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MARK L
Customer Reviews for 64 Tires & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jeremy is awesome and so nice to do business with!
Scarlet HIt was a mechanic shop which seem to not have time for a uhaul drop-off. They were working on cars. Everything else was secondary.
LAWRENCE PStaff was affable and professional. Met me outside to handle the vehicle return and was done in minutes.
John CNo one was on site. However return via internet was very good.
David SThank you Jeremy for coming out on your day off to let me pick up the auto transport. I was able to get on the road as scheduled thanks to you!
David LU-Haul tried to send us to a different location a half hour further away. He warned us that you guys might try this. He was correct, we’re grateful that he save us all that time and driving. His truck had always been there long before we signed up to lease it, so it’s not like it just showed up.
Nicholas ROwner also was very friendly. Check in only took a frw minutes.
Jay MI was advised by a telephone call that the reservation I initially placed a week earlier had been moved from a local vendor at 2125 Colington Road, Kill Devil Hills, NC the night before the appointed pick-up date to the above location 50 miles away in Columbia, NC. This place was unattended if not abandoned when we arrived at the appointed time. We never saw anyone. There were a few UHaul vehicles parked, including a 10' moving van, but the buildings were dilapidated and surrounded by what appeared to be junked and abandoned vehicles. Another 10' moving van was present alongside the road. It was unlocked and the key was on the driver's seat. The fuel tank was full. Assuming that was the vehicle we were to take, I called the regional UHaul traffic office to complete the transaction. I was told that it was not the vehicle I was to take. I argued that the other van on the lot was locked, had other non-UHaul vehicles blocking it, and didn't appear to have been prepared for rental. I advised the person I had on the phone that I was just going to take it. An arguement ensused until he with whom I was arguing finally talked to his manager. After being placed on hold for some time while standing in the hot sun, UHaul acquiesced. I answered a number of questions, provided I.D. and was finally on my way. You ask what you can do to improve for the next customer? 1. Get rid of 64 Tires or More as your retailer. It's a slum, broken-down location that is a bad representation for UHaul. I'll never forget it and my experience will be shared with others for some time to come. 2. Don't do practically last-minute changes to pick-up locations that are 50 miles away. You may have an explanation/excuse for doing that, but that doesn't wash with me. You shouldn't do that with anybody. YOU solve your problems.
Dale ATruck not there.
Shanell WNo complaints
RUFFIN GJeremy (manager) was exceedingly knowlegable and helpful. I had never used an auto transport dolly prior to this, and he showed me exactly how to set everything up. Thanks, Jeremy!
Raphael RJeremy was great and exceeded our expectations. He was great!
Marinda WLower rates
Francino SYou can't ask for a better person to work with. Excellent customer service from start to finish!
deborah cConvenient and easy on-line process.
Dedra CThe guys made it easy very helpful and prepared
PATRICK D