The rental had A&W napkins in the dash and a piece of gum in the passenger door not chewed, the corner store I picked it up in sold brillow and other Crack smoking utensils. This isn't the worst part once I loaded the vehicle I noticed it leaked all over the driveway of the house I was selling and needless to say all over the place I was moving in to in my experience u haul has the worst customer service but they have monopolized the market I w uld never recommend this company. I'll be sending photos of the transmission leaks and assume nothing will be done about it.Thomas K.
Customer Reviews for 4Ever Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They sell crack pipes in store and that is a good representation of the service at this location. no one was there when i showed up and they didn't have the truck i had requested despite confirming the day priorJason C.
Awesome staff at 4ever convenience, very professional and catered to our needs!Teyent K.
Great serviceNahshon M.
Customer did not leave a comment.Brodie H.
Customer did not leave a comment.Farouk S.
Customer did not leave a comment.ricieri B.
Customer did not leave a comment.Marshall H.
Gas out and gas in the same, yet a charge. Even showed the employee pics. Not coolSalim M.
- Have all of the requested and reserved equipment (blankets, dolleys, etc) OR confirm that you cannot provide it so the customer can make other arrangements and not get stuck last-minute. What's the point of reserving it if it's not going to be there? - I was overcharged for gas. Tank was on the low side of 1/4 full with I picked up. I marked the needle position on the gauge with tape, then overfilled past the tape when I re-filled the truck immediately prior to returning it. Was charged a $30 fuel surcharge anyways, with my bill showing the tank lower than it started by an 1/8th. I've worked in rental agencies before and this was ill-prepared and then inconsistently billed. However, I do want to give a special thank-you shout-out to the owner of the store who lent us his personal jumper cables at our request because (according to him) the truck had needed to be jumped at some point earlier in the month and to be aware it might happen again.BRANDON W.
Move out from south of edmonton Move in to south of Edmonton But I had to pick up North, and drop off North. Very inconvenient, plus paid more cuz I drove North-South. I'd like to swear at fuckin u haul.Changgi J.
Very kind and friendly.Matthew G.
Make sure the truck has fuel even if that means a worker has to go get it before the reservation. Make sure the truck starts before the reservation. The truck had to be jumped and we were told it was possible it wouldn't start againRebecca W.
They are friendly, very good customer service, I feel I have been treated very goodYassir E.
Customer did not leave a comment.Ali J.
It is a random spot downtown, it's not an actual U-Haul lot. I dropped the U-Haul off at 2pm in perfect condition, sent photos and everything â€¦ by 8pm I was charged with damage due to a tire being slashed â€¦ Don't recommend at all.Danielle K.
Customer did not leave a comment.Briana C.
Customer did not leave a comment.Frederick C.
Customer did not leave a comment.Dawn M.
Customer did not leave a comment.Kevin W.
It wasn't the locations fault, the uhaul system was down around the city apparently. Which just seems to happen every time I use uhaul, it's funny but also really frustrating. He had to call and get a rep to log us in over the phone even tho we did early check in and that took almost a half hour When we dropped the truck off it was still down so I had to return it over my phone even tho they were still ope.Jared S.
Customer did not leave a comment.Wesley S.
Customer did not leave a comment.Mark K.
Customer did not leave a comment.Diego J.
Customer did not leave a comment.richard P.
Customer did not leave a comment.Sharlyn V.
I had an excellent experience, everyone was very nice and helpful.Adam K.
Super kind an nice peopleRaymond M.
Staff were quick, polite and made the return experience pleasant. Thanks!!Brian M.
Customer did not leave a comment.Muziyuan G.
Our pick up time was pushed back half an hour, and we were only given 1 dolly while we had reserved TWO plus a furniture dolly! Huge pain and set back our move a lot, had to rent another dolly and pay movers for an extra hour.Kevin V.
The truck's "check engine " light turned on immediately upon picking up the truck. The location was supposed to be available for pickup at 9 am, which is when I booked my pickup. I was not able to get the truck until 11, which postponed my move.Curtis L.
Was not the closest location to my address. Location did provide good service though.Gregory H.
pick up times and locations changed on us. the office where we were originally to pick up closed right before our pick ip time we were told to download uhaul app and do self checkout which we were unable to do then we were redirected to the location we finally picked up. answering machunes very frustrating.Lorna S.
Customer did not leave a comment.David M.
Customer did not leave a comment.Wendy G.
Customer did not leave a comment.Lloyd M.
When arriving to collect the rental unit the attendant at this location appeared to be impaired (Stoned/High) and verbal communication was limited. This did not leave a great first impression. I had made the reservation online and included all of my personal information to help limit my time in the store as well as eliminating contact with other while we all navigate a global pandemic. The attendant did something, once he was able to get online, that for some reason he needed both my drivers license and credit card once again. He did not wash his hands, he seemed ill (or coughing from smoking) and I then needed to sanitized my personal items. When we approached the rental truck we notice a significant amount of damage, all of which we documented. The unit was not clean.There was garbage in the cab, no washer fluid, smashed mirrors, and the fuel tank was not full. After we spent time make the vehicle somewhat acceptable we carried on with our day. This process took well over 45 minutes which put us behind in our day. I have rented from uhaul before and had decent experiences... this was appalling. I hope that this feedback can be delivered to the administrators of this location. Our company will think twice before recommending and utilizing your services in the future. The impaired attendant was of great concern - both for our safety, the safety of others, and for your brand. Truly disgraceful.Aaron B.
Customer did not leave a comment.Jeffrey J.
Customer did not leave a comment.Tim C.