Owner also was very friendly. Check in only took a frw minutes.Jay M.
Customer Reviews for 64 Tires & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was advised by a telephone call that the reservation I initially placed a week earlier had been moved from a local vendor at 2125 Colington Road, Kill Devil Hills, NC the night before the appointed pick-up date to the above location 50 miles away in Columbia, NC. This place was unattended if not abandoned when we arrived at the appointed time. We never saw anyone. There were a few UHaul vehicles parked, including a 10' moving van, but the buildings were dilapidated and surrounded by what appeared to be junked and abandoned vehicles. Another 10' moving van was present alongside the road. It was unlocked and the key was on the driver's seat. The fuel tank was full. Assuming that was the vehicle we were to take, I called the regional UHaul traffic office to complete the transaction. I was told that it was not the vehicle I was to take. I argued that the other van on the lot was locked, had other non-UHaul vehicles blocking it, and didn't appear to have been prepared for rental. I advised the person I had on the phone that I was just going to take it. An arguement ensused until he with whom I was arguing finally talked to his manager. After being placed on hold for some time while standing in the hot sun, UHaul acquiesced. I answered a number of questions, provided I.D. and was finally on my way. You ask what you can do to improve for the next customer? 1. Get rid of 64 Tires or More as your retailer. It's a slum, broken-down location that is a bad representation for UHaul. I'll never forget it and my experience will be shared with others for some time to come. 2. Don't do practically last-minute changes to pick-up locations that are 50 miles away. You may have an explanation/excuse for doing that, but that doesn't wash with me. You shouldn't do that with anybody. YOU solve your problems.Dale A.
Customer did not leave a comment.ERIC H.
Customer did not leave a comment.anthony D.
Truck not there.Shanell W.
No complaintsRUFFIN G.
Jeremy (manager) was exceedingly knowlegable and helpful. I had never used an auto transport dolly prior to this, and he showed me exactly how to set everything up. Thanks, Jeremy!Raphael R.
Customer did not leave a comment.John B.
Customer did not leave a comment.GORDON C.
Jeremy was great and exceeded our expectations. He was great!Marinda W.
Lower ratesFrancino S.
You can't ask for a better person to work with. Excellent customer service from start to finish!deborah C.
Customer did not leave a comment.NICHOLAS R.
Customer did not leave a comment.jeanne W.
Convenient and easy on-line process.Dedra C.
Customer did not leave a comment.DAVID T.
Customer did not leave a comment.BOBBY A.
Customer did not leave a comment.BRIAN K.
Customer did not leave a comment.Farley R.
Customer did not leave a comment.rob T.
Customer did not leave a comment.EDWIN B.
Customer did not leave a comment.KEVIN D.
Customer did not leave a comment.KYLEALEXANDER H.
The guys made it easy very helpful and preparedPATRICK D.
Customer did not leave a comment.Scott P.
Customer did not leave a comment.MICHELE S.
Customer did not leave a comment.ANTHONYF C.
Customer did not leave a comment.FARLEY R.
Customer did not leave a comment.Denise J.
Customer did not leave a comment.JAMES S.