MUST READ PLEASE First of all Communication is the poiriorty key.i call you guys to reserve the truck.the lady on the phone was awesome. She reserve my truck 26 foot on Thursday 24 Thanksgiving day 10 am.she told us we will open this location. So here we go with a raining Thanksgiving with crew standing in my house and we are coming this location to pick up the truck. So what .office is close and sign say if you have any questions next window. We go there talk to the guy.he say shop is close and we don't have any reservations on holiday. So what got my blood pressure high because I pay people to come and help me now no truck.any how the guy on the shop he help us.with a excellent service and he provides us the key with the new reservations. Now we have truck working on it.i ask the lady I need truck for 24 hours because of all this mess everything mess.when I am middle of the moving I saw on the receipt we have 13 hours only not 24 hours .so now we rush the process because we have to give back truck and it was raining. If I have 24 hour than I can movie some next day .any hiw we call u haul but it's close.than we call the next store we're we pick the key.so they did not answer. Going straight forward voice mail.now my blood pressure and my sugar got high. Any how we finish bring truck back .put gas .took pictures. Clean truck and look it.took the number form the shop the guy help us.call him he did not answer. next I got e mail I charged extra $40 gas in my card and receipt. So what I call his personal phone and talk to him and him I got charged but I put gas.i have pictures. I put more than that what I took it.he told me send pictures and I send it .so my blood pressure go high again omg what's going on.i got mad.so he text me he refunded $40 back in my card.so I say thank .so over all I pay $108 with rush and not good experience since we started. whole fully you read all this.i know how I am go thru with all. THUS ALL :( 😞waqas javed A.
Customer Reviews for 7 Star Sam & Associates
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Andrew B.
I am however hesitant about doing business with your location again because I was overcharged for the actual rental itself and wasn't refunded the difference based on the receipt vs the final charge.CYNTHIA G.
Customer did not leave a comment.Kenneth R.
Customer did not leave a comment.Sandra B.
Customer did not leave a comment.Lashonne K.
Customer did not leave a comment.Suresh Mohan K.
They need ramps put on the small trucks, but the truck was clean, it ran well and we worked around ramp-less-ness. The employees who helped me set up the rental were great and as always, so was the price. Thanks, UHaul!RITA K.
Customer did not leave a comment.James W.
Office was strange- shared with a gas station that had No gasâ€¦? I had to go across the street to fill the tank and then they charged me for gas anyway.when I returned the truck, no one was there and it wouldn't let me update the picture of the dash. Can't get a response back. Not happy with this location. I previously used another place on Central (75) and they were much better! Will NOT recommend this Ave K location!!Gina M.
Have an employee who actually does thier jobRegina H.
They were overbooked and they did not have our truck ready for our reservation. They only had 3 trucks at the entire location. They were unprofessional and they were not accommodating.Chelsea M.
Make the rental of the truck leave a value of 100 credit the value of the invoice was a total of 84.19 and the remaining value was not returned to the account with which the rental of the truck was paidLucia D.
The owner/operator Mr. Jay is always pleasant and accommodating with the rentals available. The paperwork and documentation is processed quickly so the waiting time is minimal.DAVID W.
Customer did not leave a comment.Mirian A.
The Indian guy was very rude. He doesn't even answer my hello 3 time. He speaks very low and unclear. First he told me that there is no cars to rent until I told him bur I see many outside then he went outside and came saying yes there is one the size I want. I was sure because I can see it both outside and in the U-haul app. All and all very rude guysMarawan A.
Customer did not leave a comment.Tammie J.
Customer did not leave a comment.DAVID W.
This is my first time renting a U-Haul! The lady at the office was very pleasant and went the extra mile (even staying beyond her closing time by like 25minutes) to see that I was sorted. This was memorable for me. Thank you. I highly recommend this center!Lucy N.
Vehicle needed maintenance, the dome light never turns off and alignment was way off. I requested blankets but was never called back or advised that their not available. So I had to go out and purchase my own blankets that I didn't need to keep.TAIMOORHASSAN Q.
Smaller basic storefront. Excellent friendly and informative staff both on the phone and in person. I would without exception use this Uhaul again and recommend it.ARMANDO M.
Very nice & courteous!Gail W.
Customer did not leave a comment.roberta M.
Customer did not leave a comment.YEELING L.
Nothing. The representative was greatCade H.
Customer did not leave a comment.Monte M.
Customer did not leave a comment.Bianca M.
Great customer service and the Young Lady that helped me was very nice and helpful! She did a great job explaining everything and answering all of our questions. Would recommend this location to everyone looking for a truck rental!!James W.
Friendliest staff at any Uhaul I have ever used!Margaret P.
Customer did not leave a comment.Mark H.
Amazing! Excellent Customer Service!!Lela H.
Very kind and professional and very helpful. Store was stocked with everything thing you may need for your rental which makes for a wonderful Uhaul experience. Would absolutely use this location again.Mindy L.
Customer did not leave a comment.MOHAMMED A.
Customer did not leave a comment.UDOKA U.
Chance price for miles, for last month I booked truck 5-6 times and pay 0.79 cents per miles and today I paid 0.9 cents per mile. I very sadOleksandr H.
Beware! I only drove 10 miles so I didn't put any gas and I was charged $85 for 15 gallons of gasShon P.
Customer did not leave a comment.Frank E.
Customer did not leave a comment.VANCE H.
Customer did not leave a comment.Mostafa H.
Only complaint was I could not use Apple Pay.Belinda F.
Customer did not leave a comment.Brian R.
Customer did not leave a comment.Asma N.
I was charged more than I was supposed to pay. I filled gas to the same amount as I picked up but I was still charged for gas.MUSTAFA B.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Van L.
Customer did not leave a comment.Carlos M.
Customer did not leave a comment.Toni G.
Only complaint I have is that I haven't returned a receipt yet after returning the equipment back to the location.Chenika W.
Customer did not leave a comment.Isaias A.
Customer did not leave a comment.Phenicia J.
Customer did not leave a comment.Jamael G.
Keep doing what you are doing. Service and people very good.charles K.
Customer did not leave a comment.Alyssa M.
longer than normal wait time; only one agent and many customers. More staffing would alleviate the problem.DONALD L.
Customer did not leave a comment.JOSE P.
Customer did not leave a comment.AHEMAITI N.
You Need to do Nothing customer service was excellent L MeeksLatonya M.
Customer did not leave a comment.Brad R.
Thank you for your service! Smooth experience and very friendly. Thank you!LAUREN C.
Customer did not leave a comment.Abrain K.
As always love this location and the customer service...is excellent...you guys rock.Tonia D.
Really liked the experience with this store and staff. Friendly and helpful.Clyde S.
One of the trailer tires was very low. We didn't notice until we were driving already. We filled it and it held its pressure the entire trip. But was a concern. Otherwise we liked everything about the location and the staff.MICHAEL Z.
Customer did not leave a comment.Darlene A.
Great, friendly manager. I'd rent from him. Clean, but a bit dark and uninviting before during entry. Would recommend it be made a bit brighter and open at front door and windows if possible, but West facing windows and door may make that challenging. TRTed R.
Customer did not leave a comment.Rachel M.
Customer did not leave a comment.Pat S.
Customer did not leave a comment.CARLOS R.
Super friendly guy at the front desk.Jordan S.
Customer did not leave a comment.Marcus F.
great customer services. Mr. Jessie know everything, and is very professionalJOSE C.
Customer did not leave a comment.Saikrishna P.
Made my day convenient.John G.
My only complaint was I had an 8AM reservation and the office didn't open until 9AM. I had to make two trips. It would be good to align the online scheduling with the actual rental location's hours of operationEddie O.
Customer did not leave a comment.Ernest L.
Y'all did everything rightCHRISTOPHER S.
It's attached to a gas station so it was a little sketchy. And I reserved a truck at the LBJ location on Garland the day before, just for them to contact me 15 minutes before pickup that they did not have a truck for me... what's the point for a reservation then? When I got to avenue K there was only one worker and a line of people needing help. The only thing that was good was the price. $90 for a huge uhaul all day. It wasn't very professional and not what I expect from a large company.Cody S.
The air conditioner could have been a little cooler. The gas tank was empty. I hope you didn't charge me for a full tank. That's ok. I left a 1/2 gas tankRHONDA H.
Electronic acquisition of my truck at 6 AM was a bit confusing for someone my age. However it went well with the help of the agent on the telephone. The return was quick and seamless and flawless. The owner of the local U Haul shop was pleasant and very helpful. I hope I never have to move again but if I do I will look him up for another truck rental.Robert B.
Jesse was the best I will use againMike A.
Customer did not leave a comment.Benjamen F.
GREAT.DAVID P H.
Customer did not leave a comment.SYLVIA L.
Customer did not leave a comment.JOSE M.
I could not have been more pleased with this location. I was tested with true respect. Thank YouALISA M.
Continue to strive and be the best I'm use to renting from another location but I think this has one has caught my eye it's faster. Thanks and will use again!!!!!!GERY S.
Jesse very helpful nice guy. I like this location 👌Virsing C.
Everything was excellentMARIA M.
Trailer was good it's just streamely heavy will probably prefer lighter trailer for ShureMARIO P.
Continue with the great customer service.TYRON W.
Customer did not leave a comment.HUSSEIN I.
Customer did not leave a comment.ELAINE J.
trailer jack needed to be lubricated as it was difficult to fully raise; tie down ratchets needed to be lubricated as they were stiff and hard to operate; noted this to personnel looked at components and agreedRICHARD N.
The staff member was good; but, the location, while within very close proximity to my storage building was great, still needs to be bigger to accommodate customer parking and truck rental parking. It's a very small area. My 10' rental truck needed front-end work badly. It shook horribly when braking. The store was neat and clean, but, needs more space. The building, including the grocery store, needs to come down; it's falling apart.CHARLES W.
They had exactly the trailer I needed with <12 hrs notice on the reservation, the employee was friendly, helpful, knowledgeable and very conscientious about ensuring that the trailer was connected safely (much better than some other locations). Thank you!!!GREGORY C.
Friendly and professional service. Well maintained truck! I would definitely recommend 7 Star Sam and Associates!SHEILA L.
Customer did not leave a comment.Jerome C.
Customer did not leave a comment.MATTHEW H.
One person can likely handle the pace at this location, but if an issue arises, all stops for everyone until it is overcome. Great guy though.Michael M.
Good thing I know how to hook up a trailer, the guy didn't tighten down the screw that holds the trailer to the hitch, when he was done I lifted up the tongue and came right off the 2â€ ball! Could have caused a lot of damage or worse if I hadn't caught that. Right rear tail light wasn't working consistently even though he gave me the thumbs up. Only reason I used this location was because it was the only place reasonably close to me with the equipment I needed. Upon returning the trailer I got there at 1:30, 30 minutes before they close and they were closed which let me to unhook the trailer myself and do the online return by myself. I feel bad leaving this review because the guy was pretty nice just preoccupied with his phoneâ€¦BRYAN L.