We scheduled a pick up at one place and he said be there by 5. I got there at 4 and waited until 5 and no one there. He had 3 trailers. Then was sent to another location and they closed at 3 and they had 3 trailers. Then was sent to the final place and she was great and only had 1 trailer. With all the running around we didn't get home until midnight. Other 2 locations were terrible and unhelpful.robert G.
Customer Reviews for 4Ward Thinkerz
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location is convenient and doing everything over the phone was an added bonus. I can not think of anything to improve upon.chester H.
I was very well pleased with the service that I received. Kermit Howard that runs this u-haul service was so very kind and helpful. We need more people in this world that is as kind and wonderful as she was. Thank you to Kermit at 4Ward Thinkerz.Tammy B.
Awesome owner, Great customer service .Mark A.
Customer did not leave a comment.LEE M.
Great Customer ServicesTAVIS R.
Customer did not leave a comment.David H.
Customer did not leave a comment.Bradley H.
Kemetz Howard had great customer service and management of the area, even with the covid outbreak and more people renting than ever. I would definitely recommend this location and Kemetz specifically to anyone looking to rent. I've had shitty experiences with Uhaul before (not this location) and Kemetz definitely turned things around.Cristina C.
Nothing from what i see, very professional.Phillip T.
Customer did not leave a comment.Gracie B.
Absolutely nothing!! The servuce was exceptional and the equipment was perfect. So grateful for services such as uhaul!DANA H.
I was told the business was open when I arrived, they were open, but I was told by employee that I had to check in on line. I had pre registered, but I had to register again. I thought I had filled out all paperwork, but had to do an application completely again while standing in the parking lot. I would have been more prepared if I was told by the initial U-Haul person what I'd have to do Upon picking up the truck. Other than that, I would rent from U-haul again.John C.
Locked up located in a dance studio took 20 min to get the door unlocked and the had to wait outside and then they she finally came outside not very professionalAndrew B.
Great business and very progressive. That's what I am talking about! Highly recommend!Bianca D.
I had appointment for 430 i didnt get the truck till 515 and i drove 38 miles on the truck and was charged for 163.4 miles which is impossible to even drive those miles in less than 2hours and used less than 1/4 of gas when i got back with the truck to check out the truck ending miles were 57484.5 online it sd 33xxx which means they didnt enter the correct miles and she didnt go over any of that with me i only got the truck to pick up mattresses from mattress firm my route is as follows uhaul lctn 659 tiffanny blvd rocky mount nc to 794 sutters creek rocky mount nc to 7436 edwards rd castalia nc back to 659 tiffany blvd and i called her when i got there to inform her the miles fidnt match she stated she would call me the next morning she dodnt that next afternoon after 2 pm i got a email for a 152 which is wrong my ticket shld have been around $70 i was fouble charged and i want my money I need some one to contact me to assist me woth this matterTakesha D.
This rating is for U-Haul overall. They pre-charged me for 2 days and an estimated millage. I used the U-Haul only for a few hours and returned it the same day with the fuel where I got it. I actually traveled less miles than they guessed and they said I don't get a refund because that's how they work. They charge if I go over, but I don't get a refund if I don't use the millage and full two days. What a rip off. Looks like I need to look into using a different moving van company. Not very client service friendly. This is kind of a SCAM. Not happy!jessica G.
Customer did not leave a comment.Gelvin R.
Excellent level of customer service. The locations owner is awesome. I will be sending lots of people to this location in the future.collin H.