Customer Reviews for 4Ever Convenience Store
(U-Haul Neighborhood Dealer)

Rating:

5.0

I’m very happy thank you

Rating:

3.0

We requested a furniture dolly. None were provided and we were not informed ahead of time that our location didn’t have one. We made several calls to find one and no one was able to provide any actual direction or help. This only added to the stress of move in day.

Rating:

1.0

They told me to pay 125 as a deposit then after I have done with truck I return to the owner. The total amount I suppose to pay is 50.49 then I suppose to get my money back around 74.51 . And I didn’t get my money back

Rating:

2.0

I don't want to waste my time again .

Rating:

1.0

The staff was very unprofessional and rather rude. No regard for customers, stayed on his call while I asked questions, had an attitude when I asked questions, made faces and spoke in his native language even when he could speak English. I would NEVER use that location EVER AGAIN! To anyone that cares, if you don't mind a bad customer experience, you can use that location and hopefully he wouldn't be the one attending to you. Good luck!

Rating:

5.0

Probably one of the easiest uhaul transactions I’ve had. Really good job.

Rating:

5.0

Excellent Custumer service

Rating:

2.0

The convenience store's staff weren't friendly, efficient and customer service oriented. It was very inconvenient as Apple pay wasn't working, tap option was.t available. Normally the gas tank suppose to be full but it was time consuming to fill up the tank as the line was indicated. Overall for the first time we did have so much difficulties to pick up and drop off the U-Haul and this wasn't for the first time we rent the U-Haul. The whole experience was terrible.

Rating:

1.0

I reserved a dolly, furniture dolly, and furniture pads. But there was no furniture dolly or pads when we picked up the vehicle. The service was poor and they treated my friend poorly. The website said $64 was payable at the time of pick up but they charged $170. My tv broke during the move because there was no furniture pad. Awful experience!!

Rating:

5.0

The gentleman who provides me the truck is always kind and he makes sure I get the truck I ask for. Thanks

Rating:

2.0

I made two online reservations and still had to go inside and get the car from an agent. On top of that, the terminal wasn’t working.

Rating:

4.0

Fella quoted $122, but the bill was $162. My only unexpected surprise when the bill was e-mailed. Otherwise good.

Rating:

5.0

Great service! Fast process! Friendly!

Rating:

5.0

To be honest there’s nothing to be done to improve, the guy that help me out he were really helpful and understandable very friendly.

Rating:

5.0

It was amazing

Rating:

5.0

Good place, nice staff. Friendly and helpful : )

Rating:

2.0

The trailer I rented had no brake lights, or right hand signal light. Wasn't washed, nor did I receive any assistance hooking it up to my truck, the attendee didn't inspect it with me. So, not the best experience I've ever encountered.

Rating:

4.0

Truck wasn’t ready, had to warm it up. Not sure if that is policy. But overall, it was what I needed. Thank you

Rating:

5.0

Everything was excellent.

Rating:

5.0

Excellent experience here and was a quick drop of and the guy was super friendly and helpful.

Rating:

1.0

Update the payment system. I was told I was blocked because I owed money from a few years ago that I paid off and had a receipt and they were still telling me that I owed more money and wouldn't let me rent a truck until I give them some more money. They also tell my I couldn't pay without a credit card. I was told I can't use a debt card and that I would have to pay cash. They then told me if I use cash I need to make a deposit of $500 cash to rent a truck. After going through the hassle I get the cash later that night only to find out they cancelled my reservation leaving me to go around and find another u-haul with a truck. When I found one the guy said he doesn't take cash so I had to leave there and find another bank where I can put the cash back onto my debt card. They then tell me I could pay with debt card. So I wasted a whole day cause my original truck pickup time was 9:30am but never got one until 6:30 when I could of just paid the first guy with my debt card. Disgusting customer service with multiple persons from stores and help line giving different information like they all worked at separate companies. Worst customer experience I ever went through.

Rating:

1.0

Friday night a weekday rental Charged weekend rate Covered in snow. No scrapper. Smelled like pot.and cigarettes. Traction horrible After calling customer service was told I would be followed up with. Ignored. I'm leaving this comment online in any place I can find until you actually follow up with me And explain Friday a weekday is a weekend rate. Why I should pay premium charges for barely maintained equipment

Rating:

5.0

The staff at this location were fast and pleasant to deal with.

Rating:

3.0

I called ahead and was told there was a 10ft truck available. Arrived 20mins later and was told no I had to take a 15ft truck because the 10 was reserved for 3pm. I paid the additional cost. When I returned the truck at 4pm the 10ft truck was still sitting there. I do not believe it was ever reserved and I was just cornered into paying for a larger truck. The truck was dirty in the cab and in the back. I left it in better cleanliness than I found it. Safety wise the mirrors were not adjustable. They were either in or out but could not be properly angled.

Rating:

1.0

The truck was left almost completely out of fuel. I took pictures of this on the app on pick up. Then I was told i need to return it with half a tank. I was charged extra fuel costs even though I returned it with more fuel then I was left with. Now I'm forced to dispute this to try and reclaim the money you have stolen from me for over charging me.

Rating:

1.0

It took an hour to get the vehicle after arriving at the pick up location through talking with multiple customer service agents on the phone and uhaul chat. I had even called ahead the week before to make sure everything was ready to go and they said it was all set. I would never recommend UHAUL or this location based on this interaction.

Rating:

5.0

Great, fast and trustworthy service!!!

Rating:

5.0

Thanks

Rating:

1.0

our u haul wouldn't start- when it finally did we left. the battery was DEAD at our first location and wouldn't start again after loading the entire truck. We had to wait for roadside assistance and miss our move time at the other location. Finally it got boosted- then we got to the other location and it DIED AGAIN, on the street. We couldn't even turn it off after this point and had to dump all our stuff and leave. it was -20 outside, FREEZING cold, and I had no place to sleep that night because the whole event caused us to miss our moving time. I would never do that experience again.

Rating:

1.0

Tried to charge my card for more than the agreed on fees, did not inform me of any reason they would take it. Just charged my card with no warning on a second charge

Rating:

5.0

My message is not for next customer but for the employee of where we pick up the truck to clean and don't charge us for the mess that we didn't do it. We return the truck right away even we can return it Tuesday..we even return the truck with extra gas...but to experience this so bad behavior employee at 105 Ave NW Edmonton AB which is our designated return uhaul location is not acceptable.

Rating:

4.0

The trucks are in mph and very confusing to convert. WE'RE IN CANADA!!!

Rating:

2.0

The outlet uhaul customer agent didnt seem to interested to help with getting the uhaul inspected. He said dont worry about reading the contract and it didnt look like the inside of the uhaul driving ares had been cleaned though.

Rating:

3.0

Wrong truck size, car exterior was very dirty, wheels feels like flat

Rating:

5.0

This location has very good customer service. I filled the fuel tank (originally on EMPTY) and they refunded an honest and fair amount. Thanks kindly!

Rating:

5.0

The license verification was split. It only asked for permission to access my iOS camera after it already took the front photo.

Rating:

3.0

Vehicle needs major mechanical repairs

Rating:

1.0

We had a few issues, one was miss placing the key. ( inside the house ). I was under the impression that i had paid the extra for roadside help or it would cost $200 I went back to uhaul location, and asked if had a spare key (no) called uhaul they said that location could agree to add road side as an after the fact thing. Went back to location, worker said he thought i had it he even checked the computer and confirmed i had it. So he called his boss. Who asked to be put on speaker phone to yell at me for being dumb and how he could now charge me late fees and charge me friday, sarurday, Sunday, monday, plus fee for new key so wasnt i smart. I said okay and left. Called uhaul back and they said that first lady was wrong and it would cost over $450 Found key, went to start U-Haul and the music would play but the engine wouldnt start. So we called someone for road side assistance and out one of the ignition fuses was dead and needing replacing which would require changing the key. So it cost 396$ but we finally got the truck going and got it returned in time.

Rating:

5.0

Ni complaints.

Rating:

5.0

Excellent service

Rating:

5.0

Location is good very central easy to find. Services are goof. Truck was clean

Rating:

5.0

The indicator was in miles per hour. Perhaps a reminder to customers so they don't drive too fast.

Rating:

4.0

I was a bit confused by the mobile pickup process - It was a bit hard to understand when I called - but in the end, all was great. Just a bit confused at first. When I received the link to begin the check-in process, I was just directed to a page to edit my reservation - there was no option to check in.

Rating:

3.0

The truck allotted for us was not available and rebooking created delays in picking up the truck. There were some few trashes and left-over water bottle in the truck. Service was somewhat average.

Rating:

5.0

for me everting is so perfect

Rating:

3.0

The inside of the cab and truck box were nice and clean but the windshield was covered with bugs when I picked the vehicle up. It would have been nice if that had been cleaned too.

Rating:

3.0

If at all possible, avoid U-Haul like the plague. Use another rental company where possible. A company that actually honours the reservations that they claim to have made.

Rating:

2.0

Small and cramped counter. Horrible cell signal in building, no wifi inside. Pickup took far too long. Online checkin failed.

Rating:

1.0

No one wanted to help me. No one explained much.

Rating:

1.0

This is the most disgusting experience I have ever had. At the last minute there was a change in the size of the van from a 15 foot to a 10 foot. It took us 5 trips back and forth to complete the move and as seniors this was extremely difficult but I guess what do you care. The amount I was paying for a 15 foot van was cheaper than what I paid. When they changed the van the refused to take my caa card for the discount that I was getting with the first van. This is no way to treat people. I will never use your service again and will make sure no one I know will ever either. This company and the people we dealt with where we picked up the van should all be ashamed of themselves. Give me the credit I am due.

Rating:

5.0

I had reserved a 10' truck at one location and they did not have any equipment available when I showed up. I said I had a reservation and they very quickly said they had no trucks until Monday. I called the reservation center and they were able to find me similar equipment at a nearby location. They also put me in touch with a team that got me the same price (the similar equipment was larger). I appreciated the efforts of the agents I spoke to, but the original pickup location needs to improve.

Rating:

2.0

go to a different loaction

Rating:

5.0

Fast reliable service thank you

Rating:

4.0

Quick and friendly service at pickup and return.

Rating:

1.0

The clerk at the store charged me for a rental, then proceeded to try to only rent me a hand truck despite my request for a 15 foot truck . He claimed his internet wasn’t working but was still charging people with credit and debit and using his phone. Very slow, acted very sketchy and I ultimately was unable to get a truck from them which severely delayed my move.

Rating:

3.0

Not accommodating to customer. Didn’t ask for insurance protection just add up everything to customer.

Rating:

1.0

The price is 100% misleading. What was supposed to be 19.95 for the day ended up costing me 200.00. I will not use u-haul again and definitely won’t recommend it to others.

Rating:

3.0

I felt a little uncomfortable that the location had so much paraphernalia for drugs on site. Lots of rolling papers, bongs etc. I came to rent a truck not purchase items that seemed like they may have fallen off the back of a truck. Other than a few trucks parked in the parking lot, a person would not know that this is a Uhaul location.

Rating:

1.0

I had requested a dolly since I was only moving boxes and one didn’t come with the truck. I knew I wasn’t able to get one since this was a really weird “pop up” uhual site. If I actually had the choice I’d rather use a real uhual location. This just seems weird and cheap. Also change out your debit machine’s already this isn’t the year 2000. Get with the times or get left behind.

Rating:

5.0

Pleasant and friendly cashiers. Van in good condition