I purposely made sure I was there when the business was opened I had to take it off my hitch are you guys going to reimburse me for doing your jobjonathan H.
Customer Reviews for 56 Mini Storage West
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Christopher M.
I was supposed to pick up the truck at 11a on 6/6. I got a message after 9:30a that the office was closing at 10a and I would have to use a smartphone app to pick up the truck. The only problem is that I don't have a smartphone and the people from the pickup location were not helpful at all. Totally useless! I will never pick up anything there or do business with them again.John B.
The woman working there ran into some issues with adding the driver's license and went out of her way to try to expedite the process and get me on the roadVeronica J.
A little hard to find. A few extra signs would help. I am not from the area the last few turns I may have missed, I was with my sister she was formulary with the area. Thanks for working as a team, the first 2 places I stopped were not much help. You fokes were great. ??joe R.
Melanie was an amazing and knowledgeable employee. She made the process go smoothly. Definitely an asset to the company.Gary S.
The service was great but will never use u-haul again. Was over charged due to a policy change that happened sometime after I made the reservation. Was told by agent that I was going to be charged for three days instead of two days due to those policy changed.Larry C.
Customer did not leave a comment.brittnay C.
The self check in is VERY complicated. Does not work with some devises. There is a time limited on your reservation...which was not made apparent. Thank you Candice was Awesome at uhaul traffic to help us check the truck out.Robert M.
Customer did not leave a comment.Joe B.
It was the biggest circus ever! I had to drive an hour to get uhaul, Even though there are several close to my previous home. The owner left a new employee there to do rental. No one ever checked to make sure the uhaul and toe dolley were working, they weren't! After being there two hours I had to drive 10 miles to get a different uhaul. Then a district manager from uhaul acted like I should be super grateful for him giving me a whopping $30.00 discount. Then someone from uhaul emailed me saying he'd refund my 50 Reservation fee, no apology or nothing he didn't even type his name on the bottom!Hannah W.
Very happy with how well Everything worked out perfectly Hopefully that will be true with my finale invoice I have confidence it willDwayne B.
Very helpful and pleasant staffKelli P.
i use this truck for 20 miles local hauling and put 3 gallon of gas in when done and got ripped off some bs fuel charge for filling the tank so much for drop off anytime never again will rent from you and i will make sure i tell everyone i know how you operate.Frank S.
Customer did not leave a comment.rhonda G.
Customer did not leave a comment.Angela S.
Wish the 10 foot truck had a ramp. Excellent check in person. Very efficient and pleasant.leonard U.
Customer did not leave a comment.Tricia S.
Customer did not leave a comment.karla S.
Customer did not leave a comment.leslie W.
Your vehicles have been outstanding each time I have needed one. Your employees are without a doubt, the most curtious and helpful employees that I have ever met in a company that I have dealt with.Don R.
Customer did not leave a comment.TARA S.
Customer did not leave a comment.Jameka P.
Everything was great and such friendly, fast service. They were able to rent us struck spur of the moment AMD just excellent service.debbie M.
I have no suggestions as to staff, they were excellent. Your box prices were not competitive though and I found far cheaper prices at Lowe's, of all places. The fact that your box prices were higher makes you look less interested in long term relationships and more like a company who takes advantage for short term gain. But I feel your rental rates are quite reasonable, and plan to use U-Haul in the future.Steve M.
I had asked about a discount of some sort, was told that had to come from U-haul themselves. There was none, ok. I reserved the trailer 2 weeks ahead so as to have it at a location 2 minutes from my house, ended up going 20 minutes away instead. That was the reason for reserving it. After I got to my destination, I called to see if I could change the drop off point, again 2 minutes from my home, and was told no or if I did there would be more charges for the trailer. So I ended up taking it back to where I received it, 20 minutes from my house one way. Dealing with this rental, there was NO customer service to speak of. You have, I need it, so this is where you have to go and get it. Where is the service in this when there was enough time allotted for arrangements to be made for CUSTOMER SERVICE. Without customers, there would be no U-haul or any other business for that matter. This will be the very last time I ever rent from U-haul due to this experience.William B.
Nothing needs improvement. Office manager was knowledgeable, friendly, and competent. Quick service too!Paul N.
Customer did not leave a comment.Samuel P.
Customer did not leave a comment.Michelle S.
Customer did not leave a comment.kevin K.
Customer did not leave a comment.REX W.
The lady in the front office was super friendly and explained the process very thoroughly considering it was my first time renting a U-HAUL.Jessica E.
Customer did not leave a comment.JOHN P.
Customer did not leave a comment.robert R.
Customer did not leave a comment.Keith D.
Perfectly satisfied.Earnest H.
Customer did not leave a comment.Sandra F.
The truck was in rough shape. The sun visor on the driver side was broken, it was very difficult to adjust the seat, the door handle on the passenger side was broke and when we opened the back to begin loading it smelt like some transported horse manure.Amy S.
Customer did not leave a comment.Edward N.
Customer did not leave a comment.jeremy G.
Customer did not leave a comment.Meghan C.
Customer did not leave a comment.Linda C.
Customer did not leave a comment.Orie G.
Customer did not leave a comment.Virginia B.
While this location may not have been at fault, it was a terrible overall experience with U-Haul. The manager, Tim Davis, did make an effort to help us out. I do appreciate that. The trailer that we ended up getting was clean, but there was no jack to lift the trailer up to the hitch. Once we did get it lifted, the connector was stuck and required us to beat on it with a stone to get it to turn.Nancy K.
Customer did not leave a comment.JOHN P.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.ray S.
The "Mountain Dew" girl at 56 storage saved me money on a weekend deal ,and made the calls to change and fix what I did on-line !! Thanks so much !James F.
Customer did not leave a comment.Mary A.
Customer did not leave a comment.Heath T.
Customer did not leave a comment.LINDA B.
Very nice staff and great experienceMike V.
Customer did not leave a comment.Erik M.
N/A. Drop off was super easy!Annette A.
The location I picked on the website was not available to rent the van from. I would have preferred to know that from the start. Other than that, the van was ready on time and the employee was helpfulMATTHEW J.
Customer did not leave a comment.ZOE Z.
kind an courteousmark B.
Customer did not leave a comment.Paul T.
Customer did not leave a comment.TOM C.
Customer did not leave a comment.RICH W.
This is the only place I would use and recommend, for storage also! Staff is friendly, knowledgeable, and honest!!!!Georgina V.
Clerk at the pickup had a lot of trouble with the computer. Had to start over 6 different times. We lost almost an hour on our trip. Need to have a way to handwrite a contract and enter the info later. Place does not have a big sign.DAN L.
Customer did not leave a comment.James H.
Excellent reception personnel.allen S.
Customer did not leave a comment.Owen L.
Very customer friendly and convenient to pickup and drop off vehicle. I would use this location again when needing a van/truck.RONALD N.
Customer did not leave a comment.jacqueline P.
Everything was perfect. I've already recommended your site to 3 peopledan H.
Keep up the good work. I was treated very respectful and was taken care of completely . I was given very good instructions that where easy to follow.Donald E.
Customer did not leave a comment.Michelle R.
The people working in the office were very nice and knowledgeable. My experience was great! Would definitely recommend this location to other people.KIM H.
I left the vehicle with the same amount of gas as when I picked it up and you still charged me $11 - I deserve I refund for that. It is truly unacceptableSEAMUS F.
Difficult to find location, out of the way so we drove several extra miles. We were told we could pick up the truck at 0800 but no one was there at 0800.Cheryl C.
The customer service was outstanding! The woman was very pleasant, especially for first thing monday morning. She was helpful and got me checked out with no issues. I will recommend this location whenever possible.TOM C.
Customer did not leave a comment.JAMES J.
We contracted to pickup this trailer at the Golden Mile Highway U-Haul Monroeville - when I arrived to pickup I was informed that our pickup location had been changed to Lower Burrell 30 MINUTES AWAY. This was a new location and while the guy was very nice, he didn't know how to operate their software. I was then told the trailer was "out back'. Fortunately I am fairly strong for a miserable old 60 year old I have a wife who is a excellent driver and we managed to get the trailer tongue lifted off the ground and on the ball. Don't laugh until you try it!Darryl H.
Customer did not leave a comment.Carolyn B.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Christopher D.
Customer did not leave a comment.Joseph R.
Feel free to contact me with further questions if interested.Sarah D.
I would recommend 56 Mini Storage! They are great to work with and very helpful. It made our moving experience less stressful knowing they had everything we needed.WILLIAM L.
I would let them know that the safe movers coverage is not told to them up front, I have insurance and didn't need the extra coverage.i don't know if it's optional or not but I was never told about it , a refund would be niceJOE B.
when it is hard to tell if gas gauge is in right spot dont tell the guest they are wrong just mark as right so they dont have to go get more gas.Andrew H.
Let me start by saying I have rented a 6' x 12' enclosed trailer in two different fashions in the last couple of weeks. I don't have an issue with either the pick up or drop off sites but I do have an issue with the clarity on the rental charges. If I pick up and return to the same location, I get charged at a lower rate than if I pick up at one location & deliver to another, regardless whether it would be the same time period or not or the same route being traveled (which it was). It reflected additional daily charges on my second, 1-way contract but when I turned the trailer in a day ahead of what U-HAUL dictated as the return date (I had no option to choose), there was no credit given for those additional daily charges for the extra day I did not have the trailer. Not sure how putting less wear and tear on U-Haul equipment costs me money.ANTHONY S.
The location where the trailer is to be hooked up and returned is a mud hole and on a grade. I should t have to stand in 4 inches of mud to disconnect the trailer. The attendant there was courteous.RON R.
The truck was covered in snow and the back of the truck was frozen shut.Cory S.
Customer did not leave a comment.ALETA R.
Customer did not leave a comment.LYNNTTE S.
Customer did not leave a comment.Steve M.
I got charged for more miles then I used and I put gas in above where I started and still got charged 13 extra for more gasNicole G.
Was never told there was a 50 mile minimum. Told truck was full and it needed to be returned full, went 25 miles round trip put in 8 gallons of gas, so obviously the truck only gets 3 miles to the gallon. Was told I had to take insurance because it couldn't be cleared off the card used to hold the truck, which wasn't the card charged. $105 for 25 miles is extremely rediculous!!Brian R.
Staff was very nice and the truck I rented was really clean.JUDI C.
Customer did not leave a comment.BENJAMIN J.
Customer did not leave a comment.Christine K.
very welcoming and very friendly. I am satisfied all the way around.CONNIE H.
Customer did not leave a comment.Pia T.