Customer Reviews for 4Ever Convenience Store
(U-Haul Neighborhood Dealer)

Rating:

1.0

My whole ordeal with Uhaul was a disaster and a half. Right from picking up the uhaul to dropping it off. The chat option kept freezing me out whenever I tried to use it, I got the run around repeatedly, sure I recieved "$100 off" which really wasn't any savings at all but with the stress that I endured it should have been half off or free. I spent endless HOURS on the phone with uhaul. Each person had a different answer, the name was changed on my booking so I could not do a dang thing when the name should not have been changed to begin with! Nothing but stress and a pain in the behind. I will never recommend uhaul to anyone nor will I ever use them ever again. I will tell everyone to RUN FROM UHAUL!!! THERES BETTER OPTIONS OUT THERE!!!

Rating:

1.0

I was overcharged for fuel, truck was not filled when I picked it up and I was charged to fill the tank instead of returning it to its previous level at pick up

Rating:

5.0

It’s convertible and good for driving

Rating:

5.0

I don't think it's this specific location. U-Haul needs to give better real-time data access to the individual locations. For them not to know that they had double booked or overbooked a truck and it seems to be something that should be easily solved these days. Now they went out of their way to help me which is why I gave them high marks. But I suspect it was a U-Haul issue not them

Rating:

1.0

I explicitly booked this uhaul over the phone with customer service and got all our information sorted out ahead of time. Starting with how long our trip was (5 days), and an extimated round trip KM of 700 KM from Edmonton to Calgary anf back to Edmonton. The service rep suggested the 9' cargo van so we rented it, got the extended rate, and confirmed booking. On top of that, me and my husband purchased Uhauls many times wih my husbands drivers liscence and me as the payee with no issues. Unfortunately this time, the location had a huge issue with ALL of this. First, the person at the pick up counter tried to deny us because our trip was too long even though we booked it for 5 days and up to 999km. Then he tried to deny our booking because the van shouldnt leave the city, despite the customer service rep over the phone never saying anything about that. After arguing and starting to call customer service, he backed down and started the pick up process. Then he tried to deny our booking because my husband was the driver, not myself. I dont have a drivers liscence, my Husband does, but he doesn't have a credit card, I do, so i pay, he drives. In every other situation where i have rented a UHaul, this has never been an issue. Ive rented 4 times with him as the driver in the past, and several times further with other friends as the drivers with no issue at all. Then, after further arguing he decided to say it was because he was American, and american liscences arent valid, which is completely untrue and has never been an issue for Uhaul in the past. Again, i begin to call Customer Service, and he backs down, starts going through the process. AND THEN he tried to deny our rental over the card i was using. On the booking, it explicitly said "please have a debit card with a major credit card lable, or a credit card available upon pickup". This is a business expidenture, so i initially try to use my business Mastercard Debit. He tries to deny payment until i show the booking terms, and then starts the process, and cancels my processing payment just as im trying to pay with my business card, forces me to use my personal credit card. He FINALLY issued us our vehicle, but the whole process was almost 45 minutes of arguing because he felt the need to profile and be angry for absolutely no reason. UHaul seriously needs to reconsider this location as a pickup and drop off location. The worker is extremely rude and extremely unprofessional and clearly does not understand your booking policies.

Rating:

5.0

Friendly place with friendly people who were very helpful! Overall great first time U-Haul experience.

Rating:

5.0

U HAUL very good service

Rating:

3.0

tried to get me with a 500$ damage deposit charge but i rented a couple of weeks ago and they didint do it then, the engine light was on in which it made me nervous also they said the tank was full in which it was not, i had a good experience the first time but second time idk anymore , oh and the uhaul tape is no good either .

Rating:

5.0

Good service

Rating:

5.0

Trucks are nice and plentiful, had transmission slip but other than that fantastic price definately would recommend.

Rating:

2.0

This place was even sketchier than the Chevron. I did not go into this place trusting anything. The fellow that was doing the transaction was very friendly, but he didn’t speak English all that well and it was hard to understand what he was doing to give us our final bill. He finally just said why don’t you just call and find out what your final bill is. I waited a few days and the final bill finally came in. I felt a bit apprehensive about the whole transaction. There was just other clientele that came into the establishment that I wasn’t very comfortable with as well. I don’t think this is a good drop off location.

Rating:

5.0

Awesome fella's

Rating:

4.0

Very friendly and helpful staff. Lots of room to leave my vehicle. And some snacks to purchase after you return the truck. Keep up the good work!

Rating:

4.0

Pick up was smooth, it was a very calm environment. Friendly staff. The gentleman that helped hook the trailer to my truck was wonderful. Very friendly and informative.

Rating:

1.0

This location was not the original location, which was suppose to be 10709 105 St NW Edmonton, AB T5H2X3, only to get there with no one or place to stop the uhaul truck. I phoned the number and was told that they don’t work with uhaul anymore. I then had to phone uhaul and got transferred about 3 times waiting in total about 20 minutes to get a new address to drop the truck off.. please remove the wrong location!!!!

Rating:

5.0

Everything is good 👍 thank you for your service

Rating:

2.0

Lot had cars parked inconvenientely making it hard and unsafe to hook up to trailer.

Rating:

5.0

Some trucks are very old, as I rent u haul regularly for my personal reasons, in most of the time i find vehicles that are too old, some are bumpy, not comfortable at all and they don't have some updated simple features which are important for long rides, for example, cruise control. I know this business is like monopoly, no other competition is in the market, but if something comes up, regular customers can be easily turned away.

Rating:

3.0

The attendant was helpful, efficient, and friendly.

Rating:

5.0

I would like to thanks

Rating:

3.0

I checked the trailer in on Aug 2 at 1100 am. The attendant told me all I had to do is drop it. I gave him the wiring harness and left. My receipt says I dropped it on Aug 3 and charged me an extra day. Can you fix that please?

Rating:

3.0

The guy was friendly and accommodating but none of the equipment I ordered was in the truck and they didn’t open for another 2 hours. We had nothing to help us. Once opened we were able to get the blankets and a dolly. However, they didn’t have all the equipment I ordered. Thankfully it was removed from my bill. Would have been nice to have all the equipment I ordered from the beginning though.

Rating:

5.0

Initially there was no utility dolly and furniture pads in truck, but personel was able to solve this quickly.

Rating:

5.0

Friendly, easy and efficient.

Rating:

4.0

All good

Rating:

5.0

The guy that helped me was so friendly! A pleasure to deal with

Rating:

3.0

The rep that looked after me seemed to be more interested in his store customers than completing the paperwork so I could be on my way. The driver side wheel strap was to short to reach the ratchet (no noticed until I was loading the vehicle I was hauling). Good thing I had my own straps

Rating:

3.0

Coffee cup was inside already used gloves were there and on the back of the truck

Rating:

5.0

Lovely service my go to rentals

Rating:

3.0

1. Please put the prices in canadian dollars if you rent to canadian. At the location was told my total is $87 but was charged $128 on a card 2. Location was selling meth pipes, which is not illegal but also attracts a certain kind of people so it felt unsafe

Rating:

1.0

I asked for a trailer hitch with my rental and they sent me to the other end of edmontonto get the dolly. The licence plate was missing and the straps where freyed bad. I then had to waist more of my time to go find a candian tire so I could atleast haul the dolly. It's in a very shitty location and hard to get to and from there. The people of the store where nice tho.

Rating:

4.0

The employee that we dealt with was great and explained the process well. The truck was pretty good for it's age...worn front suspension ?The gate was hard to open and close, but we managed.

Rating:

5.0

I’m very happy thank you

Rating:

3.0

We requested a furniture dolly. None were provided and we were not informed ahead of time that our location didn’t have one. We made several calls to find one and no one was able to provide any actual direction or help. This only added to the stress of move in day.

Rating:

1.0

They told me to pay 125 as a deposit then after I have done with truck I return to the owner. The total amount I suppose to pay is 50.49 then I suppose to get my money back around 74.51 . And I didn’t get my money back

Rating:

2.0

I don't want to waste my time again .

Rating:

1.0

The staff was very unprofessional and rather rude. No regard for customers, stayed on his call while I asked questions, had an attitude when I asked questions, made faces and spoke in his native language even when he could speak English. I would NEVER use that location EVER AGAIN! To anyone that cares, if you don't mind a bad customer experience, you can use that location and hopefully he wouldn't be the one attending to you. Good luck!

Rating:

5.0

Probably one of the easiest uhaul transactions I’ve had. Really good job.

Rating:

5.0

Excellent Custumer service

Rating:

2.0

The convenience store's staff weren't friendly, efficient and customer service oriented. It was very inconvenient as Apple pay wasn't working, tap option was.t available. Normally the gas tank suppose to be full but it was time consuming to fill up the tank as the line was indicated. Overall for the first time we did have so much difficulties to pick up and drop off the U-Haul and this wasn't for the first time we rent the U-Haul. The whole experience was terrible.

Rating:

1.0

I reserved a dolly, furniture dolly, and furniture pads. But there was no furniture dolly or pads when we picked up the vehicle. The service was poor and they treated my friend poorly. The website said $64 was payable at the time of pick up but they charged $170. My tv broke during the move because there was no furniture pad. Awful experience!!

Rating:

5.0

The gentleman who provides me the truck is always kind and he makes sure I get the truck I ask for. Thanks

Rating:

2.0

I made two online reservations and still had to go inside and get the car from an agent. On top of that, the terminal wasn’t working.

Rating:

4.0

Fella quoted $122, but the bill was $162. My only unexpected surprise when the bill was e-mailed. Otherwise good.

Rating:

5.0

Great service! Fast process! Friendly!

Rating:

5.0

To be honest there’s nothing to be done to improve, the guy that help me out he were really helpful and understandable very friendly.

Rating:

5.0

It was amazing

Rating:

5.0

Good place, nice staff. Friendly and helpful : )

Rating:

2.0

The trailer I rented had no brake lights, or right hand signal light. Wasn't washed, nor did I receive any assistance hooking it up to my truck, the attendee didn't inspect it with me. So, not the best experience I've ever encountered.

Rating:

4.0

Truck wasn’t ready, had to warm it up. Not sure if that is policy. But overall, it was what I needed. Thank you

Rating:

5.0

Everything was excellent.

Rating:

5.0

Excellent experience here and was a quick drop of and the guy was super friendly and helpful.

Rating:

1.0

Update the payment system. I was told I was blocked because I owed money from a few years ago that I paid off and had a receipt and they were still telling me that I owed more money and wouldn't let me rent a truck until I give them some more money. They also tell my I couldn't pay without a credit card. I was told I can't use a debt card and that I would have to pay cash. They then told me if I use cash I need to make a deposit of $500 cash to rent a truck. After going through the hassle I get the cash later that night only to find out they cancelled my reservation leaving me to go around and find another u-haul with a truck. When I found one the guy said he doesn't take cash so I had to leave there and find another bank where I can put the cash back onto my debt card. They then tell me I could pay with debt card. So I wasted a whole day cause my original truck pickup time was 9:30am but never got one until 6:30 when I could of just paid the first guy with my debt card. Disgusting customer service with multiple persons from stores and help line giving different information like they all worked at separate companies. Worst customer experience I ever went through.

Rating:

1.0

Friday night a weekday rental Charged weekend rate Covered in snow. No scrapper. Smelled like pot.and cigarettes. Traction horrible After calling customer service was told I would be followed up with. Ignored. I'm leaving this comment online in any place I can find until you actually follow up with me And explain Friday a weekday is a weekend rate. Why I should pay premium charges for barely maintained equipment

Rating:

5.0

The staff at this location were fast and pleasant to deal with.

Rating:

3.0

I called ahead and was told there was a 10ft truck available. Arrived 20mins later and was told no I had to take a 15ft truck because the 10 was reserved for 3pm. I paid the additional cost. When I returned the truck at 4pm the 10ft truck was still sitting there. I do not believe it was ever reserved and I was just cornered into paying for a larger truck. The truck was dirty in the cab and in the back. I left it in better cleanliness than I found it. Safety wise the mirrors were not adjustable. They were either in or out but could not be properly angled.

Rating:

1.0

The truck was left almost completely out of fuel. I took pictures of this on the app on pick up. Then I was told i need to return it with half a tank. I was charged extra fuel costs even though I returned it with more fuel then I was left with. Now I'm forced to dispute this to try and reclaim the money you have stolen from me for over charging me.

Rating:

1.0

It took an hour to get the vehicle after arriving at the pick up location through talking with multiple customer service agents on the phone and uhaul chat. I had even called ahead the week before to make sure everything was ready to go and they said it was all set. I would never recommend UHAUL or this location based on this interaction.

Rating:

5.0

Great, fast and trustworthy service!!!

Rating:

5.0

Thanks

Rating:

1.0

our u haul wouldn't start- when it finally did we left. the battery was DEAD at our first location and wouldn't start again after loading the entire truck. We had to wait for roadside assistance and miss our move time at the other location. Finally it got boosted- then we got to the other location and it DIED AGAIN, on the street. We couldn't even turn it off after this point and had to dump all our stuff and leave. it was -20 outside, FREEZING cold, and I had no place to sleep that night because the whole event caused us to miss our moving time. I would never do that experience again.