the dolly was left on the bill. I had to enter a concern to get it taken care of.

Kevin T.
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Customer did not leave a comment.

Frank R.
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Excellent place, second time at this location, "Top Notch" Professional staff... Frank Rogers / Fort Worth Texas

ERIC E.
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Customer did not leave a comment.

David B.
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Larry W.
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Christopher N.
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Martin W.
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No changes necessary

Erine B.
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Customer did not leave a comment.

Cynthia M.
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Customer did not leave a comment.

Frank R.
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Excellent representative at 427 Kustoms, easy check-in, easy check-out. Absolutely wonderful people at 427 Kustoms.Professional, courtesy and respectful of my time.... Frank Rogers

Martin W.
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Again, I wouldn't change a thing!!

fred D.
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427 KUSTOMS IS AGREAT PLACE TO DO BUSINESS

Brent C.
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Ensure the equipment that the customer reserves is actually at the pick up location.

Kevin R.
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I still don't understand people renting trucks from up north pay more $$$ than people renting from the south?? It should be the same all around!! It's not fair for the people moving south??

Christopher P.
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No key box, infrastructure, or anything to suggest this was a Uhaul drop-off location. Very sketchy.

todd C.
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Wonderful people to deal with and extremely polite. They should be rewarded from uhaul for their outstanding performance and how well they treat their customers. ( 427 customs) outstanding in every way. They set the standard for uhaul. Polite/ clean and knowledgeable at everything they do. Uhaul should send them a certificate of acheivement as well as a gift card for a dinner out!!!

todd C.
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427 customs!!! Outstanding people and extremely polite. Very informative as they took the time to answer any questions/ concerns. I would totally recommend them for an award for their outstanding knowledge of uhaul and agreements/ policies as well as their clean and inviting establishment. I will deal with them again.

Michael H.
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Customer did not leave a comment.

ERIC E.
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Customer did not leave a comment.

Troy S.
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todd C.
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Check tire pressures prior to releasing rental equipment, especially when using the auto transport. Other than that they were great and nice people.

todd C.
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Check air pressure in tires prior to release of the rental vehicle, especially when renting an auto transport as well.

Betty R.
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Customer did not leave a comment.

Nayiasha T.
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Dan A.
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Nothing. Great service

Christina A.
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Mark T.
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Father B.
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Darchelle C.
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Very helpful

Tammi H.
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Customer did not leave a comment.

larry R.
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Make easy to hook-up back breaker for grandpa's if wasn't for employee wouldn't been able to load he'll of a time returning trailer tongue very heavy!!!

Amber T.
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Customer did not leave a comment.

RICHARD D.
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Nino S.
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James S.
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Ettor C.
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pam D.
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tammy P.
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michael M.
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Customer service was excellent..

Tisha S.
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Customer did not leave a comment.

THOMAS G.
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Great customer service

Mike K.
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Melvin M.
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Ken S.
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jane H.
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Tammy H.
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The vehicle was clean but the driver's side door lock did not work.

Josiah Q.
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John J.
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BrieAsha J.
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William G.
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Professional

anthony S.
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No cash for deposit

Adam W.
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Customer did not leave a comment.

Mark P.
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Alan M.
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Jamie L.
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BRIAN S.
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Very friendly and speedy service.

caleb W.
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Customer did not leave a comment.

Mark V.
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Customer did not leave a comment.

Ettor C.
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Mark S.
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The cleanest nicest truck we have ever rented...A+++ to 427 Kustoms!! ty

fred D.
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WE LOVE TO DO BUSINESS WITH 427 KUSTOMS, THEY GO OUT OF THEIR WAY TO MAKE SURE EVERYTHING IS PERFECT

debbie R.
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Customer did not leave a comment.

Brian P.
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We were very pleased with the rental experience. The truck was clean and easy to operate. Will certainly use this location again should the need present it self

JOAN A.
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This is the 2nd year in a row you could not provide the size truck we reserved. Also, I have a text message from the Steubenville Uhaul dealer when I reserved telling him I needed my truck until 12ish. He said ok. When they put us in a bigger truck they did not say I had until 10am. I found out via text after closing hours when I read. I contacted Uhaul 7am to make them aware it would be 12ish. Your phone operators were TERRIBLY RUDE. Talked to me as if I was in the wrong. Trying to make me feel bad I wouldn't bring back in time. I have PROOF that I told original Uhaul dealer 12ish. Twelve years ago our daughter passed away from cancer at 18. My younger daughter started collecting toys for children's hospital kids with cancer. It's a HUGE project and I didn't need their NASTY attitude. It was ridiculous. I'm not interested in multiple rude employees lecturing me. I won't recommend any Uhaul dealer. I did request a copy of our taped recording from the last nasty employee. Hopefully next year we can find a different option

KAY M.
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Customer did not leave a comment.

Mike K.
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Kenneth S.
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Mark V.
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BRAD B.
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JULIA D.
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Excellent customer care

Robert K.
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Customer did not leave a comment.

Amanda D.
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UHaul as a corporation should advertise the whole .79 a mile thing more clearly. “Oh rent a 15 ft truck for just $29.99.” Except more than twice that, plus gas. Honestly, if the customer also has to pay for gas, .50 a mile on top of the base rental price seems more reasonable.

Joshua M.
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Customer did not leave a comment.

Cindy M.
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Albert C.
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Weekend drop off, business was closed.

Patricia G.
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Really just dropped off after hours and no one around, but easy to find parking spot.

Tony P.
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Customer did not leave a comment.

john P.
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Everything was great. The personnel were very good to deal with. My thanks to them.

Kevin P.
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Customer did not leave a comment.

paul D.
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Beth L.
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MAriah S.
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I asked for 1 day and was charged for 2

Melissa G.
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Customer service was amazing!! Will definitely return for future needs!!

chris P.
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Customer did not leave a comment.

Darin H.
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Shannon A.
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The woman who helped us was very knowledgable and friendly. Kudos to her for being so patient! The computer was a little glitchy and she had to restart it. She was terrific!!

MICHELLE W.
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Customer did not leave a comment.

Robin M.
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Lawrence A.
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John C.
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The owners of this business were very nice and professional. Everything went smoothly for our move.

Mark K.
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Customer did not leave a comment.

steve G.
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I called 427 customs a week prior and reserved a 17' truck, as any larger would not fit around the bend in my driveway. The truck got rented out from uhaul and I found out day before rental I was upgraded to 26'. 427 said there was nothing they could do as uhaul one ways override any reservations made and they have no control over that. We had to carry all furniture down a long driveway because of the larger truck. The owner of 427 customs was very professional and did her best to accommodate me. I would go to 427 again, but probably will not use uhaul in future just because a reservation is not a reservation.

Kimberly P.
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I was completely satisfied with my experience and the woman whom I spoke with on the phone during my inquiry was just as pleasant in person. I would recommend this establishment to anyone who has a need for a moving vehicle.

JANEL G.
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Great customer service! Would recommend to anyone

tosia A.
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Thank you so much for helping make a very stressful time bearable.

robert S.
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Improvements need to be made on updating information on Locations such as the proper time that the establishment opens. One example was the location in Toronto, Ohio The Misty River Marina. I could not reach them with the number UHaul gave me, nor could I reach them on their number posted on the internet. They still never called me back. Also, UHaul gave me an opening time of 10:00 am and their website had hours of 11:00 am. I cancelled with that location. The Wintersville location at 427 Kustoms worked well, seemed reputable and reliable. I was very pleased with them.

No reviews have been submitted for this location.

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