Very helpfulWalter Rodney L.
Customer Reviews for 521 Hardware LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Carl F.
Customer did not leave a comment.jordan K.
Customer did not leave a comment.Lorena D.
There was broken glass on the ramp and the truck was completely infested with roaches. I have pictures of both the glass and the roaches. We were told we'd be given a discount as a result but I believe we were charged full price..William P.
Customer did not leave a comment.Evan L.
this location 521 hard ware sandra smith is very plawsant and made every thing smooth.Bettye M.
Customer did not leave a comment.Kenneth P.
Customer did not leave a comment.Kay P.
Customer did not leave a comment.Damon T.
Customer did not leave a comment.Kenneth L.
More variety of trucks to choose from.Adasha P.
Customer did not leave a comment.Victor S.
I did Express pickup and the system was down. It took me 40 minutes waiting. They were 1/2 handling their business and 1/2 waiting on me. It caused me to be late to my destination. If you offer express and I take The time to use it then I should Have express serviceMike V.
Customer did not leave a comment.william D.
Customer did not leave a comment.gloria W.
Sandra is Great!!!Kenneth L.
An old store far into the countryCurtiss M.
Customer did not leave a comment.Mary G.
Don't assume mileage know exactly and have someone on site when returning U-haul during business hourslasonya C.
Did not have moving blankets. The truck had trash in it.EVA R.
Customer did not leave a comment.Vernon P.
Truck was 3/4 tank, no inspection or review of truck, person never left the counter... Truck had a hole in roof that I would have been responsible for, except for me getting Safe Rental. Not Happy about it at all...Steve F.
Customer did not leave a comment.Charles H.
Uhaul needs to drop this locations contract. Worst customer service I ever experienced. Location was filthy, truck was filthy with damaged tire (should have been grounded. Grass left uncut around truck. Very rude woman at desk. She would never work for me!!! Have rented Uhaul many times but never had this type service. Warning to all...Never use this location. Uhaul needs to personally visit locations to eliminate this poor service and equipment.Lynwood L.
Customer did not leave a comment.bryan M.
Customer did not leave a comment.FRANKLIN S.
Customer did not leave a comment.Brian T.
they need to have better customer service, also they need to check they u-haul afterhour key box in the morning to make they check u-haul in on time and not change people for extra days that they didn't have a u-haul at allSHAWNECE C.
Customer did not leave a comment.ryan P.
Oil Change light came on just a few miles away. the people at 521 were awesome!Colin T.
Customer did not leave a comment.Zachary S.
Customer did not leave a comment.Dianne M.
Customer did not leave a comment.timothy L.
Customer did not leave a comment.CONNIE R.
Customer did not leave a comment.WAYNE P.
They could not have been nicer!JIM W.
Make sure that the vehicle oil light does not come one as soon as the customer begins to drive the 26' ft truck they rented for over 900 dollars and when you call the store that the truck was rent the comment is NOT, "Well you'll have to call that number!" And when I called the 1-800 number I don't spend 15 minutes on the line just to be disconnected (3 times). So I didn't get in contact with anyone at the 1-800 number until the next day.MARY E G.
It took one hour to do paper work for rental truck. Had to give info 2 times plus credit card machine did not work.RICHARD P.
Good experience, the attendant/manager was polite and helpful.CORNEL G.
Have better trucksPhilip C.
Customer did not leave a comment.Nicole C.
Checke equipment serviceability and reliability, i rent a tow dolly and the wheel tray fell off , and i was fortunate that i saw it before it slid into the highway , overall experience was poor. And i wound never use any uhaul products and services ever again,Raheen F.
Customer did not leave a comment.BAYDON S.
Customer did not leave a comment.paul K.
I paid 89 cents per mile. That is to expensive. Please consider lowering cost per mile. ThanksJOYCE A.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.AUDREY C.
Customer did not leave a comment.ebony D.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.RICHARD C.
Nothing! The service was perfect. Sandra was really nice and answered all of my questions.KIMBERLEE B.
Wonderful environment and employees. If I were to use Uhaul again (which I doubt due to the marathon of issues I had in Columbia) I would use this site.KAYLA T.
Customer did not leave a comment.DAVID G.
Customer did not leave a comment.Jim O.
Customer did not leave a comment.KEVIN G.
My credit card didn't go thru so instead of her calling me for another card, she just sent it to collections. Then I paid it on line twice and now can't get my money back for the overpayment.GARY W.
Customer did not leave a comment.KEITH B.
We requested an in town pick up at 9 am. This location was 9 miles out of town and had no truck until it was returned at about 10:30am. our schedule was screwed from the start.MICHAEL R.
well first thing messed up the reservation for the truck. which caused us to have to wait an extra hour. when I picked the truck up it had 3 eighths of a tank of gas. I drove 31.7 miles put gas in it and returned it was 3 eighths of a tank of gas. I was told I had to go back and get more gas and put in the truck, which I reluctantly dld. when I express my displeasure to the owner his comment was I don't give a crap. there are other places to rent trucks.john D.
Do not allow this location to rent trucks. I was lied to and called stupid several times. This was the worse customer service ive ever received.Matthew T.
The person that dealth with me was very nice. I enjoyed this rental experience and will deal with U-haul again.Cathy S.
Customer did not leave a comment.Kirk S.
Customer did not leave a comment.HELEN L.
Customer did not leave a comment.VICKI G.
the people I dealt with where wonderful . kept me update the whole time. great customer service. i would definitly deal with them again.MICHAEL C.
Original drop off point was to be the U-Haul Center in Raleigh. The staff there was not able to tell me what additional fees might apply if the drop off location needed to be changed. Apparently the U-Haul computer system is not designed to assist customers with in-route change of plans.PAUL C.
Very nice folks. Unfortunately we had to rent a much larger truck than needed since a smaller one was not available.CAROL J.
Wanted furniture pads but did not have any so had to go to another location for them.GEORGE H.
Customer did not leave a comment.Michael C.
the people were extremely nice. The problem occurred when I loaded the vehicle on the trailer , one of the tires on the trailer came off of the rim while before I even left. I had to wait 2 hours !!! on the side of the road!!! unacceptable.VERNON O.