Staff don’t care that I was turning in the trailer. They write nothing down and don’t even come outside to see if the trailer was there.
Ed M
Customer Reviews for 7 Day Quickmart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was filthy. I drove it eight miles, put a gallon of gas in it and was still charged a $3 fuel fee. I will dispute the charge.
Tim GCab of truck was very dirty to the point it was actually nasty. I didn’t even want to sit in the seat and touch the steering wheel not to mention I would not put anything in the cup holders due to how disgusting they were
JAMESDOUGLAS HVery little help from the attendant. He did not know how to hook up the trailer. This is a gas station. Do not rent from here. Go to a full service uhaul dealer.
David JI was told I had a mileage cap and I would be told how much I owed when I returned the trailer. Trailers are unlimited mileage! I had to ask for help to hook the trailer up which I did myself with help to lift the tongue of the trailer. Just did not receive the usual customer service I am used to from U-Haul places.
Joseph KPickup was fine, despite some bad weather and slow internet. The return was interesting, with the man at the counter telling me how much he hates U-Haul because they don't get commission. He even joked that I would never come back to this location. It was a little cringe. The truck was fine. It was clean and didn't have any damage.
Melissa MEverything went fine
Ronald ETruck smelled like cigarettes, steering wheel was sticky. Nothing against the employees but getting extra charges for doing good is not cool. 2 stars for nice staff but very dirty truck.
John PThe clerk did not know anything about uhaul guidelines. The dolly & blankets requested were not in the truck, and the clerk did not have any at the store.
Bonnie SRep didn't know how to process the rental, had to call someone to walk her through the process. Not only did she not know how to process, I had to take all the pictures of the truck. Totally unpleasant experience....what was I paying for when I had to do all the work?
James P